1200 North Arlington Heights Road, Arlington Heights, IL 60004
For more information about senior living options: (844) 490-3973
The staff at New Summit is professional, caring, and eager to help, forming a great team. The facility is clean, modern, and welcoming with a bright, cheery atmosphere. The care is compassionate and personalized, with nurses and therapists truly dedicated to patients' recovery. The physical and occupational therapists are highly skilled and deeply committed to patient progress. The leadership and management are attentive and genuinely focused on residents' well-being. There is a strong sense of community and a warm, family?like atmosphere that makes patients feel safe and supported. The CNAs, nurses, and wound care staff consistently show kindness, respect, and teamwork. Discharge planning is exceptional, with clear communication and thorough support to help patients go home confidently.
The first impression was messy and disorganized, with the facility looking poor and depressing and walls beat up. There is a patient who yells "help me!" all day, which distresses others trying to recover. Management is described as a revolving door, with staff claiming leaders care more about money than patient well-being. The nursing staff and management are criticized as unprofessional and uncaring, with long call-button waits and CNAs browsing on their phones instead of helping. The place is labeled a terrible facility with no communication or care, and a warning to avoid it. After the new ownership, care is said to have declined, with rude, unknowledgeable, and lazy staff and a patient arriving unshowered in a soiled gown. Discharge is described as a disaster, with the PT supervisor deemed awful and unprofessional for sending a patient home before they could stand or care for themselves. There were delays in medical treatment (e.g., antibiotics) and concerns about infections not being promptly addressed. Safety concerns include wheelchairs not being locked, leading to falls, and infections being overlooked or inadequately treated. One reviewer cited a death during therapy, alleging neglect and poor care.Transitional Care Of Arlington Heights (now operating as New Summit Rehabilitation and Healthcare) is best suited for families seeking short- to mid-term rehabilitative recovery with a strong therapy focus. It is a solid fit for residents coming back from surgery, stroke, or significant fractures who want aggressive physical and occupational therapy, paired with attentive nursing and daily physician oversight. The facility's recent facelift and private rooms, paired with clean, modern amenities and dependable meals, reinforce a recovery-first environment. When the priority is achievement of functional goals and a warm, supportive therapy team, this community delivers. The question is whether the current leadership and staffing dynamics align with each resident's risk tolerance for variability in day-to-day operations.
Alternatives deserve consideration for residents with high sensitivity to staffing continuity or organizational stability. Several reviews flag potential downsides that could matter over a longer care horizon: uneven call-light responsiveness, inconsistent therapy scheduling, and mixed impressions of front-office and nursing coordination, especially during transition periods under new ownership. Families who cannot tolerate even brief lapses in daily communication, or who require unwavering reliability in daily oversight and safety, may want to scout other options. In short, this community rewards those who prioritize excellent rehab outcomes and a welcoming culture, while demanding vigilance from families about ongoing staffing and administrative consistency.
The strongest pro set includes top-tier therapy, compassionate nursing, and a genuinely cohesive care team when it is functioning at full strength. Therapists and wound-care nurses frequently earn praise for technical skill, bedside manner, and the ability to tailor plans to individual needs. Several stories highlight aggressive wound management, effective discharge planning, and robust collaboration among PT, OT, and SLP - often with physicians onsite daily. The facility's cleanliness, modern interiors, and private rooms further support recovery by reducing stress and encouraging family involvement. When these elements align, families report measurable gains in mobility, safety, and confidence that accelerate a return home.
Nevertheless, the main cons center on management stability and day-to-day execution. Some reviews describe a more disorganized frontline experience, with delayed responses to calls, uneven staffing coverage, and frustration over communication gaps between social services, nursing, and therapy teams. The perception that leadership centers on financial metrics rather than patient well-being appears in some critiques, along with references to a revolving door of managers and uneven adherence to routines that keep patients safe and informed. While several families express unwavering faith in the care, others recount disconcerting gaps that cloud the otherwise strong clinical picture. This is not a uniform critique, but it is material enough to counsel diligence before committing long-term.
To make a well-informed choice, prospective families should demand concrete assurances and observe practices in real time. Schedule visits during multiple shifts to gauge call-light response, staffing patterns, and the rhythm of therapy sessions. Request to meet the therapy supervisor and the social worker to gauge alignment on discharge planning and home-transition support. Ask for the latest inspection or survey results and inquire whether the facility has shifted therapy contractors or third-party partners, as some reviews reference changes in therapy leadership. Clarify room availability, private-stream food service options, and accessibility of wound-care specialists. In short, verify that the current operation matches the family's expectations for reliability, safety, and transparent communication.
The bottom-line recommendation aligns with practical, goal-oriented families who value exceptional rehabilitative care and a warm, person-centered atmosphere, but who will actively monitor the operation for consistency. When the team is fully engaged, this community can deliver transformative recovery, impressive functional gains, and genuine patient-and-family satisfaction. For those who prioritize uninterrupted daily flow, consistent staffing, and uncompromised communication, it is prudent to compare a small handful of nearby options and, if possible, to arrange a trial period or short stay before committing long term. New Summit remains a compelling choice for rehab and short-term care, provided families approach with clear expectations and a plan to oversee ongoing service quality.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chicago O'Hare International (9 miles away) Chicago Midway (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Transitional Care Of Arl Hts is an assisted living community located in Arlington Heights, IL. Our community offers a range of amenities and care services to ensure the comfort and well-being of our residents.
For our residents' convenience and indulgence, we have a beauty salon where they can get pampered, as well as cable or satellite TV for their entertainment. We provide community-operated transportation to help residents get around, and a computer center for those who want to stay connected. Our dining room offers restaurant-style dining with delicious meals prepared by our staff. Additionally, there is a fitness room and gaming room for physical activity and recreation.
Residents will find comfort in our fully furnished private rooms with private bathrooms. Housekeeping services are provided to ensure cleanliness, and move-in coordination is available to assist with the transition.
Outdoor space and a garden are available for residents to relax or engage in nature-related activities. For intellectual stimulation, we offer a small library. Telephone service is provided for communication needs, along with Wi-Fi/high-speed internet for connectivity purposes.
Our care services include 24-hour call system and supervision to ensure the safety of our residents at all times. Assistance with activities of daily living such as bathing, dressing, and transfers are readily available. We also provide medication management and offer special dietary restrictions including diabetes diet.
In terms of recreational activities, we offer concierge services for personalized assistance, fitness programs for physical well-being, planned day trips for exploration and enjoyment, resident-run activities where residents can socialize with each other, as well as scheduled daily activities to keep them engaged.
Our community is conveniently located near several amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.
At Transitional Care Of Arl Hts in Arlington Heights, IL we strive to provide a comfortable and enriching environment where our residents can live life to the fullest while receiving the care they need.
Transitional Care Of Arl Hts is located at 1200 North Arlington Heights Road, Arlington Heights, IL 60004 in Cook County, Illinois
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