Summerfield Manor in Shively, KY

Pros

• The facility is clean, welcoming, and well-organized.
• The nurses and aides are attentive, compassionate, and always willing to listen.
• The staff go above and beyond, caring for residents like family.
• The social worker is informative, helpful, and highly appreciated by families.
• The rehabilitation team is excellent and dedicated to helping residents regain their prior status.
• The food is varied and prepared with care, never resembling hospital fare.
• Management is knowledgeable, kind, and committed to positive change.
• The staff are hardworking and caring, going out of their way to support residents.
• The facility provides a warm, home-like environment that values dignity and healing.
• Families and residents consistently note that care is delivered with compassion and professionalism.

Cons

• This place is an absolute hell hole.
• The patient was found on the floor, blood coming from his head and covered head to toe in his own feces.
• The call light would remain on for hours with no response.
• The facility is understaffed and the aides didn't seem to care.
• The food is horrible, and the staff are rude and will lie to patients.
• The facility engaged in unethical practices, including falsely claiming a patient was long-term to terminate Medicaid and taking nearly all of her Social Security checks.
• This place should be shut down.
• This is easily the worst medical care I've ever seen.
• Worst place you could ever send a family member.
• A dog is treated better.

Review

Summerfield Manor in Shively, KY is best suited for families pursuing aggressive rehabilitation and genuine, hands-on care from a cohesive team, ideally under a management team that is actively reshaping culture and operations. Those who want a facility that treats residents like family, with strong on-site therapy resources and a visible emphasis on dignity and daily engagement, will find this community appealing. The Excelerated Unit and the recent management improvements are meaningful signals that recovery-focused residents can benefit from a structured, high-energy rehab track, supported by attentive therapists and a social-work presence that many families value.

At the same time, alternatives deserve consideration for families who cannot accept inconsistent response times or persistent safety concerns. Several reviews highlight episodes of neglected needs, delayed med-pass or assistance, and on-site issues that escalate into serious worry for loved ones. If a resident requires near-perfect reliability, especially during weekends or night shifts, or if prior experiences with understaffing and miscommunication have left a family wary, exploring other options may be prudent. The volume and severity of some complaints cannot be dismissed, even as many staff members and administrators are praised for their dedication.

The strongest positives that Summerfield Manor brings - robust rehabilitation, compassionate nursing and aide teams, and a resident-centered atmosphere - often offset the downsides when care is consistent and well-coordinated. Therapy teams are repeatedly credited with progress, and the rehabilitation staff's professionalism shows in recovery milestones and careful attention to individual goals. The social-work function, long cited as a standout feature, helps families navigate transitions, coordinate services, and stay informed, which can make a real difference for residents re-learning mobility and for families seeking reassurance. Clean, inviting surroundings and a warm environment reinforce a sense of home, and when the kitchen and dining services are signaling real quality, meals become a meaningful component of daily life rather than a chore.

Yet the contrast between exceptional care and troubling episodes cannot be ignored. Repeated threads point to times when call bells go unanswered for long stretches, care delays become measurable, and some staff interactions feel dismissive or even punitive. Reports of inconsistent dignity in care, weekends with reduced supervision, and situations where residents are not bathed, fed, or attended to promptly raise real safety and quality-of-life questions. There are also troubling allegations about administrative and billing ethics that, if validated, would be severe cautions for families evaluating long-term placements. The facility is not uniformly characterized by excellence; experiences vary widely by shift, unit, and individual caregivers.

Management changes appear to be moving the needle in constructive ways. Several conversations praise the leadership's visibility, improved food variety, enhanced housekeeping standards, and a more professional, optimistic culture on the floor. The Excelerated Unit signals a focused push to restore function and independence, and the sustained praise for the on-site social worker reinforces the value of coordinated care planning. When the environment feels well-ordered and the staff demonstrates cohesion, these elements translate into smoother transitions, better adherence to care plans, and a more predictable daily rhythm for residents and families alike. Still, the effectiveness of these reforms hinges on continued staffing stability and rigorous oversight across all shifts.

For families weighing a decision, come away with a concrete plan: tour with a focus on the rehab floor and social-work services; specifically ask about weekend staffing, response times, and current incident handling procedures; request to speak with a few frontline caregivers about typical day-to-day workflows; and review recent state survey findings and any open corrective actions. Verify how discharge planning is coordinated, especially when Medicaid or other funding changes are in play. Confirm how medications are managed, how call lights are tracked, and what safeguards are in place to prevent lapses in basic needs. In the end, Summerfield Manor stands as a compelling option for rehab-first care under an improving leadership team, but families should balance the lure of strong therapy and warmth against the real risk signals that have appeared in multiple reviews. If safety, reliability, and consistent daily care are non-negotiables, it is wise to evaluate multiple communities in parallel and insist on current, firsthand observations before making a final commitment.

Restaurants

• The Bulleit Frontier Whiskey Experience at Stitzel-Weller (0.4 miles)
• Bc Roosters (1.5 miles)
• Sues Touch Of Country (2.5 miles)
• Tavern (3.1 miles)
• McDonald's (3.1 miles)
• Granville Inn (3.2 miles)
• McDonald's (3.2 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (2.6 miles)
• Walgreens (3.2 miles)
• Walgreens (3.9 miles)
• Walgreens (4.4 miles)
• CVS Pharmacy (5 miles)
• CVS Pharmacy (5.2 miles)

Hospitals

• Kentucky One Health (2 miles)
• Norton Pavilion Hospital (4.6 miles)
• KentuckyOne Health Jewish Hospital (4.6 miles)
• Norton Children's Hospital (4.6 miles)
• 3 East Olop (5.7 miles)
• Norton Southwest Hospital (6.3 miles)

Physicians

• Kemper And Kemper MDS (2.1 miles)
• Ellis & Badenhausen Orthopaedics PSC (2.7 miles)
• Southend Medical Clinic PSC (2.7 miles)
• Caritas Medical Mall (3.7 miles)
• Valley Medical (3.8 miles)
• Valley Medical (3.8 miles)
• Diamond, Harvey M, Md - Occupational Physician Service (3.9 miles)

Cafes

• Starbucks (2.6 miles)
• Starbucks (2.8 miles)
• North Lime Coffee and Donuts (3.3 miles)
• Starbucks (4.7 miles)
• Panera Bread (5.1 miles)
• Quills Coffee (5.4 miles)
• Heine Brothers' - Longest Ave in the Highlands (5.7 miles)

Places of Worship

• Beechmont Baptist Church (2.8 miles)
• Central Presbyterian Church (3.8 miles)
• St Joseph's (6 miles)

Parks

• Central Park (3.3 miles)
• Iroquois Park (3.4 miles)
• Shawnee Park (4.5 miles)
• Riverfront Plaza/Belvedere (4.7 miles)
• Waterfront Park (5.3 miles)
• Falls of the Ohio State Park (5.7 miles)
• Riverview Park (6.2 miles)

Transportation

• SDF Arrivals (4 miles)
• Security Checkpoint (4 miles)
• Louisville Muhammad Ali International Airport (SDF) (4 miles)
• TSA Pre️ (4.1 miles)