Arlington West Care Center
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3939 Penhurst Avenue, Baltimore, MD 21215
For more information about senior living options: (844) 490-3973
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The staff at Autumn West are attentive to visitors and patients. Autumn West's staff take good care of residents, including elderly family members. Anthony and his colleague are described as absolutely amazing for their support. They provided incredible support and went above and beyond to meet residents' dietary needs. WEWINS notes that Anthony and his colleague provided incredible support and dedication. The facility is clean, and the workers seem to care; the family is pleased. There is much love and care from the staff; they are awesome. The staff are friendly and helpful, and the facility is clean. The nursing staff are friendly and accommodating, always warmly greeted. Autumn Lake offers activities to keep residents mentally engaged.
The nursing units manager on the 3rd floor is described as unprofessional all the time. Most of the staff, except for two, are described as incredibly rude. The facility allegedly does not feed the mother properly; her meals sit untouched and she becomes very thirsty. On June 28, 2025, the facility ran out of all her medications. Nurses are described as rude; aides do not respond when asked; laundry staff allegedly discard labeled clothes or mix them into random rooms. After a complaint, the family felt the staff stopped caring for the mother. There are grave accusations of neglect: the grandfather was left without oxygen for hours and given the wrong medicine, with the staff gaslighting the family. The place is described as smelling horrid, with almost no showers and poor overall hygiene. The reviewer urges others not to leave loved ones there and to consider shutting the facility down. Families are advised to document everything and take pictures, since neglect appears ongoing.Autumn Lake West has drawn a wide range of opinions from families and visitors, with many praising the facility for its atmosphere, cleanliness, and the evident care provided by staff, while others recount troubling experiences that have left them anxious about the quality of care. Several reviewers describe a welcoming environment on first impressions: a calm, clean setting where the ambiance feels comfortable and inviting. In particular, many remarks highlight a high level of attentiveness from staff, noting that nurses and aides often appear kind, respectful, and patient with residents and their families. One reviewer even singled out Autumn West's staff for especially compassionate care for an elderly mother, describing the team as "amazing" and expressing heartfelt gratitude for the way they handled her needs.
Beyond general warmth and cleanliness, there are credible mentions of specific positive deeds. A community event hosted at Autumn Lake by WEWINS (Women Empowering Women In Need of Support) brought Christmas dinners and gifts to residents, and the effort was credited largely to Anthony and a colleague who went "above and beyond" to accommodate dietary requirements and ensure the meals were suitable for every guest. This kind of engagement - where staff go the extra mile to personalize care and create joy - left a lasting impression and highlighted the facility's potential as a caring home where residents' well-being is prioritized during special occasions as well as on ordinary days.
However, the narrative is far from uniform. Some reviewers report persistent problems that undermine confidence in the facility. One individual explicitly calls out a "Nursing units manager 3rd fl unprofessional all the time," pointing to a pattern of behavior that suggests ongoing issues with leadership and professionalism in one part of the building. This concern sits alongside other criticisms about rude conduct from some staff, lapses in meeting basic needs - such as feeding a resident who needs assistance, or ensuring adequate hydration - and problems with communication when concerns are raised. The complaints include not only personal interactions with staff but also systemic gaps that affect daily routines and residents' comfort.
There are also deeply troubling testimonies from families who experienced what they describe as neglect, fear, and medical mismanagement. One reviewer, recounting an event from March 2015, described a painful and distressing lapse in pain management and a failure to rotate a patient to prevent bedsores, followed by dismissive attitudes from hospital staff after discharge. This account emphasizes the potential consequences of inadequate monitoring and support, urging others to verify care standards by visiting at different times, especially evenings and weekends when supervision might be lighter. The tone is cautionary, underscoring that positive visits can be overshadowed by more serious, longer-standing concerns.
On balance, there are numerous affirmations of cleanliness, professional conduct, and a sense of being cared for. Multiple reviewers stress that the building feels clean, smells pleasant, and that staff members are consistently kind and helpful. There is a recurring sentiment that Autumn Lake West can be a reassuring environment for loved ones, where staff show love and respect, and where residents' needs are met with attention. Some families express gratitude for the stability and comfort the facility provides during difficult times, calling the place a "home away from home" and praising the overall demeanor of the team.
Yet the most emphatic warnings come from those who recount severe lapses in care and safety. A number of reviewers describe incidents ranging from medication mishaps to a lack of basic physical support such as hydration and proper feeding, with one particularly scathing account accusing the facility of neglect that could endanger a resident's life. The language is stark and urgent: statements that families would "trust your instincts" and "save your loved ones' life" by seeking care elsewhere. The consensus among these voices is that management and frontline staff must be consistently vigilant, transparent, and responsive to both medical needs and the emotional well-being of residents.
In sum, the collective portrayal of Autumn Lake West is a tapestry of praise and critique. Many visitors emphasize a welcoming atmosphere, courteous and caring staff, and meaningful efforts to engage residents in activities and community events. Cleanliness and professionalism are repeatedly highlighted as strengths, and several families speak with gratitude about the quality of care they have seen or experienced during times of crisis. At the same time, other accounts raise serious alarms about unprofessional conduct, missed tasks, medication errors, and neglectful episodes that had lasting emotional and health impacts on residents and their families. The range of experiences suggests that while Autumn Lake West can be a supportive and comforting place for many, it also requires ongoing scrutiny and open, proactive communication to ensure that all residents receive consistently safe, respectful, and high-quality care. Prospective families are advised to perform their own checks, visit at different times, and weigh both kinds of experiences when considering care for loved ones.
82 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Baltimore-Washington International (11 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Arlington West Care Center in Baltimore, MD is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community boasts a beauty salon for residents to indulge in some pampering, as well as cable or satellite TV for their entertainment needs. Community-operated transportation is available for residents to conveniently access nearby destinations.
For those who enjoy staying connected, there is a computer center equipped with Wi-Fi/high-speed internet. Dining at Arlington West Care Center is a delightful experience, with a restaurant-style dining room where delicious meals are served. Residents also have the option of utilizing the kitchenette available in their fully furnished living spaces.
To promote an active lifestyle, the community has a fitness room where residents can engage in exercise routines tailored to their needs. A gaming room provides opportunities for friendly competition and fun activities. The outdoor space and garden offer serene areas for relaxation and enjoying nature.
Housekeeping services ensure that residents' living spaces are always clean and tidy. Move-in coordination makes transitioning into Arlington West Care Center seamless and stress-free. Private bathrooms provide convenience and privacy.
Transportation arrangement services are available both for non-medical purposes and specifically for doctors' appointments, ensuring that residents can easily access necessary healthcare services. A wellness center caters to the physical and emotional well-being of residents.
In terms of care services, Arlington West Care Center offers 24-hour call system and supervision to ensure round-the-clock assistance when needed. Dedicated staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications as prescribed.
The community accommodates special dietary restrictions including diabetes diets and other dietary restrictions. Meals are prepared by professionals and served with attention to individual preferences.
Residents can enjoy various activities planned by the staff, including fitness programs, resident-run activities, scheduled daily activities, and planned day trips. The community also offers concierge services to cater to residents' needs and preferences.
Arlington West Care Center is conveniently situated near numerous amenities. Four cafes, two parks, 26 pharmacies, 12 physicians, 14 restaurants, and one transportation option are all within close proximity. Additionally, there is a place of worship and eight hospitals nearby.
With its comprehensive amenities, caring staff, and convenient location, Arlington West Care Center provides a comfortable and enriching assisted living community where residents can live with dignity and enjoy their golden years to the fullest.
Arlington West Care Center is located at 3939 Penhurst Avenue, Baltimore, MD 21215 in Baltimore city, Maryland
Arlington West Care Center on seniors.fyi includes 3 photos including images showing building, trees, landscaping, architecture, windows, porch, healthcare, and more.
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