Passavant Area Hospital is a nursing home community in Jacksonville, IL.
Information last verified:
1600 West Walnut Street, Jacksonville, IL 62650
For more information about senior living options: (866) 208-4318
2.4 from 109 reviews
5 stars
32
4 stars
5
3 stars
4
2 stars
4
1 stars
64
Overall Review of Passavant Area Hospital
caveat21 reviews mention this
Long ER wait times frustrate
Many reviewers say they waited hours before being seen or getting results.
A recurring complaint is long waits in the emergency room, with multiple reviewers describing hours in the lobby or treatment delays. Several people also mention inconsistent progress after check-in, including cases where they left after waiting or still didn’t receive results promptly. Even when care was ultimately provided, some reviewers still described the wait as a major part of what felt wrong with the visit.
common19 reviews mention this
Staff kindness comes through
Many residents and families describe ER and inpatient staff as friendly and caring.
Alongside the negative experiences, many reviewers praise staff for being professional, attentive, and kind during ER visits and inpatient stays. Multiple reviews highlight feeling comfortable and supported by nurses, doctors, and techs, including people thanking specific caregivers and describing good communication and explanations. Reviewers also mention that even in busy situations, staff helped manage the flow and check on patients.
caveat4 reviews mention this
Food and cleanliness draw complaints
Some reviewers report concerns about cleanliness and the hospital’s food quality.
A smaller but clear thread in the reviews involves concerns about cleanliness, including stained room details and questions about cleanliness in the ER. A few reviewers also describe the food as unappealing or “nasty,” contrasting with other accounts that focus on clinical care. Taken together, these comments suggest the experience may vary by unit and visit.
caveat4 reviews mention this
Billing and insurance issues recur
Several reviewers say billing and insurance processing was difficult to fix.
Some reviewers report frustration with billing and insurance follow-through, including unanswered calls and bills that arrive later or in unexpected forms. A few reviews describe errors tied to patient information and claim denials, as well as difficulty getting corrected claims submitted. These comments suggest paperwork problems can add stress after the care is finished.
caveat4 reviews mention this
Pain clinic experiences are mixed
Multiple reviewers criticize the hospital’s pain clinic care and communication.
Several reviews focus on the pain clinic, with people describing customer-service problems and dissatisfaction with how pain management was handled. A few reviewers claim medication issues and say they felt blamed for outcomes or that care decisions weren’t aligned with their history. Others frame the pain clinic as not matching what they expected for chronic pain support.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
15 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Nearby Places of Interest
Physicians
Jacksonville Pediatric Associates (0 miles)
Jacksonville Oncology Institute (0.1 miles)
Doctor's Plaza (0.2 miles)
Passavant Internal Medical Associates (0.2 miles)
Interventional Pain Medicine (0.2 miles)
Jacksonville Family Medical Associates (0.6 miles)
MPS Jacksonville Family Med Assoc (0.6 miles)
Hospitals
Passavant Hospital OB Floor (0 miles)
Passavant Hospital Third Floor (0.1 miles)
Cardiopulmanary Passavant (0.1 miles)
Passavant Hospital Ambulatory Surgery (7.9 miles)
Places of Worship
Faith Lutheran Church-Elca (0.4 miles)
In His Service-Jesus Is Lord (1.1 miles)
First Baptist Church (1.2 miles)
House of Worship COGIC (1.5 miles)
Our Redeemer Lutheran Church (1.6 miles)
Southern Baptist Convention (1.6 miles)
Southern Baptist Convention (1.6 miles)
Restaurants
K's Creek Golf Club and Kitchen 63 Restaurant (0.6 miles)
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Private pay home care offers a flexible caregiving option for older adults and families who don't qualify for government programs, allowing them to directly fund in-home care services that range from daily assistance to specialized support. This model's customization potential enables aging in place while addressing financial considerations through strategic planning options, though clients must navigate marketplace challenges and ensure quality compliance.
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15 resident community capacity
Skilled Nursing Facility
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Caring, dedicated staff with personalized resident attention.
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