VNA Care Network Hospice

Pros

• The company comes highly recommended by a former healthcare professional, indicating a positive reputation in the community.
• The referral paperwork and contact information provided demonstrate the user's proactive approach to securing care for their loved one.
• The mission and vision statement of VNA Care emphasizes kindness and compassion in their services, reflecting a commitment to quality care.
• The user took the initiative to escalate their concerns to a supervisor, showcasing their determination to seek resolution for their loved one's needs.

Cons

• The individual found the company's service to be highly inefficient, feeling frustrated after being transferred multiple times without resolution.
• Despite having all necessary referral paperwork and information ready, there was no progress made in securing in-home Physical Therapy after seven days.
• Escalating the situation to a supervisor did not yield any improvements, as they are still waiting for a return call.
• There is a lack of trust in the quality of care that their loved one would receive from this company.
• Overall, the experience reflects poorly on the company's promise of providing compassionate and professional care.

Review

When seeking healthcare services for loved ones, individuals often rely heavily on recommendations from trusted sources. In this case, the author had high expectations based on a former healthcare professional’s strong endorsement of a company known as VNA Care. However, the experience turned out to be a far cry from the promised quality of service, leading to disappointment and frustration that the author felt compelled to share.

The journey began with optimism. With their loved one in need of an in-home physical therapist, the author took proactive steps to ensure everything was in order before reaching out to VNA Care. Armed with essential documentation including referral paperwork, contact names, telephone numbers, and personal information, they anticipated a smooth process. Instead, they encountered a frustrating maze of bureaucracy marked by multiple transfers between departments. This lack of organization not only wasted precious time but also eroded trust even before actual care could begin.

As days passed without any progress—now reaching day seven—the author's patience wore thin. The promised compassion and kindness touted in VNA Care's mission statement seemed like empty words amid the reality of poor communication and inefficient processes. Each transfer brought new voices but no solutions; instead, it seemed as though every call only led further away from their goal of securing timely assistance for their loved one.

In a bid for resolution, the author escalated their concerns to a supervisor at VNA Care. While this step typically signals hope for better service or answers, it resulted only in more waiting without clarification or support. At this point, the lack of accountability raised significant red flags about the company's operational standards and commitment to patient care—a stark contrast to their declared mission: "We provide the right care with kindness and compassion every day for every person we serve." Such inconsistencies undermine consumer confidence and provoke skepticism regarding how these values are actually implemented—or if they are at all.

Having experienced firsthand what they described as horrific service levels after being highly recommended by someone within the healthcare field makes the disappointment even more poignant. Trust is critical in healthcare services; when broken due to mishandlings such as those encountered by this individual at VNA Care, it can have serious implications for those who rely on timely interventions and compassionate care during vulnerable times.

Given this harrowing experience marked by delays and ineffectiveness at securing basic services like physical therapy at home, the author strongly advises others seeking similar care options to explore alternative avenues instead of relying on VNA Care. They emphasize that professionalism should be paramount in healthcare settings—an expectation that was regrettably unmet in their situation—and call upon readers to consider thoroughly who they entrust with their loved one's wellbeing. Ultimately, navigating through effective home health services requires discernment based on proven performance rather than just reputation alone.

Restaurants

• Sylvan Street Grille (0.2 miles)
• Taco Bell (0.2 miles)
• Kelly's Roast Beef (0.2 miles)
• Mexicali Cantina Grill (0.7 miles)
• The Cheesecake Factory (0.8 miles)
• Su Chang's (1 miles)
• McDonald's (1.2 miles)

Cafes

• Starbucks (0.3 miles)
• Perfecto's Caffe (1.8 miles)
• Starbucks (2.8 miles)
• Starbucks (3.4 miles)
• Jaho Coffee & Tea (3.6 miles)
• Caffe Nero (3.8 miles)
• Starbucks (3.8 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)

Physicians

• NS Physicians Group (0.8 miles)
• Sports Medicine North (0.9 miles)
• Lahey Clinic Peabody (0.9 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (1 miles)
• The New England Facial and Cosmetic Surgery Center (1.6 miles)
• Asthma & Allergy Affiliates (1.6 miles)
• Microsurgical Eye Consultants (1.8 miles)

Places of Worship

• St Richard Catholic Church (1.6 miles)
• Danvers Church Of The Nazarene (2.9 miles)
• Temple B'Nai Abraham (4.1 miles)
• First Church Nursery School (5.7 miles)
• The Church of Jesus Christ of Latter-day Saints (6.4 miles)
• Lynn Spanish Branch Latter-day Saints (6.4 miles)

Hospitals

• Childrens Hospital Peabody (1.7 miles)
• Danvers State Hospital (2.5 miles)
• Beverly Hospital (3.7 miles)
• Northeast Hospital Corporation (3.9 miles)

Parks

• Salem Dog Park (2.9 miles)
• Salem Common (3.4 miles)
• Independence Park (3.5 miles)
• Salem Maritime National Historic Site (3.6 miles)
• Winter Island Park (4.2 miles)
• Crocker Park (5.9 miles)
• Chandler Hovey Park (6.5 miles)

Transportation

• MBTA Salem Station (3.1 miles)