1600 West Walnut Street, Jacksonville, IL 62650
For more information about senior living options: (844) 490-3973
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The ER staff and Dr. Michael were great. All the staff were very friendly and fast. The nurses were professional and knowledgeable. The 3rd floor staff were absolutely amazing. The 3rd floor staff and Dr. White were excellent.
The ER floors are stained and dirty, and the blankets given to patients are not washed. They just want to give a quick answer that you're okay and ship you out the door. Patients are kept waiting hours upon hours for no real results. There is a major lack of concern and compassion toward patients. When concerns are addressed, they avoid answering or ignore them. The pain clinic is described as being about making money, not patient care. A nurse screamed at patients, and a staff member made insensitive comments about pronouns, signaling unprofessional behavior. The food in the hospital is not fit to eat. Billing and financial services are unresponsive, leading to pre-collections and unresolved bills.Across a broad swath of experiences, this hospital system emerges as a place where care can be profoundly inconsistent. On one end of the spectrum are patients who describe compassionate, skilled clinicians and efficient strides toward treatment; on the other, there are numerous accounts of hours spent waiting in the ER with little to show for it, rough treatment from staff, and a sense that cleanliness and organization are not reliable priorities. The collection paints a picture of a health system that can deliver excellent individual moments of care while struggling with systemic issues that affect many patients at once.
A recurrent theme is the difficulty and frustration of ER waits. Several reviews recount waiting for hours, sometimes with real or perceived delays in triage and treatment. One patient described sitting for two hours only to watch new patients be taken back and seen while they remained in the waiting room. The sentiment across similar accounts is that long waits are common, with some expressing that the ER staff cite busyness as the reason for delays, yet observe others being seen much sooner. A different account cited an afternoon of six hours before any attention was given to a child with severe pain, followed by the offering of discharge rather than a clear path to care. In contrast, there are also reports of much shorter waits and swift actions - one patient waited around ten minutes and then received a diagnosis and was prepared for surgery within a few hours - illustrating how variable experiences can be from day to day and case to case.
The physical environment and basic conditions of care surface repeatedly as concerns. Several reviews mention stained floors and blankets that were not clean, with one account describing a blanket that had not been washed. Some patients raise alarms about the presence of pests and unsanitary conditions in the ER, including remarks from a staff member that were deemed insensitive or inappropriate by patients and families. There are also worries about hospital rooms and cleanliness that intensify the perception that patient comfort and dignity are not consistently prioritized. Yet within the same hospital system, other patients describe spaces that felt well-kept and care environments that were properly maintained, underscoring the unevenness in what patients actually experience during their stays.
Staff demeanor and professionalism emerge as a major fulcrum of patient sentiment. A significant portion of the reviews critiques the empathy, communication, and accountability of many frontline workers. Some patients report feeling ignored when raising concerns, with nurses and other staff sometimes avoiding direct answers or failing to acknowledge questions. There are specific accusations of unprofessional behavior, including a nurse who was described as screaming at several patients and a clinician who allegedly made inappropriate or biased remarks about pronouns. These accounts contribute to a sense that compassion and respectful communication are not guaranteed, which can deeply affect patients who are already in vulnerable positions. On the flip side, there are vivid testimonials to outstanding care: several ER staff and doctors are praised for their attentiveness, kindness, and technical competence, and a handful of nurses are singled out for their professionalism and knowledge. In particular, a group of names - Payten, Latisha, Andrew, Laura, Roberta - are celebrated for positive bedside manner and effective care, while other departments feature clinicians who are described as excellent and dedicated. The mixed bag of feedback underscores how much patient experience hinges on the specific providers and moments they encounter.
There are pointed criticisms of pain management, the broader pain clinic, and related administrative processes. Some reviewers describe subpar experiences with pain management, including concerns about medications being administered improperly or over-prescribed, and even miscommunications about treatment plans. One reviewer recalls a specific complaint about a pain clinic team focusing on revenue rather than the patient's overall well-being, and notes that changes to appointments were made without clear notification. The same thread of dissatisfaction crosses into patient communications with the staff about scheduling and follow-up, with some patients feeling let down by how their care plans were coordinated (or not coordinated) with their primary care providers. Staff interactions within this realm - such as complaining or unsympathetic behavior - further color the sense that pain-related care is an area needing improvement.
Within the broader narratives, several personal health stories stand out for their emotional charge and the intensity of experience. A family recounts a baby's birth where concerns about dehydration and anemia were downplayed despite alarming lab values, followed by a postpartum hemorrhage and ongoing iron deficiency that required attention long after discharge. The critique centers on the perception that crucial warnings were ignored and that the care team did not intervene aggressively enough when her symptoms escalated. Multiple reviews celebrate the competence and warmth of certain teams for major surgical recoveries, including a patient who credited a dedicated third-floor team with exceptional care during gallbladder surgery and a wife who spoke highly of both the third-floor staff and a surgeon after her own major operation. Yet other individuals recount frightening experiences in the same hospital variety, including a father who felt that his son's urgent needs were not adequately addressed on the field hospital's side, prompting billing questions and a sense of being pushed away rather than helped.
The financial and administrative interactions associated with care appear frequently as well. A recurring complaint is difficulty reaching the billing and financial services departments, with months passing and voicemail messages going unanswered, sometimes placing patients into pre-collection status. This friction compounds the stress of medical concerns by introducing a separate, bureaucratic burden that many patients feel is not handled with urgency or clarity. The combination of medical and administrative missteps can leave patients with the impression that the system prioritizes getting patients in the door, or moving them through quickly, over guiding them with transparent, responsive care that addresses long-term health needs.
Taken together, the reviews reveal a health system capable of remarkable care in individual moments and by certain highly capable clinicians, while also struggling with systemic issues that impact patient safety, satisfaction, and trust. The best care appears to happen when capable doctors and nurses communicate clearly, show empathy, and respond decisively to patient concerns. The most troubling experiences arise where waits are long, cleanliness is inconsistent, staff fail to acknowledge patient needs, and administrative processes crumble under demand. For a hospital system aiming to serve a broad community, the challenge is to translate the best individual care into consistent, reliable experiences for every patient, across ER visits, surgeries, post-operative recoveries, and ongoing care journeys.
15 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Passavant Area Hospital in Jacksonville, IL offers a comprehensive assisted living community with a range of amenities and care services. Residents can enjoy the convenience of an on-site dining room, fully furnished accommodations, and access to outdoor spaces such as gardens. Housekeeping services ensure a clean and comfortable living environment.
For those needing assistance with daily activities, the community provides support with bathing, dressing, and transfers. Medication management is available for individuals requiring help with their medications. The staff also takes special dietary restrictions into consideration when preparing and serving meals.
Residents can participate in scheduled daily activities to stay engaged and active. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity to the community.
Passavant Area Hospital in Jacksonville, IL offers a well-rounded assisted living community that prioritizes comfort and care for its residents while providing convenient access to nearby amenities and services.
Passavant Area Hospital is located at 1600 West Walnut Street, Jacksonville, IL 62650 in Scott County, Illinois
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