Heritage Manor West

Pros

• The dining room at Heritage Manor is pleasant and inviting, providing a nice atmosphere for residents.
• The facility is clean, new, and well-maintained, contributing to a positive living environment.
• Overall, the accommodations at Heritage Manor are described as very nice, enhancing the quality of life for residents.

Cons

• The care provided to the father was inconsistent and ultimately led to a near-death experience.
• Despite reassurances from administration, critical issues remained unresolved, resulting in an urgent medical crisis.
• Heritage Manor's letter indicating they could no longer meet his medical needs reflects poor management and communication.
• There appears to be a disparity between the pleasant atmosphere of Heritage Manor and the quality of actual care received.
• The situation suggests a lack of accountability and attention to residents' medical requirements at Heritage Manor.

Review

Navigating the complexities of elder care can be a daunting experience, particularly when it comes to ensuring that a loved one receives the appropriate level of attention and medical support. A recent series of events at Heritage Manor highlights both the highs and lows of care facilities, showcasing how critical consistency and communication are in providing adequate nursing home services.

After over six months of fluctuating care for an elderly father, family members engaged in two meetings with the administration of Heritage Manor aimed at addressing persistent issues concerning his well-being. These discussions were meant to pave the way for solutions that would enhance the quality of care he received. The family felt optimistic upon receiving assurances from the staff that changes would be implemented to address their concerns. Unfortunately, this hope was short-lived as shortly afterward, the situation took a dire turn—he was rushed to the emergency room in grave condition.

It is here where one must reflect on the gravity of consistent patient care within nursing homes. Despite assurances from staff following their meetings, it became painfully clear that these promises did not translate into tangible improvements in care or oversight. Within just days after being assured that all necessary measures would be put in place, he faced a medical crisis requiring urgent hospitalization. Such an incident raises significant concerns about how well Heritage Manor is equipped to provide ongoing medical needs for its residents, particularly those who may already be vulnerable due to age or existing health complications.

In stark contrast to these troubling aspects regarding medical care, there were several positive elements noted about Heritage Manor itself. The environment and amenities offered at this facility have been positively reviewed by others, including family members currently residing there. The dining room is described as pleasant, contributing to an overall sense of community among residents during meal times. Additionally, many have commented on the quality of food served; while it may not always reach gourmet standards, it is considered satisfactory and acceptable for general tastes.

Moreover, residents and families alike have noted that Heritage Manor prides itself on maintaining a clean atmosphere characterized by new facilities and a welcoming design—a crucial factor for potential residents seeking assurance in their choice of living arrangements. Environment plays a significant role in enhancing the quality of life for elderly individuals since many spend extended periods within these buildings; thus cleanliness becomes paramount alongside aesthetic appeal.

Ultimately, balancing personal experiences within long-term care settings reveals layers of complexity: one side showcases an attractive living environment with decent amenities such as dining options and general upkeep; however, beneath this veneer lies a pressing issue—adequate medical support appears compromised when push comes to shove. This duality serves as both a warning and guidance for families considering such facilities: while factors like cleanliness and culinary offerings matter greatly in creating comfort and satisfaction among residents, they cannot overshadow essential service delivery—the very lifeblood needed for seniors struggling with health challenges.

As families confront choices regarding eldercare—as exemplified by this family's heart-wrenching experience—they must also weigh various aspects like administrative engagement alongside clinical outcomes comprehensively. It remains vital not just to look at aesthetics but also delve deeply into how each facility manages patient healthcare protocols effectively over time—with special consideration given to responsiveness following any expressed concerns since all too often lives hang delicately balanced based on these decisions made daily by caregivers behind closed doors.

Pharmacies

• Walgreens (0.5 miles)
• Brookshire's (2.9 miles)
• Brookshire's (3.8 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)
• Super 1 Foods (4.6 miles)
• Brookshire's (6.1 miles)

Physicians

• Healing Grace MD (0.6 miles)
• Mooretown Family Clinic (3.2 miles)
• WK Eye Institute South (4.1 miles)
• Danzell Family Medical Clinic (5.5 miles)
• Arklatex Cardiology (5.5 miles)
• Norwood Surgical Specialists (5.6 miles)
• Vandermolen, David Ark Lat Ex Fertility and Reproductive Medicine (5.6 miles)

Restaurants

• Wendy's (0.9 miles)
• Cracker Barrel (1.1 miles)
• McDonald's (3.4 miles)
• Arby's (3.8 miles)
• Denny's (3.9 miles)
• Posados Cafe (4 miles)
• Imperial Wok Chinese Restaurant (4.1 miles)

Transportation

• Shreveport Regional Airport (SHV) (1.9 miles)

Places of Worship

• Word of God Ministries (2.6 miles)
• First Baptist Church of Shreveport (7.1 miles)

Parks

• Cargill Park (3 miles)

Hospitals

• Willis Knighton Medical Center (4.2 miles)
• Wk Cancer Center Proton (5.4 miles)
• Willis Knighton Extended Care Center (5.5 miles)
• Wk Refractive Surgery Center (5.5 miles)
• LSU Women's & Children's Clinic (6.3 miles)
• Louisiana State University Hospital (6.3 miles)
• Promise Hospital of Louisiana (7.5 miles)

Cafes

• Starbucks (6.2 miles)
• Lowder Baking Co. (7.3 miles)
• Fairfield Market & Cafe (7.6 miles)
• CC’s Coffee (8.1 miles)
• Starbucks (8.1 miles)

Theaters

• Strand Theatre (7.9 miles)