Information last verified:
1600 West Walnut Street, Jacksonville, IL 62650
For more information about senior living options: (844) 490-3973
The staff were very nice. The ER staff and Dr. Michael were great, and the nurses were professional and knowledgeable. The nurses, doctors, and phlebotomist were truly amazing and super sweet. The care team on the 3rd floor was absolutely amazing and dedicated. The ER staff were wonderful and handled a busy day well. The front desk staff went above and beyond to help. The ER doctors and nursing staff were awesome, friendly, and caring. They are a good hospital.
The ER wouldn’t earn a star; the receptionist was sleeping, not once but twice. The emergency room was disappointing, with nearly five hours of waiting for only a few patients. A best friend was kept waiting four hours, and staff should switch roles. The ER floors are stained and dirty, and the blankets are stained and not washed. They only give a quick reassurance that you’re okay and ship you out, with no real results. There is a major lack of concern and compassion toward patients. The hospital is not recommended; it’s a waste of time. The billing department is a nightmare, with errors and pre-collections.Passavant Area Hospital in Jacksonville, IL is best suited for families facing inpatient surgical needs and reliable post-op care, provided by dedicated teams on select floors. The hospital’s strongest value shows in controlled units where nurses and doctors can deliver steady, compassionate support during and after procedures, and in outpatient services like physical therapy and maternity care that consistently earn praise. For relatives needing a steady medical environment with a few trusted clinicians, Passavant is a practical regional option. But this is not a one-size-fits-all. The ER experience is uneven, and outcomes depend heavily on the shift and department. When the goal is predictable, high-stakes care with a known, dependable inpatient team, Passavant can shine; otherwise, expectations should be tempered.
Those who should consider alternatives are those who rely on the ER as a primary access point, because long waits, variable triage, and mixed communication are recurring problems. Families prioritizing billing transparency should also look elsewhere, as multiple reviews describe errors, delays, and confusion in the billing process. Parents seeking consistently strong pediatric or high-demand specialty services may find the facility’s variability frustrating. Mental health resources are perceived as under-supported, and pain management has drawn warnings about care practices and communication. In short, for urgent, time-sensitive care or comprehensive specialty networks, alternative hospitals may offer a more reliable experience.
Conversely, Passavant does host care teams that earn trust when operations run smoothly. The third-floor inpatient unit has earned praise for professionalism during surgeries and recoveries, with patients noting attentive, steady care. Individual clinicians, doctors like Dr. White and the dedicated nursing staff, can deliver excellent treatment when available. Some ER encounters are positive: prompts diagnoses, clear explanations, and compassionate interactions from particular physicians and nurses. Outpatient services such as physical therapy receive favorable feedback from patients who interact with Skyler, Kathy, and other therapists. In scenarios where the right team is engaged, Passavant can provide solid, credible care.
The flip side is substantial. ER wait times are often long, with reports of hours before any real results or room assignments. Cleanliness and basic comfort have shown declines in some accounts, including dirty floors and worn linens. Billing friction and insurance hurdles recur, with accusations of incorrect charges or delayed responses. Interactions range from empathetic to dismissive, and some patient experiences describe a lack of accountability. Taken together, these patterns undermine confidence and create real anxiety for families seeking reliable care. The overall impression is a hospital that works well for some, but struggles to maintain consistent service across the board.
The practical implication is that the strengths in inpatient care and targeted services can offset many downsides, if the priority is surgery or robust post-op recovery. When the patient’s needs align with reliable inpatient teams and in-house therapists, Passavant offers credible, competent care. But for those dependent on the ER, or seeking uniform bedside manner and care quality on every shift, the cons loom larger. The contrast between a handful of high-quality interactions and a broader pattern of delays and miscommunication is the core decision point. Families must weigh the value of solid post-op outcomes and therapy against the risk of protracted ER waits and billing headaches.
For a practical plan, engage early with the hospital: ask to speak with patient experience and a unit manager about current staffing and wait times; tour the third-floor units; and confirm postoperative protocols. Clarify how billing works, request itemized charges, and flag any unclear items before proceeding. Have a contingency plan for emergencies, identify nearby alternatives with shorter ER waits for time-critical needs. If high-acuity needs or specialized care are likely, consider larger centers outside the system for comparison. Passavant Area Hospital is a workable choice for targeted inpatient care and dependable ancillary services, but for families prioritizing consistently prompt ER performance and seamless billing, exploring other options is prudent.
15 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Passavant Area Hospital in Jacksonville, IL offers a comprehensive assisted living community with a range of amenities and care services. Residents can enjoy the convenience of an on-site dining room, fully furnished accommodations, and access to outdoor spaces such as gardens. Housekeeping services ensure a clean and comfortable living environment.
For those needing assistance with daily activities, the community provides support with bathing, dressing, and transfers. Medication management is available for individuals requiring help with their medications. The staff also takes special dietary restrictions into consideration when preparing and serving meals.
Residents can participate in scheduled daily activities to stay engaged and active. Additionally, there are several cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals in close proximity to the community.
Passavant Area Hospital in Jacksonville, IL offers a well-rounded assisted living community that prioritizes comfort and care for its residents while providing convenient access to nearby amenities and services.
Passavant Area Hospital is located at 1600 West Walnut Street, Jacksonville, IL 62650 in Scott County, Illinois
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