Pilgrim Rehabilitation and Skilled Nursing

Pros

• The first floor staff received appreciation for their care and support.
• One reviewer expressed gratitude for the great care provided to their buddy.
• Despite challenges, some positive experiences were noted with specific staff members.

Cons

• The staff is very rude and uncooperative, often blaming drivers for issues with pickup arrangements.
• Patients and their families experience frustration due to frequent changes in pickup locations without proper communication.
• The facilities' phone system has been down for four months, making it impossible for loved ones to contact patients or staff.
• There is a total lack of knowledge among the staff, leading to appalling conditions and poor care.
• The atmosphere is unpleasant, with unfriendly staff who primarily communicate in Spanish, contributing to a negative experience for many patients.

Review

The reviews provided reflect a deeply concerning picture of a healthcare facility plagued by significant issues related to staff behavior, communication breakdowns, and inadequate operational standards. Many reviewers voiced their frustration with the rudeness and uncooperativeness of the staff. One reviewer specifically noted their husband’s experience while receiving dialysis, highlighting how the facility's personnel frequently changed the designated pickup door for rides without informing either the patient or the driver. This lack of communication resulted in missed pickups and unnecessary expenses from ambulance services, which added financial strain on top of an already challenging medical situation.

The sentiment expressed in these accounts suggests that patients and their families often feel abandoned and unsupported. It is particularly troubling to see multiple reports describing a lack of information sharing during critical moments, such as when arranging transportation for outpatient treatments like dialysis. The insistence on blaming the drivers instead of taking responsibility for internal miscommunications speaks volumes about the institutional culture at this facility. Families are left feeling helpless as they navigate these challenges without adequate support from those who should be assisting them.

Furthermore, another review highlights systemic failures in communication infrastructure within the facility itself. Complaints about an inoperative phone system for over four months point to neglect in maintaining essential resources that allow families to connect with loved ones or inquire about patient care effectively. Frustration mounts as family members seek answers regarding when these critical issues will be resolved but receive only vague reassurances—what one reviewer aptly refers to as "lip service." This disconnect fosters further dissatisfaction among families who already worry about their loved ones' well-being.

In terms of overall conditions within the facility, several reviewers expressed disdain over what they perceived as substandard care and a lack of knowledgeable staff. Descriptions such as "absolutely appalling" paint a grim picture for prospective patients considering this location for treatment. With firsthand experiences cited regarding poor staffing choices and inadequate training, it raises concerns not only about patient outcomes but also about safety standards being upheld in such an environment.

Another reviewer conveys strong emotions regarding language barriers experienced within the facility; they noted that staff predominantly spoke Spanish, which may alienate non-Spanish speaking patients and families further complicating communications crucial for proper care delivery. The implications are dire: effective healthcare relies heavily on clear dialogue between providers and patients or their representatives, and any hurdles can lead to misunderstandings or lapses in necessary treatment protocols.

Overall, there exists a consensus among reviewers indicating that this particular healthcare institution falls short across various domains—from basic courtesy shown by staff to operational efficacy regarding patient transportation logistics. The collective nature of these criticisms raises alarm bells regarding management practices at this location—a call for urgent self-assessment to address glaring deficiencies before more individuals suffer due to ineffective care models or hostile environments predicated on poor communication and understanding. In light of these findings, it is advisable for potential patients and their caregivers to explore alternative facilities where respect, compassion, and effective systems are prioritized over evident shortcomings described here.

This part of Peabody, Massachusetts, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple hospitals and physician offices nearby, residents have access to quality healthcare services within a short distance. There are also various dining options ranging from casual eateries like Taco Bell and Wendy's to upscale restaurants like The Cheesecake Factory and Sylvan Street Grille. For those who enjoy a caffeine fix, there are several cafes such as Starbucks and Jaho Coffee & Tea within a few miles. Additionally, seniors can enjoy outdoor activities at nearby parks like Salem Common and Independence Park, as well as easy access to transportation through the MBTA Salem Station. Places of worship like St Richard Catholic Church and Temple B'Nai Abraham provide spiritual support for those seeking it. Overall, this part of Peabody offers a well-rounded community with amenities that cater to the needs of seniors looking for a comfortable living environment.

Hospitals

• Childrens Hospital Peabody (0.3 miles)
• Danvers State Hospital (3.8 miles)
• Beverly Hospital (4.8 miles)
• Northeast Hospital Corporation (5.1 miles)

Physicians

• Microsurgical Eye Consultants (0.4 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (0.6 miles)
• Lahey Clinic Peabody (0.8 miles)
• Sports Medicine North (0.8 miles)
• NS Physicians Group (2.1 miles)
• Eye Center of the North Shore (2.5 miles)
• The New England Facial and Cosmetic Surgery Center (3.2 miles)

Restaurants

• Su Chang's (0.6 miles)
• The Cheesecake Factory (1 miles)
• Sylvan Street Grille (1.4 miles)
• Taco Bell (1.5 miles)
• Kelly's Roast Beef (1.6 miles)
• Mexicali Cantina Grill (1.6 miles)
• Wendy's (1.9 miles)

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)
• Walgreens (2.5 miles)

Cafes

• Starbucks (1.3 miles)
• Perfecto's Caffe (1.7 miles)
• Starbucks (3.2 miles)
• Starbucks (3.3 miles)
• Jaho Coffee & Tea (3.5 miles)
• Starbucks (3.8 miles)
• Panera Bread (4.3 miles)

Parks

• Salem Dog Park (2.8 miles)
• Salem Common (3.4 miles)
• Salem Maritime National Historic Site (3.6 miles)
• Independence Park (4.1 miles)
• Winter Island Park (4.4 miles)
• Crocker Park (5.7 miles)
• Middlesex Fells Reservation (6.3 miles)

Places of Worship

• St Richard Catholic Church (2.9 miles)
• Danvers Church Of The Nazarene (3.9 miles)
• First Church Nursery School (4.5 miles)
• Temple B'Nai Abraham (4.9 miles)
• The Church of Jesus Christ of Latter-day Saints (5 miles)
• Lynn Spanish Branch Latter-day Saints (5 miles)

Transportation

• MBTA Salem Station (3 miles)