Crystal Creek Assisted Living and Memory Care

Pros

• The staff at Crystal Creek is consistently described as friendly, caring, and attentive, making residents feel valued and supported.
• Many reviewers appreciate the cleanliness of the facility, noting that it provides a pleasant living environment for residents.
• The food served at Crystal Creek is frequently praised for its quality and variety, contributing to a positive dining experience.
• Families commend the cozy atmosphere of the community, which helps make it feel like home for their loved ones.
• Several families express satisfaction with the level of care their loved ones receive, highlighting the compassionate nature of the staff.
• The facility's acceptance of Medicaid waivers is noted as a significant benefit for families seeking affordable care options.
• Reviewers find the move-in process to be smooth and well-organized, easing transitions for new residents and their families.
• Some families indicate that they would recommend Crystal Creek to others based on their positive experiences with caring staff and satisfactory living conditions.

Cons

• There are major staffing issues and several license violations due to shortages, leading to neglect and lack of attention for residents.
• The facility has become unclean and disorganized, with a lack of protocols for emergencies or incidents.
• Communication with family members is poor, as calls often go unanswered and important notifications about residents' health are not provided.
• There is a significant decline in activities for residents, leaving them with little engagement or stimulation throughout the day.
• Management does not take concerns seriously and tends to be defensive when complaints are made.
• The facility appears dated and institutionalized, contributing to a depressing atmosphere for both residents and visitors.
• Basic housekeeping tasks such as laundry and cleaning are frequently neglected, resulting in unsanitary conditions in residents’ rooms.
• Staff turnover and changes in management have led to a decline in overall care quality over time.

Review

Crystal Creek Assisted Living has garnered a range of feedback, revealing a complex picture of the facility based on the experiences of families and residents. Many families appreciate the friendliness and care offered by the staff. Several reviews highlight how the staff seem to genuinely enjoy their work, contributing to a warm and welcoming atmosphere that makes residents feel at home. Family members have noted that this friendly interaction is one of the standout features of Crystal Creek, fostering an environment that many find comforting for their loved ones.

However, despite these positive interactions with staff, staffing levels have emerged as a significant concern. Multiple reviews indicate chronic understaffing issues that can lead to neglect and inadequate care for residents. One reviewer shared a harrowing experience involving their mother being assaulted by a staff member—an incident currently under investigation—while others echoed sentiments about residents being left unattended or neglected due to insufficient staffing resources. This pervasive issue has reportedly resulted in missed communications regarding important incidents such as falls or health changes, leaving families feeling anxious and uninformed about their loved ones' wellbeing.

The cleanliness and upkeep of facilities appear to vary significantly between experiences. While some reviewers praised Crystal Creek for its maintained grounds and good food quality—calling it "spotless"—others highlighted serious deficiencies in housekeeping, maintenance, and overall hygiene standards. One review detailed a disturbing lack of proper cleaning schedules, with evidence that basic tasks like laundry were neglected and personal spaces were unkempt. This disparity illustrates an inconsistency within the facility that may stem from inconsistent management practices or high turnover among staff.

In terms of activities provided for residents, feedback was mixed. Some family members appreciated that there were activities scheduled but criticized them for being limited; bingo was mentioned as overly simplistic given today’s expectations for engaging elder entertainment. The general sentiment indicated a desire for more stimulating options that would encourage mental engagement among residents rather than passive observation in common areas—a concern voiced by several reviewers who noted long stretches where residents simply sat idle.

Management has also emerged as a point of contention, with reports indicating defensive attitudes when family concerns are raised. Some reviewers expressed frustration with poor communication from management regarding resident welfare during critical incidents like falls or illness outbreaks (e.g., COVID-19). Descriptions of erratic management styles suggest potential instability within leadership roles, which may contribute directly to the operational shortcomings felt throughout the facility.

On a brighter note, affordability remains one aspect where Crystal Creek gets credit—they accept Medicaid waivers when many other facilities do not—and this financial accessibility matters significantly to families looking for suitable homes for their loved ones without breaking the bank. For those who prioritize cost alongside adequate support services, Crystal Creek stands out positively in comparison to more expensive alternatives identified by other families during their search processes.

Overall, while Crystal Creek Assisted Living presents some appealing attributes through its friendly staff and clean environment, it faces substantial challenges related to staffing shortages and management practices that could undermine its appeal in the long run. As families navigate these waters when considering places for their elderly relatives, it becomes crucial to weigh both positive experiences against troubling reports before making such impactful decisions on behalf of loved ones.

This part of Canton, Michigan offers a variety of amenities that may appeal to seniors looking for a vibrant community to live in. The area is home to several parks such as Paul Revere Park and Heritage Park, providing opportunities for outdoor recreation and relaxation. There are also numerous healthcare options nearby, including Fairwood Medical and Partners In Internal Medicine, ensuring easy access to medical services. In terms of dining options, residents can enjoy a diverse selection of restaurants like Leo's Coney Island and Black Rock Bar & Grill. Additionally, there are pharmacies like Walgreens and CVS Pharmacy conveniently located for prescription needs. For entertainment, seniors can visit Emagine Theatres or Phoenix Theatres Laurel Park Place. Overall, this area offers a mix of convenience and leisure activities that can cater to the needs and interests of older adults considering senior living in Canton, Michigan.

Parks

• Paul Revere Park (1.1 miles)
• Plymouth Township Park (2.6 miles)
• Heritage Park (3.4 miles)
• canton independance park Field 5 (5 miles)
• Garden City Park (6.2 miles)
• Rotary Park (7.1 miles)
• ITC Community Sports Park (7.9 miles)

Physicians

• Fairwood Medical (1.2 miles)
• Parkview Professional Building (2.2 miles)
• Partners In Internal Medicine (2.5 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (2.6 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4.4 miles)
• Livonia Dermatology (5.4 miles)
• Medical Clinic of Northville (5.8 miles)

Restaurants

• Leo's Coney Island (1.2 miles)
• Black Rock Bar & Grill (1.6 miles)
• Barrio Cocina Y Tequileria (1.7 miles)
• Maraschinos Pub (4.7 miles)
• Grand Tavern (5.1 miles)
• Chipotle Mexican Grill (5.6 miles)
• McDonald's (5.6 miles)

Pharmacies

• Devz Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (3.8 miles)

Theaters

• Emagine Theatres (2.5 miles)
• Phoenix Theatres Laurel Park Place (5.2 miles)

Cafes

• Biggby Coffee of Westland (3.3 miles)
• Panera Bread (6.4 miles)
• Starbucks (6.8 miles)
• Starbucks (8.5 miles)
• Tim Hortons (9.2 miles)
• Tim Hortons (9.2 miles)
• Panera Bread (9.3 miles)

Places of Worship

• Muslim Community of Western Suburbs (3.6 miles)
• Ward Church (4.8 miles)
• Church of the Holy Family (8.6 miles)
• Church of the Divine Child (9.2 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (4.4 miles)
• Oakwood Annapolis Hospital (7 miles)
• DaVita Belleville Dialysis (8.5 miles)

Transportation

• Avis Rent A Car (8.5 miles)