Rockford Manor Intermediate Cr in Shively, KY

Pros

• The environment at Signature HealthCARE of Rockford is welcoming and filled with warmth and positive energy.
• The staff are professional and incredibly supportive of one another, making it a wonderful place to work and grow.
• The close-knit atmosphere allows staff to know residents and their families on a personal level.
• The facility feels like a home away from home - small, sweet, and filled with heart.
• The care team is genuinely compassionate, treating residents with dignity and respect.
• The facility is clean, well-maintained, and welcoming, with engaging activities that keep residents active and socially connected.
• Family communication is excellent, giving peace of mind that loved ones are in good hands.
• Therapists, CNAs, and nurses are dedicated, caring, and consistently go above and beyond to meet residents' needs.
• The staff are friendly, helpful, and quick to respond to questions and care needs.
• Signature Rockford is repeatedly described as providing exceptional care and rehab, with a bright, positive atmosphere and outstanding staff.

Cons

• The reviewer described the facility as locked down, like a prison, restricting free movement.
• The food and nutrition were horrible, with no menu or choices and repetitive meals.
• Requests for ice or water took hours to fulfill.
• After 7 PM and on weekends, residents were left on their own with little support.
• Beds and rooms were outdated and depressing.
• No professional doctors were available, and complaints were not taken seriously.
• Residents were treated as if incarcerated.
• The facility was described as the worst and not recommended.
• Bed bugs, dirty rooms, and understaffing were reported.
• Unprofessional relationships among staff and management went unaddressed.

Review

Rockford Manor in Shively, KY is best suited for families seeking a warm, home-like skilled nursing and rehabilitation environment where caregiving is hands-on, personal, and deeply integrated with daily life. It appeals to those who place a premium on a small-community feel, where staff members strive to know residents and their families, and where therapy and activity programming are front and center to recovery and long-term well-being. The setting favors residents who value consistent interpersonal connections, steady daily routines, and a culture that emphasizes compassion and teamwork over a clinical, impersonal vibe.

That said, alternatives should be on the radar for families with specific needs. If a facility must demonstrate ironclad, physician-led oversight, highly regimented safety protocols, or the very latest in campus modernization, other options may serve better. There are concerns raised about staffing consistency, management signals, and certain operational gaps in the past, so families who require near-constant physician presence, rapid response across all shifts, or pristine, state-of-the-art amenities may want to compare other providers. In short, this community shines for relational, hands-on care, but it is not the only route to safety and quality.

The strongest positives here are the people and the purpose-built care culture. Patients consistently encounter caring nurses and CNAs who genuinely invest in residents' comfort and dignity, and the therapy team earns frequent praise for outcomes and dedication. The atmosphere is repeatedly described as clean, welcoming, and evolving in a positive direction, with upgrades and an emphasis on meaningful activity. Family communication is highlighted as a standout strength, with staff who keep relatives informed and involved in care decisions. For long-term residents and short-term rehab alike, this combination - affectionate caregiving paired with effective therapeutic work - provides tangible value.

Nevertheless, meaningful drawbacks warrant careful consideration. Several reviews point to understaffing or uneven coverage, making it hard to pass medications promptly, complete treatments, or answer every call quickly. There are troubling notes about past experiences with inconsistent management and occasional criticisms of how concerns were handled, including a sense that profits sometimes edge ahead of care priorities. Food quality and menu options recur as a complaint in particular cases, and a few accounts mention cleanliness lapses or dated spaces. A handful of reviews describe a locked-down feeling and even isolated incidents that shaped negative impressions of safety and autonomy.

The key pros - compassionate, attentive staff; strong rehab and therapy outcomes; a clean, friendly environment; and clear family engagement - do offset many of the concerns when the facility is at its best. Where Rockford Manor truly delivers is in turning care into a collaborative, human-centered process: residents are treated with dignity, therapists push toward meaningful recovery, and families feel included. Those advantages can substantially mitigate issues like slower response times or occasional menu complaints, especially for families prioritizing daily interaction, personalized attention, and visible momentum in rehabilitation.

Bottom-line guidance: this community is a robust choice for families who want a nurturing, team-driven setting where residents often come away with improved function and a happier daily experience. It is less ideal for those who require near-perfect staffing consistency, continuous medical oversight, or a modernized campus without caveats. Prospective families should schedule a candid visit, speak with current residents and their families, and probe current staffing levels, medication administration routines, and the state of cleanliness and maintenance on the specific unit under consideration. If these factors align with expectations, Rockford Manor stands out as a practical, capable option that can deliver real value through care that feels like family.

Restaurants

• Sues Touch Of Country (0.5 miles)
• Bc Roosters (1.2 miles)
• Sonic Drive-In (1.9 miles)
• Sandi's Kitchen (2.4 miles)
• The Bulleit Frontier Whiskey Experience at Stitzel-Weller (2.6 miles)
• McDonald's (2.9 miles)
• Biscuit Belly (3.3 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.4 miles)
• Walgreens (1.9 miles)
• Walgreens (5.8 miles)
• Walgreens (6.6 miles)
• CVS Pharmacy (6.9 miles)
• CVS Pharmacy (7 miles)

Physicians

• Ellis & Badenhausen Orthopaedics PSC (0.8 miles)
• Southend Medical Clinic PSC (0.9 miles)
• Caritas Medical Mall (1.8 miles)
• Valley Medical (1.8 miles)
• Valley Medical (1.9 miles)
• Kemper And Kemper MDS (2.4 miles)
• Norton Children's Medical Group - Fairdale (4.7 miles)

Hospitals

• Kentucky One Health (2.3 miles)
• Norton Southwest Hospital (4.4 miles)
• Norton Pavilion Hospital (6.7 miles)
• KentuckyOne Health Jewish Hospital (6.8 miles)
• Norton Children's Hospital (6.8 miles)
• 3 East Olop (7.5 miles)

Parks

• Iroquois Park (3.3 miles)
• Riverview Park (4.1 miles)
• Central Park (5.4 miles)
• Shawnee Park (6.3 miles)
• Riverfront Plaza/Belvedere (7 miles)
• Waterfront Park (7.5 miles)
• Falls of the Ohio State Park (7.9 miles)

Places of Worship

• Beechmont Baptist Church (3.9 miles)
• Central Presbyterian Church (6 miles)
• St Joseph's (8.2 miles)

Cafes

• Starbucks (4.4 miles)
• Starbucks (4.5 miles)
• North Lime Coffee and Donuts (5.5 miles)
• Panera Bread (6.8 miles)
• Starbucks (6.9 miles)
• Quills Coffee (7.5 miles)
• Heine Brothers' - Longest Ave in the Highlands (7.7 miles)

Transportation

• Security Checkpoint (5.2 miles)
• Louisville Muhammad Ali International Airport (SDF) (5.2 miles)
• SDF Arrivals (5.2 miles)
• TSA Pre️ (5.2 miles)
• U-Haul Neighborhood Dealer (8 miles)