Willow Manor Costs & Pricing
Willow Manor offers a range of accommodation options with monthly costs that reflect its commitment to quality care and amenities. For a semi-private room, residents can expect to pay $7,950, which is significantly higher than the average cost in Middlesex County at $6,395 and even more so compared to the Massachusetts state average of $5,805. Private rooms at Willow Manor are similarly priced at $8,550, again surpassing both the county's average of $6,607 and the state's figure of $6,090. While these costs may be on the higher end when compared to surrounding areas, they may reflect enhanced services or facilities that could justify the investment for families seeking exceptional care for their loved ones.
| Floor plans | Willow Manor | Middlesex County | Massachusetts |
|---|
| Semi-Private | $7,950 | $6,395 | $5,805 |
| Private | $8,550 | $6,607 | $6,090 |
Skilled Nursing Facilities with a similar price nearby
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from -$275 / mo
One Wingate Way
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from -$1192 / mo
Carlyle Place
$6,758 to $9,703 / month
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from +$950 / mo
Greystone Farm At Salem
$8,900 / month
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from -$960 / mo
Windham Terrace
$6,990 to $9,850 / month
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from +$350 / mo
The Falls At Cordingly Dam
$8,300 to $9,050 / month
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Overall Review of Willow Manor
caveat
10 reviews mention this
Care staffing is a mixed picture
Several reviews describe neglect or slow responses from nursing staff.
Some residents’ family members report getting little help when they called, including examples like delayed toileting support, catheter care not being done regularly, and nurses not responding promptly. Other reviews cite broader problems such as understaffing, nurses sleeping on shift, and concerns about falls and injuries. A few reviewers also contrast this with moments of attentive care, but the negative staffing experiences are recurring in the feedback.
common
16 reviews mention this
Residents and families value care
Many reviews credit caring, attentive staff and CNAs.
A large share of the reviews describe staff and CNAs as caring, attentive, and willing to help with changing needs. Several families say their loved ones seemed safe and comfortable, and they appreciated the ability to discuss concerns with staff. A few reviewers also mention named caregivers or day-to-day support that helped make their time there more manageable.
caveat
7 reviews mention this
Facility cleanliness and upkeep vary
Multiple reviews mention outdated or unclean conditions.
Some reviewers describe the building as run down, dark, and out of date, and they mention issues like broken closet doors, stains, and trash not being emptied. Others report hygiene concerns such as dirty hair, greasy hair, and long fingernails. At the same time, a smaller number of reviews say the facility looked clean or smelled nice during visits, so impressions of upkeep are not consistent.
common
5 reviews mention this
Food draws both praise and complaints
Dining is a common point of feedback in reviews.
Some families complain that food was horrible, disgusting, or served in an unappetizing way for residents. Others describe meals positively, mentioning that lunch smelled and looked delicious or that food choices were better than a prior facility. At least one review asks for improvements to the food, which suggests the experience can vary.
differentiator
5 reviews mention this
Admissions and family support help
Several reviews highlight responsive help during the move-in process.
A few families say the admissions team provided strong support, answered questions, and helped with next steps when relocating a loved one. Reviewers also mention being kept updated and feeling supported by administration when concerns came up. Some feedback is less about daily services and more about the confidence families felt during coordination.
caveat
2 reviews mention this
Costs run above nearby averages
Pricing appears high compared with county and state averages.
The published pricing range for private accommodations sits above both the county and state benchmarks across the units shown. Several reviews also include financial frustration in the context of care concerns, which can add to the perception of value.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Private
Manchester (21 miles away)
Lower-than-average pricing with 24-hour supervision and furnished units.
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