HealthBridge Arlington Heights

Pros

• The staff are professional, caring, and attentive across all departments.
• The facility is clean, bright, and welcoming for residents and families.
• The nursing, CNAs, therapists, and wound care nurses deliver compassionate, high-quality care.
• The physical and occupational therapy teams are dedicated, skilled, and genuinely focused on patient recovery.
• The administration and leadership are approachable, responsive, and committed to patient well-being.
• The environment fosters a sense of community where patients feel seen, safe, and supported.
• The care teams tailor treatments using advanced therapy techniques to help patients recover.
• The discharge planning is thorough and well-coordinated, helping patients return home with confidence.
• The food is good and dietary needs are accommodated.
• The facility is well-maintained, with modern amenities and a comfortable recovery atmosphere.

Cons

• The facility looked messy and disorganized, with beat-up walls and stuff lying around.
• The looks of it are poor and depressing.
• The place is described as a revolving door, with management caring more about money than patients' well-being.
• The nursing staff and management are unprofessional and don't seem to care.
• It is extremely short-staffed.
• The social services director does not return calls or respond to emails.
• There are long wait times for calling for help, often 30 minutes to an hour.
• CNAs are reported to sit in the dining area on their phones and ignore help requests.
• The discharge process is described as a disaster.
• There were delays in treating a suspected bladder infection, including a lost urine sample and delayed antibiotics.
• The facility is labeled horrible, with concerns about CNAs not locking wheelchairs and causing falls, and nurses overmedicating.
• Under the new management, the care has gone downhill and is less compassionate.
• This place is a terrible facility.

Review

New Summit Rehabilitation and Healthcare in Arlington Heights is a strong fit for families seeking high-caliber post-acute rehab with a modern, welcoming environment. The place shines for short-term recovery after surgery, strokes, or serious injuries, thanks to standout physical and occupational therapy, capable wound care, and nurses who consistently demonstrate genuine care. Reviews repeatedly praise private rooms, clean facilities, and on-site physicians who round regularly. For families prioritizing vigorous rehab progress, effective discharge planning, and a setting that feels like a thoughtful recovery community, this center delivers the core outcomes that drive real home-readiness.

Those weighing alternatives should consider this facility only if the priorities include unwavering consistency in staffing and management. A recurring caveat in the feedback is the tension between a recently refreshed leadership team and lingering gaps in organization during transitions. Several families note periods of disorganization or understaffing, long call-bell waits, and communications that did not always land with the urgency expected. For loved ones with advanced dementia, significant safety needs, or a history of needing rapid response, these potential friction points deserve careful scrutiny. If predictability and constant access to aide support are non-negotiable, it may be prudent to explore other options alongside this center.

When the positives are weighed against the negatives, the balance markedly tilts toward the care team's clinical strengths. The therapy department earns consistent praise for its technique, dedication, and personalize pacing - therapists and aides who push progress while maintaining a compassionate, team-based approach. Wound care, often flagged as a critical need, is performed with careful check-ins and clear communication, easing anxiety for patients and families alike. Nursing and CNA teams are repeatedly described as attentive and kind, with many expressing gratitude for staff who stay engaged with both patient and family. The facility's cleanliness, private rooms, and inviting public spaces further bolster the case for this center when rehab is the priority.

Prospective families should push for concrete assurances on several fronts during tours and pre-admission conversations. Verify current staffing levels across shifts, especially on nights and weekends, and ask to meet the therapy director and the social services lead to gauge how discharge planning is actually executed. Inquire about the current management's philosophy and recent improvements that address prior concerns about organization and responsiveness. Request real-world examples of how the team handles urgent requests, infection control, and patient safety, and ask to tour patient rooms and the rehab gym to confirm the consistency of the environment you expect for a loved one's recovery.

Long-term care considerations also matter here. Several reviewers describe this facility as well-suited for ongoing rehab and post-acute care, with the potential to transition residents home successfully when recovery goals are met. Yet a subset of feedback cautions that long-run experiences can vary if leadership changes or staffing pressures surface. For families prioritizing stability over dynamic programmatic changes, it may be wise to compare maintenance of daily routines, meal service consistency, and the cadence of therapy across multiple visits or a trial stay.

In the end, New Summit Arlington Heights stands out for rehab-first excellence, supported by an environment that is clean, modern, and warmly staffed. It is not a hands-off choice: it requires active due diligence to ensure current leadership is delivering on promises of reliable communication, steady staffing, and relentless attention to safety. For families where vigorous physical therapy, attentive nursing, and a strong discharge framework are the deciding factors, this center remains a top contender. If, however, the priority is flawless, unvarying 24/7 responsiveness with minimal risk of turnover-related disruption, alternatives should be considered alongside New Summit, with a frank evaluation of how well each option aligns with the loved one's specific care trajectory and risk tolerance.

This part of Arlington Heights, Illinois offers a convenient and accessible location for senior living. With several pharmacies, hospitals, and physicians in close proximity, residents have easy access to healthcare services. Additionally, there are a variety of restaurants and cafes nearby, providing options for dining out or grabbing a quick bite to eat. The area also boasts several parks for outdoor recreation and places of worship for spiritual fulfillment. For entertainment, there are theaters within a short driving distance. Public transportation options such as Metra stations are available for those who prefer not to drive. Overall, this neighborhood provides a well-rounded environment with amenities that cater to the needs of seniors looking for a comfortable and convenient living situation.

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (1.4 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.3 miles)
• Walgreens (3.8 miles)

Restaurants

• Raising Cane's Chicken Fingers (0.8 miles)
• Olive Garden (0.9 miles)
• McDonald's (0.9 miles)
• Culver's (2.1 miles)
• McDonald's (2.5 miles)
• McDonald's (2.8 miles)
• Portillo's Hot Dogs (2.9 miles)

Parks

• Lake Arlington (1.5 miles)
• Ned Brown Preserve (3.9 miles)
• Olympic Park (5.9 miles)
• Abrahamsen Park (6.9 miles)
• Fabbrini Park (7.1 miles)
• South Park (7.3 miles)
• Cuba Marsh Forest Preserve (8.2 miles)

Places of Worship

• St Thomas Of Villanova (2.1 miles)
• St Hubert Church (6.7 miles)
• Willow Creek Community Church (7.9 miles)

Hospitals

• NCH Northwest Community Hospital (2.1 miles)
• Glenbrook Hospital (6.6 miles)

Physicians

• Arlington Eye Physicians (2.3 miles)
• Premier Eye Care & Surgery (3.9 miles)
• Ferber, Stuart Nch Buffalo Grove Outpatient Care Center (4.1 miles)
• Stuart Bergman-Bock MD - Northshore University Health Systems (6.5 miles)
• Physicians Cosmetic Institute (8.3 miles)
• Northwestern Memorial Physicians Group (8.4 miles)
• NorthShore Medical Group (8.4 miles)

Cafes

• Starbucks (2.8 miles)
• Starbucks (3.1 miles)
• Starbucks (3.6 miles)
• Cafe Zupas (5.5 miles)
• Starbucks (8.5 miles)

Theaters

• AMC Streets of Woodfield 20 (4.8 miles)
• Regal Lincolnshire & Imax (6.2 miles)

Transportation

• Metra (7 miles)
• Metra (8.3 miles)