Bickford of Bourbonnais
Save100 Jones Drive, Bourbonnais, IL 60914
For more information about senior living options: (844) 490-3973
Bickford of Bourbonnais offers competitive pricing for its residential options compared to both Kankakee County and the wider state of Illinois. For a studio, residents can expect to pay $3,346 per month, which is notably lower than the county average of $4,084 and significantly less than the state average of $4,028. However, when looking at one-bedroom accommodations, Bickford's price of $4,258 is slightly higher than both the county rate of $3,917 and the state average of $3,527. The two-bedroom option stands out with a monthly cost of $6,200; this is considerably above both Kankakee County's average of $4,510 and Illinois' average of $4,208. Overall, while Bickford provides attractive rates for studios that are well below local and state averages, its other room types may be positioned at a premium relative to surrounding options.
| Floor plans | Bickford of Bourbonnais | Kankakee County | Illinois |
|---|---|---|---|
| Studio | $3,346 | $4,084 | $4,028 |
| 1 Bedroom | $4,258 | $3,917 | $3,527 |
| 2 Bedrooms | $6,200 | $4,510 | $4,208 |
In Bourbonnais, Bickford Senior Living has elicited a spectrum of experiences from families navigating the complexities of Alzheimer's care. On one end, some visitors describe the facility as clean, welcoming, and staffed by caring individuals who make a positive impression during tours and visits. On the other, a steady stream of families report serious concerns about billing, transparency, and the quality and consistency of care. Taken together, the reviews paint a picture of a community that can feel warm and home-like to some, while leaving others frustrated, confused, and distressed by what they perceive as mismanagement and neglect.
A central thread running through many of the negative accounts is billing and expectations around services. One family planned for their mother - who has advanced Alzheimer's - to move in, only to decide to keep her at home after signing initial paperwork. Despite that decision, they allege that Bickford sought to charge them more than two thousand dollars for "absolutely nothing." The amount cited - $2,635 - comes amid questions about whether any services were rendered after the patient never moved in. The family, describing the elder on a fixed, limited income, calls the charges outrageous and unethical and notes that they are still awaiting a corporate response. The sense of being billed for care that never occurred left them feeling exploited and wary about future billing practices.
Compounding the billing frustration are serious accusations about tours and sales tactics, particularly involving a staff member named Arianna. Several reviewers warn others to watch out for Arianna, describing a tour scenario in which she allegedly claimed there was only one room available and suggested a five-day hold "without charge." Critics say she did not respond to messages seeking to cancel or reconsider, only to reappear with a notice of charges when the potential resident ultimately declined. One reviewer even alleges that Arianna intentionally misled them to secure a payment, citing a $1,500 charge framed as a consequence of the decline. Observers also recount a firsthand environmental concern - the tour environment itself felt neglected, with overflowing garbage cans and a perception that CNAs and other staff were scarce during the tour, raising questions about who would care for residents if they moved in.
Beyond the financial and sales concerns, families recount instances that raise alarm about actual care provided. Several reviews describe losses of belongings, such as clothes that never reappeared after laundry was turned over to the facility, prompting families to spend their own funds to replace garments. Others recount alarming lapses in daily care: a resident with fecal matter on her face and body, with apparently little cleanup, and reports of a CNA staff pattern characterized by long stretches of time - up to 23 hours - without intervention or check-ins. One reviewer summarized this sentiment by saying that the facility seemed "out for the money" and did not deliver the level of care that had been promised when families were told the facility would manage nursing, housekeeping, bathing, and laundry as the elder's abilities declined. The sense of accountability appeared to be substantially lacking for some families, who described the executive leadership as slow to respond and focused on excuses rather than solutions.
There are also specific care lapses that have left families dismayed. Some recount an infection in a grandmother that allegedly went untreated, with assurances from staff that a nurse would check in weekly, but those checks never occurred. The rooms were described as dirty, housekeeping as inconsistent, and the overall standard of care as uneven. Family members visiting biweekly found rooms difficult to navigate and maintain, with examples such as a hallway of clutter and a room that had not been properly cleaned. In one particularly troubling instance, a resident's breakfast was left uneaten in a room because she could not access the dining area, and no one came to assist. The pattern of unfulfilled promises - "the nurse will be back Thursday to see her," followed by no follow-through - contributes to a perception that communication from leadership, including the executive director, Ariana, was insufficient or dismissive.
Despite these predominantly negative voices, the facility does attract a subset of reviewers who speak favorably of their experiences. Some praise the home-like environment and the warmth of the staff, calling particular employees "amazing" and noting that the team was attentive to families' needs. A few reviewers highlight specific positives: a welcoming tour, helpful explanations, a sense that the staff would follow up, and the existence of transportation options, such as a bus to take residents to various places. A handful of comments convey gratitude for the dedication of certain nurses, and some visitors express trust in the care philosophy and the kindness of many individual caregivers. These positive notes, however, are juxtaposed with the more frequent and detailed grievances described by other families.
If there is a throughline across the entire set of experiences, it is that expectations - around admission, care, and ongoing billing - have not always aligned with reality for many families. The stories underscore the importance of clear, written agreements about what services will be provided, what charges apply, and when and how those charges can be adjusted or reversed. They also highlight the need for transparent communication from facility leadership and accountability for nursing, housekeeping, and maintenance staff. For families considering Bickford of Bourbonnais, the prevailing takeaway is to proceed with caution: seek detailed disclosures, request written policies on billing and on care plans, verify staffing levels and routines, and insist on timely, direct communication with management. While some people may find comfort and care within the walls of this community, others clearly fear that the business and care practices do not consistently meet their needs or the promises made during tours and admissions.
Bickford of Bourbonnais in Bourbonnais, IL is an assisted living community that offers a range of housing options including 2-bedroom apartments and studio apartments. The community provides various types of care including Independent Living, Memory Care, and Skilled Nursing Facility services.
Residents at Bickford of Bourbonnais can enjoy a variety of amenities and services to enhance their daily lives. There are numerous activities available on-site to keep residents engaged and entertained. The community also has a beautician on-site for convenient personal care needs. Residents can relax and unwind in the bath tubs or take advantage of the spa facilities. Cable or satellite TV is provided for entertainment purposes.
For dining options, Bickford of Bourbonnais offers nutritious meals with options for low/no sodium diets and vegetarian preferences. Room service is available for added convenience.
The community also provides valuable services such as financing advice and home sale assistance. Housekeeping services are included to ensure a clean living environment. Laundry facilities are available for residents' convenience.
Bickford of Bourbonnais boasts both indoor and outdoor common areas where residents can socialize with fellow community members. Overnight guests are welcome, with guest parking available on-site. Private cleaning services are offered for additional comfort. Resident parking is conveniently provided.
Additionally, the community offers respite or short term stays, ideal for individuals in need of temporary care or recovering from an illness or surgery.
Care services at Bickford of Bourbonnais include diabetic care, incontinence care, and medication management to meet the individual needs of residents.
Residents can participate in a range of activities designed to promote social interaction and mental stimulation. These include arts and crafts, book club discussions, cooking club activities, educational speakers/lifelong learning sessions, fitness programs, games like Wii bowling, live musical performances, religious services, storytelling sessions and more.
Bickford of Bourbonnais is located near several cafes, parks, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals, providing easy access to various amenities and services within the community's vicinity.
Overall, Bickford of Bourbonnais provides a welcoming and supportive environment for individuals seeking assisted living services in the Bourbonnais area.
The area of Bourbonnais, Illinois, where these establishments are located offers a variety of conveniences for senior living. With several restaurants within walking distance, such as Brick Stone Brewery and Culver's, there are plenty of dining options to choose from. Additionally, there are nearby pharmacies like Riverview Pharmacy for easy access to medications. For medical needs, there are physicians at Brown Professional Centre and Riverside Medical Group - Pediatric Specialists in close proximity. The area also offers recreational opportunities with parks like Perry Farm Park Exploration Station and Jurassic Park nearby for outdoor activities. Places of worship such as St Joseph Youth Ministry and River Valley Christian Fellowship cater to spiritual needs. Overall, this part of Bourbonnais provides a well-rounded community with amenities that cater to the needs of seniors looking to live comfortably in the area.
Bickford of Bourbonnais offers competitive pricing for its residential options compared to both Kankakee County and the wider state of Illinois. For a studio, residents can expect to pay $3,346 per month, which is notably lower than the county average of $4,084 and significantly less than the state average of $4,028. However, when looking at one-bedroom accommodations, Bickford's price of $4,258 is slightly higher than both the county rate of $3,917 and the state average of $3,527. The two-bedroom option stands out with a monthly cost of $6,200; this is considerably above both Kankakee County's average of $4,510 and Illinois' average of $4,208. Overall, while Bickford provides attractive rates for studios that are well below local and state averages, its other room types may be positioned at a premium relative to surrounding options.
Bickford of Bourbonnais offers 1-bedroom apartments, 2-bedroom apartments, and Studio apartments.
Bickford of Bourbonnais is located at 100 Jones Drive, Bourbonnais, IL 60914 in Kankakee County, Illinois
Bickford of Bourbonnais offers medication management to ensure that residents receive their prescribed medications on time and in the correct dosages, which is crucial for maintaining overall health and cognitive function in individuals with dementia or Alzheimer's disease. This systematic approach minimizes the risk of errors that can arise from memory challenges associated with these conditions. Additionally, incontinence care is provided with sensitivity and respect, helping to maintain the dignity of residents while addressing a common issue among those with cognitive impairments. By creating a supportive environment where personal hygiene needs are met discreetly and compassionately, Bickford fosters a sense of comfort and security for residents, allowing them to focus on social engagement and daily activities rather than potential discomfort or embarrassment.
Yes, Bickford of Bourbonnais allows both dogs and cats.
Bickford of Bourbonnais on seniors.fyi includes 15 photos including images showing interior, decor, dining, bathroom, front porch, outdoor seating, living room, seating area, and more.
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