Bradley Royale Health Care Ctr

Pros

• Olivia is responsive, warm, and always provides clear answers, making placement easy.
• Olivia in Admissions is great to work with and fast at answering questions; she is friendly.
• ARC of Bradley is praised for excellent wound care and memory care, with healing progress and therapy services.
• The facility communicates regularly with families and advocates for what's best.
• Kate, the Director of Nursing, is amazing and keeps families informed about care.
• Aperion Bradley's staff are second to none - responsive, caring, and dedicated.
• Arielle (Admissions) is exceptional and facilitates transfers quickly, even contacting corporate when needed.
• Jamelia (Social Services) is a Godsend, addressing concerns promptly and following up to ensure resolution.

Cons

• The reviewer alleges neglect, describing the father as being left in a dirty diaper with bed sores and never turned unless hospitalized.
• They claim the diet given (nectar feedings and fried chicken) posed a choking hazard.
• The reviewer describes the rooms as dirty with an overwhelming odor, and notes that patients have escaped requiring police involvement.
• They report a persistent lack of assistance with toileting and overall unresponsiveness from staff.
• A reviewer warns others not to go to the facility.
• A grandfather's family states he was stolen from, left without a blanket or clean water, was dirty and bruised with red marks and scratches, and that there were no bathrooms inside the rooms.
• Another reviewer says the mother was treated horribly.
• They allege the facility delayed ambulance response to save money, calling the administration "scumbags."
• They claim care deficiencies contributed to the death, citing aspirating through a vent and multiple infections.
• Maintenance issues and lazy staff are described, including failures to bathe residents and provide adequate feeding or warm water.
• A director of nursing is criticized as unapproachable, with comments that management was rude and demeaning toward employees.

Review

Across the collection of reviews, a complex picture emerges of elder care experiences at a few facilities, with strong themes of both exceptional staff dedication and troubling concerns about care quality. Some families sing praises for admissions teams and nursing leadership, while others recount nights and days spent battling neglect, unsafe conditions, and urgent questions about basic hygiene and patient safety. The narratives touch on several locations, including Arc, Aperion Bradley, and Aperion Lakeshore, highlighting how the same system can feel like a lifeline to some and a source of fear to others.

A standout thread among the positive comments centers on Olivia in Admissions at Arc. Multiple reviewers describe her as responsive, warm, and well-informed, always ready with clear answers and a willingness to go the extra mile. One family notes that Olivia's efforts reduced a huge amount of stress during a difficult transition, and another caller praises her quick, friendly updates and thorough answers to questions. Her reliability is repeatedly framed as a crucial part of a smooth move into independent living or into appropriate care, with one reviewer even calling her "first rate" and essential to the organization's ability to help families at a vulnerable time.

Beyond Olivia, several reviews laud the underlying culture of some facilities - friendly staff, a resident-focused administrator, and clean, inviting spaces. A specific account describes a building that "presents very well" thanks to the efforts of compassionate staff and an administrator who keeps the resident experience at the forefront. In the Aperion family of facilities, other reviewers commend personnel who go above and beyond: Arielle in Admissions is praised for moving mountains to facilitate transfers; Kate, the Director of Nursing, is described as approachable and consistently informative; and the broader nursing and CNA teams are depicted as caring and diligent, even in the face of daily challenges. One extensive testimonial emphasizes that while the facility itself may be aging, it's the staff who truly make the difference, praising several individuals by name for their dedication and responsiveness.

Yet, the reviews also include a stark, troubling counterpoint: repeated reports of neglect, unsafe conditions, and poor clinical decision-making. Several reviewers recount seeing patients left in dirty diapers, with bedsores and a lack of routine turning or repositioning that contributed to deterioration. There are accounts of rooms that felt dirty, beds without proper linens, and odors that overwhelmed family visitors. Observations of patients not being bathed regularly, inadequate assistance with toileting, and shortages of warm water or basic hygiene supplies paint a picture of serious lapses in care. Some families describe calling for help only to wait hours, and there are explicit concerns about medical decisions - such as diet plans and feeding practices - in ways that could put residents at risk, including allegations of inappropriate diets like fried chicken on a nectar diet and other potentially dangerous nutrition choices.

Dietary and medical concerns appear in several vivid accounts. A reviewer asks how a diabetic patient could be given chocolate creme-filled cookies, implying that dietary restrictions and taste choices may not be aligned with medical needs. There are stories of choking hazards, infections, and wounds that were not properly addressed, with some patients reportedly experiencing delayed wound care, missed feeding, or insufficient monitoring of post-hospital conditions. The consistency of these concerns - lapses in hygiene, insufficient turning and bathing, and inadequate attention to wounds or medical orders - has led some families to pursue state inspections, press attention, and even calls for legal action.

There are also comments about systemic issues within the administration and management teams. One reviewer describes a boss as rude and demeaning toward staff, suggesting that leadership style can have a tangible impact on the quality of care and on staff morale. Several reviewers express frustration with communication gaps and a sense that some administrators are slow to respond to concerns. In contrast, other accounts acknowledge that good leadership and conscientious staff can mitigate the facility's shortcomings, and they emphasize that honest, frequent communication - and visible accountability - can make a meaningful difference in a resident's day-to-day experience.

As families consider transitions, a recurring theme is moving toward safer, more attentive care. A number of reviews highlight the relief of successfully helping a loved one relocate to independent living or to a setting where wound care, therapy, and memory care are managed with more consistency and attentiveness. In one particularly positive note, a family thanks Olivia for helping their mom enter independent living, emphasizing how much her communication and effort reduced stress and facilitated a smoother process. Another favorable account describes a move from Aperion Lakeshore to Aperion Bradley, with staff members such as Arielle, Jamelia, and Kate singled out for their advocacy, responsiveness, and hands-on care that made the transition possible and reassuring for families who live out of state.

Taken together, the reviews present a nuanced portrait of elder care experiences. The same system that produces glowing testimonials about thoughtful admissions staff, engaged nursing leadership, and clean, welcoming environments also yields deeply troubling reports of neglect, unsafe practices, and communication breakdowns. The difference often seems to lie in the daily actions of individuals - an empathetic admissions team member who reassures anxious families, a nurse who consistently follows up and keeps families in the loop, or an administrator who prioritizes resident dignity and safety. Conversely, when leadership is perceived as dismissive or distant, and when basic care needs are unmet or inconsistently addressed, families feel driven to seek outside oversight and, in some cases, to pursue legal or regulatory remedies. In this landscape, the dedication of a few can stand in sharp relief against the broader challenges and concerns raised by many families.

Bradley, Illinois is a convenient and accessible area for senior living, with a variety of amenities nearby. There are several cafes within a short distance, offering a place to socialize and enjoy a cup of coffee. Additionally, there are numerous dining options ranging from fast food to sit-down restaurants, providing plenty of choices for meals. Medical care is easily accessible with several physicians' offices located within close proximity. Places of worship are also nearby for those seeking spiritual fulfillment. Parks and theaters offer opportunities for recreation and entertainment. Hospitals and pharmacies are conveniently located for healthcare needs. Transportation options include rental services and train depots for easy access to surrounding areas. Overall, Bradley provides a well-rounded environment with amenities tailored to the needs of seniors.

Cafes

• Yolks & Berries (0.1 miles)
• Starbucks (1.3 miles)
• Starbucks (1.5 miles)
• Panera Bread (1.7 miles)
• Gathering Grounds Coffee Shop (2.5 miles)
• Station Street Cafe (2.5 miles)
• Papis Gaming Cafe (2.5 miles)

Restaurants

• Hanas Gaming Bar Cafe Bradley (0.3 miles)
• Panda Express (0.3 miles)
• Arby's (0.3 miles)
• Arby's (0.3 miles)
• Hoppy Pig (0.5 miles)
• Applebee's (0.5 miles)
• McDonald's (0.6 miles)

Physicians

• Medical Group of Kankakee County (0.4 miles)
• Carrico Muscle (0.4 miles)
• Main Street Opticians (1.5 miles)
• Dr. Ronald Cope (1.6 miles)
• Riverside Healthcare Radiology (1.6 miles)
• Pinnacle Dermatology- Bourbonnais (1.6 miles)
• Zaheer Saadia Zaheer Pediatric Associates Kankakee (1.6 miles)

Places of Worship

• River Valley Christian Fellowship (0.8 miles)
• St Joseph Youth Ministry (1.1 miles)
• Caldwell Chapel Ame Zion (1.7 miles)
• M B Church-Gethsemane Gardens (1.7 miles)
• God's Lighthouse Church (1.8 miles)
• Pentecostal Power House (1.9 miles)
• Morning Star Baptist Church (1.9 miles)

Parks

• Perry Farm Park Exploration Station (1.5 miles)

Theaters

• Cinemark Movies 10 (1.6 miles)
• Paramount Movie Theater (2.2 miles)

Hospitals

• Oak Surgical Institute (1.7 miles)
• Da Vita (1.7 miles)
• Provena St Mary's Hospital (2.4 miles)
• Riverside Medical Center (2.6 miles)

Pharmacies

• Riverview Pharmacy (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.4 miles)

Transportation

• U-Haul Neighborhood Dealer (2.4 miles)
• Amtrak-Kki (2.4 miles)
• Kankakee Train Depot (2.4 miles)
• Ill Central Gulf Railroad Co. (2.5 miles)