Bickford of Canton

Pros

• The facility is clean, pleasant-smelling, and has a good atmosphere with large open community areas and courtyards.
• The food served at the facility is excellent, with positive comments about the chef and meal alternatives available.
• Staff members are described as friendly, visible, and approachable, creating a supportive environment for residents.
• The activities director provides a very good activities calendar with engaging programs for residents, enhancing their quality of life.
• The executive management team is noted to be competent and engaged, working towards continuous improvements in the facility’s operations.
• Residents appreciate having well-staffed memory care units that are bright and clean, contributing to a positive atmosphere.
• Many families express gratitude for the compassionate care their loved ones receive during hospice or end-of-life stages.
• Families find value in the straightforward billing process and comparatively affordable costs associated with the community's services.
• Positive experiences with tours of the facility highlight personalized attention from staff during the admission process, providing reassurance to families choosing care options for their loved ones.

Cons

• The facility has experienced significant staff turnover, leading to inconsistency in care and administration issues.
• There are concerns about the lack of timely response from staff, with some residents waiting up to 45 minutes for assistance.
• Many nursing assistants were observed sitting on their phones instead of attending to residents' needs.
• The memory care unit did not provide adequate attention and support for residents, resulting in poor pain management and hygiene issues.
• Communication between management, staff, and families is often poor, with unreturned phone calls and messages.
• Housekeeping and laundry services are lacking, contributing to a less-than-clean living environment for residents.
• Instances of clothing mismanagement have occurred, further affecting residents' well-being during their stay.
• Management changes have been disorganized and led to confusion regarding care protocols.
• Families reported a feeling of neglect when they noticed that doors were kept closed in the memory care unit, inhibiting proper monitoring of residents.

Review

The experiences shared by families regarding assisted living facilities, particularly Bickford, paint a complex picture that reflects both positive elements and significant concerns. Many families express satisfaction with the cleanliness and atmosphere of the communities, praising the facilities for their pleasant surroundings, well-maintained public areas, and friendly staff. One family noted that the environment felt like “a new house,” highlighting its fresh appearance and appealing smell. Another emphasized the “excellent corporate philosophy” and pointed out that residents enjoyed engaging activities organized by a dedicated activity director.

However, along with these commendable aspects comes an alarming critique concerning staffing issues and inconsistencies in care delivery. Several reviews delineate serious concerns about understaffing during critical times, leading to inadequate attention being given to residents' needs. One family reported long wait times for assistance—sometimes up to 45 minutes—causing distress in situations requiring immediate support. This sentiment was echoed in cases where nursing assistants seemed disengaged from their responsibilities, often observed sitting on their phones rather than attending to residents' care requirements. Such lapses raise questions about the quality of care when staffing is insufficient or poorly trained.

Communications with management also appear to be a sore point among families seeking clarity and support regarding loved ones' care. Frustrations arose due to frequent changes in management which made it challenging to establish consistent communication lines between families and facility administrators. In particular, several relatives were left feeling unheard as they attempted to voice concerns about their loved ones’ well-being while navigating an apparently disorganized administrative structure. Even after escalations up the chain of command—including attempts at contact with district or corporate offices—families often experienced delays or lack of follow-through on promised communications.

When it comes to end-of-life care experiences within memory wards, feedback was notably mixed. While some families expressed gratitude for the compassionate approach their loved ones received in assisted living quarters—complete with enjoyable meals and activities—others lamented a lack of proper oversight once individuals transitioned to memory care units or hospice settings. Some accounts highlighted deficiencies in pain management practices and serious breaches in monitoring residents’ conditions adequately when most vulnerable. The inconsistency reported during this crucial phase led some families to feel anxious over whether adequate measures were taken for securing their loved ones’ comfort.

Despite underlying difficulties surrounding employee turnover rates and overall staffing levels contributing to healthcare challenges within these communities, certain reviewers still found aspects worthy of praise amidst their experiences. Positive mentions surfaced regarding talkative nurses who took extra time with residents, attentive dietary staff who cared about individual preferences, and managerial efforts towards enhancing facility life through improved engagement opportunities such as off-site excursions planned into activity calendars.

Ultimately, prospective families considering Bickford—or similar assisted living facilities—should weigh both sides presented through these reviews carefully; there are certainly highlights worth noting alongside deep-rooted complexities needing urgently addressed resolutions before those who reside there can feel assured they will receive optimal support throughout all stages of life’s journey including difficult transitions like end-of-life care scenarios.

Located in Canton, Michigan, this area offers a variety of amenities and services that cater to senior living needs. With multiple pharmacies such as Devz Pharmacy and Walgreens within close proximity, access to medication is convenient. Nearby parks like Paul Revere Park and Heritage Park provide opportunities for outdoor recreation and leisure activities. A range of dining options including Black Rock Bar & Grill and Leo's Coney Island offer diverse culinary experiences. Medical facilities like Partners In Internal Medicine and Fairwood Medical are easily accessible for healthcare needs. Places of worship such as Muslim Community of Western Suburbs offer spiritual support, while theaters like Emagine Theatres provide entertainment options. For transportation needs, Avis Rent A Car is available for easy mobility. Overall, this area in Canton provides a well-rounded environment for seniors seeking a comfortable and convenient lifestyle.

Pharmacies

• Devz Pharmacy (0.4 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (3 miles)
• Target Pharmacy (3.9 miles)
• CVS Pharmacy (4.2 miles)
• CVS Pharmacy (4.4 miles)

Parks

• Paul Revere Park (1.2 miles)
• Heritage Park (1.8 miles)
• Plymouth Township Park (3 miles)
• canton independance park Field 5 (3 miles)
• Garden City Park (7.5 miles)
• Riverside Park (8.4 miles)
• ITC Community Sports Park (8.4 miles)

Restaurants

• Black Rock Bar & Grill (1.9 miles)
• Maraschinos Pub (2.8 miles)
• Barrio Cocina Y Tequileria (3.1 miles)
• Leo's Coney Island (3.1 miles)
• Jimmy John's (6.2 miles)
• Grand Tavern (7 miles)
• Cracker Barrel (7.2 miles)

Physicians

• Partners In Internal Medicine (1.9 miles)
• Pinkney, Greenbaum, MacFarland, and Timpner, DDS (2 miles)
• Fairwood Medical (3.1 miles)
• Parkview Professional Building (3.9 miles)
• Mendelson, Jeffrey D, Md - Mendelson Orthopedics (6.3 miles)
• Medical Clinic of Northville (7.1 miles)
• Livonia Dermatology (7.4 miles)

Places of Worship

• Muslim Community of Western Suburbs (3.3 miles)
• Ward Church (6.6 miles)

Theaters

• Emagine Theatres (3.5 miles)
• Phoenix Theatres Laurel Park Place (7.1 miles)

Cafes

• Biggby Coffee of Westland (4.4 miles)
• Starbucks (7.1 miles)
• Panera Bread (8.1 miles)
• Tim Hortons (8.1 miles)
• Starbucks (8.7 miles)
• Tim Hortons (9.5 miles)

Hospitals

• Trinity Health Wound Care - Livonia Hospital (6.4 miles)
• DaVita Belleville Dialysis (7 miles)
• Oakwood Annapolis Hospital (7.3 miles)
• Forest Health Medical Center (8.4 miles)
• St Joseph Mercy Hospital (9.5 miles)

Transportation

• Avis Rent A Car (9 miles)