Citadel Care Center - Kankakee

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  • Interior

    A modern hospital room with a patient bed, chair, and table on a wooden floor.

  • Decor

    A cozy and modern living room area featuring a curved sofa, decorative cushions, and a stylish coffee table.

  • Building

    A clear day showcasing a building with prominent signage in a well-maintained outdoor setting.

  • Landscaping

    A view of an educational building on a cloudy day.

  • Outdoor

    A view of a building at night, illuminated by warm lights, with a snowy landscape in the foreground.

  • Healthcare

    A modern hospital room featuring a patient bed, comfortable seating, and stylish decor.

  • Nurse

    A dedicated healthcare worker focused on her tasks at a computer desk.

Citadel Care Center - Kankakee

Information last verified:

900 West River Place, Kankakee, IL 60901

For more information about senior living options: (844) 490-3973

4.1 from 74 reviews
5 stars
52
4 stars
6
3 stars
2
2 stars
1
1 stars
13

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Top 5% Senior Living Community in 2026

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Overall Review of Citadel Care Center - Kankakee

Pros

  • pro The staff at Citadel of Kankakee are kind, professional, and genuinely care about residents.
  • pro The facility is clean, well-maintained, and welcoming with a warm, home-like atmosphere.
  • pro They go above and beyond to ensure residents feel safe, comfortable, and cared for.
  • pro Families appreciate the compassionate, attentive care and clear, helpful communication.
  • pro The director and management are amazing and professional, contributing to high-quality care.
  • pro The environment is friendly and soothing, providing a positive experience for patients and their loved ones.
  • pro The care team provides thorough medical and emotional support, reflecting their dedication.

Cons

  • pro They were not impressed with the facility; only the entrance looked well kept.
  • pro The walls in the rooms had paint peeling badly.
  • pro The restrooms needed repairs and upkeep.
  • pro The nurses were friendly but did not seem to care and left patients alone.
  • pro Assistance from staff was not timely, and call lights were often ignored.
  • pro The reviewer described the care as neglectful and unsafe.
  • pro Medications were changed without proper notification to the medical POA, and belongings went missing.
  • pro The facility reeked of urine, rooms were dirty, and paint was peeling with cobwebs in the corners.

Review

Citadel Care Center in Kankakee is best suited for families that prize a clean, home‑like atmosphere and staff who are frequently described as genuinely caring and professional. The community earns high marks for warmth, welcoming entrances, and a climate that many visitors interpret as safe and comforting for loved ones. It is especially appealing to those with memory‑care needs, where several families report attentive, compassionate routines and a sense that staff know residents by name. In short, this is a place where the outward appearance, atmosphere, and everyday interactions can feel reassuring for families who can be present regularly and engage with leadership to ensure expectations are met.

At the same time, potential residents or families should consider alternatives if reliability and consistency are nonnegotiables. A number of reviews raise concerns about staffing responsiveness and accountability, including call lights going unanswered for extended periods, delays in assistance, and medication changes made without informing the medical power of attorney. Some families describe difficulty reaching administrators or front‑desk staff after hours, and a few recount experiences that suggest a lack of thorough follow‑through on safety and care plans. For those who must have clearly demonstrated, consistently high staffing levels, or who require transparent, hands‑on oversight, it is prudent to explore other options or to insist on concrete guarantees before placement.

The strongest pros center on the human side of care. Across many accounts, the caregivers come across as kind, compassionate, and professional, with leadership and management praised for responsiveness and courtesy. The facility is repeatedly described as clean, well‑maintained, and free of strong odors, contributing to a consistently pleasant environment. Families note that the care delivered in memory‑care settings is attentive, with staff actively engaging residents, and that the overall culture feels supportive rather than perfunctory. The sense of a cohesive team, administrators, nurses, and aides working together for residents’ comfort and safety, appears to be a defining strength, which can offset some concerns when visitors observe care with their own eyes during tours or daily visits.

Nonetheless, the cons are not trivial and deserve careful attention. A notable minority of reviews describe real and persistent care gaps: missed call‑light responses, staff turning attention away during critical moments, and reports of insufficient communication about changes in medications or care plans. Several accounts raise questions about accountability and turnover, with some staff changes linked, anecdotally, to longer wait times or inconsistent experiences across shifts. Deteriorating cleanliness or maintenance issues, such as peeling paint or other signs of wear, appear in some negative narratives, along with impressions that items go missing and that basic comforts, like private rooms or in‑room phones, do not meet expectations set by marketing materials. These are meaningful red flags for families that need dependable, uninterrupted care.

The way the positives interact with the negatives matters for decision making. When leadership is perceived as attentive and when care staff are engaged, the kind, patient, and professional caregiving can create a secure environment that families can trust. The clean, welcoming facility and the sense of community reported by many visitors are powerful mitigators when day‑to‑day care meets or exceeds expectations. However, the impact of inconsistent responsiveness, gaps in communication, and alleged neglect cannot be dismissed; they can translate into real risk for residents who rely on timely assistance and strict adherence to care plans. The calculus, therefore, hinges on how proactively the family intends to partner with the facility: frequent visits, proactive questions, and formal follow‑ups can help, but require time, resources, and clear accountability from staff.

For families weighing the decision, a practical path forward is essential. First, demand a candid, staged tour at different times of day to observe staffing patterns, call‑light response, and interaction quality across shifts. Ask for the direct contact of the facility’s administrator or director and request a current list of the staffing ratios for both the general and memory‑care wings. Seek recent state or survey inspection reports and ask specifically about medication management processes, incident logs, and how losses of resident belongings are investigated and resolved. Finally, insist on real commitments: a trial period with measurable benchmarks, a clear escalation protocol, and documented assurances that changes in care plans or medications will be communicated promptly to the designated decision-maker.

Overall, Citadel Care Center – Kankakee stands as a compelling option for families who value a welcoming, well‑kept setting and consistent demonstrations of care from staff and leadership. When active oversight is part of the plan and the rapport with administrators is strong, the positives offer a solid foundation for trust and comfort. Yet for families unable to tolerate inconsistent responses, opaque communication, or signs of turnover impacting daily care, the drawbacks require serious consideration and comparison with other nearby options. In the end, the right choice will align the family’s capacity for hands‑on involvement with a facility that can deliver reliable, respectful, and safety‑driven care day in and day out. Citadel is worth exploring for the right family, with clear expectations and a plan to verify that every concern is addressed promptly.

Features

Housing

  • 107 resident community capacity 107 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Citadel Care Center in Kankakee, IL is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. This vibrant community provides a comfortable and fulfilling lifestyle for seniors.

The community features various amenities to enhance the residents' experience. A beauty salon is available on-site, ensuring that residents can always look and feel their best. Residents can enjoy their favorite TV shows with cable or satellite TV in their own accommodations. Community-operated transportation services are provided, allowing residents to easily access nearby destinations. For those who want to stay connected, there is a computer center as well as Wi-Fi/high-speed internet throughout the community.

Meals are served in a spacious dining room with restaurant-style dining, offering delicious and nutritious options for residents. Special dietary restrictions are accommodated.

Citadel Care Center pays attention to the physical well-being of its residents by providing a fitness room and outdoor space for exercise and relaxation. The fully furnished accommodations offer privacy with private bathrooms and kitchenettes for added convenience.

Housekeeping services ensure that residents' living spaces remain clean and tidy. Move-in coordination services make transitioning into the community seamless.

Care services at Citadel Care Center prioritize the safety and comfort of residents at all times. There is a 24-hour call system and constant supervision to ensure assistance is readily available when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medication schedules are adhered to properly.

A mental wellness program is offered to support the emotional well-being of residents while various activities are planned daily, including fitness programs, resident-run activities, and day trips for entertainment and engagement.

Located conveniently near numerous cafes, parks, pharmacies, physicians, restaurants, theaters, hospitals, places of worship, and transportation options; Citadel Care Center provides easy access to essential amenities within the surrounding area.

Overall, Citadel Care Center in Kankakee, IL provides a warm and welcoming environment with comprehensive care services and amenities to create an enjoyable and fulfilling lifestyle for its residents.

Nearby Places of Interest

Physicians

  • Riverside Neurology Specialists (0.3 miles)
  • Advocate Health Care (0.3 miles)
  • Neurosurgery Consultants (0.3 miles)
  • Hearing Things (0.3 miles)
  • Rush-Riverside Cancer Institute (0.3 miles)
  • David E. Krause, M.D., , FACS (0.3 miles)
  • Kankakee Valley Ob/Gyn (0.3 miles)

Parks

  • Bird's Park (0.3 miles)
  • Hawkins Park (1.7 miles)
  • Perry Farm Park Exploration Station (2.1 miles)
  • Jurassic Park (2.2 miles)

Hospitals

  • Riverside Medical Center (0.3 miles)
  • Provena St Mary's Hospital (0.4 miles)
  • Oak Surgical Institute (1 miles)

Pharmacies

  • Riverside Family Pharmacy (0.4 miles)
  • Walgreens (0.5 miles)
  • CVS Pharmacy (0.5 miles)
  • Walgreens (0.6 miles)
  • Osco Drug, Bourbonnais, Pharmacy General (1.2 miles)
  • Riverview Pharmacy (2.5 miles)

Cafes

  • Gathering Grounds Coffee Shop (0.4 miles)
  • Station Street Cafe (0.8 miles)
  • Papis Gaming Cafe (0.8 miles)
  • Starbucks (1.9 miles)
  • Yolks & Berries (2.2 miles)

Restaurants

  • La Cocina Macias (0.5 miles)
  • Twins Chicken and Seafood (0.5 miles)
  • McDonald's (0.5 miles)
  • Poor Boy Too (0.5 miles)
  • Subway (0.6 miles)
  • Little Caesars Pizza (0.7 miles)
  • Wendy's (0.7 miles)

Places of Worship

  • First United Pentecostal Church (0.5 miles)
  • Southern Baptist Convention (0.6 miles)
  • International Healing & Deliverance Center (0.9 miles)
  • God's Lighthouse Church (1 miles)
  • Morning Star Baptist Church (1 miles)
  • Friendship MB Church (1 miles)
  • St Patrick's Catholic Church (1 miles)

Transportation

  • Kankakee Train Depot (0.7 miles)
  • Amtrak-Kki (0.7 miles)
  • Ill Central Gulf Railroad Co. (0.8 miles)
  • U-Haul Neighborhood Dealer (1.8 miles)

Theaters

  • Paramount Movie Theater (0.7 miles)

Frequently Asked Questions

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