Heritage Manor West in Shreveport, LA
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Information last verified:
7060 Cottonwood Boulevard, Shreveport, LA 71129
For more information about senior living options: (844) 490-3973
The staff are friendly, professional, and very helpful. The facility is beautiful, clean, and well maintained. Residents receive compassionate care and are treated like family. The rooms are spacious, private, and comfortable. The atmosphere is welcoming and feels like a home away from home. The meals for patients are phenomenal and well prepared. The check-in process is quick, simple, and efficient.
One reviewer would not recommend Heritage Manor West to anyone, describing CNAs as rude and the supervisor as too busy kissing up to them to address performance. A reviewer called the facility negligent and abusive toward patients they believed could not defend themselves. A reviewer claimed too many patients were dying of COVID-19 and that staff infected residents, including a mother. A reviewer reported long delays in care, noting it often took an hour or more for help to arrive. One reviewer warned others not to send their family to this facility. Another reviewer stated the facility needed to be investigated.Heritage Manor West in Shreveport is best suited for families seeking a skilled nursing and rehabilitation environment that feels like a caring, home-like community. It serves seniors who need restorative therapy and ongoing daily support, with an emphasis on warmth, attentiveness, and clean, well-kept surroundings. For residents coming out of hospital stays or needing long-term care with regular, steady staffing, this facility often delivers the sense of security and personal attention that families are seeking. The combination of private rooms, accessible therapy, and a welcoming atmosphere makes it a solid fit for those who prioritize human-centered care and a tidy, aesthetically pleasing setting.
Those who should consider alternatives are families with heightened sensitivity to staffing consistency or who require highly aggressive medical management around the clock. A few reviews highlight concerns about shift-to-shift communication gaps and occasional delays in assistance, which can be unsettling for loved ones who want instant, predictable responses. Some critics also flag experiences with specific staff or weekend coverage as less reliable. For residents with complex or rapidly changing medical needs that demand unwavering, hands-on supervision, it may be prudent to compare other nearby options that demonstrate more consistent bedside responsiveness or a different organizational approach to care. If peace of mind hinges on flawless day-to-day reliability, explore other communities as part of the decision process.
The strongest argument in favor of Heritage Manor West is the exceptionally people-first culture demonstrated by the frontline team. Across numerous reviews, aides, CNAs, and nurses are praised for kindness, patience, and genuine engagement with residents and families. The facility’s cleanliness and maintenance are repeatedly commended: the environment feels fresh, odor-free, and well cared-for, with large, private rooms and a home-like aroma that reduces the clinical feel familiar to some. Therapy and rehabilitation receive particularly strong marks; physical therapy staff are described as capable, encouraging, and results-oriented, helping residents regain independence and confidence. In short, the combination of a warm care ethos and a robust rehab program creates a powerful offset to the occasional operational hiccups that can occur in any large skilled facility.
Equally compelling are the tangible amenities and the atmosphere that supports daily life. The property reads as newly remodeled in many respects, with tasteful decor, quiet common areas, and thoughtfully designed corridors that feel safe and navigable for visitors. Private rooms, sometimes with refrigerators, provide a sense of personal space that families value for longer stays. The dining and social environment is described as welcoming, with staff who greet visitors and residents warmly, and activities that foster connection rather than isolation. The admissions process is portrayed as straightforward and efficient, with front-desk staff and the kiosk offering a user-friendly entry experience. Taken together, these features translate into less stress for families during the transition and more predictability for residents who crave a familiar, home-like routine.
However, the negative threads cannot be ignored, and they do warrant serious consideration. A subset of reviews reports experiences that feel neglected or inadequately responsive, particularly during busy times or on weekends. Instances where caregivers were described as rude or where critical tasks took excessive time to complete raise red flags for families evaluating the facility as a long-term home. There are also concerns about hand-off communication, where the next shift appears uncertain about a resident’s current status. For families this means asking pointed questions during tours and requesting concrete protocols for shift-change updates, incident follow-up, and escalation procedures. The best approach is to verify, in writing, the expected response times and the steps taken when a care need is urgent, and to speak with multiple staff members across shifts to gauge consistency.
From a decision-making standpoint, Heritage Manor West is not a one-size-fits-all choice, but it stands out for families who value a caregiver mindset wrapped in a clean, attractive setting and a strong rehab orientation. If the priority is a place where staff genuinely treat residents with warmth, where therapy staff actively drive recovery, and where the daily living environment feels like a well-kept home, this community is worth prioritizing. To strengthen confidence, prospective families should request a tour that includes different shifts, meet the therapy team, review a few care plan updates, and observe the admission workflow in action. Ask for a trial period or a clearly defined transition plan to ensure pendant monitoring, response times, and family communication meet expectations.
In the end, Heritage Manor West can be an excellent fit for seniors who want compassionate care, accessible rehabilitation, and a pleasant, home-like setting, and for families who are comfortable with occasional variability in day-to-day staffing. It is less well-suited for those who require unwavering, 24/7 immediacy in response or whose valuation of care hinges on perfectly consistent shift-to-shift execution. For most families, the prudent strategy is to weigh the bright, well-regarded aspects, the warmth of staff, the cleanliness and beauty of the space, the strong rehab program, against the handful of documented concerns by drilling into specifics during tours. If the positives align with the resident’s needs and the family’s expectations about communication and reliability are clarified, Heritage Manor West becomes a compelling, practical choice.
140 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Shreveport Regional (2 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Manor West in Shreveport, LA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and enriching environment for seniors to enjoy their retirement years.
Some of the amenities offered at Heritage Manor West include a beauty salon for residents to pamper themselves, cable or satellite TV for entertainment, and a computer center for staying connected with loved ones. Community operated transportation is available for residents who need assistance getting around, as well as transportation arrangements for non-medical purposes and doctors' appointments.
Residents can enjoy delicious meals in the dining room with restaurant-style dining, accommodating special dietary restrictions. The community also has a fitness room and wellness center to promote physical wellbeing. For relaxation and leisure activities, there is a gaming room, small library, and outdoor space where residents can enjoy gardening or socializing.
Care services provided at Heritage Manor West include 24-hour call system and supervision for safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is available. Medication management ensures that residents receive their medications on time. Special diabetes diet is offered for those who require it, along with meal preparation and service.
To promote mental wellness, the community offers a mental wellness program. Residents can also participate in various activities organized by the staff or resident-run activities. Planned day trips provide opportunities to explore the surrounding area. Concierge services are available to assist residents with any requests or arrangements.
Heritage Manor West is conveniently located near parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals. This allows easy access to essential amenities outside the community.
Overall, Heritage Manor West provides an inviting and supportive environment where seniors can enjoy their retirement while receiving personalized care services tailored to their needs.
Heritage Manor West is located at 7060 Cottonwood Boulevard, Shreveport, LA 71129 in Caddo Parish, Louisiana
Heritage Manor West on seniors.fyi includes 14 photos including images showing interior, decor, living room, artwork, landscaping, lighting, television, exercise equipment, and more.
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Interior
Decor
Living Room
Building
Windows
Landscaping
Lighting
Artwork
Fireplace
Outdoor
Exercise Equipment
Office Space
