ACO Vital Care Home Infusion in Rome, GA

Pros

• They are very reliable and professional.
• They offer delivery services for five dollars.
• This independent pharmacy treats customers like family.
• The staff are friendly, caring, and efficient.
• The drive-through is handicap-accessible, allowing customers to stay in their car.
• They fill prescriptions quickly and accurately.
• They offer free delivery.
• They are locally owned and dedicated to the Rome community.

Cons

• They have been taking advantage of her and making her pay a copay when they shouldn't have.
• They believe Avery's drug store takes people's money and would not recommend it to anyone who doesn't want their money taken.
• The staff appeared to show prejudice toward the customer's skin tone and had no concern for customers' wellbeing.
• The pharmacy lied about filling their son's prescription and misinformed them about pre-authorization.
• They stated the pharmacy stole 30 pills from the customer's medication.

Review

This community is best suited for families seeking a highly personal, hands-on pharmacy partner in Rome, GA that can handle routine prescription needs with speed and courtesy. It serves seniors who value a locally owned, longtime presence, where staff familiarity translates into predictable service and a sense of neighborhood accountability. For households that prioritize reliable delivery, clear communication, and staff who remember you by name, this option offers a practical, “one call, one relationship” approach to medication management. It also holds appeal for those with Medicaid considerations, since several reviews highlight the ability to navigate coverage for compounded meds and related help.

Those who may want to consider alternatives are the families that require ironclad price transparency, or insist on the lowest available out-of-pocket costs. A few reviews raise red flags about miscommunication or questions around how prescriptions are billed, and there are anecdotes of perceived inequities in treatment that could undermine trust for some residents. If privacy, flawless ethics, and uniformly consistent billing practices are non-negotiable, exploring larger chains with standardized procedures or another independent with a spotless billing track record could be prudent. Similarly, households with complex infusion needs may prefer a provider whose reputation emphasizes rigorous care coordination.

The strongest positives center on reliability, speed, and person-to-person service. The majority of reviews praise fast processing, friendly and knowledgeable staff, and options that reduce the burden of medication logistics, including drive-through access and home delivery. The local, small-business character comes through as a real strength: caregivers and pharmacists who are invested in Rome’s community, with a sense that “these folks know you.” Delivery availability adds practical value for homebound residents or those with transportation challenges. When conversations with a doctor or caregiver are necessary, the momentum of a trusted, nearby partner can smooth the path from prescription to patient.

The most consequential negatives cluster around a few air-med issues: allegations of misbilling or misrepresentation about prescription status, procedural gaps in care that undermine confidence, and reports of suboptimal customer experiences. There are also practical irritants like limited evening or weekend hours and occasional price tensions with lower-cost competitors. While these reports are not universal, they are significant enough to warrant careful scrutiny. For a family evaluating infusion or home-care needs, such concerns translate into a need for proactive verification: insist on written confirmations of fills, regular reconciliation of inventory with prescribers, and a clear point of contact for disputes or questions about charges.

When weighing pros against cons, the local, dependable vibe and the speed of service can offset many drawbacks for a typical home-infusion scenario, provided expectations are aligned upfront. The advantage of a neighborhood partner who remembers you, plus the likelihood of swift home delivery, can dramatically reduce stress for chronic conditions and complex medication regimens. The main caveat is cost transparency and trust: potential gaps require active, ongoing oversight. Families should request explicit details on delivery fees, insurance handling, and medication-count accuracy, and establish escalation paths for discrepancies. For those prioritizing cost certainty and flawless fiduciary practices, it may be wise to compare a few other Rome options before committing.

Bottom line: this community works best for seniors and households who prize a warm, locally rooted pharmacy experience with dependable delivery and staff familiarity. It is less ideal for anyone requiring a fortress of price consistency, flawless ethics, and uniformly flawless customer service. For infusion and home-care planning, engage early with the care team to confirm infusion-therapy coordination, billing expectations, and contingency plans if medications run short or prices shift. If the fit feels right after a thorough check of billing practices and a candid conversation about service gaps, this provider can be a durable, trusted ally. If not, a carefully chosen alternative may offer greater predictability with fewer headaches.

This part of Rome, Georgia offers a variety of amenities that would be beneficial for seniors looking to settle down in the area. With several pharmacies located within close proximity, accessing medication and healthcare services is convenient. Additionally, there are numerous restaurants nearby offering a range of dining options. The presence of reputable physicians and hospitals ensures ready access to medical care. Places of worship provide spiritual support, while parks offer opportunities for recreation and relaxation. The availability of cafes allows for socializing and enjoying a cup of coffee. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and convenient place to live in Rome.

Pharmacies

• Avery Drugs (0 miles)
• Walgreens (0.3 miles)
• First Care Pharmacy (0.3 miles)
• Ward's Pharmacy (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Rome Community Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)

Restaurants

• La Parrilla Mexican Restaurant (0.1 miles)
• Firehouse Subs (0.2 miles)
• O'Charley's Restaurant + Bar (0.2 miles)
• Cook Out (0.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.2 miles)
• Chicken Salad Chick (0.2 miles)
• Wendy's (0.3 miles)

Physicians

• Valley Healthcare (0.1 miles)
• Floyd Primary Care (0.1 miles)
• Harbin Clinic Women's Center Ob/Gyn (0.1 miles)
• Harbin Clinic Orthopaedics & Sports Medicine (0.1 miles)
• Floyd Medical Center - Whitley Vick Iii MD (0.2 miles)
• Reddy Shalini, MD (0.2 miles)
• Smith Robert, MD (0.2 miles)

Places of Worship

• Fifth Avenue Baptist Church (0.1 miles)
• St James Ame Zion Church (0.4 miles)
• South Broad United Methodist Church (1.2 miles)
• Christ Temple Holiness Church (1.4 miles)
• Pleasant Grove Baptist Church (1.4 miles)
• Fishes & Loaves Ministry (1.5 miles)

Hospitals

• Harbin Clinic Orthopaedic Imaging (0.1 miles)
• Floyd Medical Center Rehabilitation Services (0.2 miles)
• Specialty Hospital (0.2 miles)
• Kindred Hospital Rome (0.2 miles)
• Redmond Regional Cardiac Cath Lab (1.5 miles)

Parks

• Upper Avenue A Historic District (0.2 miles)
• Ridge Ferry Park (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Swift & Finch Coffee (0.6 miles)
• Panera Bread (1 miles)
• Lumina Coffee (1.6 miles)