Southern Hills Healthcare And Rehabilitation in Shreveport, LA
Save9105 Baird Road, Shreveport, LA 71118
For more information about senior living options: (844) 490-3973
The facility is very clean and odor-free. The staff are friendly, polite, and very helpful. The atmosphere is caring, professional, and feels like a family environment. Residents and visitors report warm, respectful care and attentive staff. The building is well kept, beautiful, and comfortable for guests and residents. Staff frequently go above and beyond to assist and support families. Visitors feel welcomed and informed, with clear explanations about care. Specific staff members are praised as exceptional, such as Dawn, Tiffany, and Ashley.
Her mother has been in the rehab facility for over two weeks, and the experience has been horrible, with nurses not returning calls, inconsistent housekeeping and medication administration, inadequate notes in her chart, long waits for basic needs, and rude staff. The staff were described as rude and uncaring, only offering help when visitors were present, and spending time on phones gossiping instead of attending to residents. A former employee alleged poor management, disorganization, and mistreatment, including being lied about after giving two weeks' notice. The administrator was criticized as a poor administrator, with accusations of using social media for a personal agenda and inadequate leadership. A reviewer claimed a resident was left in a pile of feces for an hour due to shift-change gaps, with no timely assistance. One reviewer described a pattern of disrespect, retaliation, public humiliation, and neglect of medications by staff, risking patient safety. Several comments mention lazy staff and poor communication, with residents left waiting for assistance. A reviewer warned never to send family members there, calling the facility disgusting and lazy and reporting verbal abuse.Southern Hills Healthcare and Rehabilitation in Shreveport is best suited for families prioritizing a rehab-focused environment with a home-like atmosphere, where cleanliness and warmth from staff are consistently evident and therapy services are active and engaging. It serves well for post-acute rehabilitation and for residents who value an inviting, family-minded setting that emphasizes pleasant surroundings, accessible visiting, and a coordinated admissions process. For families seeking a purely clinical, rigorously standardized environment, this community should be weighed against options with a tighter track record on med-management and daily operations.
Those who may want to consider alternatives include families with a low tolerance for variability in day-to-day staffing and communication. A pattern of highly regarded experiences sits alongside accounts of neglect, delayed medications, and inconsistent responsiveness. For individuals whose confidence hinges on flawless med-pass reliability, transparent ongoing communication, and uniform behavior across shifts, other facilities with sharper consistency in nursing oversight may be more appropriate. Those who need a high degree of administrative predictability or who have endured past negative experiences in care facilities should scrutinize concrete recent performance and visit during multiple shifts before deciding.
On the strength side, the positives are hard to overlook. The building's cleanliness and lack of odor, the clearly visible care ethic, and the warmth of many staff members create a reassuring first impression. Family-like warmth shows up in multiple accounts of respectful nurse interactions, patient dignity, and responsive rehabilitation staff. The rehab team - especially physical therapy - receives frequent praise for technical skill, motivation, and the ability to move residents toward real gains. Visitors consistently note a welcoming admissions process, thoughtful tours, and staff who make themselves available to answer questions and coordinate care planning, reinforcing confidence that a loved one will be supported through recovery or ongoing therapy.
Yet the most compelling caveat is that experiences are not uniformly positive. A notable share of reviews describe critical failures in care: delayed or missed medications, inconsistent housekeeping, and communication gaps that leave families frustrated and worried. Some accounts describe staff who appear distracted or overextended, with others reporting perceived rudeness or a lack of empathy. A few reviews recount serious lapses, including neglectful moments during shifts and allegations of mistreatment. In short, the facility demonstrates real strengths in therapy quality and a hospitable environment, but it also carries credible warnings about reliability and consistency that cannot be dismissed.
The key to navigating Southern Hills is to balance the strong rehabilitation and environment against the risk signals raised by a subset of families. For families willing to invest time in due diligence, the pros can offset a number of cons: a clean, welcoming setting plus active, capable PT and nursing care can drive meaningful recovery and daily comfort. However, the concerns about med pass delays, communication gaps, and variable staff behavior mean this should not be a passive choice. Prospective residents should insist on detailed care planning, ask for current staffing patterns by shift, and request specific accountability measures from the DON and administration. A transparent grievance process and clear escalation path should be laid out before commitment.
Practical next steps are essential. Schedule a multi-visit tour, ideally at different times of day, to observe how staff interact with residents and how calls for assistance are handled. Ask to meet the director of nursing and the social worker to discuss care coordination, discharge planning, and family involvement. Confirm medication administration protocols, daily housekeeping schedules, and how meals align with dietary restrictions. Compare with nearby facilities to gauge whether other communities offer more consistent med management, faster response times, or a more uniformly respectful culture. For families that prize rehabilitation outcomes and a genuine "home away from home" vibe, Southern Hills remains a compelling option - yet one that calls for vigilant due diligence and a readiness to switch if performance gaps widen.
101 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Shreveport Regional (3 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southern Hills Healthcare and Rehabilitation in Shreveport, LA is an exceptional assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents.
The community features a beauty salon where residents can pamper themselves and stay stylish at all times. Each resident can enjoy their favorite TV shows or movies with the cable or satellite TV provided. Community-operated transportation ensures that residents have easy access to nearby areas and events. For those who want to stay connected, there is a computer center with internet access available.
Meals are served in a spacious dining room with restaurant-style dining, offering delicious options prepared by professional chefs. Special dietary restrictions are also taken into consideration for those with specific needs.
Residents can engage in various activities to keep themselves entertained and active. The fitness room allows them to maintain their physical well-being, while the gaming room offers opportunities for friendly competition and socialization. A small library is available for book lovers, and scheduled daily activities ensure that there is always something interesting happening.
The caregivers at Southern Hills are dedicated to providing 24-hour supervision and assistance with daily tasks such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medication on time. The mental wellness program helps enhance emotional well-being, while transportation arrangements make it convenient for non-medical trips or doctor's appointments.
Residents can relax outdoors in the garden or take advantage of the wellness center for additional health benefits. Wi-Fi/high-speed internet enables connectivity throughout the community.
Convenience is key at Southern Hills as they facilitate move-in coordination and housekeeping services. Private bathrooms provide privacy, and telephone access keeps residents connected with loved ones.
The surrounding neighborhood offers numerous amenities within close proximity including cafes, parks, pharmacies, physicians' offices, restaurants, theaters, hospitals and transportation options ensuring that everything you need is easily accessible.
Overall, Southern Hills Healthcare and Rehabilitation strives to create a warm and welcoming environment where residents can enjoy a comfortable and fulfilling lifestyle with excellent care and a wide range of amenities.
Southern Hills Healthcare And Rehabilitation is located at 9105 Baird Road, Shreveport, LA 71118 in Caddo Parish, Louisiana
Southern Hills Healthcare And Rehabilitation on seniors.fyi includes 5 photos including images showing landscaping, entrance, building, trees, interior, golf, outdoors, flag, and more.
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