Citadel Care Center - Kankakee

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  • Interior

    A modern hospital room with a patient bed, chair, and table on a wooden floor.

  • Decor

    A cozy and modern living room area featuring a curved sofa, decorative cushions, and a stylish coffee table.

  • Building

    A clear day showcasing a building with prominent signage in a well-maintained outdoor setting.

  • Landscaping

    A view of an educational building on a cloudy day.

  • Outdoor

    A view of a building at night, illuminated by warm lights, with a snowy landscape in the foreground.

  • Healthcare

    A modern hospital room featuring a patient bed, comfortable seating, and stylish decor.

  • Nurse

    A dedicated healthcare worker focused on her tasks at a computer desk.

Citadel Care Center - Kankakee

900 West River Place, Kankakee, IL 60901

For more information about senior living options: (844) 490-3973

4 from 64 reviews
5 stars
43
4 stars
6
3 stars
2
2 stars
0
1 stars
13

Skilled Nursing Facility

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    Overall Review of Citadel Care Center - Kankakee

    Pros

    • pro The staff and management are compassionate, helpful, and respectful to residents.
    • pro The Citadel of Kankakee is described as highly professional and consistently friendly.
    • pro The director is amazing and professional; the staff are friendly, professional, and attentive.
    • pro The administration and staff are responsive and dedicated to residents and their families.
    • pro The facility is clean, well-maintained, and welcoming with a home-like environment.
    • pro Families feel confident that residents' needs are fully met at Citadel.
    • pro The nursing staff are amazingly caring and treat residents like family.
    • pro The building maintains a pleasant, odor-free atmosphere and overall cleanliness.
    • pro The staff go above and beyond to address residents' care and concerns.
    • pro The environment is described as warm, caring, and supportive, making it a recommended choice.

    Cons

    • pro The place reeked of urine.
    • pro The majority of the staff was rude.
    • pro The rooms were dirty.
    • pro Paint was peeling off the walls and cobwebs were in the corners.
    • pro The care was horrible.
    • pro The response to the call button was almost obsolete.
    • pro Many articles of clothing and phone chargers came up missing.
    • pro Neglect has been unreal in a short period of time.
    • pro The staff spent more time on their phones or smoking.
    • pro This place has been a nightmare since the first day.

    Review

    Citadel of Kankakee draws a wide range of strong opinions from those who have experienced it, and the stories resonate with both warmth and concern. A large number of reviewers describe the staff and management as compassionate, helpful, and respectful toward residents. They repeatedly highlight a sense of going above and beyond for residents and their families, with comments about quick, attentive responses to needs and a teamwork mindset where staff step in to assist whenever something is required. Visitors and family members often express gratitude for the kindness they encounter, and many emphasize how professional, welcoming, and caring the environment feels from the first impression through the day-to-day care.

    Several reviewers single out the leadership and the quality of care across departments. The director is frequently described as amazing and professional, with many noting that the entire staff maintains a friendly, professional demeanor even when staffing is tight. The memory care area, in particular, is praised for the care provided, with families expressing confidence in the staff and the level of attention given to their loved ones. Cleanliness and a well-maintained atmosphere are recurring positives, with phrases such as "clean and welcoming," "home-like environment," and "pride in their work" appearing repeatedly. The facility is also commended for its approach to rehabilitation and short-term stays, with some reviewers looking forward to antibiotic rehabilitation and appreciating the 200% responsiveness they describe.

    Cleanliness, atmosphere, and a sense of family-like care come up again and again as standout features. Several reviews emphasize a homey environment where the smells and the upkeep are well managed, contributing to a sense of comfort whether the person is in memory care or a general nursing setting. Families note that staff in every department are consistently friendly and attentive, and they appreciate the visible care and pride staff take in maintaining a supportive, nurturing space. The overall tone from many reviewers is one of reassurance: they feel their loved ones are in capable hands within a facility that feels both well-run and caring.

    The positive words extend to real-world experiences with loved ones: families describe staff who communicate openly, answer questions, and create an environment where residents feel safe and cared for. Several reviewers recount experiences of personal attention and thoughtful interactions, acknowledging how the staff works to meet residents' needs while balancing the practical realities of a busy facility. The sense of trust and confidence that families derive from seeing their relatives treated with dignity, compassion, and respect is a recurring thread, along with appreciation for how the staff handle daily routines and clinical care with professionalism.

    Despite the strong positive themes, there are notable, sternly negative counterpoints within the same collection of reviews. A subset of reviewers paints a very different picture, alleging neglect and poor conditions. They describe issues such as persistent odors, dirty rooms, and a perception that some staff members were rude or disengaged. Other accounts claim delays in responding to call buttons, medication changes without informing the appropriate medical power of attorney, and missing items like clothing or chargers. Reports of inadequate communication with families, incidents involving misdirected medical information, and concerns about the handling of routine care - such as not changing bandages promptly - are all cited as troubling experiences. Some reviewers describe a difficult time trying to obtain information or transfers, suggesting that at times the facility was unresponsive to concerns raised by relatives.

    There is also a candid critique from a current or former employee who emphasizes that there can be stark contrasts in experience. They describe personal knowledge of neglectful practices, with claims that call lights are shut off or ignored while staff focus on personal phone use or smoking, and they express distrust in the social worker's communication. Additional reviews echo a sense of inconsistency in care, mixing praise with warnings that not all shifts or units meet the same standards, and noting that the experience can heavily depend on individual staff members or the particular department. These voices stress that for anyone considering Citadel, thorough due diligence and direct conversations with staff, residents, and POA representatives are essential.

    Taken together, the landscape of experiences at Citadel of Kankakee is a blend of heartfelt praise and serious caution. Many families and residents celebrate a caring, professional, and clean environment with staff who are described as empathetic and dedicated. Others warn that neglect, miscommunication, or inconsistency in care can occur, and they urge prospective families to investigate carefully, seek firsthand impressions, and verify critical details such as call systems, medication management, and the handling of transfers and wound care. The facility clearly leaves a strong impression - positive for many, deeply troubling for others - highlighting how essential individual experiences, unit-specific cultures, and clear communication are in determining overall satisfaction and safety in long-term or short-term care.

    Features

    Housing

    • 107 resident community capacity 107 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Citadel Care Center in Kankakee, IL is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. This vibrant community provides a comfortable and fulfilling lifestyle for seniors.

    The community features various amenities to enhance the residents' experience. A beauty salon is available on-site, ensuring that residents can always look and feel their best. Residents can enjoy their favorite TV shows with cable or satellite TV in their own accommodations. Community-operated transportation services are provided, allowing residents to easily access nearby destinations. For those who want to stay connected, there is a computer center as well as Wi-Fi/high-speed internet throughout the community.

    Meals are served in a spacious dining room with restaurant-style dining, offering delicious and nutritious options for residents. Special dietary restrictions are accommodated.

    Citadel Care Center pays attention to the physical well-being of its residents by providing a fitness room and outdoor space for exercise and relaxation. The fully furnished accommodations offer privacy with private bathrooms and kitchenettes for added convenience.

    Housekeeping services ensure that residents' living spaces remain clean and tidy. Move-in coordination services make transitioning into the community seamless.

    Care services at Citadel Care Center prioritize the safety and comfort of residents at all times. There is a 24-hour call system and constant supervision to ensure assistance is readily available when needed. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medication schedules are adhered to properly.

    A mental wellness program is offered to support the emotional well-being of residents while various activities are planned daily, including fitness programs, resident-run activities, and day trips for entertainment and engagement.

    Located conveniently near numerous cafes, parks, pharmacies, physicians, restaurants, theaters, hospitals, places of worship, and transportation options; Citadel Care Center provides easy access to essential amenities within the surrounding area.

    Overall, Citadel Care Center in Kankakee, IL provides a warm and welcoming environment with comprehensive care services and amenities to create an enjoyable and fulfilling lifestyle for its residents.

    Nearby Places of Interest

    Physicians

    • Riverside Neurology Specialists (0.3 miles)
    • Advocate Health Care (0.3 miles)
    • Neurosurgery Consultants (0.3 miles)
    • Hearing Things (0.3 miles)
    • Rush-Riverside Cancer Institute (0.3 miles)
    • David E. Krause, M.D., , FACS (0.3 miles)
    • Kankakee Valley Ob/Gyn (0.3 miles)

    Parks

    • Bird's Park (0.3 miles)
    • Hawkins Park (1.7 miles)
    • Perry Farm Park Exploration Station (2.1 miles)
    • Jurassic Park (2.2 miles)

    Hospitals

    • Riverside Medical Center (0.3 miles)
    • Provena St Mary's Hospital (0.4 miles)
    • Oak Surgical Institute (1 miles)

    Pharmacies

    • Riverside Family Pharmacy (0.4 miles)
    • Walgreens (0.5 miles)
    • CVS Pharmacy (0.5 miles)
    • Walgreens (0.6 miles)
    • Osco Drug, Bourbonnais, Pharmacy General (1.2 miles)
    • Riverview Pharmacy (2.5 miles)

    Cafes

    • Gathering Grounds Coffee Shop (0.4 miles)
    • Station Street Cafe (0.8 miles)
    • Papis Gaming Cafe (0.8 miles)
    • Starbucks (1.9 miles)
    • Yolks & Berries (2.2 miles)

    Restaurants

    • La Cocina Macias (0.5 miles)
    • Twins Chicken and Seafood (0.5 miles)
    • McDonald's (0.5 miles)
    • Poor Boy Too (0.5 miles)
    • Subway (0.6 miles)
    • Little Caesars Pizza (0.7 miles)
    • Wendy's (0.7 miles)

    Places of Worship

    • First United Pentecostal Church (0.5 miles)
    • Southern Baptist Convention (0.6 miles)
    • International Healing & Deliverance Center (0.9 miles)
    • God's Lighthouse Church (1 miles)
    • Morning Star Baptist Church (1 miles)
    • Friendship MB Church (1 miles)
    • St Patrick's Catholic Church (1 miles)

    Transportation

    • Kankakee Train Depot (0.7 miles)
    • Amtrak-Kki (0.7 miles)
    • Ill Central Gulf Railroad Co. (0.8 miles)
    • U-Haul Neighborhood Dealer (1.8 miles)

    Theaters

    • Paramount Movie Theater (0.7 miles)

    Frequently Asked Questions

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