Presence Our Lady Of Victory
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20 Briarcliff Lane, Bourbonnais, IL 60914
For more information about senior living options: (844) 490-3973
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The overnight CNAs were the sweetest young ladies who truly cared, and the male nurse was a gentle giant. The facility is clean, well-maintained, and has a welcoming atmosphere. The staff are professional, well-trained, and genuinely kind and compassionate. Administration is attentive and responsive to feedback. The care teams provide excellent nursing and therapy with dignity and respect. The environment gives families peace of mind knowing their loved ones are in good hands. The food is good, and the staff are friendly and caring. Crystal Pak was attentive and made his stay comfortable. The community feels like one big family that values residents' well-being. End-of-life and bedside care are delivered with warmth, compassion, and support.
The reviewer described it as the most horrible experience ever, noting that a loved one suffered there and no one cared. A reviewer warned that dropping a loved one at this place would be dangerous, saying God help their soul. The reviewer stated that someone would regret it for the rest of their life. There were reports of no private bathroom sink and IVs not being finished until almost midnight. Many belongings were lost or stolen, care was horrible, there were constant unexplained injuries, and medical errors occurred one month after admission; the reviewer urged others not to send a loved one there. The administration was accused of blocking family visits and requiring a code to enter, with concerns about POA rights. Staff were described as slow to call a doctor or respond to a call light, with medical errors occurring after admission. A reviewer noted that a patient arrived with bedsores from a previous facility and that wound care took time to improve, indicating initial care problems.Across the collection of reflections, the care experiences center on people - the staff who show up with kindness, the routines that create a sense of safety, and the moments when families feel heard and supported as they navigate difficult times. Several families speak with heartfelt gratitude for the overnight CNAs, whose warmth and attentiveness left a strong impression during some of the most challenging days. In particular, one sister-in-law's caregivers are remembered as "the sweetest young ladies," while a male nurse is described as a "gentle giant" who brought a sense of calm and dignity in her final days. Those who shared these memories emphasize that the care environment became a place of meaningful comfort rather than just a facility.
Other reviewers highlight rehabilitation and post-acute care as strong points. The facility is repeatedly described as clean and well-maintained, with a welcoming atmosphere that helps ease the stress of patients and their families. The positive reviews emphasize not only the physical space but also the quality of care delivered by dedicated teams. Readers can sense a genuine appreciation for the hands-on assistance, steady routines, and the sense that staff members truly want the best for residents during rehabilitation and recovery journeys. Several of these accounts conclude with encouragement to others who need rehabilitation services, reflecting a trust built on consistent, reliable care.
Access to information and responsive communication also stands out as a notable strength in several testimonials. Families speak of administration that is attentive and available, with staff who take the time to check in, provide updates, and address concerns. One reviewer specifically notes a customer service manager who regularly checks in with families, offering reassurance and ongoing updates. This kind of proactive communication appears to play a crucial role in creating peace of mind for families who are far from their loved ones and navigating unfamiliar medical or rehabilitative pathways.
The sense of home and community emerges vividly in stories about long-term residents and daily life within the facility. Grandparents and other elders are described as finding a comfortable rhythm - snacks that cater to their tastes, opportunities for walking the halls, and interactions with activity Aids that bring conversation and companionship into their days. These narratives emphasize not just care in the moment but a broader environment where residents feel valued, heard, and supported by a staff that treats their routines and preferences with respect. In these accounts, the facility becomes more than a place for ongoing care; it becomes a place that honors familiar routines and personal histories.
Several reviewers single out individual staff members who made a tangible difference. Notable mentions include a dedicated wound care team that helped a grandmother recover from bedsores after moving to Citadel, with marked improvement over weeks. Crystal Pak is highlighted for her attentiveness and proactive communication with families; she would regularly check on patients and engage with relatives about ways she could help. Descriptions of Crystal as "fantastic" and "very attentive" recur, underscoring how a few compassionate, engaged caregivers can significantly ease the emotional burden on families during a loved one's stay. Across these accounts, it's clear that personalized attention and the willingness to go the extra mile - whether through daily updates, thoughtful reminders, or extra laps around a patient's needs - leave lasting positive impressions.
Yet no collection of experiences would be complete without authentic voices of concern. A family's September 2024 visit recounts a contrasting trajectory: initial optimism upon touring a clean, well-kept facility, followed by a series of troubling concerns after the patient entered care. Reported issues included missed showers, missing personal items, and problems with medications, all occurring during a period when the mother transitioned toward hospice. The review notes diminished food quality and quantity, and ultimately a relatively short stay that ended with the patient's passing. This account serves as a sobering reminder that the reality of care can be uneven over time and across different episodes, underscoring the essential need for consistent standards and vigilant follow-up in every phase of a patient's stay.
Another pointed review focuses on visitation and family involvement. It alleges a tense period where the family's access to a loved one was restricted by administration, with requests for a visiting code that, at times, felt inconsistent with the rights of a Power of Attorney and the role of family support in care decisions. The reviewer describes attempts to challenge perceived overreach, the administration's initial resistance to family presence, and a lack of timely notification whenever transfers or hospitalizations occurred. Such experiences highlight the complexities that can arise around governance, patient rights, and family engagement within longer-term care settings, reminding readers that good care depends not only on clinical expertise but also on transparent, respectful collaboration with families.
In the end, the narratives converge on a central truth: this is a place where many families found compassion, competence, and community in moments of vulnerability, while other families experienced disappointments and frustration that call for ongoing improvement. Several reviews celebrate the warmth of end-of-life care, with Our Lady of Victory described as a space where nursing staff, aides, and even Sisters offered presence, prayers, and practical comfort during a difficult time. The staff's readiness to provide snacks, extra blankets, and quiet companionship speaks to a holistic approach that supports both patient and loved ones as they navigate grief, uncertainty, and loss. The recurring themes - cleanliness and care in everyday routines, attentive and personal interactions from staff, and a commitment to family engagement - combine to present a complex, multi-faceted portrait of a facility that can be a source of immense solace for some and contentious for others.
Taken together, the reviews reveal a facility and a culture that are deeply human: moments of extraordinary kindness, moments of frustration, and moments of healing. The strength lies in the people - the CNAs, nurses, therapists, wound care specialists, administrative staff, and volunteers - whose everyday acts of listening, checking in, and offering a hand or a kind word can transform an ordinary stay into a meaningful experience. For some families, Citadel and its associates provide a sanctuary of dignity, comfort, and connection in difficult days; for others, the experience exposes gaps that remain to be addressed. The enduring takeaway is that care is a human enterprise, best measured not only by the walls of a building but by the hearts of those who work within it.
107 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Presence Our Lady of Victory in Bourbonnais, IL is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. With a focus on providing a high-quality lifestyle, this community aims to create a vibrant and engaging environment for seniors.
The amenities at Presence Our Lady of Victory are designed to cater to the needs and preferences of its residents. A beauty salon is available for those who want to look and feel their best, while cable or satellite TV ensures entertainment options are readily available. Community operated transportation allows for easy access to nearby destinations, and a computer center offers opportunities for staying connected in the digital age.
Residents will enjoy delicious meals in a restaurant-style dining room, with special dietary restrictions taken into consideration. Housekeeping services ensure that living spaces are always clean and tidy, and move-in coordination makes transitioning into the community hassle-free. Outdoor space, including a beautiful garden, provides an opportunity for relaxation or socializing amidst nature.
Care services at Presence Our Lady of Victory are comprehensive and personalized. The 24-hour call system and supervision guarantee that help is always available when needed. Trained staff assist residents with activities of daily living such as bathing, dressing, and transfers. Medication management ensures proper administration of medications, while meal preparation follows diabetes diet guidelines and other special dietary restrictions.
Residents can engage in various activities offered by the community to stay physically active and mentally stimulated. Fitness programs cater to different abilities, while planned day trips provide opportunities for exploration outside the community. Resident-run activities allow individuals to take charge of their own hobbies and interests, while scheduled daily activities keep them engaged throughout the day.
With numerous nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals within close proximity to Presence Our Lady of Victory in Bourbonnais, IL residents have convenient access to various services they may need.
At Presence Our Lady of Victory, seniors can expect a warm and inviting environment that promotes their overall well-being and supports their individual needs.
Presence Our Lady Of Victory is located at 20 Briarcliff Lane, Bourbonnais, IL 60914 in Kankakee County, Illinois
Presence Our Lady Of Victory on seniors.fyi includes 12 photos including images showing interior, healthcare, physical therapy, bathroom, rehabilitation, gym, exercise equipment, office, and more.
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Interior
Decor
Kitchen
Artwork
Bathroom
Exercise Equipment
Gym
Healthcare
Coffee Station
