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4.4 from 53 reviews
5 stars
41
4 stars
3
3 stars
2
2 stars
2
1 stars
5
Palm Manor Costs & Pricing
At Palm Manor, the monthly costs for accommodations reflect a premium compared to both Middlesex County and the broader state of Massachusetts. For a semi-private room, residents can expect to pay $7,920, which surpasses the county's average of $6,395 and the state's average of $5,805. Similarly, for those seeking more privacy in a private room, the cost at Palm Manor is $8,250 - again higher than Middlesex County's rate of $6,607 and Massachusetts' statewide average of $6,090. These figures suggest that while Palm Manor may come with a higher price tag, it likely offers unique amenities or services that justify these elevated costs.
Floor plans
Palm Manor
Middlesex County
Massachusetts
Semi-Private
$7,920
$6,395
$5,805
Private
$8,250
$6,607
$6,090
Skilled Nursing Facilities with a similar price nearby
Residents and families describe staff who are caring, polite, and quick to respond.
Many reviews say the staff treats residents with kindness and professionalism, with examples ranging from friendly front-desk support to nurses and aides who are attentive during day-to-day needs. Several families also describe responsive communication, including prompt answers to call lights and follow-up after questions. A few reviewers mention issues with responsiveness during urgent moments, so the experience is not consistent across all visits.
common
Clean facility stands out
Residents and visitors frequently note that the facility is clean.
Cleaning is a recurring positive in the reviews, with multiple people describing spotless rooms and a facility that looks well maintained. Some reviewers also praise cleanliness alongside other care details like how rooms are kept and how comfortable residents appear. Other reviews include strong negatives about odors and dirty bathrooms, which suggests cleanliness concerns were experienced by some families.
differentiator
Rehab and physical therapy support
Rehab patients often focus on physical therapy and therapy progress.
A number of reviews highlight rehab as the reason for choosing the facility, specifically calling out therapy and physical therapy as part of their experience. Residents and families describe feeling stronger after their stay and being well supported by therapy staff and CNAs. There are also a few complaints that therapy coverage or rehab planning was not adequate for the resident’s needs.
common
Food quality is mixed
Meals are a frequent topic in reviews, with both praise and complaints.
Some reviews say the food is well prepared, with favorites like homemade soup or homemade pizza, and a few mention liking portioning and specific items. Others describe dining less positively, including comments about cold food or hard-to-identify meals during rehab. The community also offers room service, which aligns with the way dining comes up for residents throughout the day.
caveat
Paperwork help can fall short
Some families report gaps in support with paperwork and billing.
A few reviews mention problems getting promised help with forms, including MassHealth-related paperwork that did not seem to get completed on the timeline described. Another review describes being billed after a placement decision that moved the resident out of the rehab unit, even though they were told there was no space. Together, these accounts point to situations where families felt guidance and follow-through could have been better.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
Studio apartments
Types of Care
Skilled Nursing Facility
Amenities
Beautician on-site
Dining room
Garden
Guasts at mealtime
Housekeeping services
Overnight guests
Private
Respite or short term stays offered
Transportation
Manchester (22 miles away)
Transportation & parking
Care Services
Hospice care
Medication management
Physical therapy
Dining
Room service
Activities
Religious services
Languages Spoken
English
Nearby Places of Interest
This part of Chelmsford, Massachusetts offers a variety of amenities that may be appealing to seniors looking for a convenient and vibrant community. With several cafes, restaurants, and pharmacies within close proximity, daily errands and social outings can easily be accomplished. Additionally, there are multiple physicians' offices in the area, providing easy access to medical care. The nearby parks offer recreational opportunities for outdoor activities and relaxation. For entertainment, there is a movie theater just a short drive away. In case of emergencies, there are hospitals in the vicinity for peace of mind. Overall, this part of Chelmsford provides a well-rounded environment with essential services and leisure options for seniors looking to settle down in the area.
Cafes
Starbucks (0.3 miles)
Triangle Store And Deli (2.1 miles)
Whole Foods Market (4.6 miles)
Heav'nly Donuts (5.7 miles)
Aroma Joe's (6.3 miles)
Starbucks (7.5 miles)
Panera Bread (7.5 miles)
Restaurants
Burger King (0.3 miles)
McDonald's (0.4 miles)
Sully's Ice Cream Stand (0.8 miles)
China Star (1.1 miles)
Zesty's Pizza (1.5 miles)
Tavern in the Square (1.9 miles)
McDonald's (2.1 miles)
Pharmacies
CVS Pharmacy (1.1 miles)
Walgreens (1.1 miles)
Walgreens (1.4 miles)
CVS Pharmacy (1.8 miles)
Walgreens (2.1 miles)
Alexander's Pharmacy (4.1 miles)
Walgreens (4.3 miles)
Physicians
Mark Gilchrist, MD (1.3 miles)
Global Care Group MD (1.5 miles)
Allergy & Asthma Specialists, PC (1.5 miles)
Chelmsford Dermatology (1.5 miles)
Massachusetts Eye Associates (1.5 miles)
Chelmsford Family Practice (1.7 miles)
Harvard Vanguard Medical Associates (2.4 miles)
Parks
Friendship Park (1.8 miles)
Castle in the Trees (8.3 miles)
Places of Worship
First Baptist Church (3.5 miles)
La Iglesia De Jesucristo De Los Santos De Los Últimos DÃas (9.5 miles)
At Palm Manor, the monthly costs for accommodations reflect a premium compared to both Middlesex County and the broader state of Massachusetts. For a semi-private room, residents can expect to pay $7,920, which surpasses the county's average of $6,395 and the state's average of $5,805. Similarly, for those seeking more privacy in a private room, the cost at Palm Manor is $8,250 - again higher than Middlesex County's rate of $6,607 and Massachusetts' statewide average of $6,090. These figures suggest that while Palm Manor may come with a higher price tag, it likely offers unique amenities or services that justify these elevated costs.
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Studio apartments
Skilled Nursing Facility
Beautician on-site
Dining room
Garden
Housekeeping services
Overnight guests
Private
Respite or short term stays offered
Manchester (22 miles away)
Transportation & parking
Hospice care
Medication management
Physical therapy
Room service
Religious services
English
Caring, skilled staff with strong rehabilitation services.
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