Overall Review of Metairie Manor
common
18 reviews mention this
Staff kindness and responsiveness stand out
Residents frequently describe the staff as kind, helpful, and attentive to needs.
Many residents and family members praise management and staff for caring, supportive attitudes, and being helpful when something needs fixing. Several reviews also mention quick follow-through, including maintenance and cleaning support, and friendly staff interactions. A few reviews contrast that experience, including complaints about office staff being cold or unhelpful and concerns about phone calls not being answered.
common
9 reviews mention this
Cleanliness is a common point
Residents and visitors often call the community clean and well kept.
Multiple reviews describe the facility as clean, maintained, and kept up nicely, and some specifically note that staff fix issues promptly. Some readers also mention cleanliness as part of why they chose or continue to stay at the community. At the same time, at least one review raises serious cleanliness concerns, including bed bug treatment happening more than once.
common
6 reviews mention this
Activities and social time matter
Reviews frequently mention activities that help residents stay engaged.
Several residents describe having activities and fun, and a few mention programs or events like bingo. One review also discusses participating in a breast cancer awareness speaker event and enjoying time with residents afterward. Other reviews feel there are fewer events than expected, describing the facility as outdated and not offering enough varied social activities.
caveat
2 reviews mention this
Phone and office service can disappoint
Some people report trouble getting help by phone or through the office.
One reviewer says no one answers the phone and calls go straight to voice mail. Another describes aggressive, unhelpful office assistance during an application process and dissatisfaction with basic support provided during that interaction.
caveat
4 reviews mention this
Condition, security, and safety concerns
A recurring concern is the facility’s condition and readiness.
Some reviews describe the building as outdated or run down, with slow elevators and limited parking, and they also mention smells in hallways. One reviewer asks why there are no generators and ties that to where residents would go during emergencies. Another review reports bed bug issues and ongoing apartment treatment, while still mentioning they appreciate rides for appointments and groceries.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.