Cedar Hill Inc

Pros

• Cedar Hills is described as clean and safe with very friendly staff.
• Maintenance is great and office personnel are highly regarded.
• The community is gated with 24-hour security.
• The apartments are very clean and well maintained, with ample storage and a senior-friendly bathroom.
• Emergency call buttons are installed in both bedrooms and baths.
• A bus is available to take residents to designated shops twice a week.
• The building has two elevators serving the four-story facility.
• The pet policy is favorable: small pets are allowed with a deposit and no monthly pet rent.
• Maegan is described as kind, hardworking, and very helpful.
• The facility is noted as quiet.

Cons

• Residents report a decline since Silver Tree Residential took over, with amenities removed and new procedures that benefit management more than residents.
• Emails from the Cedar Hills Residents' Association go unanswered, leaving residents feeling unheard.
• Residents feel they are treated as inconveniences rather than cared for.
• A resident was blocked on Cedar Hills' Facebook page after posting critical comments, suggesting retaliation against residents who speak up.
• Lobby seating has been removed, leaving seniors with nowhere to sit while waiting for transportation or visitors.
• Large packages are now delivered to doors, creating hardship for residents who lack reliable transportation to retrieve them.
• Cable costs have risen from about $24 to $70?$80 per month, placing a heavy burden on fixed incomes.
• Staff are described as disrespectful or having an "ugly attitude" toward seniors.
• Noise from a nearby train and frequent fire alarms disrupts sleep and peace.
• There is no cable, WiFi, or Internet provided unless residents pay for it themselves.

Review

Cedar Hills Senior Housing is described by longtime residents as a place that feels like home - a community that has held steady through the years for people who have learned to rely on its routines, its maintenance team, and its on-site staff. One resident captures a night-time truth that many share in spirit: after a decade of living here, this person says, "This is the first time I have seen this," yet, despite the late hour, they still feel a deep sense of love for the place. The sentiment is echoed in other voices that praise the consistent upkeep and the people who keep the property running. Maintenance staff and office personnel repeatedly appear in reviews as a bright spot, with residents expressing gratitude for reliable service, safety, and a generally clean, well-kept environment. Many older residents have made Cedar Hills their home with a sense of stability and community, underscored by expressions of thanks and faith in a future there.

At the same time, a thread of concern runs through many comments about how management decisions are made and communicated. A recurring topic is the move to a different cable provider: residents say they were never asked to vote on the switch, and when asked, many heard that the goal was to keep costs low. In practice, residents report that monthly charges rose from roughly $24 to around $70?$80. The question of why the change happened - and who benefited - frames a broader worry about resident input and transparency. There is a sense that the decision was imposed rather than collaboratively considered, which has left some residents feeling financially strained and less involved in the governance of their own living environment.

Another concern centers on the Cedar Hills Residents' Association, which meets regularly to discuss community matters and then communicates these concerns to both on-site staff and the off-site management team. Unfortunately, at least as of August 2024, these emails reportedly went unanswered. Residents emphasize that timely and transparent communication is a fundamental expectation of effective property management, and they urge both levels of management to acknowledge their input and respond promptly. This communication gap adds to a perception that residents' voices are sometimes heard but not acted upon, or even acknowledged in a timely way, which can undermine trust in the management structure.

The shift in management to Silver Tree Residential adds another layer of tension for some families and residents. Several voices describe a decline they feel has accompanied the change: amenities have been removed, new procedures appear non-beneficial to residents, and the overall experience is perceived as less resident-centered. There is a sense among many that the community is gradually being treated more as a set of inconveniences than as people who deserve care and respect. In particular, there are mentions of social friction online - one resident notes that after commenting truthfully on a Cedar Hills Facebook post, they were blocked from the page, which they view as a signal that genuine dialogue may be difficult in some channels. Those who speak up insist that residents deserve advocacy and action, not retaliation, and they express a commitment to voicing concerns in hopes of constructive policy changes.

A cluster of specific changes also draws strong reactions. The removal of lobby seating, for instance, is seen as particularly troubling for residents who must wait for transportation, taxis, Uber rides, or visits from relatives. With mobility challenges for many seniors, a place to rest in the lobby is not a luxury but a practical necessity. Relatedly, the package delivery policy has created new hardships: large items no longer fit into mailboxes and are instead directed to door delivery, yet the local post office does not deliver to individual units. Residents who lack reliable transportation must navigate trips to the post office, and the complex offers only limited transportation to the post office once a week. For residents who rely on essential deliveries, these policies feel like a barrier to daily living.

Another major topic is the cable transition itself. Where the previous arrangement involved a flat monthly charge for cable access, the new model requires residents to open independent Xfinity accounts at substantially higher costs. This shift is described in the community as a significant financial burden for seniors on fixed incomes and raises questions about how the change benefits residents in practical terms. Taken together, these policy changes - lobby seating, package delivery, and cable service - contribute to a broader narrative of residents feeling increasingly inconvenienced or even de-prioritized in decision-making about their homes.

Within the tapestry of feedback, there are also many positive threads about specific staff members. Several residents commend individuals by name for their kindness, efficiency, and willingness to help. Maegan, Megan (sometimes spelled "Maegan" or "Megan" in the texts), Sierra, and Samantha in particular are repeatedly named for their professional conduct, responsiveness, and the general cleanliness and safety of the property. Comments about the building - emergency call buttons in bedrooms and bathrooms, a well-maintained laundry room, gated grounds with 24-hour security, and a bus service to designated shops - point to a strong, resident-friendly infrastructure that supports independent living for seniors. The compliments extend to the general upkeep and reassurance of a clean, protective environment, with residents noting the presence of two elevators on a four-story building and the absence of monthly pet rent, among other practical amenities.

Yet even as there are many positive experiences with specific staff members, some residents recount interactions that left them unsettled. A recurring critique centers on interpersonal dynamics within the office, where one resident describes an employee by name as having an "ugly attitude" toward seniors and as someone who does not treat residents with respect. Another set of concerns centers on policy and enforcement, including the perception that management occasionally intrudes on personal space through frequent inspections and remodeling visits. There are also worries about the social environment, such as a policy that would push long-standing residents outdoors for smoke breaks, which some feel is unsafe for older individuals. In some accounts, residents describe feeling harassed or singled out when their income adjustments come through, reinforcing fears of retaliation rather than advocacy.

Noise and safety emerge as additional, tangible stressors. Several residents describe a persistent train nearby whose horn interrupts rest and tranquility, along with hallway noise and doors slamming at all hours. Fire alarms are reported to go off frequently, delivering piercing sounds that many residents say disturb sleep and well-being. The combination of ongoing inspections, remodeling activity, and a lack of amenities like wired internet or cable for some residents adds to a sense that the living environment is in a state of ongoing adjustment. While HUD is mentioned in relation to oversight, the prevailing tone suggests a community that values its strengths - security, cleanliness, and staff dedication - while calling for greater attention to resident welfare, clear communication, and policies aligned with the daily realities and financial constraints of seniors.

Taken together, Cedar Hills remains a valued community for many residents - a place they are grateful to call home and where, for the most part, maintenance and certain staff members deliver dependable support. Yet the collection of reviews also paints a nuanced picture: ongoing concerns about governance, cost of services, and the responsiveness of management. The residents highlight a desire for more transparent, timely communication, genuine opportunities to participate in decisions about their living conditions, and a reevaluation of policies that appear to place practical burdens on seniors who deserve care, respect, and a true sense of community. If Cedar Hills is to continue living up to its reputation as a welcoming senior community, it seems the path forward will depend on listening more closely to residents, addressing their concrete needs, and ensuring that the policies shaping daily life are guided by their well-being and dignity.

This area of Shreveport, Louisiana, offers a wide range of healthcare options including physicians, hospitals, pharmacies, and specialized clinics within a short distance. The presence of reputable establishments such as La Viral Diseases Clinic and Choice Pediatrics demonstrates a commitment to quality medical care. In addition, there are various dining options nearby ranging from fast food chains like Wendy's to upscale eateries like Superior Bar & Grill for residents to enjoy. The proximity to recreational facilities such as Cinemark Tinseltown and XD theater and Cargill Park provides opportunities for leisure activities. Places of worship like First Baptist Church of Shreveport and St Joseph Catholic Church cater to spiritual needs of seniors in the community. Overall, this neighborhood offers convenient access to essential services making it an attractive option for senior living.

Physicians

• La Viral Diseases Clinic (0.5 miles)
• Choice Pediatrics (1.7 miles)
• Cardinal Care (1.9 miles)
• Dermatology & Skin Surgery (2.1 miles)
• Red River Surgery Center (2.1 miles)
• Dialysis Center of Shreveport (2.1 miles)
• The Joint (2.2 miles)

Restaurants

• Wendy's (1 miles)
• Superior Bar & Grill (1.1 miles)
• Daq's Wings & Grill (1.2 miles)
• Another Broken Egg Cafe (1.3 miles)
• Oyster Bar (1.3 miles)
• Giuseppe's Pastacaffe (1.3 miles)
• Jason's Deli (1.4 miles)

Pharmacies

• Brookshire's (1.4 miles)
• Super 1 Foods (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Healthcare Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Brookshire's (2.6 miles)
• Causey's Pharmacy (2.8 miles)

Hospitals

• Christus Schumpert Wound Care (1.9 miles)
• Highland Clinic (2.5 miles)
• Willis-Knighton Pierremont (2.7 miles)
• LSU Women's & Children's Clinic (3 miles)
• Louisiana State University Hospital (3 miles)
• Willis Knighton Medical Center (3.2 miles)
• Wk Cancer Center Proton (3.2 miles)

Cafes

• Fairfield Market & Cafe (2 miles)
• Starbucks (2.4 miles)
• Lowder Baking Co. (2.6 miles)
• Starbucks (2.8 miles)
• CC’s Coffee (3.4 miles)

Places of Worship

• First Baptist Church of Shreveport (2.4 miles)
• St Joseph Catholic Church (3.2 miles)

Theaters

• Cinemark Tinseltown and XD (2.8 miles)

Parks

• Cargill Park (2.8 miles)