Heartland Health Care Center Canton

Pros

• The staff, including physical therapy, was friendly and always willing to help during the rehab stay.
• Patients appreciated the low beds, which made it easier for them to get in and out.
• There were activity directors who actively engaged with patients by offering books, jigsaw puzzles, and organizing games.
• The breakfasts were enjoyed by many patients, indicating a positive aspect of the dining experience.
• One patient found their shared room comfortable and noted that private rooms were available for those who needed them.

Cons

• The care provided for seniors at the facility is described as horrible, with numerous instances of neglect and poor communication.
• Patients have experienced dangerous situations, including falls and lack of timely medical assistance from staff.
• There are serious concerns regarding deceptive billing practices that confuse and distress elderly patients.
• The staff exhibited a lack of empathy and professionalism, often ignoring calls for help.
• Communication between the facility and family members is severely lacking, leading to further complications in patient care.
• Management is unresponsive to complaints, contributing to a toxic environment within the organization.
• The facility's overall culture is criticized as unethical and predatory towards vulnerable seniors.
• Meals served at the facility receive negative feedback for their quality, leaving patients dissatisfied with their dining experience.

Review

The collective experiences shared in these reviews reveal a deeply troubling narrative regarding the care provided at certain rehabilitation facilities, particularly those associated with ProMedica. Many reviewers have expressed grave concerns about the lack of adequate care for seniors, emphasizing issues such as patient falls and medication errors that resulted from apparent neglect. This pattern of neglect casts a shadow over what should be a compassionate and supportive environment for vulnerable populations. While a few aides received praise for their kindness, many others were described as inattentive or dismissive, leading to instances where patients? calls for help went unanswered.

Further compounding the distressing experiences reported by families is the alarming lack of communication from staff members regarding patient status and care transitions. One reviewer detailed an incident involving their family member being sent to a hospital without any notification, leading to confusion and anxiety not only for the patient but also for family members who were left in the dark about their loved one?s whereabouts. The critique extends beyond mere lapses in communication; it reflects a systemic issue within the facility's culture where empathy and responsibility seem to be overshadowed by disorganization and indifference.

Billing practices at these facilities have also drawn sharp criticism, as several reviews pointed out deceptive tactics that leave elderly patients confused and stressed over unclear charges. Families reported receiving bills post-discharge without itemization or explanations, which subsequently led to collections actions against their elderly relatives. Such practices not only add financial strain but also exacerbate existing health issues among vulnerable seniors grappling with emotional stress due to perceived predatory billing techniques.

Moreover, there are stark contrasts noted between different facilities within this healthcare organization. One reviewer recounted positive experiences at Heartland Health Care Center, citing excellent conditions during their stay while simultaneously expressing frustration towards specific staff interactions during discharge planning. While some aspects such as food quality and room accommodations received mixed feedback?with some praising activities provided by dedicated staff?other elements highlighted concerning treatment toward residents revealed significant shortfalls in consistent care standards across the board.

In stark contrast to accounts praising Heartland Health Care Center was another damning review highlighting poor treatment of an 85-year-old patient recovering after significant surgery. It included incidents where nursing staff was rude and unaccommodating during essential therapy sessions aimed at helping her regain strength. A critical theme emerged: regardless of individual instances of friendly personnel or appropriate amenities, overwhelming sentiments painted a grim picture of systemic failures rooted in inadequate staffing levels, poor training outcomes, and lackadaisical attitudes towards resident needs.

Overall, these collective narratives underscore an urgent need for reform within these rehabilitation centers affiliated with ProMedica?a change driven by enhanced accountability from management down through all levels of staffing toward fostering environments that prioritize effective communication, transparent billing practices, empathetic care delivery, and ultimately better health outcomes for seniors entrusted into their care. As families look to place loved ones in rehabilitation facilities seeking recovery support post-hospitalization or major surgeries, they must navigate these reviews thoroughly to make informed decisions?aware that some settings may not provide safe havens conducive to healing but rather perpetuate worry through negligence manifesting in various unsafe circumstances.

This part of Canton, Michigan offers a variety of amenities and services that may appeal to those considering senior living. The area is home to several parks, providing opportunities for outdoor recreation and relaxation. There are also numerous dining options nearby, ranging from casual eateries like Leo's Coney Island to more upscale establishments such as Black Rock Bar & Grill. Additionally, there are several pharmacies and medical facilities in close proximity, including CVS Pharmacy and Partners In Internal Medicine, ensuring convenient access to healthcare services. For entertainment, residents can visit Emagine Theatres or Phoenix Theatres Laurel Park Place. Places of worship like Ward Church and Church of the Divine Child are also nearby for spiritual needs. Overall, this area in Canton provides a mix of conveniences and recreational opportunities that may be appealing for seniors looking to settle down in a welcoming community.

Parks

• Paul Revere Park (0.5 miles)
• Heritage Park (2.8 miles)
• Plymouth Township Park (3.1 miles)
• canton independance park Field 5 (4.5 miles)
• Garden City Park (6.1 miles)
• Rotary Park (7.7 miles)
• ITC Community Sports Park (8.4 miles)

Restaurants

• Black Rock Bar & Grill (1 miles)
• Leo's Coney Island (1.8 miles)
• Barrio Cocina Y Tequileria (2.3 miles)
• Maraschinos Pub (4.3 miles)
• Jimmy John's (5.5 miles)
• McDonald's (5.8 miles)
• Grand Tavern (5.8 miles)

Pharmacies

• Walgreens (1.2 miles)
• Devz Pharmacy (1.4 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Fairwood Medical (1.7 miles)
• Partners In Internal Medicine (1.8 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (1.9 miles)
• Parkview Professional Building (2.9 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4.9 miles)
• Livonia Dermatology (5.8 miles)
• Medical Clinic of Northville (6.5 miles)

Theaters

• Emagine Theatres (2.2 miles)
• Phoenix Theatres Laurel Park Place (5.9 miles)

Places of Worship

• Muslim Community of Western Suburbs (3 miles)
• Ward Church (5.5 miles)
• Church of the Divine Child (9.2 miles)
• Church of the Holy Family (9.3 miles)

Cafes

• Biggby Coffee of Westland (3.1 miles)
• Panera Bread (7.1 miles)
• Starbucks (7.1 miles)
• Starbucks (7.8 miles)
• Tim Hortons (8.8 miles)
• Tim Hortons (9.2 miles)
• Tim Hortons (9.3 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (5 miles)
• Oakwood Annapolis Hospital (6.5 miles)
• DaVita Belleville Dialysis (7.8 miles)

Transportation

• Avis Rent A Car (8.1 miles)
• Budget Rent A Car (9.3 miles)
• Enterprise Rent-A-Car (9.4 miles)
• Hertz Rent A Car (9.4 miles)