2614 Jefferson Highway, 3Rd Floor, Jefferson, LA 70121
For more information about senior living options: (844) 490-3973
The staff were professional, kind, compassionate, and dedicated. The entire team - from nurses and therapists to dietary and administrative staff - played a crucial role in making the stay top notch. The care provided contributed significantly to her recovery. The cleanliness, safety measures, and overall organization were commendable. The meals were consistently fresh and delicious. The staff went above and beyond, treating patients with care and making them feel safe and comfortable.
The reviewer states that most of the staff suck and that it is the worst care, with patients' buzzers ignored and staff not checking on them. Many staff are described as grouchy, disrespectful, and racist. The case manager is described as not knowing her job and very unhelpful. The reviewer claims the facility should be investigated for mismanagement and for paying staff who do nothing. The night shift is lazy and neglectful, turning off lights and not returning until morning. The hospital front desk service is the worst, with no help and very rude staff. A family member was neglected and abused while in the facility. Discrimination and malpractice by providers were reported.Across a range of patient and family experiences, the care at Ochsner facilities emerges as a story of highs and lows, with several voices praising caring, attentive staff and others recounting lapses in attention, communication, and respect. Several reviews center on the gratitude felt for the professionals who showed kindness, expertise, and dedication during difficult health journeys. In particular, one patient lauds the entire team for professionalism, compassion, and a sense of dedication that made the stay feel like a true healing journey. They describe a workplace where everyone - from nurses and therapists to security, aides, dietary staff, and administrators - played a crucial role in a recovery-focused environment. Within that chorus of praise, certain individuals are singled out by name for their standout care, including Briah, Demetria, Paige, Gabby, Ingrid, and Mrs. Nelly, as well as a housekeeping crew described as very nice. The sentiment is clear: the way you treat others influences the care you receive.
A separate but equally detailed testimonial centers on a mother's three-week stay, where a long list of staff is thanked for turning a challenging hospitalization into a positive experience. The writer highlights nurses, therapists, case managers, wound care specialists, dietary staff, and administrative personnel who contributed to a top-notch stay. Names such as Kathy, Shimeko, Lily, Donald, Alan, George, Mary, Brittany, Zel Margaret, Michelle, Vicky, Jill, Collin, Haley, CJ, Jodi, Chris (Wound Care), and Carolyn are called out for their attention to detail and their compassionate approach. The review notes the facility's cleanliness, safety protocols, organization, and consistently fresh, well-prepared meals as elements that supported recovery and comfort. The overall message is one of gratitude for a comprehensive team effort that made a meaningful impact on the patient's healing process.
Other accounts echo the sentiment of strong staff performance and patient-centered care. One reviewer identifies as an Ochsner employee and shares a personal experience of their husband's extended care stay, praising the staff for going above and beyond - especially during a holiday admission - and acknowledging accommodations for a vegetarian diet. The patient specifically commends Nurse Reneis and Dr. Lisa for their top-notch care and attentiveness, while recognizing that the broader staff contributed to a sense of safety, pain relief, and comfort. Taken together, these reflections present Ochsner Extended Care as a place where dedicated professionals can make a real difference, particularly when district resources are stretched and the need for thoughtful care is heightened.
Yet the same broad collection of experiences cannot ignore the darker, more troubling narratives. Several reviews recount neglectful or dismissive behaviors that left family members feeling unseen and unheard. One account describes a mother-in-law's stay as the opposite of the ideal; the buzzer went unanswered, staff appeared at the desk rather than at the patient's bedside, and the patient had to search down the hall for someone to assist. The reviewer goes further, alleging a small subset of staff who were kind and helpful contrasted with a larger group perceived as grouchy, disrespectful, and even racist. The case manager's competence is questioned, and the overall system is described as needing investigation due to insurance-related frustrations and delays in providing care.
There are more granular grievances as well. Some reviews place emphasis on night-shift care, describing prolonged neglect or insufficient attention at night, even as daytime staff are praised. One account complains that turning patients during the night did not occur as required, raising concerns about safety and comfort for a loved one. Other comments critique the hospital's front desk and administrative interactions as rude or unhelpful, suggesting that the overall patient experience can hinge on the quality of the first impression and ongoing communication with nonclinical staff.
The most severe cautions come from families who felt their loved ones were neglected or abused, with some describing significant harm to mental health after discharge. A family member who stayed three weeks at the facility - then moving to another hospital - expressed profound concern that their loved one experienced anxiety and flashbacks as a result of the care environment. They stress that, while some staff were clearly caring, a troubling minority failed to meet basic standards of safety and respect. The message here is not simply disagreement about care quality but a warning to others: the overall experience can be deeply affected by how staff communicate, acknowledge concerns, and protect patients' well-being.
In the middle ground, several reviews acknowledge the variability between day and night experiences. Daytime teams are frequently described as capable, compassionate, and efficient, while nighttime care is referenced as inconsistent or lacking in responsiveness. These observations point to systemic challenges that can influence patient confidence and family trust: staffing levels, role clarity, and the consistent application of turning schedules, pain management, and everyday comfort measures. Even within this mixed picture, some reviewers emphasize that there are many dedicated, capable professionals who clearly care about patients and families, and who leave patients feeling grateful for what was achieved during difficult health episodes.
Taken together, the collection of experiences paints a nuanced portrait of the care landscape at Ochsner facilities. On one hand, grateful patients and families celebrate specific staff members and teams who delivered exceptional, compassionate care, with clear evidence of strong outcomes, attentive listening, and practical support that extended beyond basic medical treatment. On the other hand, a subset of reviews documents serious concerns about responsiveness, respect, and safety, including allegations of neglect, discrimination, and poor communication. The overarching takeaway is that patients and families experience a spectrum of care experiences, with the quality of interaction, the availability of attentive staff, and the consistency of day-to-day care shaping the overall impression as much as the clinical outcomes themselves. For prospective patients and their loved ones, these narratives underscore the importance of clear communication, proactive advocacy, and a vigilant eye for both compassion and accountability in the care environment.
30 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
New Orleans International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Ochsner Medical Center Skilled Nursing Facility in Jefferson, LA is a well-equipped assisted living community that prioritizes the comfort and care of its residents. The facility offers a variety of amenities to enhance the residents' quality of life, including cable or satellite TV for entertainment, fully furnished accommodations for convenience, and a small library for leisure reading. Residents can also enjoy the outdoor space and garden areas on the premises.
Housekeeping services are provided regularly to ensure cleanliness and maintenance. A kitchenette is available for those who prefer to prepare their own meals, but restaurant-style dining is also offered for those who desire a more convenient option. Special dietary restrictions are accommodated by the dining staff.
To support the residents' health and well-being, there are comprehensive care services available at all times. Trained staff members provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents take their prescribed medications correctly.
The facility values mental wellness and offers a dedicated program to promote emotional well-being among its residents. This includes engaging activities tailored to individual interests and capabilities. There are scheduled daily activities organized by both staff members and resident-run initiatives.
In terms of location, the Ochsner Medical Center Skilled Nursing Facility benefits from its proximity to various amenities within the surrounding area. There are numerous cafes, parks, pharmacies, restaurants, theaters, physicians' offices, and hospitals just a short distance away. This allows residents easy access to local conveniences and services.
Overall, this assisted living community provides a comfortable environment with comprehensive care services to ensure that residents receive all necessary support while maintaining their independence and enjoying various amenities.
Ochsner Medical Center Skilled Nursing Facility is located at 2614 Jefferson Highway, 3Rd Floor, Jefferson, LA 70121 in Orleans Parish, Louisiana
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