Summerfield Manor

Pros

• The facility offers a wonderful environment, providing necessary care for residents and enriching programs to keep them engaged.
• The staff is described as extremely caring towards the residents, contributing to a supportive atmosphere.
• Residents have access to outdoor spaces, like a patio, enhancing their experience at the facility.
• Some activities, such as storytelling and singing, are appreciated for promoting interaction and enjoyment among residents.
• The kindness of the staff was positively noted during visits to Summerfield.

Cons

• The aides from different agencies are not properly trained and fail to review charts for special care.
• Staff often blames mistakes on being short-handed in scheduling, leading to patients remaining in bed until late morning.
• Therapists' requests for assistance with patients are frequently ignored.
• The laundry department loses residents' clothing.
• Dining room staff serves cold food to patients consistently.
• There is a lack of hands-on involvement from the management team, resulting in poor excuses for shortcomings.
• The facility's low rating is evident in daily operations and care provided to residents.
• Staff often walk past rooms without responding to help lights, ignoring residents' needs.
• Staff may lack adequate education on handling and communicating with individuals with dementia.
• There are insufficient evening activities for residents, limiting their engagement after hours.

Review

Summerfield has garnered a mix of feedback regarding its care and facility operations, reflecting both commendations for its compassionate approach and significant concerns about training and operational management. The experience shared by one reviewer highlights the positive aspects of care received by their grandmother prior to her passing in 2021. It speaks volumes about the staff's dedication and the enriching programs offered at Summerfield, which aim to engage residents in meaningful activities and prevent boredom. This type of emotional connection between the caregivers and residents is crucial, especially in a setting that caters to the elderly population.

However, despite these commendable efforts, there are substantial criticisms regarding staffing issues and the quality of training provided to aides from various agencies working at Summerfield. One alarming observation made by a concerned visitor points out that many aids seem untrained or fail to review important patient charts that detail special care needs. This lack of preparation creates an environment where mistakes can easily occur, often leading to patients experiencing delays in receiving necessary attention?such as remaining in bed until late morning without assistance. It raises serious questions about the adequacy of staff scheduling practices, as well as how such issues affect the overall wellbeing of residents.

The concern over short-staffing appears to be a recurring theme among multiple reviews. Staff members have been reported as blaming their inability to assist patients on being overwhelmed or poorly scheduled, which seems to create a cycle of neglect rather than accountability. For instance, therapists seeking help with lifting patients may find their requests ignored altogether due to insufficient manpower. Such circumstances not only undermine patient dignity but also hinder any therapeutic progress that could be made during those critical sessions.

Additionally, practical operational issues have drawn criticism toward housekeeping and dining services. The laundry department reportedly has problems with lost clothing items belonging to residents?a frustrating issue for families who expect their loved ones' belongings to be treated with respect and care. Meanwhile, the dining room staff has come under fire for serving cold food?which directly contradicts expectations for adequate nutrition and dining experiences within such facilities. These operational shortcomings contribute negatively not just to individual resident experiences but also highlight systemic flaws in how Summerfield manages daily living standards.

Another pressing concern revolves around management involvement?or lack thereof?in day-to-day operations and resident care oversight. Many reviewers express a yearning for more proactive engagement from leadership in addressing these ongoing issues rather than deflecting criticism with excuses related to staffing shortages or operational challenges. By stepping up management's involvement on-site, it is believed that they could better monitor conditions affecting patient care while cultivating an environment rooted in accountability.

While there are elements worth praising at Summerfield?like the warm interactions between staff members and residents along with certain engaging activities such as story-telling sessions?the overall experience still shows room for improvement particularly concerning dementia-specific education among staff when handling patients exhibiting cognitive challenges. More tailored evening activities could enrich residents? lives further Saturday nights feel stagnant for those who may wish for additional social interaction or stimulation during evenings.

In sum, while Summerfield demonstrates some fundamental strengths through its caring atmosphere and resident-focused programs, there remain glaring weaknesses that need urgent attention?from proper training protocols for all staff members providing care down to improving basic daily services like laundry and dining operations?as these factors significantly influence both resident quality of life alongside family satisfaction levels within this community setting.

Restaurants

• The Bulleit Frontier Whiskey Experience at Stitzel-Weller (0.4 miles)
• Bc Roosters (1.5 miles)
• Sues Touch Of Country (2.5 miles)
• Tavern (3.1 miles)
• McDonald's (3.1 miles)
• Granville Inn (3.2 miles)
• McDonald's (3.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (2.6 miles)
• Walgreens (3.2 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5 miles)
• CVS Pharmacy (5.2 miles)

Hospitals

• Kentucky One Health (2 miles)
• Norton Pavilion Hospital (4.6 miles)
• KentuckyOne Health Jewish Hospital (4.6 miles)
• Norton Children's Hospital (4.6 miles)
• 3 East Olop (5.7 miles)
• Norton Southwest Hospital (6.3 miles)

Physicians

• Kemper And Kemper MDS (2.1 miles)
• Ellis & Badenhausen Orthopaedics PSC (2.7 miles)
• Southend Medical Clinic PSC (2.7 miles)
• Caritas Medical Mall (3.7 miles)
• Valley Medical (3.8 miles)
• Valley Medical (3.8 miles)
• Diamond, Harvey M, Md - Occupational Physician Service (3.9 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.8 miles)
• North Lime Coffee and Donuts (3.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (5.1 miles)
• Quills Coffee (5.4 miles)
• Heine Brothers' - Longest Ave in the Highlands (5.7 miles)

Places of Worship

• Beechmont Baptist Church (2.8 miles)
• Central Presbyterian Church (3.8 miles)
• St Joseph's (6 miles)

Parks

• Central Park (3.3 miles)
• Iroquois Park (3.4 miles)
• Shawnee Park (4.5 miles)
• Riverfront Plaza/Belvedere (4.7 miles)
• Waterfront Park (5.3 miles)
• Falls of the Ohio State Park (5.7 miles)
• Riverview Park (6.2 miles)

Transportation

• SDF Arrivals (4 miles)
• Security Checkpoint (4 miles)
• Louisville Muhammad Ali International Airport (SDF) (4 miles)
• TSA Pre️ (4.1 miles)