Rainbow Nursing Home

Pros

• The staff are wonderful and caring.
• Nurses Jules and Philippe take great care of residents.
• The facility is clean and the staff are friendly and welcoming.
• The respiratory therapists, especially Beverly (and Romano), are caring, knowledgeable, and friendly.
• The therapy department is wonderful and helps residents regain their baseline.
• The kitchen staff, like Mike, accommodate meals and special requests.
• Concierge staff such as Brandy provide friendly, thoughtful service that brings comfort.
• Families are grateful for the thoughtful, generous care provided to their loved ones.
• The director of nursing is responsive and supportive in addressing concerns.
• The overall care team is praised for being kind, professional, and going above and beyond.

Cons

• The building is old with thin walls, making it very hard for residents to rest at night.
• The corridors are often noisy during quiet hours, with staff speaking loudly.
• The elevator chime is disruptive, and one elevator has been out of order for more than a year.
• There is no garden or proper outdoor space for residents to relax, leaving them with nowhere suitable outdoors.
• The emotional environment is distressing for residents with memory-related illnesses, with many crying after visits and little in place to ease that transition.
• The bathrooms are filthy and sanitary conditions are disgusting, and the nursing staff is rude.
• The door to the soiled utility room slams repeatedly, disrupting sleep.
• Personal belongings sometimes disappear, such as a hearing aid and a wheelchair footstep.

Review

CareOne at Peabody in Peabody, MA presents itself as a place where many families encounter warmth and professionalism from individual staff members, even as they navigate a facility that several reviews describe as aging and sometimes unsettled. Across carpeted hallways and patient rooms, visitors repeatedly commend the care they receive: compassionate nurses, attentive therapists, and a kitchen and frontline team that go the extra mile to accommodate needs and preferences. Names such as Jules and Philippe on the nursing team, Beverly the respiratory therapist, Simona in physical therapy, and numerous CNAs and aides appear repeatedly in praise, along with dedicated staff like Brandy at the concierge desk and Mike, the head of the kitchen. For families facing difficult health journeys - post-surgical rehab, end-of-life care, or recovery from illnesses - these individual acts of kindness and professionalism often stand out as the bright spots in an otherwise mixed experience.

Yet the same stories that celebrate the staff also point to a facility that feels old-fashioned in its physical fabric and its day-to-day operations. Several reviewers describe the building as aging with thin walls and a layout that makes quiet, restful nights challenging. Issues such as noisy corridors during what should be quiet hours, staff conversations echoing through the hallways, an elevator chime that some find disruptive, and a door that slams repeatedly in a busy utility area are all cited as sources of disturbance. A prominent concern is that one elevator has been out of order for an extended period, with complaints ranging from "over a year" to "down for a week," which in turn compounds crowding and delays for patients and visitors during meals and therapy sessions. For rooms situated near the nursing station or near the elevator, sleep disruption is repeatedly described as nearly inevitable.

The emotional climate for residents, particularly those with memory-related illnesses such as dementia or Alzheimer's, is another thread running through the reviews. Several visitors express heartbreak at witnessing residents cry after visits with family and worry that there is not enough in place to ease transitions or prevent distress. The lack of dedicated outdoor space and a garden leaves fewer avenues for calming, restorative activity, and attempts to take residents outside in wheelchairs are frustrated by the absence of appropriate, accessible spaces. This aspect of the environment - where meaningful outdoor time and peaceful surroundings feel limited - appears to be a recurrent source of frustration for families seeking a holistic, comforting setting for their loved ones, especially those in rehabilitation or long-term care.

There are also tangible concerns about safety and accountability. Reviewers note missing personal belongings - such as hearing aids - and a missing wheelchair accessory, highlighting the importance of better care for patients' personal property. The combination of noisy conditions, limited outdoor options, and the challenges in maintaining a calm environment appears to interact with the emotional strain of hospitalization or long-term care, underscoring the need for more proactive measures to protect belongings and to create a steadier, more reassuring atmosphere for residents and visitors alike.

Despite these concerns, many reviews emphasize the staff's genuine care and responsive attitude toward patient and family needs. Several accounts describe staff as friendly, attentive, and collaborative, with nurses, therapists, and aides taking time to explain treatments, adjust plans, and accommodate special requests. The presence of compassionate caregivers - especially those involved in respiratory care, physical therapy, nursing, and rehabilitation services - emerges as a consistently positive thread. In some passages, families explicitly credit staff for making painful transitions more bearable, praising the openness of leadership and the willingness of team members to address concerns when they arise. In one affectionate note, a family thanked the director of nursing for addressing concerns and offering support during a difficult period, illustrating a dynamic where management responsiveness can make a meaningful difference in the overall experience.

The facility's strengths, as described by supporters, include its cleanliness and the overall friendliness of the staff who walk through the door. Several families describe the environment as clean and welcoming, with individuals in therapy and nursing departments who are particularly praised for their competence and their ability to connect with patients in ways that restore dignity and comfort. Some visitors who had lengthy stays or multiple visits report deeply positive experiences, speaking highly of the care their relatives received during challenging times and expressing gratitude for the kindness and professionalism shown by caregivers who remained patient and attentive throughout the journey.

Taken together, the reviews paint a nuanced portrait of CareOne at Peabody. There is undeniable warmth and dedication among many staff members, and there are heartfelt stories of patients receiving exceptional care during some of their most challenging moments. At the same time, there are persistent environmental and operational concerns that erode rest and comfort for others: aging infrastructure, noise during quiet hours, an elevator system that is inconsistent or nonfunctional for extended periods, a lack of outdoor and calming spaces for memory-care residents, and occasional lapses in the handling of personal belongings. The disparity between individual acts of kindness and the broader structural issues suggests a place where the human elements of care are strong, but where tangible improvements in the physical environment and in facility operations could significantly enhance the overall experience for residents and their families.

For families weighing whether to place a loved one at CareOne Peabody, the consensus embedded in these experiences would seem to be this: the people you meet - the nurses, therapists, CNAs, and support staff - often rise to the occasion with empathy, attentiveness, and professionalism. However, the building's age, maintenance gaps, and some environmental shortcomings - especially around sleep, outdoor accessibility, and consistent elevator service - can complicate even the best-intentioned care. If improvements in noise control, door maintenance, quiet-hour enforcement, accessible outdoor space, and safeguarding residents' belongings are addressed, the facility could align the commendable personal care with the physical and operational environment that supports genuine rest, comfort, and well-being. In the meantime, families report a range of experiences - from moments of profound gratitude for outstanding care to urgent frustrations with everyday disruptions - that collectively define CareOne Peabody as a place of real care, tempered by notable opportunities for facility-wide improvements.

This area of Peabody, Massachusetts, offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable living environment. With multiple physicians' offices, hospitals, and pharmacies in close proximity, residents can easily access healthcare services. The nearby restaurants provide a range of dining options, from casual eateries like Taco Bell to more upscale choices such as Sylvan Street Grille. Additionally, there are several cafes like Starbucks for socializing or enjoying a cup of coffee. For those who enjoy outdoor activities, the parks in the area offer opportunities for leisurely walks or picnics. Places of worship are also nearby for spiritual fulfillment. Overall, this neighborhood provides a well-rounded community with easy access to essential services for seniors looking to settle down in Peabody.

Physicians

• Sports Medicine North (0.5 miles)
• Lahey Clinic Peabody (0.5 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (0.5 miles)
• Microsurgical Eye Consultants (0.7 miles)
• NS Physicians Group (1.5 miles)
• Eye Center of the North Shore (2.5 miles)
• The New England Facial and Cosmetic Surgery Center (2.9 miles)

Restaurants

• The Cheesecake Factory (0.6 miles)
• Su Chang's (0.8 miles)
• Taco Bell (1.2 miles)
• Sylvan Street Grille (1.2 miles)
• Kelly's Roast Beef (1.2 miles)
• Mexicali Cantina Grill (1.7 miles)
• Taco Bell (2.2 miles)

Hospitals

• Childrens Hospital Peabody (0.6 miles)
• Danvers State Hospital (3.8 miles)
• Beverly Hospital (4.1 miles)
• Northeast Hospital Corporation (4.4 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)

Cafes

• Starbucks (1 miles)
• Perfecto's Caffe (2.1 miles)
• Starbucks (2.6 miles)
• Starbucks (2.8 miles)
• Jaho Coffee & Tea (2.8 miles)
• Starbucks (3.2 miles)
• Panera Bread (4 miles)

Parks

• Salem Dog Park (2.2 miles)
• Salem Common (2.7 miles)
• Salem Maritime National Historic Site (2.9 miles)
• Independence Park (3.4 miles)
• Winter Island Park (3.7 miles)
• Crocker Park (5.1 miles)
• Chandler Hovey Park (5.8 miles)

Transportation

• MBTA Salem Station (2.4 miles)

Places of Worship

• St Richard Catholic Church (2.9 miles)
• Danvers Church Of The Nazarene (4.1 miles)
• Temple B'Nai Abraham (4.2 miles)
• First Church Nursery School (4.4 miles)
• The Church of Jesus Christ of Latter-day Saints (5.1 miles)
• Lynn Spanish Branch Latter-day Saints (5.1 miles)