Crystal Creek Assisted Living 2

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  • Interior

    A cozy dining nook with a small table, two chairs, and a vibrant floral painting on the wall.

  • Decor

    A cozy living room with orange walls featuring a patterned couch, a table with a flower vase, and framed pictures on the wall.

  • Living Room

    Cozy living room with a fireplace and leather seating.

  • Bedroom

    A cozy bedroom with a single bed, bedside table, and lamp on a hardwood floor.

  • Dining

    A cozy dining area with a wooden floor, featuring a small table and chairs near an artwork and hallway.

  • Artwork

    Cozy living room with patterned armchairs and warm orange walls.

  • Seating Area

    A cozy living room featuring leather sofas and armchairs, a fireplace, and tasteful decor.

  • Vintage

    A vintage-style red popcorn machine with clear panels, placed inside a room.

Crystal Creek Assisted Living 2

8101 Lilley, Canton Township, MI 48187

For more information about senior living options: (844) 490-3973

3.7 from 47 reviews
5 stars
28
4 stars
3
3 stars
2
2 stars
3
1 stars
11

Assisted Living

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    Overall Review of Crystal Creek Assisted Living 2

    Pros

    • pro J'Nae is described as wonderful, super sweet, and kind.
    • pro The staff are extremely helpful with families, and the service is highly praised.
    • pro The community is safe, clean, friendly, professional, and priced better than the rest.
    • pro Chef AK prepares meals that are well planned, balanced, and delicious; vegetables taste good.
    • pro Crystal Creek has undergone renovations and the community is absolutely beautiful.
    • pro The new management has brought improvements, including cleanliness and caring staff.
    • pro The community is fantastic for both Assisted Living and Memory Care.
    • pro Newly renovated rooms look great, and the staff are friendly and approachable.
    • pro A great team of workers takes great care of the residents.
    • pro The environment is peaceful and caring, making residents feel at home.
    • pro Teresa Walls, the executive director, is praised for advocating safety and well-being for residents.
    • pro The food is described as 5-star, with Chef AK making vegetables taste exceptional.
    • pro The initial visit featured tasteful d?cor, good lighting, and a welcoming staff, with residents appearing happy.

    Cons

    • pro The administrator trusted by families has left, causing concern that residents won't be properly cared for.
    • pro The owner, who lives in Chicago, allegedly does not pay facility bills and has not fulfilled pay promises to staff.
    • pro The owner is trying to sell the facility, which the reviewer views as a joke.
    • pro Leaks in halls and ceiling, and doors that let water flood in from courtyards, indicate poor maintenance.
    • pro The reviewer plans to move their sister out as soon as possible and warns others not to place loved ones there.
    • pro The facility is described as nasty, with rooms smelling of urine and ants, and staff not caring about residents' wellbeing.
    • pro Residents are neglected due to double briefing that causes pressure sores.
    • pro The place has seen 15?18 people hospitalized due to alleged miscare.
    • pro There are no meaningful activities or physical therapy; residents are left sitting and without proper care.
    • pro The reviewer believes the facility should be shut down.
    • pro Temp agencies are used, described as problematic.
    • pro A resident suffered third-degree burns from the wrong cream, illustrating inadequate care.

    Review

    Crystal Creek evokes a wide spectrum of experiences, with many families speaking warmly about the care, warmth, and improvements they've seen, while others have left with strong warnings about neglect and mismanagement. The messages paint a community that, at its best, feels like a close-knit family where professional care, heartfelt kindness, and well-executed amenities can make a meaningful difference in daily life for both residents and their loved ones. Several reviewers sing the praises of individual staff members whose acts of kindness have stood out in difficult times, suggesting that when the care team is aligned and attentive, residents experience genuine safety, comfort, and dignity.

    Among the positive voices, several staff members are highlighted as genuinely impactful. J'Nae is described as wonderful - super sweet, really kind, and exceptionally helpful with a mother-in-law's needs. This kind of bedside and administrative support is echoed by families who say the facility is safe, clean, friendly, and professional, with pricing they believe compares favorably to other options in the area. The kitchen earns consistent acclaim as well, with Chef AK singled out for meals that are well planned, balanced, and delicious - so much so that vegetables "taste good," which is repeatedly praised as a meaningful difference in daily nutrition. Renovations are a recurring theme in the praise, with Crystal Creek described as more beautiful after recent updates, and the overall environment - spacious common spaces, thoughtful lighting, and welcoming dining areas - contributing to a sense of pride in the community.

    Care for residents with memory issues is another strong thread in the favorable feedback. Reviewers note staff who go "out of their way" to help residents with dementia and their families, with particular appreciation for administrators and executives who advocate for safety and well-being. Teresa Walls, an executive director mentioned by several families, is credited with strong advocacy and respectful communication, especially in navigating VA paperwork and other needs. Families who choose Crystal Creek because of its smaller size point to a setting that feels manageable and intimate, where staff can form meaningful relationships with residents and families alike. The sentiment that the community can feel "like family" over time is reinforced by updates from a family who watched the space evolve into a place they consider supportive and welcoming.

    Several accounts center on the aesthetic and functional improvements - the newly renovated rooms, the improved cleanliness, and the sense that management's changes have positively affected the resident experience. A longstanding visitor describes walking into a tastefully decorated space with vaulted ceilings, natural light, a cozy fireplace, and attentive staff gently guiding residents. The sense of a vibrant, caring atmosphere is reinforced by remarks about the food and the social energy of the community, painting a picture of Crystal Creek as a place that had become a family to those who visited regularly.

    Yet, alongside these positive narratives, there are serious and emotionally charged accounts that present Crystal Creek in a starkly different light. A significant update focuses on leadership turnover and financial concerns, with a reviewer claiming that an administrator who was highly trusted has left, leaving families distressed and questioning the owner's priorities. The allegations are severe: claims that the owner in Chicago has not fulfilled financial promises, has failed to pay bills, and has shown a willingness to sell the facility without safeguarding the needs of residents or employees. Leaks in hallways, water intrusion from the courtyards, and a sense that infrastructure has been neglected are cited as signs of deeper systemic problems. In one strong statement, a reviewer urges others not to place a loved one there, underscoring the potential for ongoing risk.

    Other respondents recount especially painful experiences that center on resident safety and dignity. One family recounts an overwhelming and traumatic moment - the heartbreaking sight of a mother deceased upon a single visit - and uses this event to question the preparedness and accountability of staff. The language here is stark: "amateurs" and a blunt refusal to recommend Crystal Creek to anyone seeking care for a loved one. This voice, while extreme, is paired with other critical posts that describe a perceived lack of activities, insufficient physical therapy, and a sense that residents are largely left to sit without meaningful engagement. Some accounts describe disturbing conditions - rooms smelling of urine, ants, and accusations of neglect related to routine care such as grooming, bedding, and even burn injuries from the wrong topical cream.

    Into this mix of praise and alarm, several reviewers offer updates that compound the tension. A grandmother's birthday celebration at the facility is juxtaposed with claims that 15 to 18 people were hospitalized due to alleged miscare, prompting stern warnings to stay away. Other posts escalate the rhetoric, detailing routine neglect - double-briefing, pressure sores, delays in providing sheets, and even unsafe behavior such as smoking inside the building - before concluding with the decision to move a loved one to a different place that was experienced as "amazing" and much more attentive to basic needs like showering, clothing, and consistent medication administration. These stories culminate in a powerful appeal to prospective families: the perception that Crystal Creek is capable of providing wonderfully caring service in some cases, but that the risk of neglect and mismanagement remains a real danger for others.

    Taken together, the collection presents a facility that is not monolithic in its operations or outcomes. For some families, Crystal Creek has delivered compassionate, professional care, helping residents feel safe, valued, and connected to a supportive team. For others, the experience has been marked by concern, distrust, and heartbreaking incidents that led families to seek alternative placements. The contrast suggests that the quality of life at Crystal Creek is highly contingent on leadership stability, staff consistency, and the facility's capacity to maintain infrastructure and fulfill basic care standards. As families weigh their options, the range of experiences here serves as a poignant reminder that senior living is deeply personal and that both the strengths and the vulnerabilities of a community can profoundly shape the daily lives of its residents and their loved ones.

    Features

    Housing

    • 20 resident community capacity 20 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Detroit Metropolitan-Wayne County (11 miles away) Detroit Metropolitan-Wayne County (11 miles away)

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
    • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Crystal Creek Assisted Living 2 is a premier assisted living community located in Canton Township, MI. Our facility offers a wide range of amenities and care services to meet the needs of our residents.

    For the comfort and entertainment of our residents, we provide cable or satellite TV in each room. Our beautiful dining room allows residents to enjoy delicious meals together. All rooms are fully furnished for convenience and ease of transition. We also have a lovely garden area where residents can relax and enjoy the outdoors.

    To ensure cleanliness and tidiness, our housekeeping services take care of maintaining the overall cleanliness of the community. Each resident is provided with a kitchenette for their personal use. In addition, we offer move-in coordination assistance to make the transition process as smooth as possible.

    For connectivity, we provide telephone and Wi-Fi/high-speed internet services throughout the community. Residents can stay connected with friends and family or explore online at their leisure.

    Our dedicated staff provides round-the-clock supervision to ensure the safety and well-being of our residents. We offer assistance with daily activities such as bathing, dressing, and transfers. Our team works closely with health care providers to coordinate any necessary medical care for our residents.

    We understand that dietary restrictions may vary from person to person, which is why we provide special diet options including diabetes diets and other dietary restrictions. Our skilled chefs prepare nutritious meals tailored to meet individual needs.

    Mental wellness is important to us, which is why we offer a mental wellness program designed to promote emotional well-being among our residents. Medication management ensures that residents receive their medications promptly and accurately.

    Transportation arrangements are available for medical appointments, ensuring that residents can access the healthcare they need conveniently. Additionally, we offer transportation services for other outings such as shopping or social activities.

    At Crystal Creek Assisted Living 2, we believe in promoting an engaging lifestyle for our residents. Our resident-run activities encourage social interaction within the community while scheduled daily activities provide a variety of options to keep our residents engaged and entertained.

    Our community is centrally located, with nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This provides convenience and accessibility for our residents when they require services or wish to explore the surrounding area.

    Crystal Creek Assisted Living 2 is committed to providing a comfortable and supportive environment for our residents. We strive to ensure that each resident receives the personalized care they need while enjoying an enriched lifestyle filled with engaging activities and amenities.

    Nearby Places of Interest

    Parks

    • Paul Revere Park (1.1 miles)
    • Plymouth Township Park (2.6 miles)
    • Heritage Park (3.4 miles)
    • canton independance park Field 5 (4.9 miles)
    • Garden City Park (6.3 miles)
    • Rotary Park (7.1 miles)
    • ITC Community Sports Park (7.9 miles)

    Physicians

    • Fairwood Medical (1.2 miles)
    • Parkview Professional Building (2.2 miles)
    • Partners In Internal Medicine (2.5 miles)
    • Pinkney, Greenbaum, MacFarland, and Timpner, DDS (2.6 miles)
    • Mendelson, Jeffrey D, Md - Mendelson Orthopedics (4.4 miles)
    • Livonia Dermatology (5.5 miles)
    • Medical Clinic of Northville (5.8 miles)

    Restaurants

    • Leo's Coney Island (1.2 miles)
    • Black Rock Bar & Grill (1.7 miles)
    • Barrio Cocina Y Tequileria (1.7 miles)
    • Maraschinos Pub (4.6 miles)
    • Grand Tavern (5.2 miles)
    • Chipotle Mexican Grill (5.6 miles)
    • McDonald's (5.7 miles)

    Pharmacies

    • Devz Pharmacy (1.7 miles)
    • Walgreens (1.8 miles)
    • CVS Pharmacy (2.6 miles)
    • CVS Pharmacy (2.9 miles)
    • CVS Pharmacy (3.6 miles)
    • CVS Pharmacy (3.6 miles)
    • CVS Pharmacy (3.9 miles)

    Theaters

    • Emagine Theatres (2.6 miles)
    • Phoenix Theatres Laurel Park Place (5.3 miles)

    Cafes

    • Biggby Coffee of Westland (3.4 miles)
    • Panera Bread (6.4 miles)
    • Starbucks (6.9 miles)
    • Starbucks (8.5 miles)
    • Tim Hortons (9.2 miles)
    • Tim Hortons (9.3 miles)
    • Panera Bread (9.3 miles)

    Places of Worship

    • Muslim Community of Western Suburbs (3.6 miles)
    • Ward Church (4.9 miles)
    • Church of the Holy Family (8.7 miles)
    • Church of the Divine Child (9.3 miles)

    Hospitals

    • Trinity Health Wound Care - Livonia Hospital (4.5 miles)
    • Oakwood Annapolis Hospital (7 miles)
    • DaVita Belleville Dialysis (8.5 miles)

    Transportation

    • Avis Rent A Car (8.6 miles)

    Frequently Asked Questions

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