Complete Care at Multi-Medical Center in Towson, MD
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7700 York Road, Towson, MD 21204
For more information about senior living options: (844) 490-3973
The staff are friendly, attentive, and caring toward loved ones. Pia is kind and competent, and Rebecca treats residents with total respect. Ian guides families through paperwork with a helpful, patient demeanor. Jim, the head of maintenance, knows each patient and always greets them with a smile. The facility offers a gathering room for social events and daily activities that keep residents engaged. The PT and OT teams are great, keeping therapy consistently active. Latasha C, Netty, Jim, and Kia are bright spots - kind, joyful, and compassionate. The Towson facility has wonderful staff and a clean, cheerful environment. The service is awesome, with helpful and friendly staff. The staff are friendly, attentive, and caring, building relationships that make loved ones feel safe. Teosha is the best tech in the building, and Tee is excellent. The therapy and customer service are unparalleled.
The nurses do not check on patients at all and repeatedly miss medication times, leaving residents in tremendous pain. The facility is not clean, and bathroom plumbing fixtures are barely working. Staff are often on personal cell phones and inattentive to patient needs. They warn others to stay away and say no one should send loved ones there due to lack of care and poor communication. The rooms are filthy, with shared spaces, and patients are left in soiled clothing. Management and staff are accused of lying about medication administration and lacking accountability. The environment includes roaches, empty disinfectant dispensers, and dirty bathrooms. Some staff are described as rude or verbally abusive toward patients, showing apathy.Complete Care at Multi-Medical Center in Towson is best suited for families seeking a rehab-focused environment with active therapy and a social atmosphere, and who are prepared to supervise care closely. The facility's strongest appeal is found on its Evergreen unit, where therapy is steady, staff members who interact with residents by name, and a sense of community through ongoing activities is evident. When the environment is managed well, residents experience meaningful progress in physical and occupational therapy, and families often report positive impressions of unit leaders, therapists, and front-line caregivers who stay engaged with recovery goals. For these families, the center can deliver real value in a structured rehabilitative path.
However, this community is not ideal for everyone. Alternatives should be strongly considered by families prioritizing consistent, reliable daily care, pristine cleanliness, and flawless medication management. A substantial number of reviews raise red flags about delayed medications, lapses in routine personal care, and uneven attention across floors. Reports of dirty rooms, missing or mishandled supplies, and overall cleanliness concerns are not rare. If a family cannot commit to vigilant oversight or prefers a facility with a uniformly predictable standard of basic care, other options may provide greater peace of mind and fewer surprises.
The key pros here - robust rehab teams, a social and activity-forward environment, and caregivers who demonstrate genuine warmth on good days - often translate into tangible gains for residents who can participate actively in therapy and group programming. When the staff on Evergreen demonstrates consistency, residents benefit from regular therapy sessions, attentive nursing on that unit, and opportunities to socialize in a structured setting. Families repeatedly applaud therapists, aides, and unit leadership who go the extra mile, and the presence of a proactive social worker and a clear discharge planning process can make a real difference in recovery momentum and overall mood.
Yet the cons are substantial and must be weighed carefully. Across multiple accounts, care gaps surface: medication timing issues, delayed responses to requests, and some encounters described as uncaring or hurried. The facility's physical environment on certain floors is described as dirty or dilapidated, with maintenance and housekeeping concerns that undermine comfort and safety. Communication breakdowns - between care teams and families, and even among staff - predictably erode trust during a vulnerable recovery journey. These issues do not disappear with a handful of well-regarded staff or a few bright spots; they reflect ongoing organizational risk if not aggressively addressed.
The practical question becomes whether the pros offset the cons, and for whom. For families willing to be deeply involved - visiting often, requesting detailed care plans, and demanding timely updates - the rehab-focused strengths can justify choosing this center. The therapy teams, social work support, and certain dedicated staff members can deliver meaningful rehabilitation and a supportive environment that helps a loved one regain independence. Conversely, for households where constant vigilance is not feasible or where first-impression concerns about cleanliness, medication management, and basic daily care persist, this community may deliver more stress than relief.
In the end, a candid verdict points toward a selective choice. Complete Care at Multi-Medical Center can be a strong fit for those prioritizing rehabilitative progress and social engagement, with a willing and present family ready to partner with the care team. It is less suitable for families seeking an absolutely uniform standard of daily care and flawless operations across every unit. Prospective residents should prioritize Evergreen unit tours, requestMeet-and-greet sessions with the PT/OT team, and press for the current nurse leadership's philosophy on consistency, bedside care, and response times. If those assurances cannot be secured, exploring alternatives with more consistent basic care and cleaner environments is prudent.
21 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (15 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Complete Care at Multi-Medical Center in Towson, MD offers a range of services and amenities to provide comprehensive care for seniors in a skilled nursing facility setting. Residents will enjoy the comforts of fully furnished accommodations with access to cable or satellite TV, Wi-Fi/high-speed internet, and telephone services.
The community features a dining room where residents can enjoy nutritious meals prepared by professional staff, taking into account any special dietary restrictions. Housekeeping services ensure that living areas are kept clean and tidy. For those who prefer cooking their own meals, each accommodation is equipped with a kitchenette.
Outdoor spaces and gardens provide opportunities for fresh air and relaxation. Move-in coordination is available to assist residents with the transition into their new home.
With 24-hour supervision, residents can feel secure knowing that assistance is readily available for activities of daily living such as bathing, dressing, and transfers. The community also coordinates with health care providers to ensure continuity of care. Medication management is provided to help residents maintain their health.
Mental wellness programs cater to those with mild cognitive impairment, offering specialized memory care programming tailored to individual needs. Scheduled daily activities encourage socialization and engagement within the community.
Complete Care at Multi-Medical Center boasts convenient proximity to various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, hospitals, and transportation options. This allows residents easy access to healthcare services as well as opportunities for leisure and entertainment.
Overall, this assisted living community provides comprehensive care in a comfortable environment with a range of amenities and services designed to promote the well-being and quality of life for its residents.
Complete Care at Multi-Medical Center is located at 7700 York Road, Towson, MD 21204 in Baltimore County, Maryland
The features offered by Complete Care at Multi-Medical Center are designed to create a supportive environment that addresses the unique needs of residents with dementia or Alzheimer's disease. Assistance with dressing and bathing helps residents maintain personal hygiene and dignity, while medication management ensures they receive the correct dosages at the right times, minimizing health risks. Meal preparation and service cater to nutritional requirements and promote overall well-being, enhancing both physical and cognitive function. Transportation arrangements for medical appointments facilitate access to necessary healthcare, while coordination with healthcare providers ensures continuity of care. Activities of daily living assistance enables residents to engage in meaningful tasks, fostering a sense of independence and purpose. The 24-hour supervision provides safety and security, crucial for those navigating memory challenges. Additionally, mental wellness programs targeting mild cognitive impairment and specialized memory care programming offer structured activities that stimulate cognitive function and social interaction, creating an enriching atmosphere conducive to improved quality of life.
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Dementia encompasses a range of cognitive impairments characterized by types such as Alzheimer's and vascular dementia, and follows a seven-stage progression model known as the Global Deterioration Scale (GDS), highlighting varying symptoms and decline timelines. Early detection allows for lifestyle adjustments to potentially slow progression, while caregivers need support and resources to manage the challenges involved in caring for affected individuals.
A Holistic Dementia Care Guide: Effective Strategies for Memory Support
The guide on holistic dementia care outlines the complexity of dementia and stresses the need for individualized caregiver strategies that include medical treatment, psychological support, and environmental adaptations, while emphasizing early detection, various therapeutic options, and caregiver support to enhance quality of life and maintain dignity.
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Urban
Understanding Dementia Through Its Seven Stages: A Comprehensive Look at Progression and Expectations