Delta Home Health

Pros

• The nurses are great.
• They are highly recommended.
• The care team includes great nurses.

Cons

• The nurses repeatedly failed to draw blood after multiple attempts.
• The nurses did not seem to know what they were doing.
• Test results were not sent to the doctor in a timely manner.
• The catheter was inserted incorrectly on two occasions, leading to an ER visit.
• The patient developed a urinary tract infection as a result.
• The patient was discharged without correcting the catheter issue.
• The reviewer warns others not to use Elara due to poor quality and potential serious medical issues.

Review

A deeply troubling experience with Elara Home Health Care in Metairie, Louisiana has left a family member distraught and warning others away from using their services. The patient at the center of the story is an 86-year-old, bedridden mother whose daily care and medical needs are supported by in-home health professionals arranged through Elara. What began as a routine home health arrangement devolved into a cascade of alarming medical mishaps and communication gaps that the reviewer believes put the patient at real risk and caused avoidable harm.

One of the most glaring concerns centers on the nurses responsible for blood draws. According to the reviewer, the staff assigned to draw blood repeatedly demonstrated a lack of proficiency, with several attempts failing to obtain a sample. Even when a second nurse was sent to try again, the outcome did not improve. The implication drawn is that the competence of the personnel involved in essential procedures was seriously in question, and the repeated failed attempts were more than just an inconvenience - they were a persistent safety concern for the patient.

Compounding the problem of ineffective phlebotomy was a broader pattern of slow communication and poor coordination with the patient's doctor. The reviewer notes that test results were not promptly transmitted to the physician, and they found themselves repeatedly having to call the agency to ensure that the doctor received the information. This delay in relaying critical medical data undermines timely decision-making and can have serious consequences for someone with complex health needs.

The situation deteriorated further with catheter-related care. The reviewer recounts two instances of catheter insertion that were performed incorrectly. These errors culminated in an emergency room visit after the patient was discharged by Elara without the catheter issue being properly addressed. The missteps surrounding catheter care are described as directly leading to additional complications, including a subsequent urinary infection, which the reviewer believes resulted from the initial mishandling.

Overall, the tone of the review is unequivocally negative and worrisome. The family member emphasizes that the care their loved one received was unsafe and inadequate, and they strongly urge others not to use Elara's services. The sentiment is uncompromising: a warning to prevent others from experiencing what they endured. The reviewer captures a sense of frustration and alarm at the perceived lack of competence, delayed communication, and preventable medical problems that arose under the provider's watch.

In reflecting on the experience, the reviewer makes clear that the rating is driven by a sense of urgent safety concerns rather than a minor dissatisfaction. They express that the only reason the company even has a star is because the platform does not permit zero-star ratings, underscoring the depth of their disappointment. The final message is a stark, cautionary admonition to other families: if you value your loved one's safety and well-being, you might want to look elsewhere for home health care services. The account leaves little room for ambiguity about the reviewer's stance and their insistence that this provider be avoided.

This part of Metairie, Louisiana, offers a convenient and diverse range of amenities for senior living. With several physicians' offices nearby, including East Jefferson Family Practice and Lakeside Children's Clinic, residents have easy access to medical care. There are also pharmacies such as CVS and Walgreens in close proximity for medication needs. Restaurants like Raising Cane's Chicken Fingers and Drago's Seafood Restaurant provide dining options, while cafes like Cafe Du Monde offer a relaxing spot to enjoy coffee. The area also boasts entertainment options with theaters like AMC Clearview Palace 12 nearby. For outdoor enthusiasts, New Orleans City Park is just a short drive away. In terms of transportation, the Louis Armstrong New Orleans International Airport is easily accessible for travel needs. This neighborhood provides a well-rounded environment for comfortable and convenient senior living.

Physicians

• East Jefferson Family Practice (0.4 miles)
• Advanced Plastic Surgery (0.4 miles)
• Lakeside Children's Clinic (0.6 miles)
• Diagnostic Imaging Services – Metairie Veterans (0.6 miles)
• Allied Adult & Child Clinic (0.6 miles)
• Eye Surgery Center Of Louisiana (0.7 miles)
• Koppel Dermatology (0.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.4 miles)
• Sonic Drive-In (0.4 miles)
• Drago's Seafood Restaurant (1 miles)
• Waffle House (1.8 miles)
• Sonic Drive-In (1.9 miles)
• Bakers Dozen Cafe (2.6 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (0.9 miles)
• Rouses Markets (1.2 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)

Theaters

• AMC Clearview Palace 12 (0.6 miles)
• AMC Elmwood Palace 2 (2.7 miles)

Hospitals

• Tulane - Lakeside Hospital (0.8 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (2.4 miles)
• The Gayle and Tom Benson Cancer Center (3.1 miles)
• SE Louisiana Veterans Hospital (5.8 miles)

Cafes

• Cafe Du Monde (1 miles)
• Starbucks (1.5 miles)
• Corner Cafe (1.8 miles)
• Grounded Coffee Cafe (3.2 miles)
• Cafe Du Monde City Park (4.8 miles)
• Café du Monde (5 miles)
• Starbucks (5.3 miles)

Parks

• New Orleans City Park (4.7 miles)
• Pig Newton Park (5.1 miles)

Transportation

• Ride Share Pick Up (4.9 miles)
• TSA Security Checkpoint (4.9 miles)
• Main Terminal (4.9 miles)
• The Club MSY (4.9 miles)
• TSA PreCheck (4.9 miles)
• Louis Armstrong New Orleans International Airport (MSY) (5.2 miles)
• Rental Car Parking Garage (5.3 miles)