Home Instead Senior Care - Rome, GA

Pros

• Gloria is described as amazing and talented, always there when needed, with clear scheduling and exceptional communication.
• The company delivers an excellent experience and is highly recommended.
• Home Instead's staff and caregivers are amazing and truly care for their clients.
• The agency is one of the best for loved ones, with care and love described as indescribable.
• The team is kind and compassionate, going above and beyond; Gloria is a standout.
• Home Instead personalizes care, matches caregivers well, and provides safe, careful care.
• The service helps aging family members stay at home and retain independence.
• Elizabeth and the staff do wonderful work; they are dedicated and proactive.
• The office staff are friendly, professional, and proactive about scheduling and communication.

Cons

• The care giver assigned to my mom was not as experienced as I expected.
• So tough that the previous service was discontinued because the care givers could not connect.

Review

There is a strong sense from these reviews that Home Instead is more than a care provider - it's a trusted partner for families navigating the delicate balance of independence and support. Across the board, clients describe a welcoming, professional environment where the team's warmth and dedication shine through in every interaction. The consistency and compassion of the people on the ground - caregivers and administrative staff alike - make a real difference for aging loved ones and for the families who worry about them. In particular, Gloria emerges as a linchpin in the operation, a person who elevates the entire experience with her leadership, reliability, and readiness to listen and respond.

Many reviewers go out of their way to call Home Instead "excellent" and to say they would highly recommend the company to others. The sentiment isn't just about good care in the moment; it's about the confidence families gain from knowing there is a capable, responsive team behind them. The company is repeatedly praised as one of the best options available for home care, and the sentiment stars around the idea that the organization stands out from competitors by treating clients with genuine care, respect, and attention.

A central thread in these evaluations is the sense that Home Instead's staff - caregivers and administrators - truly care about the people they support. Families speak of caregivers and office teams working to ensure comfort and safety, whether the need is around the clock or just for a few hours a day. The tone is consistently affirming: this is a company you can rely on to show up, to stay engaged, and to do what it takes to meet the needs of someone you love. The care described is not generic; it's personalized, thoughtful, and deeply attentive to individual circumstances.

Gloria's influence is repeatedly highlighted as transformative. Review after review notes her as articulate, precise about scheduling, and clear about expectations. She is described as someone who is always available to talk, who provides solutions, and who embodies a standard of communication that clients appreciate. Phrases like "Gloria is amazing and talented" and "hands down the BEST Home care company around" recur, underscoring the sense that her leadership and problem-solving approach are central to why families trust the service.

When the care needs become more complex, the team's ability to personalize shines through. Elizabeth, in particular, is praised for performing through interviews to define exact needs and for ensuring that clinicians (like Karen, a nurse) follow up to assess safety and coordinate with families. This careful triage - interview, assessment, actionable instructions for caregivers - helps create a seamless match between the client's needs and the caregiver's skills. The approach is practical and reassuring: you receive a precise plan, a caregiver who fits, and ongoing oversight that keeps care aligned with changing circumstances.

Long-standing relationships also appear as a hallmark of Home Instead. One reviewer describes being a client for ten years, with the same caregiver continuing to provide support to a loved one. The continuity matters - the weekly schedule email, the anticipation of holiday scheduling issues, and proactive outreach to adjust plans as needed. The consistency of personnel and communication helps families feel secure about the ongoing care of their loved ones, reinforcing the sense that this is a stable, dependable option over the long haul.

Geographically, the feedback highlights specific communities, such as Rome and Cartersville, where Elizabeth Huff stands out as a dedicated professional who goes above and beyond to ensure proper care. Reviewers note that she is not only capable but deeply committed to guiding families toward the right steps for their loved ones. The local emphasis, combined with clear, strong leadership, reinforces the idea that Home Instead is a community-focused provider that understands the unique needs and resources of the areas it serves.

These stories also feature particular, meaningful care scenarios that illuminate the quality of service. For example, in a situation around a husband's hip replacement, the team did a thorough, personalized intake to ensure the wife would not be left unsupported while her husband recovered. Elizabeth conducted a careful interview, Karen checked on physical status, and a caregiver - Katelyn - was matched to provide careful, safe assistance for a short-term period. Even when a previous care service lacked connection, Home Instead demonstrated the ability to establish rapport, adjust quickly, and deliver care that felt trustworthy and compassionate.

Taken together, these reviews paint a portrait of a home care organization that balances professional rigor with heartfelt kindness. Families repeatedly describe Home Instead as a company that communicates well, coordinates care effectively, and treats clients with dignity and respect. The presence of dependable leaders like Gloria and Elizabeth, the warmth and reliability of the caregivers, and the overarching commitment to helping loved ones stay at home where they can retain independence - all combine to create an experience that families not only rely on but deeply value. If you're looking for a compassionate, well-organized, and supportive home care partner, this collection of experiences suggests Home Instead is a strong choice, backed by people who care as much as the families they serve.

This area of Rome, Georgia offers a convenient and diverse range of amenities for seniors considering living in the area. With several pharmacies nearby, accessing necessary medications and healthcare services is easily achievable. There are also various dining options such as Steak 'n Shake, Olive Garden, and Las Palmas Mexican Restaurant, providing choices for different culinary preferences. Additionally, there are cafes like Swift & Finch Coffee and Starbucks for leisurely outings or meeting friends. For medical needs, there are reputable physicians' offices including Northwest Oral & Maxillofacial Associates PC and Harbin Clinic Women's Center Ob/Gyn within close proximity. Nearby places of worship like Fifth Avenue Baptist Church offer spiritual support, while parks like Ridge Ferry Park provide opportunities for outdoor recreation. Hospitals like Floyd Medical Center Rehabilitation Services and Kindred Hospital Rome offer peace of mind in case of emergency medical care needs. Overall, this area provides a well-rounded community environment for seniors to consider settling in with access to essential services and recreational activities.

Pharmacies

• Ward's Pharmacy (0.1 miles)
• CVS Pharmacy (0.2 miles)
• Avery Drugs (0.6 miles)
• Rome Community Pharmacy (0.8 miles)
• Walgreens (0.9 miles)
• First Care Pharmacy (0.9 miles)
• CVS Pharmacy (1.7 miles)

Restaurants

• Steak 'n Shake (0.1 miles)
• Applebee's (0.1 miles)
• Olive Garden (0.3 miles)
• Las Palmas Mexican Restaurant (0.3 miles)
• Rusans (0.3 miles)
• Chick-Fil-A (0.3 miles)
• El Zarape Mexican Restaurant (0.4 miles)

Cafes

• Swift & Finch Coffee (0.2 miles)
• Starbucks (0.3 miles)
• Panera Bread (0.5 miles)
• Lumina Coffee (1.7 miles)

Physicians

• Northwest Oral & Maxillofacial Associates PC (0.3 miles)
• Atlanta Allergy & Asthma (0.6 miles)
• Coosa Diagnostic Center (0.6 miles)
• North Georgia Nephrology Associates PC (0.6 miles)
• Spine Care & Pain Management (0.6 miles)
• Coosa Medical Group (0.6 miles)
• Harbin Clinic Women's Center Ob/Gyn (0.6 miles)

Places of Worship

• Fifth Avenue Baptist Church (0.5 miles)
• Christ Temple Holiness Church (0.9 miles)
• St James Ame Zion Church (0.9 miles)
• South Broad United Methodist Church (1.3 miles)
• Fishes & Loaves Ministry (1.4 miles)
• Rome Action Ministries (2 miles)
• Pleasant Grove Baptist Church (2 miles)

Parks

• Upper Avenue A Historic District (0.5 miles)
• Ridge Ferry Park (0.7 miles)
• Banty Jones Park (1.5 miles)

Hospitals

• Harbin Clinic Orthopaedic Imaging (0.6 miles)
• Floyd Medical Center Rehabilitation Services (0.7 miles)
• Specialty Hospital (0.8 miles)
• Kindred Hospital Rome (0.8 miles)