505 North Fifth Avenue, Rome, GA 30165
For more information about senior living options: (866) 208-4318
Overall Review of Fifth Avenue Health Care
Pros
The staff truly love their jobs and care about the residents.- The staff are comforting and personable, and they treat residents with dignity, compassion, and respect.
- The caregivers are exceptional, and problems are dealt with in a timely manner.
- The staff greet residents by name and are respectful.
- There are daily activities planned for residents that they look forward to.
- The facility feels like a community rather than a regimental setting, with cleanliness drawing families.
- The food is good, and the staff have been very supportive during rehabilitation.
Cons
This place is horrible.- CNAs on their phones, patients staying in soiled diapers for extended periods of time causing burns on their skin.
- Families are urged not to place their loved ones there.
- Staff fix everything up when company comes, but on regular days they are just on the clock and do not actually care for the patients.
- Someone should check them out unannounced so that outsiders see what families witness.
- The facility has not had hot water in weeks.
- This place is a joke.
- It could be so much better.
- The residents deserve much better.
- A COVID patient roams the halls in a wheelchair visiting others' rooms.
- Manager Pam was very rude when the reviewer decided to quit.
- Not exactly a place one would put their family.
Review
Fifth Avenue Health Care in Rome, Georgia is best suited for families that value a small, community-minded atmosphere where caregivers can form real, personal connections with residents and where daily activities and a home-like setting take center stage. In favorable reviews, the facility is described as clean and welcoming on regular days, with staff who greet residents by name and show genuine warmth. The ability for residents to decorate rooms and the presence of varied, approachable activities give life to a sense of community that many families want for long-term care or post-acute rehab. For those who measure quality by personal interaction and a livable, non-regimental environment, this facility can feel like the right fit.
Those considering alternatives should take seriously the red flags raised in multiple reviews. Families needing dependable, around-the-clock clinical oversight, consistent hygiene care, and rapid response to incontinence or medical needs may find Fifth Avenue inadequate. There are repeatedly voiced concerns about care on “regular days” not matching expectations, hot water outages, and higher-level management issues. The most troubling patterns point to gaps in staffing stability and accountability, with reports of aides on phones rather than attending to residents, and even turnover or removal of staff in leadership roles. For residents with high acuity or fragile health, the risk of delayed care and inconsistent supervision should push families to evaluate other options.
The main pros, genuine, person-centered care from caregivers, a home-style atmosphere, and an active schedule, often compensate to a degree for the downsides, but not fully. When caregivers truly engage, residents feel respected and valued, and daily activities provide meaningful engagement that can improve mood and quality of life. Cleanliness in the environment and the opportunity to personalize rooms contribute to a dignified living experience. For rehab or dementia care, the positive anecdotes about compassionate staff, flexibility, and a welcoming community can translate into real-life comfort and motivation. Yet these strengths are counterbalanced by repeated warnings about inconsistent care on ordinary days, which undermines trust in the facility’s ability to manage ongoing needs reliably.
Prospective families should verify a few practical dimensions before deciding. Request unannounced visits to observe routine operations, ask about current staffing ratios and turnover, and speak with direct care staff about typical shift coverage and how incontinence and skin integrity are managed day-to-day. Review any recent state inspections or deficiency reports, and talk to current residents or family members about how concerns are addressed when they arise. In addition, assess the administrative responsiveness: is there a clear process for problem resolution, and does management cultivate a respectful, professional environment even when family members aren’t present?
From a decision-making standpoint, the facility presents a clear polarity. For rehab or long-term care where warmth, individualized attention, and an active social calendar meaningfully uplift daily life, Fifth Avenue delivers strengths that matter to residents and families who can supervise care and advocate effectively. The flip side is the troubling weight of care gaps: reports of inattention to basic needs, hygiene lapses, and disruptive management dynamics that can escalate quickly if not monitored. These are not minor irritants; they are potential safety and well-being risks that require ongoing vigilance.
The verdict remains practical and decisive. If safety, consistency, and timely clinical responses are non-negotiable, prioritize facilities with stronger and more stable care metrics in the Rome area. If the priority is a personable staff, an engaged activity program, and a homey, community feel, and one that can be managed with proactive family involvement and clear expectations, Fifth Avenue can work, provided there is rigorous oversight and ongoing evaluation. In sum, this community is a qualified option: appealing for its human warmth and liveliness, but not for families unwilling to demand accountability and sustained quality of care.
100 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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