Ambassador Nursing & Rehab Center

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  • Interior

    Two people smiling indoors, with one wearing a Planet Fitness shirt.

  • Building

    A college building with a landscaped exterior and a pathway on campus.

  • Bedroom

    A neatly arranged hospital room with a bed, nightstand, and cozy decor.

  • Dining

    A woman sits at a table in a restaurant with a tray of food and a vase of flowers.

  • Exercise Equipment

    A gym equipped with various exercise machines for strength training.

  • Healthcare

    A caregiver providing support to an elderly woman.

  • Nurse

    A nurse checking a patient's blood pressure.

Ambassador Nursing & Rehab Center

4900 North Bernard, Chicago, IL 60625

For more information about senior living options: (844) 490-3973

3.2 from 81 reviews
5 stars
42
4 stars
1
3 stars
2
2 stars
3
1 stars
33

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    Overall Review of Ambassador Nursing & Rehab Center

    Pros

    • pro Erin Johnson, the Admissions Director, is described as wonderful and caring.
    • pro CoCo, the transportation coordinator, always ensures appointments run on time.
    • pro Ozzy, the Administrator, is very involved with residents and maintains an open-door policy.
    • pro CNAs Veronica, Jake, and Medea are highlighted for exceptional care, with residents being kept clean and fed.
    • pro The staff is described as awesome with positive, caring personalities.
    • pro The food is great, with generous portions and good quality.
    • pro Esperanza is praised for assisting residents with exercises.
    • pro The DON is pleasant, kind, and attentive to both staff and residents, including Spanish-speaking residents.
    • pro The new Director of Nursing is fantastic and ensures residents are well cared for.
    • pro A resident states they have always been treated with love and respect at Ambassador.

    Cons

    • pro The facility is described as disgusting and failing to meet basic standards.
    • pro There is nowhere for visitors to sit when they come to see residents.
    • pro A resident's roommate is verbally abusive and smokes marijuana, leaving the room constantly smelling.
    • pro There are wet spots on the walls and ceilings with a moldy odor throughout the space.
    • pro The place is dirty with roaches and suffers from poor air conditioning, making it hot and steamy and indicating neglect.
    • pro Residents appear underfed, frequently soiled, undressed, and thirsty, suggesting neglect.
    • pro Some staff are seen sitting on their phones instead of attending to residents.
    • pro A resident was pushed by another resident and ended up with a broken hip.

    Review

    Ambassador Nursing and Rehabilitation emerges in these accounts as a place of sharp contrasts, where stories of care and kindness sit alongside very serious and specific criticisms. On one hand, a large cluster of reviewers describe staff who are attentive, compassionate, and invested in residents' well?being. They highlight admissions directors, transportation staff, and administrators who seem accessible and involved. In these voices, Erin Johnson in admissions is remembered as a warm, helpful presence; CoCo in transportation is praised for keeping appointments on track; and Ozzy, the administrator, is praised for an open?door policy and his hands?on approach to resident needs. For many families and residents, the facility is a place where humane, patient?centered care is possible, where meals are plentiful and well prepared, where activities are frequent and engaging, and where social services can help with housing and discharge planning. Several residents or former residents thank specific CNAs by name - Veronica, Jake, Medea - for personal attention and cleanliness in their rooms, and they describe a work culture where staff try to go the extra mile. In these depictions, the ambience can feel welcoming: a clean environment, regular meals, a gym for rehabilitation, and a general sense that staff are trying to provide dignity and support to people who need ongoing care.

    Yet alongside these affirmations are stark, visceral complaints that paint the facility in a very different light. Several reviewers describe conditions that feel unsafe or unsanitary: rooms crowded with three residents and frequent talk of a fourth moving in; a lack of seating during visits; a roommate characterized as verbally abusive; and a pervasive odor of marijuana that seeps through the living space. Some reviewers report visible signs of facility distress - wet spots on walls and ceilings that smell like mold - raising questions about maintenance and environmental safety. These accounts frame the building as unfit in the moment for the level of comfort and safety most families expect, with photographs and firsthand observations used to argue that the premises are not meeting standard expectations.

    The concerns extend beyond environmental issues to questions of care quality and patient safety. A number of reviews allege neglect, underfeeding, or inadequate supervision of residents who are non?verbal or largely dependent on aides for basic needs. Notably, one reviewer claims their client was repeatedly observed as undernourished and frequently soiled, while another recounts a patient who was unable to move independently and who required constant assistance that did not always appear provided. There are mentions of patients being over?sedated or left in bed unsafely, of feeds not being properly delivered, and of insufficient responsiveness from staff when family or visitors raise concerns. In several posts, reviewers connect such experiences to broader worries about the facility's ability to safeguard vulnerable adults, and they cite external references such as Medicare's own listings that allegedly document abuses or violations.

    The thread of critique also touches on accountability and communication. Some family members express frustration that negative experiences or safety concerns are not being adequately acknowledged or addressed, urging readers to consider the consequences for residents and families before becoming complacent. Others express beliefs that the facility has systemic issues that may require external inspection or intervention to protect residents. There's a recurrent sentiment that the facility's response to complaints can feel reactive rather than proactive, with calls for more transparent dialogue and faster, more thorough follow?through on family inquiries.

    Intertwined with these criticisms are stories of improvement, advocacy, and recognition that the care landscape can be highly variable even within a single facility. A recurring motif is the importance of family involvement and open communication: in some reviews, family members recount attending family nights where management demonstrates willingness to listen and to collaborate on solutions. Instances where managers or frontline leaders take decisive steps - such as addressing a resident care incident promptly, communicating with families, or recognizing and praising hard?working CNAs - are noted as positive turning points. The message across these accounts is not that Ambassador is uniformly excellent or uniformly deficient, but that performance hinges on leadership responsiveness, staffing stability, and the daily engagement of dedicated caregivers.

    There is also a counterpoint offered by long?term residents who speak to sustained, positive experiences over years. One person, who has lived at Ambassador for three years, describes being treated with love and respect, and notes that staff attentiveness has remained consistent across her stay. She emphasizes that the facility has provided a supportive environment through diagnoses like dementia and age?related needs, and she expresses a clear willingness to recommend Ambassador to others in need of a nurturing home. This perspective underscores that for some residents, the facility does deliver reliable, compassionate care and a sense of community that can endure through the challenges that come with aging and disability.

    Taken together, the collection of narratives around Ambassador Nursing and Rehabilitation reads as a mosaic of highly polarized experiences. On one side are stories of warmth, accessible leadership, responsive care, and an environment that seems well suited to help people recover or stabilize, with praise directed at specific staff members and programs. On the other side are deeply troubling accounts of environmental neglect, safety concerns, and alleged neglect or mistreatment that raise red flags for families trying to protect vulnerable loved ones. The common thread is a call for stronger accountability, consistent quality across shifts and departments, more transparent communication with families, and a sustained commitment to creating a safe, clean, and genuinely patient?centered setting. For anyone weighing Ambassador Nursing and Rehabilitation, these reviews together suggest that outcomes may depend as much on when and who you interact with as on the facility's day?to?day promises.

    Features

    Housing

    • 190 resident community capacity 190 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Chicago O'Hare International (10 miles away) Chicago O'Hare International (10 miles away)
    • Chicago Midway (13 miles away) Chicago Midway (13 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Nearby Metro Stations

    • Metro Station Francisco  
    • Metro Station Kedzie  
    • Metro Station Kimball  

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Ambassador Nursing & Rehab Center in Chicago, IL is a premier assisted living community that offers a wide range of amenities and care services to its residents. With a focus on providing a comfortable and enriching living environment, Ambassador Nursing & Rehab Center ensures that its residents have access to all the necessary facilities and assistance they need.

    The community offers various amenities to enhance the quality of life for its residents. A beauty salon is available for residents to stay well-groomed and feel their best. Cable or satellite TV is provided for entertainment purposes, along with a gaming room and a small library for recreational activities. The dining room offers restaurant-style dining with delicious meals prepared by professional chefs. Additionally, there is a fitness room and wellness center to promote an active lifestyle.

    Residents at Ambassador Nursing & Rehab Center benefit from an array of care services designed to meet their individual needs. The 24-hour call system ensures that assistance is readily available whenever required, while 24-hour supervision provides peace of mind for both residents and their families. Trained caregivers are available to provide assistance with daily activities such as bathing, dressing, and transfers. Medication management is also offered to ensure that residents receive their medications on time.

    The community takes special dietary restrictions into consideration, offering diabetes diets and accommodating other specific dietary needs. Meal preparation and service are provided, ensuring that residents receive nutritious meals throughout the day.

    Ambassador Nursing & Rehab Center also focuses on promoting an active social life for its residents. Planned day trips and scheduled daily activities keep them engaged and entertained. Resident-run activities allow individuals to contribute their ideas and talents within the community. Concierge services are available to assist with any additional needs or requests.

    Located in Chicago, IL, Ambassador Nursing & Rehab Center benefits from its proximity to various facilities in the area. There are numerous cafes, parks, pharmacies, restaurants, transportation options, theaters, and hospitals nearby for added convenience.

    Overall, Ambassador Nursing & Rehab Center offers a comprehensive and supportive assisted living community where residents can enjoy a comfortable and fulfilling lifestyle with access to all the necessary amenities, care services, and social activities.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (0.7 miles)
    • Walgreens (0.8 miles)
    • Walgreens (1.2 miles)
    • Walgreens (1.2 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.4 miles)

    Hospitals

    • Swedish Covenant Hospital Cancer Care (0.9 miles)
    • Advocate Illinois Masonic Medical Center (4 miles)
    • Saint Francis Hospital (4.1 miles)

    Parks

    • Horner Park (1.1 miles)
    • Independence Park (1.3 miles)
    • Warren Park (2.6 miles)
    • Portage Park (2.6 miles)
    • Unity Playlot Park (2.9 miles)
    • Hamlin Park (2.9 miles)
    • Logan Boulevard (3.1 miles)

    Cafes

    • Starbucks (2.1 miles)
    • Starbucks (2.1 miles)
    • Starbucks (2.8 miles)
    • Starbucks (3.1 miles)
    • Starbucks (3.3 miles)
    • Starbucks (3.8 miles)
    • Little Beans Cafe (4 miles)

    Restaurants

    • Culver's (2.2 miles)
    • SoFo Tap (2.4 miles)
    • Little Bad Wolf (2.5 miles)
    • Longman & Eagle (2.8 miles)
    • Murphy's Bleachers (3.5 miles)
    • McDonald's (3.5 miles)
    • Cell Block (3.7 miles)

    Transportation

    • Cta (2.4 miles)
    • Jefferson Park Bus Terminal (2.4 miles)
    • Cta (2.9 miles)
    • Cta (3.5 miles)
    • CTA - Belmont (3.8 miles)
    • CTA Jarvis (3.9 miles)
    • Cta (4 miles)

    Physicians

    • North Shore Physicians Group (3.4 miles)

    Theaters

    • AMC Village Crossing Theatre (3.7 miles)
    • Regal Webster Place (4.2 miles)

    Frequently Asked Questions

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