Information last verified:
259 Baldwin Street, Lowell, MA 01851
For more information about senior living options: (844) 490-3973
T&C has done a great job handling my mother. They treat her very well. Her room is always neat and tidy. She has put on weight and is now joining in with group activities. The director, Patrick, is consistently there and is nice and easy to talk to. The new owners are trying very hard to update the facility. The facility is clean, safe and kind for loved ones. The building has been recently painted and new beds were installed on her wing.
The reviewer claims the staff neglected their father and vows to call them out for the neglect. They note that only two directors listed on the website still work there, most replacements have left, and the building is old with funds not spent on fixes. They state that the business doesn’t pay its bills and advise others not to do business with them. They describe that the mother was kept in bed, looked horrible and weak when picked up, and that her slippers were lost and never replaced. They say the mother worsened during rehab and had to become a full-time resident, and that the facility is not the most modern or up-to-date nursing home.Town And Country Health Care Center in Lowell is best suited for families that prioritize consistent, compassionate caregiving and a safe, orderly environment over modern amenities. It works for residents whose needs are more about daily personal attention, routine, and a steady staff presence than about glossy finishes or high-end rehab spaces. The facility can be a reasonable fit for a loved one who benefits from a familiar, low-friction setting where staff members are inclined to form routine relationships with residents and families, and where a director who is regularly accessible can help navigate day-to-day care decisions.
Those who may want to consider alternatives include families seeking a modern, up-to-date campus with bright common areas, recent capital investments, and clearly demonstrated financial stability. If a top-tier rehabilitation program, consistently flawless housekeeping, or cutting-edge therapy equipment are non-negotiables, this facility is unlikely to meet those expectations. Additionally, families cautious about staff turnover, billing reliability, and long-term sustainability will want to benchmark Town And Country against other options with stronger reputations for financial discipline and stable leadership.
The most convincing positives center on human factors and ongoing improvement attempts. Residents report care that is attentive and consistent enough to keep them adequately groomed and engaged, with rooms kept neat and a sense of daily structure maintained. The new ownership has undertaken modest updates, painted rooms and new beds on a wing, signals of a facility in transition rather than a settled, polished campus. The directing presence, especially the administrator who is described as approachable, can translate into smoother communication for families, and there is acknowledgment that some residents have regained weight, joined group activities, and benefited from a cleaner, safer atmosphere. These elements demonstrate that, despite aging infrastructure, a caregiving ethos remains at the core.
However, the cons are substantial and merit serious consideration. The facility’s age is evident, and many reviews describe a building that has not kept pace with expectations for comfort and modern amenities. A pattern of staff turnover and leadership changes has raised questions about continuity of care and institutional memory. Financial reliability is another red flag raised by observers who allege unpaid bills and questionable business practices; such concerns inevitably color a family’s confidence when placing a loved one in long-term care. Additional irritants, like misplacements and lost belongings, such as slippers, and parking access that isn’t intuitive, underscore a sense that some operational details slip through the cracks. For a resident with dementia or high care needs, these gaps can translate into safety and quality-of-life risks that families cannot overlook.
Taken together, the pros and cons suggest a nuanced decision path. If a family places high value on a warm caregiver culture, visible leadership engagement, and modest, tangible updates in a facility that remains clean and orderly, Town And Country can deliver stability and kindness. Yet the frequency and severity of the negative reports, especially about neglect, financial practices, and staff continuity, mean this is not a “set-it-and-forget-it” choice. Families should weigh the strength of daily care and the potential for ongoing improvements against the realities of an aging campus and the questions surrounding governance and financial operations.
Practical due diligence is essential before deciding. Prospective residents should schedule extended visits at different times, talk with multiple staff and residents, and request current inspection reports and incident logs. Direct conversations with the administrator about care coordination, dementia-specific programming, and how rehab versus long-term placement is managed will reveal whether the care model aligns with expectations. Families should verify billing practices, confirm what is included in monthly costs, and explore outcomes for past residents to gauge reliability. If peace of mind about safety, consistency, and financial integrity cannot be robustly demonstrated, exploring other options with stronger track records is prudent.
In the end, Town And Country Health Care Center offers a practical home for families prioritizing dependable daily care and a personal touch over luxury or cutting-edge rehab. It is not a fit for those who demand a modern campus, flawless financial history, or an assurance of faultless operations. The decision should hinge on a clear-eyed assessment of whether the staff’s compassionate care and ongoing updates can outweigh concerns about the building’s age and governance. For families willing to confront the realities head-on and demand rigorous due diligence, it remains a viable option worth evaluating alongside stronger-performing competitors.
80 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Town And Country Health Care Center is a premier assisted living community located in Lowell, MA. Our modern and spacious facility offers a wide range of amenities and care services to ensure that our residents are comfortable, happy, and supported in their daily lives.
For our residents' convenience and well-being, we provide a beauty salon where they can get pampered and look their best. They can also enjoy their favorite shows or movies with cable or satellite TV in their own rooms. We offer community-operated transportation for outings and appointments, as well as transportation arrangement for non-medical purposes.
Our computer center allows residents to stay connected with loved ones and engage in online activities. The dining room provides restaurant-style meals prepared by our skilled chefs, accommodating special dietary restrictions if needed. Additionally, there is a kitchenette available for those who prefer cooking on their own.
To promote physical fitness, we have a fully equipped fitness room where residents can exercise at their own pace. For leisure activities, our gaming room offers various games for entertainment. Residents can relax in the well-maintained garden or outdoor spaces. They can also explore different genres of books in our small library.
We prioritize cleanliness and offer housekeeping services to keep the living spaces tidy and organized. Our dedicated staff assists residents with activities of daily living such as bathing, dressing, and transfers whenever needed. Special emphasis is given to diabetes management through specialized diets.
Medication management ensures that all prescriptions are taken on time and as prescribed by doctors. We also have a mental wellness program in place to address any emotional or psychological needs of our residents.
Residents will find that they are well-connected with nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, and places of worship. This allows them to easily access convenience services while enjoying their independence within the community.
At Town And Country Health Care Center, we believe that every resident deserves an enriching lifestyle filled with engaging activities. Our concierge services are available to assist residents in planning day trips and organizing resident-run activities. A variety of fitness programs and scheduled daily activities ensure that there is something for everyone to enjoy.
Overall, our assisted living community provides a comfortable, secure, and supportive environment where seniors can age gracefully while receiving the care they need.
Town And Country Health Care Center is located at 259 Baldwin Street, Lowell, MA 01851 in Middlesex County, Massachusetts
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Top Canine Companions for Older Adults
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