ACO Vital Care Home Infusion

Pros

• Avery Drug Store is very reliable and professional, and offers delivery for five dollars.
• Avery Drug Store treats customers like family, not like a large chain.
• Avery Drug Store has friendly staff and hardly any waiting.
• Avery Drug Store consistently fills prescriptions and has earned long-time trust.
• Avery Drug Store has lovely and caring employees.
• Avery Drug Store provides fast, efficient service with quick prescription fills.
• Avery Drug Store is a locally owned business with a reputation for excellent service.
• Avery Drug Store's drive-through is handicap-accessible and convenient.
• Avery Drug Store is praised for its delivery service and reliability.
• Reviewers consider Avery Drug Store the best pharmacy in Rome.

Cons

• One reviewer accuses Avery's Drug Store of taking advantage of an elderly customer by charging an improper copay.
• Another reviewer alleges the pharmacy lied about filling a prescription and did not have the medication ready when promised.
• A reviewer claims the staff displayed prejudice toward the customer's skin tone and showed little concern for the patient's wellbeing.
• A reviewer says the store closed at 6:30 and refused to stay open to assist a patient who had just been discharged from the hospital.
• A reviewer asserts that Avery's Drug Store stole 30 pills from a patient's prescription.
• A reviewer notes that the pharmacy rarely matches prices at other drugstores and does not consistently honor discounts like GoodRx.
• A reviewer states they would never recommend Avery's Drug Store to anyone.

Review

Avery Drug Store in Rome comes across in many reviews as a very reliable, professional, and community-minded place to get your medications. Several customers highlight that the store offers convenient delivery for a modest fee and that the overall experience feels polished and dependable. One reviewer even called it "very reliable" and noted the delivery option for five dollars, alongside a strong impression of five-star service and "amazing" care. These positive voices paint Avery's as a trusted local option that people return to year after year.

Among the most frequent praise is the sense of belonging and personal attention many customers report. Longtime patrons say the independent pharmacy treats them like family rather than just customers of a chain. Comments such as "locally owned? fast, mostly friendly, and they deliver" echo a recurring theme: staff who know their customers, remember routines, and strive to make the process easy and friendly. The drive-through option is also repeatedly highlighted as convenient and accommodating for those who are in a rush, or who need to manage mobility concerns.

The positive experiences aren't limited to a friendly vibe. Many reviewers commend the speed and efficiency of service, describing visits as fast and the experience with prescriptions as straightforward and painless. Phrases like "the fast, friendly, and you don't have to wait for hours" and "great overall experience" show that the store often delivers on patient needs without the typical delays customers dread. Several customers specifically mention the staff's helpfulness, the cleanliness and organization of the store on first visits, and the sense that they are cared for on an ongoing basis. A number of long-standing customers note that Avery's has earned their loyalty over years of service.

Not every account, however, is positive. A number of reviews raise serious concerns about experiences with billing, care, or customer treatment. One family accuses the store of improper copays that affected an elderly parent and urges investigation to protect other seniors from potentially losing money. This account contrasts sharply with the generally glowing feedback, highlighting a fear that financial practices may not always align with what customers expect or deserve. The call for accountability and scrutiny stands out as a serious counterpoint to the otherwise favorable view of Avery's.

Other reviews recount distressing encounters involving service hours and perceived bias. A reviewer describes an experience where a staff member closed the door and ended business at 6:29, with an impression that the staff showed prejudice toward the reviewer's skin tone and dismissed urgent medical concerns for a family member recently discharged from the hospital. The complaint emphasizes not only the timing but also a perceived lack of empathy and a suggestion that the staff's priorities did not align with patient wellbeing. The sentiment is stark: the reviewer felt unvalued and disheartened by what they described as a cold, uncaring response in a moment of medical need.

There are also accounts of more troubling claims about honesty and prescription fulfillment. One family asserts that a child's medication was promised as ready by the end of the day but was never filled; they allege that the pharmacy provided inconsistent explanations and ultimately suggested pre-authorization had not been approved, even after the pediatrician stated it had. The same reviewer declares they will never use Avery's again and notes that a different pharmacy, such as Publix, readily filled the prescription. Another strongly worded review accuses Avery's of lying about filling a prescription and describes the experience as an outright betrayal that would drive them away forever. Yet another post makes an explicit allegation that the store stole pills, recounting a miscount dispute and a manager's firm stance that certain medications could not be dispensed, leaving the patient feeling degraded and without access to essential medicine. Taken together, these testimonies illustrate a spectrum of experiences - from concern about communication and honesty to outright accusations of theft - framing Avery's as a place that some trust deeply while others feel betrayed or endangered by their service.

Despite the louder negative elements, the collection of reviews also brings forward a strong current of appreciation for Avery's as a locally owned, community-centered business. Several customers praise the staff's knowledge, kindness, and willingness to help with not only medications but also health-related guidance and access to services like Medicaid-assisted compounded medicines. The store is described as a dependable, family-friendly option that has stood the test of time in Rome, with remarks about its long-standing role in the community and its reputation as a place to go for friendly, reliable care. Price comparisons are mixed, with some noting that while the store's prices aren't always the lowest, the delivery option, good customer service, and overall experience still make it a worthwhile choice.

In the end, Avery Drug Store is portrayed as a deeply rooted local institution that many people rely on and value highly for its familiarity, speed, and neighborly service. The overwhelmingly positive stories emphasize a sense of trust, shared community, and dependable care, including quick fills, attentive staff, and the convenience of delivery and drive-through options. At the same time, a subset of reviews raises serious concerns about billing practices, perceived bias, and honesty in prescription fulfillment, suggesting that experiences there can be highly variable. For residents of Rome, the takeaway is nuanced: Avery's appears to be a beloved, historically important pharmacy that delivers strong, compassionate service to many, but it may also require vigilance and clear communication to ensure every customer feels safe, respected, and properly cared for.

This part of Rome, Georgia offers a variety of amenities that would be beneficial for seniors looking to settle down in the area. With several pharmacies located within close proximity, accessing medication and healthcare services is convenient. Additionally, there are numerous restaurants nearby offering a range of dining options. The presence of reputable physicians and hospitals ensures ready access to medical care. Places of worship provide spiritual support, while parks offer opportunities for recreation and relaxation. The availability of cafes allows for socializing and enjoying a cup of coffee. Overall, this neighborhood provides a well-rounded environment for seniors seeking a comfortable and convenient place to live in Rome.

Pharmacies

• Avery Drugs (0 miles)
• Walgreens (0.3 miles)
• First Care Pharmacy (0.3 miles)
• Ward's Pharmacy (0.5 miles)
• CVS Pharmacy (0.8 miles)
• Rome Community Pharmacy (1.1 miles)
• CVS Pharmacy (1.3 miles)

Restaurants

• La Parrilla Mexican Restaurant (0.1 miles)
• Firehouse Subs (0.2 miles)
• O'Charley's Restaurant + Bar (0.2 miles)
• Cook Out (0.2 miles)
• Bojangles' Famous Chicken 'n Biscuits (0.2 miles)
• Chicken Salad Chick (0.2 miles)
• Wendy's (0.3 miles)

Physicians

• Valley Healthcare (0.1 miles)
• Floyd Primary Care (0.1 miles)
• Harbin Clinic Women's Center Ob/Gyn (0.1 miles)
• Harbin Clinic Orthopaedics & Sports Medicine (0.1 miles)
• Floyd Medical Center - Whitley Vick Iii MD (0.2 miles)
• Reddy Shalini, MD (0.2 miles)
• Smith Robert, MD (0.2 miles)

Places of Worship

• Fifth Avenue Baptist Church (0.1 miles)
• St James Ame Zion Church (0.4 miles)
• South Broad United Methodist Church (1.2 miles)
• Christ Temple Holiness Church (1.4 miles)
• Pleasant Grove Baptist Church (1.4 miles)
• Fishes & Loaves Ministry (1.5 miles)

Hospitals

• Harbin Clinic Orthopaedic Imaging (0.1 miles)
• Floyd Medical Center Rehabilitation Services (0.2 miles)
• Specialty Hospital (0.2 miles)
• Kindred Hospital Rome (0.2 miles)
• Redmond Regional Cardiac Cath Lab (1.5 miles)

Parks

• Upper Avenue A Historic District (0.2 miles)
• Ridge Ferry Park (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Swift & Finch Coffee (0.6 miles)
• Panera Bread (1 miles)
• Lumina Coffee (1.6 miles)