Fairmont Care

Pros

• The RNs at Fairmont Care are described as fabulous and very attentive, providing exceptional care to patients.
• The wound care team, particularly Brandon, received high praise for their kindness and competence in managing challenging medical issues.
• Many staff members are noted for being nice and responsive, contributing positively to the overall experience.
• The facility is kept very clean, with good meal options that offer a great variety and are well-prepared.
• Activities offered at the facility are excellent, including morning exercises and various engaging afternoon activities that keep residents active and entertained.
• One family member expressed gratitude for the attentive and caring nature of the staff during their father's stay following open-heart surgery, highlighting the positive impact on their family's experience.
• A standout CNA named Camillus was recognized for his outstanding attitude and willingness to help, making a significant difference in patient care.

Cons

• The facility appears to be understaffed, leading to delays in responding to patient needs.
• Several CNAs exhibited poor attitudes and a lack of compassion towards patients.
• Basic hygiene needs were frequently neglected, with instances of inadequate personal care reported.
• Communication from the staff regarding patient care and procedures was lacking, leaving family members uninformed.
• The overall quality of care was inconsistent, with numerous complaints about unaddressed basic needs.
• There were issues with timely assistance for patients who needed help getting out of bed or using the bathroom.
• Patients experienced long wait times for services like bathing and toileting, which should have been prioritized.
• Families felt compelled to repeatedly advocate for necessary care due to insufficient staff responsiveness.

Review

The experiences shared by patients and their families at Fairmont Care reveal a spectrum of care quality that highlights both the strengths and weaknesses of the facility. One patient, who was admitted in September 2021 for rhabdomyolysis, praised the registered nurses (RNs) for their exceptional attentiveness and competence despite expressing concerns about staff shortages. While the nursing staff demonstrated caring attitudes and professionalism, there were significant issues with some Certified Nursing Assistants (CNAs). The patient recounted encounters with CNAs who exhibited unprofessional behavior, including a particularly distressing interaction where one CNA dismissed a simple inquiry about meal timing with hostility. They also noted that personal hygiene needs were neglected; despite being hospitalized for three weeks, they did not receive any bathing assistance.

In contrast to these troubling observations regarding certain CNAs, one standout employee named Camillus was specifically commended for his outstanding attitude and compassionate care. Meanwhile, another department—the wound care team—was reported as excellent. With professional interactions led by skilled personnel such as Brandon, this team helped address complex medical challenges like sacral decubitus ulcers effectively. The patient’s overall impression indicated a critical need for improved training focused on compassionate care among CNAs while lauding the excellent performance of RNs and specialists.

An additional family member shared their perspective on a loved one’s experience at Fairmont Care following admission over a month ago. They characterized the facility's overall communication as good but highlighted significant delays in responsiveness related to immediate resident needs. They expressed frustration over their mother’s extended periods left in bed due to inadequate staffing and communication between shifts—an issue exacerbated by apparent understaffing challenges throughout the facility. Although appreciative of cleanliness standards and meal quality—where residents are given daily choice over their meals—they felt that basic responsive care fell below expectations.

Problems persisted when this particular family member attempted to receive timely updates regarding their mother’s condition after she was placed under quarantine without notification. This lack of transparency further compounded frustrations regarding visitation restrictions based on working hours and inconsistent contact protocols with nursing staff. As frustrations mounted due to poor communication channels during crucial medical moments—including quarantine notifications—this scenario exemplified rising dissatisfaction levels associated with post-COVID healthcare adjustments within Fairmont Care.

Conversely, some families reflected on more positive experiences within Fairmont Care facilities; one sibling recounted how well his father fared after open-heart surgery, praising attentive nurses and consistent daily therapy sessions that supported recovery goals. He noted how well the wound care team integrated into his father’s treatment plan—a marked difference from earlier reviews—and acknowledged efforts made by administrators to create an accommodating environment for both patients and families alike.

Still troubled by lingering problems surfaced through several feedback accounts, another family voiced deep concerns relating to basic hygiene practices observed during their mother’s two-month stay. Specific instances involving neglectful interactions between CNAs and residents were disturbing yet echoed patterns seen throughout other reviews featuring lackadaisical responses toward meeting essential needs such as bathroom usage or scheduled showers—all stark reminders of systemic shortcomings faced within long-term care environments today.

Despite various commendable elements across departments—with many reporting high-quality food options or therapeutic activities designed to keep residents engaged—the recurring theme remains clear: Fairmont Care must address concerning behaviors exhibited among specific staffing members while reinforcing rigorous training programs aimed towards fostering empathy and responsiveness integral in caring settings where vulnerable individuals depend heavily upon them each day. In light of these collective narratives emphasizing both successes achieved alongside ongoing challenges still prevalent today at Fairmont Care facilities nationwide—a broader systemic overhaul may indeed be necessary if meaningful improvements rooted in compassion-driven healthcare are ever attainable going forward into our future aged care solutions.

This part of Chicago, Illinois, is a well-connected and convenient neighborhood with easy access to pharmacies, hospitals, parks, transportation options, restaurants, cafes, physicians, and theaters. The abundance of Walgreens pharmacies in the area ensures easy access to medication and healthcare needs. Swedish Covenant Hospital Cancer Care and Saint Francis Hospital are nearby for medical emergencies or regular check-ups. The proximity to various parks offers opportunities for outdoor activities and relaxation. Multiple transportation options make it easy to get around the city. A variety of dining options including Culver's and Chick-Fil-A cater to different tastes. Additionally, there are several cafes such as Starbucks for socializing or enjoying a cup of coffee. With reputable physicians close by and entertainment options like AMC Village Crossing Theatre, this neighborhood provides a comfortable and convenient living environment for seniors.

Pharmacies

• CVS Pharmacy (1.2 miles)
• Walgreens (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (1.6 miles)
• Walgreens (1.7 miles)
• Walgreens (1.7 miles)
• Walgreens (1.8 miles)

Hospitals

• Swedish Covenant Hospital Cancer Care (1.5 miles)
• Saint Francis Hospital (4.2 miles)
• Advocate Illinois Masonic Medical Center (4.7 miles)

Parks

• Independence Park (1.5 miles)
• Horner Park (1.8 miles)
• Portage Park (2.2 miles)
• Warren Park (2.8 miles)
• Unity Playlot Park (3.2 miles)
• Logan Boulevard (3.4 miles)
• Hamlin Park (3.5 miles)

Transportation

• Cta (1.7 miles)
• Jefferson Park Bus Terminal (1.8 miles)
• Cta (3.6 miles)
• CTA Jarvis (4.2 miles)
• Cta (4.2 miles)
• Cta (4.2 miles)
• CTA - Belmont (4.5 miles)

Restaurants

• Culver's (1.9 miles)
• SoFo Tap (3.1 miles)
• Little Bad Wolf (3.1 miles)
• Longman & Eagle (3.2 miles)
• Chick-Fil-A (3.4 miles)
• Superdawg Drive-In (3.4 miles)
• McDonald's (4.1 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (2.8 miles)
• Starbucks (3.5 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Little Beans Cafe (4.1 miles)
• Starbucks (4.4 miles)

Physicians

• North Shore Physicians Group (2.9 miles)
• Resurrection Medical Center Professional Building (4.6 miles)

Theaters

• AMC Village Crossing Theatre (3.1 miles)
• Regal Webster Place (4.8 miles)