Harriett And Ralph Kaplan Estates

Pros

• The residents at Kaplan appeared happy and comfortable, indicating a positive environment.
• The staff at both Kaplan and Brudnick rehab were described as incredible and caring, providing reassurance to families.
• Harriet & Ralph Kaplan Estates was noted for its nice facilities and attentive staff involved in patient care.
• The variety of activities offered at Harriet & Ralph Kaplan Estates received praise for keeping residents engaged.
• Family members appreciated the large, sunny rooms and the exceptional care their loved ones received from the aids.
• One reviewer highlighted the excellent dining experience and engaging presentations that contributed to resident happiness.
• Residents have access to various amenities, including outdoor spaces and memory care services, enhancing their quality of life.
• A long-term resident's family expressed gratitude for the facility's loving atmosphere and dedicated staff who regularly assess individual needs.
• A reviewer admired the facility’s cleanliness and organization during their visit, feeling positively about their overall impression of the living situation.
• Staff members were recognized for their kindness and attention to individual residents' well-being, fostering a supportive community ambiance.

Cons

• The staff is virtually untrained and unhelpful, leading to poor patient care.
• Some nursing staff are terrible, resulting in neglect and inappropriate medication management.
• The food provided is inedible and of low quality, failing to meet basic standards.
• There were significant delays in receiving assistance, leaving patients stranded without support.
• The facility was not prepared for incoming patients, causing unnecessary distress upon arrival.
• There was a lack of communication among staff members regarding patient care plans and needs.
• The overall experience at the facility was disappointing, with many feeling it did not support recovery effectively.
• Language barriers hindered effective communication between staff and patients.
• Despite the facility's beautiful appearance, the quality of care and service fell short of expectations.
• Activities offered were insufficiently engaging for some residents, leading to boredom.

Review

The Harriett and Ralph Kaplan Estates appears to evoke a wide range of emotions from residents and their families, reflecting both heartfelt appreciation as well as deep dissatisfaction with the care provided. Many families have expressed gratitude for the attentive staff and the vibrant community atmosphere that seems prevalent within the facility. For instance, one family recounted their positive experience following a loved one’s move into Kaplan, noting how happy and comfortable other residents appeared. The family's sentiment became more poignant when they shared that their sister passed away after a brief illness; nonetheless, they felt reassured by the compassionate care she received during her stay in the facility and its adjacent rehabilitation center.

Another review echoed this praise for the attention given by the staff to patient care. Describing their visit to Kaplan, one reviewer highlighted the well-maintained facilities, variety of activities available such as music and art classes, and an active involvement from staff members who truly engaged with residents. The organization’s commitment to creating a warm environment is evident in several instances where reviewers emphasized not only cleanliness but also warmth in service, from cheerful nurses to nicely presented dining areas. The acknowledgment of these qualities gives potential residents and their families hope for a smooth transition into long-term care.

However, contrasting experiences reveal underlying issues that some residents’ families faced at Kaplan Estates. A critical review described shocking neglect regarding personal hygiene and health monitoring, particularly highlighting poor nursing standards resulting in complications such as mold on a patient’s feet. Such accounts paint an unsettling picture of disorganization or even disregard for basic resident care protocols at times, calling into question the reliability of staffing practices in place.

Some patients who came to Kaplan Estates for rehabilitation following surgeries reported severely lacking service that negatively impacted their recovery process. Multiple individuals voiced complaints about delayed assistance from aides, inadequate physical therapy sessions, and substandard meals that left them dissatisfied with what they were receiving during their time there. One particularly concerning account detailed a patient arriving post-surgery only to find unprepared housing conditions coupled with unfriendly communication from nursing staff—an alarming lack of empathy considering their vulnerable state.

Conversely, another family expressed sheer happiness at having moved their loved one back from Florida to Massachusetts due to how well their mother has been cared for since her admission at Kaplan Estates. They noted not only the quality of accommodations—like spacious sunny rooms—but also praised additional services facilitated by caring staff who continuously sought ways to provide enrichment through various activities designed for residents' enjoyment. This narrative reflects a glimpse into an alternative reality within the same establishment—a testament to variability in experiences based on individual needs or expectations.

Yet again underlining this duality is a review depicting someone whose relative had a disappointing experience due largely to language barriers among staff which compounded already challenging health concerns related to heart issues post-surgery. Despite modern facilities being appealing visually, it was clear that satisfaction could not stem solely from aesthetics if crucial aspects like effective communication and personalized care are absent or ineffective.

Overall, it becomes readily apparent that Harriett and Ralph Kaplan Estates presents both bright spots with dedicated professionals engaging meaningfully with residents alongside considerably grave missteps likely stemming from mismanagement or inadequate training protocols among others. As potential clients contemplate choosing this facility for themselves or relatives needing assistance or rehabilitation services, they must weigh personal reviews thoughtfully while considering both commendable qualities alongside glaring shortcomings reflected across varying experiences shared throughout these narratives—highlighting complexities often inherent within eldercare settings across diverse institutions.

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.9 miles)

Physicians

• Microsurgical Eye Consultants (1.2 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (1.9 miles)
• Lahey Clinic Peabody (2 miles)
• Sports Medicine North (2.1 miles)
• Eye Center of the North Shore (2.2 miles)
• NS Physicians Group (3.3 miles)
• The New England Facial and Cosmetic Surgery Center (4.3 miles)

Hospitals

• Childrens Hospital Peabody (1.3 miles)
• Danvers State Hospital (4.7 miles)
• Beverly Hospital (6 miles)
• Northeast Hospital Corporation (6.3 miles)

Restaurants

• Wendy's (1.5 miles)
• Su Chang's (1.8 miles)
• The Cheesecake Factory (2.3 miles)
• McDonald's (2.5 miles)
• Taco Bell (2.6 miles)
• Sylvan Street Grille (2.7 miles)
• McDonald's (2.7 miles)

Cafes

• Perfecto's Caffe (2.2 miles)
• Starbucks (2.5 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)
• Panera Bread (4.2 miles)
• Jaho Coffee & Tea (4.2 miles)
• Starbucks (5 miles)

Parks

• Salem Dog Park (3.6 miles)
• Salem Common (4.2 miles)
• Salem Maritime National Historic Site (4.3 miles)
• Independence Park (5.2 miles)
• Winter Island Park (5.3 miles)
• Middlesex Fells Reservation (5.4 miles)
• Melrose Common (5.8 miles)

Transportation

• MBTA Salem Station (3.9 miles)

Places of Worship

• St Richard Catholic Church (3.9 miles)
• First Church Nursery School (4.1 miles)
• The Church of Jesus Christ of Latter-day Saints (4.1 miles)
• Lynn Spanish Branch Latter-day Saints (4.1 miles)
• Danvers Church Of The Nazarene (4.7 miles)
• Temple B'Nai Abraham (6.1 miles)