Overall Review of Hiawatha Care Center
differentiator
8 reviews mention this
Skilled nursing and long-term care
Residents use the facility for skilled nursing, long-term care, and rehab needs.
Several reviews describe ongoing skilled nursing and long-term care, including family members using both services. Others mention rehabilitation and recovery support, such as hip recuperation and care for a bedridden loved one. Across these experiences, families also emphasize staying informed about care and receiving help when needs come up.
common
26 reviews mention this
Staff feel caring and responsive
Many reviews highlight staff who are patient, kind, and quick to respond.
A large share of reviews emphasize the staff’s attitude—engaged, respectful, and supportive—along with a “go the extra mile” feel. Families also describe frequent communication about care and help arriving promptly when assistance is needed. A minority of reviews report the opposite, citing long waits for help, limited interaction, and concerns about professionalism or understaffing.
common
13 reviews mention this
Food is a frequent bright spot
Residents and families often mention good food and regular meal satisfaction.
Food comes up repeatedly in reviews, with multiple people describing it as delicious, good, or satisfying, and some noting snacks and special meals. Reviews also mention accommodating diets in day-to-day living, including liquified meals for specific needs. On the negative side, a few reviewers complain about inadequate feeding and meals served in poor condition, including slop tossed on a plate and billing confusion around a holiday meal.
common
9 reviews mention this
Activities keep residents engaged
Residents are described as staying active with frequent activities and events.
Many reviews point to ongoing activities as a key part of life at the community, including outings, games, movies, cooking, gardening, and social events. Several families say their loved ones enjoyed participating and that activities helped pass the time during longer stays, including during visitor-restricted periods. Some reviews also credit the staff with supporting family gatherings and special events, like a pizza party hosted for residents’ relatives.
common
4 reviews mention this
Cleanliness stands out repeatedly
Multiple reviews describe the facility as clean and well kept.
A handful of reviews explicitly praise cleanliness, with commenters calling it one of the cleanest and noting it as tidy and well maintained. This theme also aligns with reviews that describe the building as newer and in good condition. While most reviews focus on cleanliness as a positive, a few of the most critical reviews raise broader concerns about care and staffing rather than cleanliness specifically.
caveat
4 reviews mention this
Cost and billing feel confusing
Some families report high costs and billing questions.
A few reviews mention the cost being very high, with one describing an unexpected additional charge related to a Christmas meal. Another review describes confusion about the billing process and says communication could have been better with family members. In contrast, other reviews focus on the overall care experience positively, but these billing-related comments are recurring enough to stand out.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
109 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Eastern Iowa (11 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Stable, compassionate staff with personalized rooms and engaging activities.
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