Heritage Manor South in Shreveport, LA
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9712 Mansfield Road, Shreveport, LA 71118
For more information about senior living options: (844) 490-3973
The facility is very clean, courteous, and honorable. The staff from the front office to the aides are family-oriented and professional. All residents are treated with respect. The facility upholds veterans with the highest respect and courtesy. The staff are kind, compassionate, and attentive, making visitors feel welcome. The dining areas are open, well maintained, and accessible for wheelchair users. The nursing staff is excellent and consistently responsive. The building is beautiful and the environment is lively with residents and activities. The atmosphere is warm, safe, and like a family, with staff that genuinely care. The meals are delivered hot and well-prepared, and staff respond promptly to needs.
They say the facility lies about providing comfort in a loved one's last days. They report pain medication wasn't provided promptly for a dying patient. They describe the staff as horrible and uncaring. They note food trays left in rooms and residents not being fed. They state the rooms smell strongly of urine or feces. They mention a staff member being rude, unprofessional, and disrespectful. They claim care quality deteriorated and residents were repeatedly hospitalized after leaving hospital. They report a lack of empathy from staff after a loved one died. They say the facility is horrific and not suitable for a loved one's final days. They describe minimal activities and staff who are rude. They claim belongings were mishandled or clothing lost during discharge. They note the outside is better than the inside, with mistreatment and overmedication.Heritage Manor South in Shreveport is best suited for families seeking a smaller, home-like environment where cleanliness, courteous staff, and a warm, family-oriented culture are the primary draw. The community tends to appeal to residents who can function with assisted living support and who value daily interactions with attentive caregivers, strong leadership, and a social atmosphere that feels like a close-knit community. It also suits memory-care recently, rehabilitation-focused stays, or hospice-adjacent needs where privacy, predictable routines, and a respectful environment are priorities. For families prioritizing a highly medicalized setting or rapid, around-the-clock interventions, this may not be the optimal fit.
Those who may want to consider alternatives include families with loved ones requiring high-acuity medical oversight, frequent urgent nursing, or aggressive pain management. Several reviews raise concerns about inconsistent responsiveness, delays in comfort measures, and episodes of neglect in extreme cases. If a facility's ability to promptly address symptoms, dehydration, or sudden changes in condition is non-negotiable, a larger or hospital-affiliated option with dedicated on-site physicians and 24/7 medical staffing may be more appropriate. Also worth evaluating are families who want consistently uniform dining quality and fewer administrative or communication gaps.
The strongest positives at Heritage Manor South center on facility upkeep and a genuine, respectful care ethic. The building and rooms frequently earn praise for cleanliness, open layout, and an atmosphere that feels calm and orderly. Families repeatedly highlight friendly, professional staff who treat residents with kindness and respect, and leadership that appears to support a cohesive team. The smaller scale is repeatedly cited as a facilitator of more individualized attention, and residents and visitors note attentive care in common areas, with many reports of residents being engaged, involved, and well cared-for. The facility's dedication to honoring veterans, along with clean dining spaces and accessible activities, reinforces a sense of dignity and belonging.
However, the negative threads cannot be ignored. A subset of reviews recount serious lapses in medical attentiveness: delays in pain relief for a dying loved one, dehydration that escalated into hospital transfers, and instances of staff behavior that felt callous or unprofessional. Accounts of odors, inconsistent meal quality, and insufficient responsiveness during urgent needs also recur, along with concerns about transfer and discharge practices and the handling of a resident's belongings after a loss. While these voices are not universal, they signal real risk factors for families weighing whether to rely on this community for ongoing medical support and crisis responsiveness. The contrast between routinely glowing staff impressions and these sharper warnings makes the decision more nuanced.
The key pros at Heritage Manor South can offset some of the cons for families who prioritize atmosphere, privacy, and day-to-day comfort, especially for residents who are relatively stable, enjoy social activities, and value a home-like setting. The combination of cleanliness, a respectful staff, and a sense of "family" can translate into meaningful quality-of-life gains, particularly for memory-care residents who benefit from predictable routines and approachable caregivers. The facility's modest size also tends to improve visibility and accountability, and the open dining areas plus caregiver accessibility support a dignified, resident-centered experience. For hospice-adjacent residents, the privacy and hospitality elements can be especially beneficial when medical crises are not the central daily concern.
To make a sound decision, approach Heritage Manor South with a concrete check-list. Schedule comprehensive tours and request to meet the administrator and direct caregivers. Call several current or recent families to understand consistency of care across shifts, and ask for recent care plans, medication protocols, and specific response times to room calls. Taste-test the dining experience and examine recovery and activity calendars to ensure the social pace matches the resident's preferences. If the intent is to pursue care that hinges on strong medical oversight, compare with larger, hospital-affiliated communities or those with dedicated in-house physicians. In the end, Heritage Manor South can be a strong fit for certain families, but only when medical needs align with the facility's demonstrated strengths and the risk signals are appropriately managed.
145 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Shreveport Regional (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor South in Shreveport, LA is an assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community is furnished and features private bathrooms, ensuring comfort and privacy. Residents can enjoy restaurant-style dining in the on-site dining room or socialize with fellow residents in the small library or gaming room.
The community also provides various services to meet the needs of its residents. Housekeeping services are available to keep living spaces clean and tidy, while move-in coordination makes transitioning into the community seamless. Transportation arrangement, both within the community and to non-medical appointments, ensures that residents have easy access to nearby amenities, physicians, restaurants, parks, pharmacies, places of worship, and hospitals. Wi-Fi/high-speed internet is also provided for connectivity.
Heritage Manor South prioritizes the well-being of its residents by offering a range of care services. A 24-hour call system and supervision offer peace of mind for residents and their loved ones. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications promptly and as prescribed. Special dietary restrictions are accommodated through diabetes diets and meal preparation services.
The community promotes mental wellness through a dedicated program while also providing opportunities for physical fitness with a fitness room and scheduled activities such as fitness programs and planned day trips. Resident-run activities allow for meaningful engagement within the community.
Heritage Manor South strives to create a nurturing environment where residents can thrive with support from compassionate staff members who understand their unique needs.
This part of Shreveport, Louisiana, offers a variety of amenities and services that may be appealing for senior living. With a selection of popular restaurants including McDonald's, Arby's, and Posados Cafe nearby, residents can enjoy convenient dining options. Additionally, there are several pharmacies such as Brookshire's and Walgreens within close proximity for easy access to medications and healthcare supplies. For medical needs, there are reputable physicians like WK Eye Institute South and Valiulis Sleep Clinic nearby, as well as hospitals like Willis Knighton Medical Center within a short distance. Seniors can also relax at cafes like Starbucks or Fairfield Market & Cafe or enjoy outdoor activities at Cargill Park. Overall, this area provides convenient access to essential services and recreational opportunities for seniors looking for a comfortable living environment in Shreveport.
Heritage Manor South is located at 9712 Mansfield Road, Shreveport, LA 71118 in Caddo Parish, Louisiana
Heritage Manor South on seniors.fyi includes 11 photos including images showing landscaping, outdoor, interior, lighting, trees, bedroom, spacious, bright lighting, and more.
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Interior
Building
Bedroom
Trees
Dining
Landscaping
Lighting
Outdoor
Patio
