Right at Home of Metairie

Pros

• Right At Home found compassionate and dependable sitters for the grandmother.
• Tremica D was a great caregiver who went above and beyond.
• Tremica D was well-respected and knew what she was doing in caregiving.
• Tremica D was very reliable and dependable, consistently doing what was expected.
• Right At Home has provided memory care for years with kind, compassionate, and thoughtful caregivers.
• Shawn provided care that made the final days easier and became part of the family.
• The staff at Right At Home are amazing and prompt in finding caring, well-trained sitters.
• Felicia became a trusted companion, and Tyra and Laura cared for every need with kindness.
• Robin, Clara, and Sharon in the office handled scheduling with a first-class operation.
• Loren, the owner (Metairie), is described as sensitive, knowledgeable, and compassionate.

Cons

• The reviewer contends that the business is motivated only by money and lies about qualifications, misrepresenting its services.
• The reviewer accuses Right at Home of misrepresentation and of disrespecting clients with chronic medical needs.
• The reviewer says they would rate the agency a zero and warns others not to use its services.
• The reviewer reports that services were abruptly discontinued shortly before a caregiver was due to arrive, citing dissatisfaction.
• The reviewer cites unresponsiveness from the owner and manager, including unanswered emails and calls.
• The reviewer states the agency did not promptly or fully inform them of changes to the service plan and offered insufficient extra hours.
• The reviewer claims the company never visited to check on progress and abruptly quit just before a scheduled shift after years of service.

Review

Families describing Right at Home's services paint a picture of a company that can be a lifeline for loved ones who require in-home support. Across multiple experiences, the message is clear: caring, compassionate caregivers can make a real difference in daily living, safety, and peace of mind. In one recurring thread, Tremica D stands out as a caregiver who not only met expectations but consistently exceeded them. She was described as well-respected and highly capable, capable of managing complex caregiving tasks with reliability and a visible drive to do her best for her client. This level of dedication left a lasting impression on the family and is echoed by others who spoke highly of the team's competence and affinity for empathetic, dependable care.

Several reviewers highlighted the depth and consistency of care across memory care needs. For families navigating memory-related challenges, Right at Home has been described as kind, compassionate, and thoughtful over the course of years. Caregivers were noted for their patience and attentiveness, and the agency was praised for its flexibility as needs changed - an important factor for families dealing with progressive conditions or evolving caregiving requirements. This long-term reliability, in particular, offered a sense of steadiness during difficult times when routines and plans must adapt to a loved one's changing condition.

Another thread of appreciation centers on specific caregivers who supported families during critical moments. For one family, a caregiver named Shawn provided care during the final days of a loved one's battle with Parkinson's, and the impact was profound - shaped by the perception that Shawn's care helped ease the mom's final days and that she became almost part of the family. The sentiment of gratitude extended beyond individual caregivers to the overall team, with phrases like "the greatest company on earth" and notes that the staff were prompt, caring, and well trained in finding and matching sitters who could meet the family's needs. These stories underscore the sense of trust and belonging that emerges when caregivers form meaningful connections with those they assist.

The office and scheduling teams were repeatedly acknowledged for their role in delivering reliable service. Families spoke of first-class service, with office staff like Robin, Clara, and Sharon effectively coordinating scheduling, and other members like Tyra and Laura noted for their compassionate caregiving. The collaboration between frontline caregivers and office staff created a cohesive experience that left families feeling supported and confident in the care their loved ones received. The ability to coordinate care that respects both medical needs and personal preferences was highlighted as a key strength of the operation.

Not all feedback was uniformly positive, and one detailed account offers a stark contrast to the otherwise affirmative experiences. In this account, the reviewer describes a two-year period of VA-funded care for a father with dementia, followed by abrupt changes and communication breakdowns. The caregiver's discontinuation was attributed to dissatisfaction, and the subsequent attempts to reallocate the case involved an extended period without meaningful resolution. The reviewer criticized the agency's communication, the manager Kayla's handling, and an absence of accountability from the owner, including gaps in returning calls and visits. This account emphasizes concerns about adherence to a "Client Bill of Rights and Responsibility" and raises questions about continuity of care, caregiver stability, and responsiveness - contrasting sharply with the more consistently positive narratives.

Despite the negative experience, other reviewers described strong support for travel and flexible arrangements. There was praise for how the team stepped in to assist during travel with an elderly relative, matching the family to a capable caregiver who could navigate the added demands of being away from home. This example illustrates Right at Home's ability to adapt to unique circumstances and still deliver dependable, compassionate care outside the standard routine. A final note in this collection acknowledges Loren, the Metairie owner, and expresses gratitude for the sensitivity, knowledge, and compassion available when families seek information and guidance about care options.

Taken together, these experiences sketch a nuanced portrait of Right at Home in the Metairie area. The majority of reflections celebrate deeply committed caregivers - especially Tremica D - whose dedication, reliability, and personal touch can provide real comfort to families facing aging, dementia, or chronic illness. The teamwork of office and field staff, with names like Robin, Clara, Sharon, Tyra, Laura, and Felicia, reinforces a broader culture of responsiveness and support that many families found invaluable. At the same time, the more critical account serves as a reminder of the importance of consistent communication, transparent operations, and timely ownership engagement in any care arrangement. In environments like memory care and complex caregiving, these elements can be just as vital as the care itself.

This part of Metairie, Louisiana, offers convenient access to a variety of essential services for seniors. With several physicians' offices nearby for medical care, including family practice and plastic surgery, residents can easily prioritize their health needs. Additionally, the proximity of pharmacies such as CVS and Walgreens ensures timely access to medications. For leisure activities, there are theaters like AMC Clearview Palace 12 and dining options such as Raising Cane's Chicken Fingers and Drago's Seafood Restaurant within a short distance. The area also boasts beautiful parks like New Orleans City Park for outdoor relaxation. Transportation options including ride-sharing services and the Louis Armstrong New Orleans International Airport provide easy travel opportunities for seniors looking to explore beyond the local area. Overall, this neighborhood offers a blend of convenience and amenities that make it an attractive option for senior living.

Physicians

• East Jefferson Family Practice (0.3 miles)
• Advanced Plastic Surgery (0.4 miles)
• Diagnostic Imaging Services – Metairie Veterans (0.6 miles)
• Lakeside Children's Clinic (0.6 miles)
• Allied Adult & Child Clinic (0.6 miles)
• Eye Surgery Center Of Louisiana (0.7 miles)
• Koppel Dermatology (0.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.4 miles)
• Sonic Drive-In (0.4 miles)
• Drago's Seafood Restaurant (1 miles)
• Waffle House (1.8 miles)
• Sonic Drive-In (2 miles)
• Bakers Dozen Cafe (2.6 miles)
• Chick-Fil-A (2.7 miles)

Pharmacies

• CVS Pharmacy (0.4 miles)
• Walgreens (1 miles)
• Rouses Markets (1.3 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.6 miles)

Theaters

• AMC Clearview Palace 12 (0.6 miles)
• AMC Elmwood Palace 2 (2.8 miles)

Hospitals

• Tulane - Lakeside Hospital (0.8 miles)
• Ochsner Medical Center, International Department, Magnetic Resonance Imaging (2.4 miles)
• The Gayle and Tom Benson Cancer Center (3.1 miles)
• SE Louisiana Veterans Hospital (5.8 miles)

Cafes

• Cafe Du Monde (1 miles)
• Starbucks (1.6 miles)
• Corner Cafe (1.8 miles)
• Grounded Coffee Cafe (3.2 miles)
• Cafe Du Monde City Park (4.8 miles)
• Café du Monde (5 miles)
• Starbucks (5.3 miles)

Parks

• New Orleans City Park (4.6 miles)
• Pig Newton Park (5.1 miles)

Transportation

• Ride Share Pick Up (4.9 miles)
• TSA Security Checkpoint (4.9 miles)
• Main Terminal (4.9 miles)
• The Club MSY (4.9 miles)
• TSA PreCheck (4.9 miles)
• Louis Armstrong New Orleans International Airport (MSY) (5.2 miles)
• Rental Car Parking Garage (5.3 miles)