Residents and families frequently describe the staff as kind, professional, and caring.
Many reviewers say the caregivers are consistently pleasant, attentive, and compassionate in daily interactions. Several also mention feeling confident in the care their loved one received, including support across units and departments. A few reviews are much more negative about staff attitudes, but the overall pattern of praise for caring interactions is repeated across the majority of comments.
common17 reviews mention this
Facility cleanliness and odors
A well-kept, clean environment comes up often in positive feedback.
Multiple reviews describe the building as clean and well maintained, with some reviewers specifically noting controlled smells or no odors. Others mention the facility feels welcoming and cared for when they visited or during ongoing stays. A smaller set of reviews raise the opposite concern, calling out dirty rooms, peeling paint, or odor problems, which is important to factor in.
caveat10 reviews mention this
Call responsiveness and communication
Some reviewers report slow responses and communication gaps.
Several reviewers describe delays when they needed help, including accounts of call button response taking a long time or not happening as expected. Others mention difficulty getting in contact, such as not receiving promised phone calls or struggling to reach staff. A few also tie these frustrations to broader concerns about care continuity, which suggests the experience may vary by situation and staffing at the time.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
107 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Riverside Neurology Specialists (0.3 miles)
Advocate Health Care (0.3 miles)
Neurosurgery Consultants (0.3 miles)
Hearing Things (0.3 miles)
Rush-Riverside Cancer Institute (0.3 miles)
David E. Krause, M.D., , FACS (0.3 miles)
Kankakee Valley Ob/Gyn (0.3 miles)
Parks
Bird's Park (0.3 miles)
Hawkins Park (1.7 miles)
Perry Farm Park Exploration Station (2.1 miles)
Jurassic Park (2.2 miles)
Hospitals
Riverside Medical Center (0.3 miles)
Provena St Mary's Hospital (0.4 miles)
Oak Surgical Institute (1 miles)
Pharmacies
Riverside Family Pharmacy (0.4 miles)
Walgreens (0.5 miles)
CVS Pharmacy (0.5 miles)
Walgreens (0.6 miles)
Osco Drug, Bourbonnais, Pharmacy General (1.2 miles)
Riverview Pharmacy (2.5 miles)
Cafes
Gathering Grounds Coffee Shop (0.4 miles)
Station Street Cafe (0.8 miles)
Papis Gaming Cafe (0.8 miles)
Starbucks (1.9 miles)
Yolks & Berries (2.2 miles)
Restaurants
La Cocina Macias (0.5 miles)
Twins Chicken and Seafood (0.5 miles)
McDonald's (0.5 miles)
Poor Boy Too (0.5 miles)
Subway (0.6 miles)
Little Caesars Pizza (0.7 miles)
Wendy's (0.7 miles)
Places of Worship
First United Pentecostal Church (0.5 miles)
Southern Baptist Convention (0.6 miles)
International Healing & Deliverance Center (0.9 miles)
Citadel Care Center - Kankakee on seniors.fyi includes 10 photos including images showing interior, building, outdoor, landscaping, healthcare, nurse, clouds, grass, and more.
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