Presence Heritage Village

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Presence Heritage Village Presence Heritage Village Presence Heritage Village

Presence Heritage Village

901 North Entrance Avenue, Kankakee, IL 60901

For more information about senior living options: (844) 490-3973

4.6 from 86 reviews
5 stars
71
4 stars
7
3 stars
2
2 stars
2
1 stars
4

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    Overall Review of Presence Heritage Village

    Pros

    • pro The staff are amazing, friendly, and the facility is well kept and clean.
    • pro The facility is beautiful with great staff, wonderful food, and a welcoming, home-like atmosphere.
    • pro Heritage Village The Lodge is a wonderful place with caring staff, clean facilities, engaging activities, and wonderful residents.
    • pro The staff are welcoming to volunteers, and residents are well groomed and comfortable.
    • pro CNAs, activity staff, and therapy services are exceptional, and call lights are answered promptly.
    • pro The facility is spotless, and the staff listen to residents' wishes with care.
    • pro The staff are very friendly and create a home-like environment.
    • pro The care and staff are consistently described as amazing and genuinely caring.

    Cons

    • pro One reviewer described the facility as horrifying, falling apart, and neglected.
    • pro The reviewer also stated they wouldn't leave their dog there.
    • pro Visitors complained about lousy,-family-unfriendly visiting hours.
    • pro The facility was described as terribly understaffed with bad administration.
    • pro It was labeled very disorganized and understaffed, with multiple state fines cited.
    • pro There were claims of a 20:1 resident-to-staff ratio.
    • pro Nurses were said to refuse to assist aides.
    • pro Calls for assistance from residents reportedly go nearly an hour without response.
    • pro CNAs were described as only there to collect a paycheck.
    • pro A reviewer warned, "DO NOT place your loved ones at this facility."
    • pro Another reviewer claimed they were shown pictures of a different facility.
    • pro A comment noted the floor in a resident's room was filthy.

    Review

    The collection of impressions across these reviews paints a picture of Heritage Village and its related facilities that is richly mixed. A strong current runs through the positive notes: staff who feel like family, environments that feel clean and inviting, and a sense that residents are cared for with genuine kindness. Several reviewers describe the atmosphere as homey and welcoming the moment you step through the door. Phrases like "beautiful facility," "very clean," and "no nursing home smell" recur, underscoring a consistent emphasis on a pleasant environment. The affection for the staff is a common thread; phrases such as "amazing staff," "caring," and "they go above and beyond the call" appear repeatedly, with families expressing appreciation for the warmth and attentiveness shown to their loved ones.

    A number of reviewers highlight the quality of living and daily experiences inside the building. The food is repeatedly praised as a bright spot - comments like "food is wonderful" and "so clean and homey" suggest that meals are a comforting part of the residents' days. Several accounts mention activities and social engagement as strengths, with residents appearing well cared for and engaged by a team that includes nurses, CNAs, and activity staff. Volunteers from local organizations report consistent friendliness from staff, with one reviewer noting that the staff "ALWAYS make us feel welcomed." This sense of a community that treats residents with respect and kindness is echoed by visitors who describe the environment as safe, neat, and well-organized.

    Yet, for every glowing endorsement, there are more cautious notes that remind readers this is not a uniformly positive experience for everyone. Some reviewers report real successes: a mother or grandmother receiving individualized attention, clear communication with families, and timely responses to needs. Others emphasize specific names and teams - the nurses, transportation staff, and administrative personnel who are singled out for praise - together forming a backbone that many families feel makes a meaningful difference in daily life. These accounts convey a genuine sense of gratitude for staff members who listen, respond, and strive to meet medical, nutritional, and personal preferences with care and professionalism.

    Among the more troubling voices are accounts that describe a stark contrast between what families hoped for and what they experienced. One reviewer recounts a deeply negative encounter, saying that upon visiting, the facility they inspected was "horrifying," nothing like the pictures shown earlier, and that "everything and everyone is being neglected." The reviewer even warned against leaving a pet there, signaling a level of distrust and concern that challenges the otherwise positive narratives. This single strongly negative perspective stands out as a stark counterpoint to the overarching warmth described by many others, suggesting that at least some families encounter conditions or experiences that deeply unsettle them.

    A cluster of reviews points to systemic challenges within the facility, centering on staffing levels, administration, and operational bottlenecks. Several comments describe the facility as "understaffed" and "terribly managed" with phrases like "20:1 resident to staff ratio," "nurses refuse to assist aides," and "calls for assistance from residents go nearly an hour without response." Visitors recount long delays for pain medications or for basic adjustments, such as a recliner handle extension that was requested repeatedly yet not completed promptly. One reviewer notes having to navigate repeated outreach to specialists to resolve a nebulizer issue, highlighting ongoing clinical coordination challenges. These perspectives collectively frame a concern about how well the facility can sustain high-touch, timely care and reliable housekeeping, especially under heavier resident load.

    Maintenance and housekeeping also surface in several critiques, painting a more imperfect reality beneath the glossy fa?ade. A reviewer mentions a dirty floor in a relative's room, while others urge improvements in cleaning schedules or more proactive upkeep. The tension between a homey, clean image and the reality of day-to-day practicalities - like keeping rooms tidy, ensuring belongings are not misplaced, and maintaining equipment - appears as a recurring theme. In this light, a few reviewers acknowledge positive relationships with caregivers and good clinical decisions while still feeling that essential operational gaps - especially around housekeeping and timely service requests - dampen the overall experience.

    Taken together, the reviews offer a nuanced portrait: Heritage Village and its related facilities are widely praised for the humanity and dedication of many staff members, alongside a consistently clean, welcoming environment and commendable food and activities. Families repeatedly express appreciation for compassionate interactions, transparency in some cases, and genuine efforts to meet residents' needs. At the same time, there are persistent concerns about understaffing, administrative responsiveness, and maintenance reliability that can significantly affect the care experience. The strongest takeaway is that the quality of experience appears highly contingent on individual staff teams, the time of day, and the specific section or unit a resident is in.

    For families considering placement, the message is to approach with a balanced view: the facility offers bright spots - friendly, attentive staff; clean, home-like surroundings; nourishing meals; and meaningful engagement - alongside real challenges in staffing, administration, and day-to-day operations. Prospective visitors and relatives may want to engage directly about staff-to-resident ratios, typical response times for call bells and requests, visiting hours, housekeeping schedules, and how care plans are shared and updated. Personal tours and face-to-face conversations with multiple staff members, including nurses, aides, and administrative personnel, can help illuminate how the facility would fit a specific loved one's needs and preferences.

    Features

    Housing

    • 51 resident community capacity 51 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Presence Heritage Village in Kankakee, IL is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.

    The community is designed to provide the utmost comfort and convenience for its residents. The fully furnished apartments feature private bathrooms, cable or satellite TV, and Wi-Fi/high-speed internet access. Residents can enjoy the beautiful outdoor space and gardens, as well as take advantage of the presence of a gaming room, small library, computer center, and fitness room.

    Care services are available 24/7 to ensure the safety and wellbeing of each resident. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by a dedicated staff. Medication management and special dietary restrictions are also taken into consideration.

    At Presence Heritage Village, residents can indulge in delicious meals prepared by the dining staff in a restaurant-style setting. Special dietary restrictions are accommodated to ensure everyone's needs are met.

    Residents can engage in various activities throughout the day to stay active and socially connected. There are planned day trips, fitness programs, resident-run activities, and scheduled daily activities available for everyone's enjoyment. Concierge services are also provided for any additional assistance needed.

    The location of Presence Heritage Village offers easy access to numerous amenities nearby. With cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals all within close proximity – residents can take advantage of the convenience these facilities provide.

    Overall, Presence Heritage Village provides a nurturing environment where residents can live comfortably while receiving excellent care and enjoying an array of amenities and activities designed to enhance their overall well-being.

    Nearby Places of Interest

    Physicians

    • Zaheer Saadia Zaheer Pediatric Associates Kankakee (0.2 miles)
    • Orthopedics Assoc Of Kankakee (0.6 miles)
    • Hassan H Youssef (0.6 miles)
    • Oak Orthopedics (0.6 miles)
    • Riverside Healthcare Radiology (0.6 miles)
    • Riverside Workforce Health (0.7 miles)
    • Universal Pain Management Institute - Donald Roland, MD (0.7 miles)

    Restaurants

    • McDonald's (0.3 miles)
    • Niro's Gyros (0.6 miles)
    • La Cocina Macias (0.7 miles)
    • Jimmy John's (0.8 miles)
    • KFC (0.9 miles)
    • City Tavern (1 miles)
    • Twins Chicken and Seafood (1 miles)

    Pharmacies

    • Walgreens (0.4 miles)
    • CVS Pharmacy (0.7 miles)
    • Walgreens (0.8 miles)
    • Riverside Family Pharmacy (0.9 miles)
    • Osco Drug, Bourbonnais, Pharmacy General (1.7 miles)
    • Riverview Pharmacy (2.2 miles)

    Hospitals

    • Oak Surgical Institute (0.6 miles)
    • Provena St Mary's Hospital (0.7 miles)
    • Riverside Medical Center (0.8 miles)

    Places of Worship

    • First United Pentecostal Church (0.7 miles)
    • God's Lighthouse Church (0.7 miles)
    • Morning Star Baptist Church (0.8 miles)
    • Friendship MB Church (0.8 miles)
    • St Joseph Youth Ministry (0.9 miles)
    • Caldwell Chapel Ame Zion (1 miles)
    • Southern Baptist Convention (1 miles)

    Theaters

    • Paramount Movie Theater (0.7 miles)

    Cafes

    • Gathering Grounds Coffee Shop (0.8 miles)
    • Station Street Cafe (1 miles)
    • Papis Gaming Cafe (1 miles)
    • Starbucks (1.5 miles)
    • Yolks & Berries (1.7 miles)

    Parks

    • Bird's Park (0.8 miles)
    • Perry Farm Park Exploration Station (1.7 miles)
    • Hawkins Park (1.8 miles)
    • Jurassic Park (2.1 miles)

    Transportation

    • Amtrak-Kki (0.9 miles)
    • Kankakee Train Depot (0.9 miles)
    • Ill Central Gulf Railroad Co. (1 miles)
    • U-Haul Neighborhood Dealer (1.7 miles)

    Frequently Asked Questions

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