Multi-Medical Center

Pros

• Tami is an incredible staff member who is knowledgeable, helpful, and well-liked by both residents and staff.
• The Activities Department offers fun and innovative events, engaging residents through a resident council for feedback.
• One reviewer praised the caring and supportive team during their two-month recovery journey.
• A wound care nurse provided exceptional care, treating patients like family and making a positive impact on their experiences.
• The experience of moving into the facility was described as a significant blessing due to the caring staff and excellent patient care.
• The physical therapy received at the facility was noted as very good by one reviewer, highlighting the effectiveness of rehabilitation services.

Cons

• Haphazard care: The mother's care was handled haphazardly, with delays in treatment for a Cdiff infection and insufficient physical therapy.
• Poor communication: There was terrible communication among staff, leading to a lack of follow-through on patient care and family concerns.
• Unsanitary conditions: The facility was described as dirty, with floors and walls not being properly maintained.
• Inadequate dietary provisions: Meals served contained foods that were inappropriate for residents' dietary restrictions, and food quality was consistently poor.
• Neglectful assistance: Patients were left in uncomfortable situations for extended periods, such as being left on bedpans or receiving minimal assistance when calling for help.
• Lack of professionalism: Incidents of unprofessional behavior from staff, including inappropriate examinations and rude interactions, were reported multiple times.
• Mismanagement of appointments: Scheduling errors resulted in missed medical appointments without any acknowledgment or apology from the staff.
• Insufficient rehabilitation services: Physical therapy was described as inadequate and not tailored to meet patients' needs effectively.

Review

The experiences shared by individuals regarding a specific assisted living and rehabilitation facility present a mixed portrait, showcasing both commendable staff members and serious systemic issues. Many reviewers highlighted the positive attributes of certain staff, such as Tami, who impressed visitors with her knowledge and warmth. Her ability to engage with residents and their families created a welcoming environment that left many feeling reassured about their loved ones’ care. However, these positive encounters often stood in stark contrast to the overall experiences described by numerous other reviewers.

One recurring theme among the negative reviews was the apparent lack of effective communication within the facility. Families expressed frustration over the disorganized approach to patient care, citing instances where essential medical details were overlooked or inadequately communicated. This poor communication extended beyond just interactions between staff; it affected care plans for patients, which seemed haphazard at best. In one instance, a family member observed that despite regular inquiries concerning their loved one’s condition, vital information appeared to be disregarded or mishandled entirely.

Several reviewers recounted alarming examples of neglect and inadequate attention to patients' needs. One account detailed how an elderly resident suffered from a C.diff infection without timely intervention despite family concerns raised during visits. Similarly, there were reports of residents being left on bedpans for extended periods without assistance or proper encouragement to maintain their mobility. Such instances raise significant questions about the monitoring practices within the facility and whether staffing levels are sufficient to ensure that patients receive appropriate care in a timely manner.

Food quality emerged as another area where many felt disappointed. Reviews lamented terrible food options that were often unappetizing and poorly prepared, further contributing to residents' dissatisfaction. The lack of variety in meals contributed negatively to the overall experience; some claimed they received meals containing allergens without any prior warning or consideration for dietary restrictions. This oversight not only indicated disorganization but also posed potential health risks for vulnerable residents.

In terms of rehabilitation services offered at this facility, opinions varied widely among users. While some praised physical therapy sessions as beneficial and well-structured, others had drastically different experiences — including insufficient therapy time allocated each day — resulting in little progress for patients recovering from major medical events like surgeries or hospitalization due to fluid retention issues. Inadequate clinical follow-up after rehabilitation led several families down discouraging paths as their loved ones faced readmission into hospitals when they should have been progressing towards recovery.

Ultimately, while some families reported feeling relieved due to occasionally excellent staff interactions—like those experienced with certain nurses—the overarching sentiment across many reviews was disappointment coupled with heartache over neglected care opportunities for vulnerable family members residing within the facility's walls. The feedback paints an urgent need for improvements across various facets of care delivery: enhancing staff communication methods; ensuring thorough training on patient-centered approaches; maintaining hygiene standards; improving food quality; and providing adequate physical rehab support tailored specifically toward individual needs rather than treating every case uniformly as merely numbers rather than unique individuals deserving personalized attention.

Overall, this juxtaposition of personal accolades towards standout personnel against overwhelming critiques illustrates significant contradictions inherent within this particular assisted living facility's operations—a situation warranting immediate reevaluation if true caregiving excellence is ever intended.

Located in Baltimore, Maryland, this area offers a variety of amenities and services that cater to the needs of seniors. With close proximity to hospitals such as Greater Baltimore Medical Center and MedStar Good Samaritan Hospital, residents have access to quality healthcare. There are also numerous physicians' offices nearby, providing convenient medical care options. Additionally, there are several pharmacies for easy prescription refills. For leisure activities, there are parks like Lake Roland and Cromwell Valley Park for outdoor enjoyment. Nearby cafes such as Starbucks and Miss Shirley's Cafe offer socializing opportunities. The neighborhood is well-connected with public transportation options like Lutherville Light Rail Station and Penn Station, making it easy for seniors to get around the city if needed. Overall, this area provides a comfortable and convenient living environment for seniors looking for a vibrant community with essential amenities close by.

Physicians

• O'Dea Building- St Josephs Hospital (0.3 miles)
• Greater Baltimore Medical Center (1 miles)
• Clinical Associates (1 miles)
• Pediatric Partners (1.6 miles)
• Advanced Allergy & Asthma Center (2.1 miles)
• Dr Richard A. Adler, Belcara Health Ophthalmology (2.7 miles)
• Scottish Rite Speech & Language Center (3.7 miles)

Hospitals

• Sheppard Pratt Health System (0.7 miles)
• GBMC (1 miles)
• MedStar Good Samaritan Hospital (2.3 miles)
• Sinai Hospital Of Baltimore (3.9 miles)
• Johns Hopkins Medicine at Green Spring Station (4 miles)
• MedStar Union Memorial Hospital (4.1 miles)
• Lifebridge Health Campus Service (4.6 miles)

Restaurants

• Subway (0.9 miles)
• THB - Towson (0.9 miles)
• The Cheesecake Factory (1.2 miles)
• McDonald's (1.4 miles)
• McDonald's (1.6 miles)
• Zen West Roadside Cantina (1.7 miles)
• Burger King (1.7 miles)

Theaters

• Cinemark Towson And Xd (0.9 miles)

Places of Worship

• Church of the Immaculate Conception (1 miles)
• Brown Memorial Woodbrook Presbyterian Church (1.3 miles)
• Church of the Nativity (3.1 miles)
• St Demetrios Greek Ort (4.8 miles)

Parks

• Rodgers Forge Tot Lot (1.1 miles)
• Lake Roland (2.6 miles)
• Cromwell Valley Park (3.1 miles)
• Meadowood Regional Park (3.9 miles)

Pharmacies

• Walgreens (1.2 miles)
• Rite Aid (1.2 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Starbucks (1.7 miles)
• Miss Shirley's Cafe, Roland Park (3.3 miles)
• Panera Bread (3.9 miles)
• Dooby's (6.2 miles)
• Ceremony Coffee Roasters (6.5 miles)

Transportation

• Lutherville Light Rail Station (3 miles)
• Penn Station (5.6 miles)