139 Moran Lake Road, Ne, Rome, GA 30161
For more information about senior living options: (866) 208-4318
Overall Review of Evergreen Health And Rehabilitation Center
Pros
The staff at Evergreen, including nurses and CNAs, provide daily love and support to residents.- Visitors describe Evergreen as feeling like they are visiting extended family.
- Residents are treated with the utmost respect at Evergreen.
- The staff are wonderful and caring, always willing to address questions and needs.
- Evergreen is regarded as a great place for loved ones.
- The staff are professional and kind, earning praise from families.
Cons
The area is described as squidville on dope, with petty crime and residents being robbed. - The Evergreen facility is described as a level of Hell, where on the first day no medication could be obtained.
- The place is said to have roaches and a foul urine smell, with patients treated like zombies and mistreated.
- It is urged that the facility be closed and labelled a roach motel.
- The staff is accused of abuse and theft, even encouraging fights among patients.
- Precious heirloom quilts are reported as stolen by staff.
- They warn not to send elderly relatives there, suggesting it would lead to suffering or early death.
Review
Evergreen Health and Rehabilitation Center in Rome, GA is best suited for families seeking a longāstanding, handsāon nursing and rehabilitation environment where caregivers strive to become an extension of the family. It is a practical choice for residents who need postāacute rehab after a serious illness or stroke and for households that value clear, ongoing communication from a stable, approachable team. The community tends to reward families who want a warm, homeālike atmosphere and are prepared to engage with staff to coordinate care. Those who prize spotless facilities, ironclad safety records, and absolute assurances against every adverse event may want to consider alternatives.
The core strength here is the people on the front lines. Reviewers repeatedly cite compassionate, patient, and respectful care from nurses and CNAs, and a willingness to go the extra mile for residents. Family members highlight reliable, timely communication about changes in condition and care plans, with a named liaison often singled out as a dependable point of contact. When trust is built, families describe Evergreen as a place where staff become part of the residentās support system, a factor that matters deeply during fragile health transitions.
Yet serious red flags appear in a subset of accounts. Some reviews describe roaches and a strong odor of urine, with residents found sitting in hallways or not being attended to in a timely manner. There are reports of falls resulting in significant injuries, bruising, and questions about ongoing hygiene and skin or infection risks. A few accounts allege abuse or theft by staff and describe situations where cleanliness and protective protocols were not consistently evident. While these voices are not universal, they are significant enough to warrant careful scrutiny.
Those cons must be weighed against the documented positives. The availability of caring staff, open lines of communication, and a sense of familial warmth can translate into meaningful daily comfort for residents and reassurance for families during difficult decisions. In the best cases, Evergreen delivers reliable caregiving that supports rehabilitation goals and daily living, helping residents participate more fully in activities and life with family. However, safety and cleanliness lapses are not trivial matters; they can undermine progress, increase anxiety for families, and diminish trust if left unaddressed.
For families considering alternatives, the clear takeaway is to verify current quality controls with rigorous diligence. Prospective residents should request the latest state inspection reports and read recent survey responses, observe housekeeping and laundry workflows, and assess whether staff coverage and turnover support consistent, attentive supervision. Touring the facility with a focus on fall prevention measures, medication management processes, and emergency transfer protocols provides practical clarity. Engage frontāline caregivers, test responsiveness, and insist on transparent answers about how problems are tracked and resolved.
In the end, Evergreen Health and Rehabilitation Center can be a solid, emotionally supportive option for rehab and ongoing senior care when the emphasis is on longāterm relationships and dependable communication. It is a particularly strong fit for families who value a community feel and the sense that staff genuinely care for residents as individuals. But the presence of credible cleanliness, safety, and safeguarding concerns means this choice demands proactive due diligence: verify current performance, demand concrete safeguards, and compare with alternatives that demonstrate a consistently spotless environment and a track record of unwavering resident safety.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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