Fairhaven Healthcare Center in Lowell, MA
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476 Varnum Avenue, Lowell, MA 01854
For more information about senior living options: (844) 490-3973
The staff treat residents with dignity and respect. The dining team, including Amy, is wonderful and well coordinated. The facility is immaculate and free of odors. The staff are caring and supportive, consistently meeting residents' needs. Residents feel at home and are happy with their care. Families praise the facility for its cleanliness and quality of care.
They describe the facility as a nightmare and say the two-star rating is generous. They describe the staff as unfriendly and outright disrespectful. They attribute neglect that led to multiple falls and deem it completely unacceptable. They accuse the ownership of misrepresenting compassionate and excellent care on the website. They claim residents are not cared for, not changed, and left in their own urine and feces for hours. They state there are no bed alarms and no rails, with doors kept shut, leaving patients stuck on the floor. They say the unit reeked of urine and the environment is unsanitary. They report call bells going unanswered and nurses seldom answering calls. They urge others not to send loved ones there and say the place should be closed.Fairhaven Healthcare Center in Lowell, MA is best suited for families that will actively supervise care and demand accountability, and for residents who can tolerate a decent baseline of cleanliness, attentive dining service, and genuinely caring front?line staff. The facility can work for someone who has a strong advocate at the table, who can push for timely responses to calls, and who is comfortable with a home?like environment rather than a clinical fortress. It is less appropriate for someone who needs consistent, high?level medical oversight, rapid rescue from emergencies, or ironclad safety guarantees. In short, Fairhaven can be acceptable with vigilant family involvement, but it is not a slam?dunk choice for frail residents or those requiring constant, meticulous care.
Families considering alternatives should focus on facilities with proven, consistently reliable support for falls prevention, urgent response times, and rigorous infection control. Several reviews flag long call?bell response times, a scarcity of bed alarms, and situations that imply limited supervision, especially in higher?risk patients. If a resident needs constant monitoring, frequent physical therapy, or stringent cleanliness standards, other communities with documented, steady performance in those areas will likely deliver greater peace of mind. Also weigh the realities of onboarding: administrative changes, policies that shift dining or visitation norms, and the ability of a facility to communicate clearly and promptly with families.
The strongest positives in these accounts point to caring staff, a generally clean facility, and moments when residents report dignity and warmth. There are multiple references to staff who treat residents with kindness, to good dining experiences, and to caregivers who respond well when engaged by families. Yet these bright spots are countered by a chorus of serious concerns: overcrowded or cramped rooms, broken or inconsistent communication systems, reports of neglect or unsafe practices, and memories of incidents where assistance was delayed for long stretches. In other words, the pros can be meaningful, but the cons recur with enough frequency to erode confidence for anyone relying on steady, predictable care.
Ultimately, the pros do not reliably offset the main drawbacks. A clean, friendly dining team and a few devoted aides cannot compensate for repeated reports of delayed assistance, unsanitary conditions, and safety lapses that expose residents to falls or neglect. Several reviews describe aggressive staff behavior, inadequate supervision on dementia units, and even claims of abuse or inappropriate handling. The inconsistency - from one shift to the next and from one department to another - creates a risk profile that makes this a risky choice for long?term placement, particularly for those with complex needs or mobility challenges. The most troubling themes - unresolved concerns, alarms that don't trigger promptly, and room conditions that feel deficient - tilt the balance toward caution.
For families evaluating this community, practical diligence is essential. Ask to tour at different times and to observe front?line staff interactions in real time. Request direct conversations with caregivers about response times, bed alarms, and fall prevention measures. Review state inspection outcomes and any recent corrective action plans, and verify that the resident's care plan aligns with specific needs (hydration, pain control, PT/OT schedules, medication management). Confirm room configurations, whether phones are available in rooms, and what activities are actually offered to prevent isolation. Above all, insist on a clear escalation path for concerns, with regular updates from administration.
In the end, Fairhaven is not a universal solution for families seeking dependable, high?caliber care. It can work for those who can stay tightly involved, demand accountability, and tolerate a facility that still displays notable inconsistencies. For most families, especially those with higher medical or rehabilitation needs or where safety must be watertight, exploring alternatives with stronger safety records and fewer reports of neglect or alarm failures is prudent. If Fairhaven is kept on the shortlist, approach it with a structured, foot?by?foot plan: insist on concrete service commitments, constant oversight, and milestones that compel measurable improvement, and prepare to act quickly if expectations are not met.
169 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Fairhaven Healthcare Center in Lowell, MA is a premier assisted living community that offers a wide range of amenities and care services to its residents. The center boasts a plethora of amenities designed to enhance the comfort and convenience of its residents. These include a beauty salon, cable or satellite TV, community operated transportation, a computer center, a dining room, a fitness room, fully furnished accommodations, a gaming room, a garden, housekeeping services, kitchenette facilities, move-in coordination assistance, outdoor spaces for relaxation and enjoyment, private bathrooms for added privacy, restaurant-style dining experiences for delicious meals, a small library for reading enthusiasts, telephone access for communication needs, non-medical transportation arrangement services to meet various needs within the community or outside it such as shopping or outings. Additionally, there is also an on-site wellness center that promotes health and well-being among residents. Moreover,enjoying high-speed Wi-Fi/internet connectivity enables seamless communication and engagement with loved ones.
The care services provided are comprehensive and personalized to cater to each individual's unique needs. Residents can take advantage of the 24-hour call system that ensures immediate assistance whenever required. There is round-the-clock supervision by trained professionals who are dedicated to providing top-quality care. Personal care assistance with activities of daily living such as bathing and dressing is available as needed. Transfer assistance is also provided for those with mobility challenges.
Dietary needs are carefully considered at Fairhaven Healthcare Center. A diabetes diet option is available for those requiring specific meal plans to manage their condition effectively. The staff prepares and serves meals ensuring that they meet the nutritional requirements of each resident while taking into account any special dietary restrictions they may have.
Engaging in activities is an essential part of life at Fairhaven Healthcare Center. The community offers concierge services to assist residents with planning daily activities or organize special requests. Fitness programs are available to promote physical well-being and encourage an active lifestyle among residents. Planned day trips are organized to provide opportunities for exploration and socialization. In addition, the center encourages resident-run activities, allowing individuals to take charge of their own enjoyment and foster a sense of community. Scheduled daily activities ensure there is always something exciting happening, catering to a variety of interests and preferences.
Fairhaven Healthcare Center is conveniently located with three cafes, one park, 11 pharmacies, eight physicians' offices, and 12 restaurants nearby. This makes it easy for residents to find additional amenities or access healthcare services as needed.
Overall, Fairhaven Healthcare Center provides a comfortable and caring environment where residents can enjoy an independent lifestyle while receiving the personalized support they require.
Fairhaven Healthcare Center is located at 476 Varnum Avenue, Lowell, MA 01854 in Middlesex County, Massachusetts
Fairhaven Healthcare Center on seniors.fyi includes 11 photos including images showing dining, interior, landscaping, outdoors, television, building, decor, trees, and more.
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Interior
Outdoors
Decor
Building
Trees
Dining
Landscaping
Kitchen
Television
Healthcare
Reception Area
