Metairie Healthcare Ctr in Metairie, LA

Pros

• The staff is incredibly helpful, accommodating, and caring.
• The care provided is skilled and compassionate, leading to real progress.
• Ms. Adrianne, the CNA on the skilled hall, is amazing and treats residents like family.
• The quality of care is top tier and highly recommended.
• The staff keeps residents engaged with activities, helping them socialize and thrive.
• The facility is clean and well-maintained, with a fresh, inviting smell.

Cons

• The reviewer describes Metairie Healthcare as garbage on every level.
• The reviewer would not put their dog there.
• The staffing is terrible and incompetent.
• The staff are extremely rude and unprofessional.
• They prevent visitors and respond to questions with an attitude.
• The owner is unprofessional and does not take serious matters seriously.
• A caregiver was seen telling a patient to stop bothering them.
• Beds are broken and unsafe, with residents begging for help and not getting it.
• Billing Medicare and Medicaid to hold elderly patients is alleged fraud.

Review

This community is best suited for families seeking a hands-on rehab and long-term care experience in a warm, community-minded setting where staff treat residents with genuine warmth. It shines for post-acute recovery, especially after surgeries, thanks to wound care and meaningful daily engagement. On-site Catholic Mass supports residents who value spiritual continuity, and the presence of familiar, long-tenured staff helps families feel at ease about daily care. The building itself is older, yet consistently clean and well maintained, which matters for those prioritizing cleanliness and a home-like atmosphere over modern cosmetic upgrades. For relatives who want a facility with a strong, compassionate caregiving team that feels like family, Metairie Healthcare Center often delivers.

However, those needing a facility with pristine new construction, uniformly 24/7 skilled nursing, and unambiguous administrative accountability may want to consider alternatives. Opinions vary sharply: some reviewers report outstanding care and kindness, while others describe rude staff, inconsistent availability after typical shifts, and what amounts to limited responsiveness from administration. If critical needs include unwavering staffing coverage, transparent governance, and proactively resolved concerns, this is a place to scrutinize carefully. Families should also assess how the facility handles safety, mobility, and daily routines, since a few accounts mention broken beds, limited room amenities, and restricted communication options.

On the plus side, Metairie Healthcare Center earns praise for compassionate caregivers who treat residents like family, a clean environment, and engaging programming that keeps residents social and connected. Reviews highlight attentive wound care, reliable attention to meals, and a dining experience that respects special diets. Some staff members are singled out for exceptional warmth and professionalism, and the focus on involving residents in activities translates into noticeable improvements in mobility and mood. The sense of community, along with the ability to attend services and maintain personal connections, stands out as a core strength.

Yet there are serious cautions about staffing and administration that cannot be ignored. Several accounts describe rude, overtaxed personnel, limited after-hours support, and a perception of administrative defensiveness or inattention to concerns. When evaluating, these negatives matter less if the primary caregiving team is stable, welcoming, and able to tailor routines around each resident’s needs. The robust positives, cleanliness, kindness, engaging therapy, and social opportunities, offset some worries about the building’s age and occasional gaps in coverage, but only for residents whose family members can stay actively involved and who prize a home-like culture over a flawless systems approach.

Families evaluating should ask pointed questions: what are the actual after-hours staffing levels and how is night-time assistance managed? what is the formal complaint-response process, and can families meet the administrator or tour the facility with opportunities to observe care delivery? how consistent is the caregiving team across shifts, and are long-tenured staff available on weekends? what safety measures exist to ensure comfort, such as bed integrity and room amenities? and what are the billing practices and admission criteria? A tour that includes conversations with residents and direct observation of meals, activities, and wound-care routines will reveal whether the strengths align with needs.

In sum, Metairie Healthcare Center is a solid option for families prioritizing a warm, community-focused rehab and long-term environment with attentive staff and meaningful daily routines. The care quality and cleanliness are meaningful strengths that can drive positive outcomes for post-surgical recovery and ongoing support. The main caveat centers on staffing consistency and administrative responsiveness, which can erode confidence if not carefully managed. For those requiring unwavering 24/7 professional coverage or a more modern facility, alternatives should be pursued. When matched to a resident who thrives on personal connections, regular activities, and on-site spiritual services, Metairie Healthcare Center delivers practical, dependable value.