The Gardens At Depugh
Save550 West Morse Boulevard, Winter Park, FL 32789
For more information about senior living options: (844) 490-3973
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The Gardens at DePugh in Winter Park is described by many family members and visitors as a strikingly beautiful and welcoming place. Several reviews highlight its setting as one of the most lovely spots in downtown Winter Park, with a bright, clean environment and a smaller, home-like feel that makes residents and visitors feel at ease. The facility is frequently praised for its garden spaces, a sizable fish tank in the sunroom, and a layout that emphasizes a comfortable, intimate atmosphere rather than a clinical, impersonal vibe. The building's charm, together with a dedicated staff, has left many families impressed and grateful for the care their loved ones receive.
Staff members receive a great deal of praise in multiple reviews. The activity program is often singled out as a strength, thanks to Michelle, the Activity Director, whose warmth and thoughtful planning consistently bring smiles to residents. In admissions, Courtney is repeatedly described as top-notch - responsive, helpful, and a pleasure to work with. Families repeatedly note that Courtney and other team members such as Melissa, Olivia, Kisha, and some others go above and beyond to address questions, coordinate care, and keep communication open during what can be stressful times. Several families also commend Kathleen Flammia for her role in rehab, noting kindness, respect, and a collaborative approach that helps patients regain mobility and independence.
Care, rehabilitation, and day-to-day attentiveness are also highlighted positively in many reviews. Families report that the staff are caring, attentive, and thorough, with residents staying engaged through activities and programs. Several reviews mention that meals are moist and flavorful, and that the facility's small size helps staff know residents personally and care for them with a family-like touch. The combination of attentive care, a focus on meaningful activities, and a clean, well-kept environment contributes to a strong overall impression for many families who visited or placed loved ones there. The facility's Eden Alternative approach - focusing on person-centered care and a more holistic, engaged living environment - also features in several positive notes.
However, not all experiences at The Gardens at DePugh have been favorable. A number of reviewers recount serious concerns, including claims of neglect, unwelcoming attitudes during vulnerable moments, and delays in responding to call bells. There are intense accounts of CNAs or other staff perceived as uncaring, with remarks about cleanliness issues and a lack of timely attention to residents' needs. One particularly grave set of allegations describes a situation where a loved one reportedly suffered severe health issues (sepsis and UTI) while in care, leading to strong recommendations against the facility from those particular family members. Some reviews also recount administrative gaps - such as long gaps between calls and admissions processing - leaving families worried about oversight and continuity of care.
A striking and controversial portion of the feedback centers on a claim of harm: one reviewer describes a situation where their loved one was allegedly drugged without consent and belongings were lost, with substantial difficulty in recovering them. This is presented as part of a broader sentiment that the facility gave the family "a super hard time" during the process of seeking back belongings, and it has led to a vow never to leave a loved one in the care of the facility again. These statements are juxtaposed against many other positive testimonials, underscoring the polarized experiences some families have faced.
In sum, The Gardens at DePugh is widely recognized for its beauty, clean environment, and the warmth and dedication of several staff members who excel in activities coordination, rehab support, and resident engagement. The praise for specific individuals - like Michelle in activities and Courtney in admissions - appears repeatedly and stands out as a cornerstone of the positive experiences. At the same time, there are serious, persistent complaints about care gaps, responsiveness, and administrative handling that have left some families deeply concerned about safety and quality. The facility's attractive setting and strong moments of compassionate care sit alongside significant cautionary notes from other families, reflecting a complex spectrum of experiences at this Winter Park community.
The Gardens at Depugh is an assisted living community located in the beautiful Winter Park, FL. Our community offers a wide range of amenities and care services to ensure that our residents have a comfortable and fulfilling lifestyle.
Our residents can enjoy watching their favorite shows or movies with cable or satellite TV in their fully furnished apartments. They can also dine in our elegant dining room where delicious meals are provided. For those who prefer to cook their own meals, we offer kitchenettes for their convenience.
Housekeeping services are provided to keep the apartments clean and tidy. Our community also features outdoor spaces where residents can relax and enjoy the beautiful surroundings. A small library is available for residents who love to read, and telephone and Wi-Fi/high-speed internet access ensures they can easily stay connected with family and friends.
In terms of care services, our dedicated staff provides 24-hour supervision to ensure the safety and wellbeing of our residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. We also offer assistance with medication management for those who require it. Our mental wellness program aims to support the emotional wellbeing of our residents.
We understand that different individuals have different dietary needs, which is why we cater to special dietary restrictions such as diabetes diets. Our skilled chefs prepare delicious meals, taking into consideration any dietary restrictions or preferences.
To keep our residents engaged and entertained, we offer resident-run activities as well as scheduled daily activities. This allows them to socialize with fellow residents while participating in enjoyable activities.
The Gardens at Depugh benefits from its convenient location. Residents have easy access to cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals nearby.
At The Gardens at Depugh in Winter Park, FL, we strive to provide a warm and welcoming environment where our residents can feel at home while receiving the care they need.
The Gardens At Depugh is located at 550 West Morse Boulevard, Winter Park, FL 32789 in Orange County, Florida
The Gardens At Depugh on seniors.fyi includes 5 photos including images showing landscaping, trees, building, outdoor, garden, nature, gazebo, park, and more.
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