HealthBridge Arlington Heights

Pros

• The staff are attentive, professional, and eager to help.
• The facility is clean, bright, cheery, and welcoming.
• Admissions staff, including Kelly, are kind, helpful, and supportive.
• Wound care nurses, such as Agata, provide meticulous and compassionate care.
• The nurses and CNAs demonstrate genuine compassion and teamwork.
• Physical and occupational therapists, including Rinna and Brian, are dedicated and caring.
• The nutritionist and food-service staff accommodate dietary needs effectively.
• Front desk staff, notably Marie, greet visitors with warmth and make people feel seen.
• Upper management, including Jessica, keeps the facility well-run and inviting.
• The sense of community at New Summit is warm and welcoming to new patients.
• Rooms are spacious with private bathrooms, contributing to comfort and privacy.

Cons

• The facility appeared messy and disorganized, with beat-up walls and doors, giving a depressing impression.
• There is a patient who yells "help me" all day, which is distressing to others trying to recover.
• The place is described as a revolving door under the new ownership, with management focused more on money than patient well-being.
• The nursing staff and management are described as unprofessional and not caring.
• There are long wait times for help button requests, typically 30 minutes to an hour.
• Some CNAs are seen idle in the dining area, ignoring calls for help.
• A health department inspection revealed deficiencies that needed remedy.
• The social services director does not return calls or respond to emails.

Review

New Summit Rehab Center in Arlington Heights has clearly left a strong, multi-faceted impression on a broad range of families and patients who stayed there for rehabilitation and therapy. On first glance, some visitors note a somewhat chaotic or tired appearance - walls that show wear, doors in need of touch-ups, and clutter in certain areas. Yet, almost everyone who has interacted with the place underscores a much more reliable and heartening reality: a dedicated, capable staff that consistently goes above and beyond to support patients through recovery. Across many accounts, the care quality, attentiveness, and teamwork far outweigh anything someone might notice about the building's appearance at a glance, especially once therapy and daily routines begin.

Several reviewers highlight the admissions process as a strong starting point for a stay at New Summit. Kelly, the admissions director, is repeatedly praised for her kindness, usefulness, and steady support during what can be a stressful transition into rehab. The social work team, especially Kara, is repeatedly cited for open communication and hands-on involvement in coordinating care and addressing concerns. The leadership team is described as genuinely caring about residents and their families, with many noting that the facility's atmosphere feels bright and welcoming despite past changes in ownership. The physical plant itself is described as clean and welcoming in places, with spacious rooms that often include private bathrooms, multiple family gathering spaces, and a sunny outdoor courtyard. These features help create a sense of comfort that families say contributes to healing.

What truly stands out in many reviews is the caliber and compassion of the clinical and support staff. The wound care nurses - most notably Agata - are singled out for making a scary part of healing feel manageable and for giving extra time and attention to recovery, from post-surgical incisions to routine follow-ups. The nursing and CNA teams are repeatedly described as compassionate, collaborative, and deeply invested in patient well-being. Individual nurses and aides, such as Ron, Dustin, and Nafisat, earn heartfelt appreciation for their attentive care. The sense that staff genuinely wants to help is echoed across dozens of stories, whether in moments of routine daily care, medication coordination, or the comforting presence of a nurse during challenging days.

Therapy teams receive high marks for dedication and effectiveness. Patients praise both physical therapists and occupational therapists for their expertise, warmth, and steady motivation. In particular, Will (PT) and Christine (OT) are celebrated for their professionalism and for helping patients regain confidence and function. The broader therapy service is described as "next level" in its commitment, with staff who bring heart to every session. The contributions of the wound care team dovetail with this, as patients move from acute healing to functional rebuilding with confidence. The nutrition and food service staff - Martin and Vianay - are also acknowledged for accommodating special dietary needs, such as gluten-free diets, highlighting New Summit's holistic approach to healing that includes nutrition as a key factor in recovery.

Family members repeatedly thank frontline staff for the daily proof of care - front desk hospitality from Marie, who greets visitors warmly and makes people feel seen; social work follow-through from Kara; and the overall sense that the leadership is approachable and responsive. One person even extols the director of social services for staying engaged with family concerns and ensuring ongoing communication, underscoring a culture where families feel informed and involved in the care plan. The warmth of admissions and the ongoing accessibility of management are repeatedly cited as standout strengths that help families trust the care their loved ones receive.

The patient stories span a wide range of experiences, from remarkable recoveries to learning moments born of difficult days. Several reviewers describe extended stays that allowed for a complete rehabilitation arc: initial concerns about mobility, then gradual progress thanks to consistent therapy and round-the-clock nursing support. In some cases, families recount how attentive monitoring and proactive medical oversight helped avert complications, such as promptly addressing ulcers or recognizing medical issues quickly through routine rounds and lab checks. The balance of medical oversight (with physicians who actively monitor patients and participate in rounds) and hands-on rehabilitation creates a comprehensive environment where recovery can progress in a structured and reassuring way.

Of course, not every review sings a flawless tune. A subset of comments points to organizational and logistical challenges that can color the experience. Some visitors describe the facility as messy or disorganized at times, with the physical environment not always matching the high level of care delivered by staff. There are mentions of gaps in communication with social services, long wait times for patient calls, and a perception among some families that the facility is understaffed or mismanaged in certain shifts. One patient recounts a recent health department inspection that revealed deficiencies the new ownership would need to address, and another notes a revolving-door feeling under the current ownership, suggesting the leadership has faced turnover and financial pressures. These concerns highlight a tension that exists when a facility with strong clinical performance operates within a complex organizational context, especially after a change in ownership.

Amid these contrasts, the most powerful throughline remains the patients' and families' gratitude for the care teams who showed up day after day. Stories of personal advocacy - Lino's decisive involvement in a patient's care, or Michael the CNA's consistent support during delicate moments - illustrate how individual staff members can become pivotal anchors in a patient's recovery journey. The care team's responsiveness to concerns, willingness to coordinate across disciplines, and genuine regard for each patient's dignity emerge as the central reasons families feel New Summit is a place of healing. Even in reviews where the environment or administrative processes were imperfect, the sentiment remains that the people delivering care are extraordinary and committed.

Taken together, New Summit Rehab Center presents a nuanced portrait: a facility where compassionate, professional staff and a comprehensive rehab program create meaningful paths to recovery for many patients, even as some families navigate frustrations with aging infrastructure, staffing strains, or administrative hurdles. The facility's strengths - the depth of clinical expertise, the visible dedication of nurses and therapists, and the warmth of admissions and social services - form a solid foundation for healing. The ongoing challenges - addressing facility upkeep, ensuring consistent staffing, and maintaining seamless communication - appear to be the focal points for improvement. For those considering rehab and physical therapy needs, the consensus from multiple experiences is clear: if you engage with New Summit and connect with the right people on the ground, you are likely to experience a level of care, compassion, and collaborative support that can make a real difference in recovery.

This part of Arlington Heights, Illinois offers a convenient and accessible location for senior living. With several pharmacies, hospitals, and physicians in close proximity, residents have easy access to healthcare services. Additionally, there are a variety of restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. The area also boasts several parks for outdoor recreation and places of worship for spiritual fulfillment. For entertainment, there are theaters within a short driving distance. Public transportation options such as Metra stations are available for those who prefer not to drive. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs of seniors looking for a comfortable and convenient living situation.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.4 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• Walgreens (3.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.8 miles)
• Olive Garden (0.9 miles)
• McDonald's (0.9 miles)
• Culver's (2.1 miles)
• McDonald's (2.5 miles)
• McDonald's (2.8 miles)
• Portillo's Hot Dogs (2.9 miles)

Parks

• Lake Arlington (1.5 miles)
• Ned Brown Preserve (3.9 miles)
• Olympic Park (5.9 miles)
• Abrahamsen Park (6.9 miles)
• Fabbrini Park (7.1 miles)
• South Park (7.3 miles)
• Cuba Marsh Forest Preserve (8.2 miles)

Places of Worship

• St Thomas Of Villanova (2.1 miles)
• St Hubert Church (6.7 miles)
• Willow Creek Community Church (7.9 miles)

Hospitals

• NCH Northwest Community Hospital (2.1 miles)
• Glenbrook Hospital (6.6 miles)

Physicians

• Arlington Eye Physicians (2.3 miles)
• Premier Eye Care & Surgery (3.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (4.1 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (6.5 miles)
• Physicians Cosmetic Institute (8.3 miles)
• Northwestern Memorial Physicians Group (8.4 miles)
• NorthShore Medical Group (8.4 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Cafe Zupas (5.5 miles)
• Starbucks (8.5 miles)

Theaters

• AMC Streets of Woodfield 20 (4.8 miles)
• Regal Lincolnshire & Imax (6.2 miles)

Transportation

• Metra (7 miles)
• Metra (8.3 miles)