Hand in Hand Care Solutions

Pros

• The intake RN spent time listening to the patient and explaining the services.
• Staff matched companions to the patient's interests and engaged her in conversation.
• The company was described as wonderful and compassionate.
• All employees were described as loving, knowledgeable, and professional health care providers who treated family members as their own.
• Gina sat at the hospital with the patient's husband, treating him with kindness and respect and honoring his dignity.
• The services were noted as affordable, efficient, and caring.
• Reviewers highly recommended Hand in Hand and described them as trustworthy.
• They were called the best home health care provider in town.

Cons

• The reviewer describes Hand and Hand as poorly run and unprofessional.
• The phone staffer was rude and acted as if the caller was an inconvenience.
• The promised paperwork was never emailed after multiple follow-ups.
• The company has deteriorated since their 2023 experience.
• A separate review alleges neglect leading to the mother's infection and death.
• The caregiver allegedly did not change or feed the patient, causing weight loss and a deep wound.
• The company supposedly kept sending the same caregiver despite repeated complaints.
• The owner was accused of indifference and not apologizing for harm.

Review

The collection of reviews about Hand and Hand Home Care Solutions paints a portrait of a company that elicits a wide range of experiences. On one hand, several families describe this agency as a compassionate, professional, and dependable option for in-home care. On the other hand, other clients report serious problems with communication, consistency, and, in at least one case, alleged neglect that had grave consequences. Taken together, the reviews suggest a company that can deliver deeply caring and attentive service for some families while failing to meet basic expectations for others.

A number of reviewers highlight the positive, human side of Hand and Hand. One family emphasized the strength of the intake process, noting that the intake RN spent significant time listening to their relative, explained available services, and offered practical tips for managing care at home. In their words, the staff "spent time listening," "told us about their services," and even provided guidance on how to handle daily care. Other accounts praised the caregivers for being matched to their loved ones' interests, sitting with patients, engaging them in conversation, and providing more than just basic care. There is a consistent thread of warmth, compassion, and personal attention, with families expressing gratitude for caregivers who treated their loved ones with dignity and respect. The sentiment echoes in multiple reviews that describe staff as loving, knowledgeable, and professional, and that the company could be trusted to treat family members as if they were their own. Several reviewers specifically mention caregivers who were compassionate, patient, and able to offer company and meaningful interaction in addition to hands-on care.

Other entries reinforce the sense that Hand and Hand can be a reliable option with favorable value. One reviewer described the team as "professional, efficient, and caring," highlighting that a caregiver named Gina sat at the hospital with their husband during surgery and recovery, providing care that left a lasting positive impression. The same account and others celebrate reasonable rates and a general sense of trustworthiness, with families saying they would not hesitate to use Hand and Hand again if the need arose. The overarching tone from these testimonials is one of appreciation for skilled caregivers who go beyond routine tasks to maintain the dignity and comfort of their loved ones.

Yet the praise is interwoven with troubling experiences that are difficult to ignore. One reviewer recounted a problematic interaction over paperwork and scheduling, where a staff member promised to email necessary paperwork later in the day but failed to send anything after two days. The accuser described the staff member as rude and unprofessional, portraying the exchange as burdensome rather than collaborative. The reviewer noted that, despite prior use of the company in 2023, communication and reliability appeared to have deteriorated, leading to significant disappointment in how the company is currently run. This account underscores a key issue: even when compassion and care are strong, organizational shortcomings can undermine the overall experience.

The most alarming set of claims within the reviews concerns neglect and its alleged consequences. In a strongly negative post, a family asserts that their mother suffered serious harm due to a caregiver's actions, including not changing diapers and not feeding the patient, which allegedly led to infection and a fatal outcome. The reviewer describes visible neglect in the form of a large hole in the patient's hip caused by not changing care routines, and a video purportedly showing a caregiver improperly disposing of diapers and not changing the patient. According to the account, they reported the problems to Hand and Hand repeatedly, even asking whether the caregiver remained employed by the company, only to be told that the caregiver was still working there. The owner's reaction, according to the reviewer, was not one of concern or accountability, and the family pleaded for empathy and action - emphatically warning others not to trust the company with their loved ones. This narrative is stark and emotionally charged, and it contrasts sharply with the more positive experiences described by other families.

Despite these grave accusations, there are more affirmative experiences that describe Hand and Hand in a consistently favorable light. Another family shared a long-running positive relationship with the company, noting that their grandfather and grandmother received care from Hand and Hand and that "all their employees are very loving, knowledgeable, and professional health care providers" who treat family members as their own. They expressed a clear wish to return to Hand and Hand for future needs, highlighting a sustained sense of reliability and personal touch over time. Additional statements praise the accessibility, compassion, and competence of the staff, concluding with a strong recommendation.

The mix of reviews ultimately presents Hand and Hand Home Care Solutions as a company capable of delivering high-quality, heartfelt care in many situations, while also leaving room for significant concerns about communication, accountability, and safety in others. The positive testimonials emphasize responsive intake, careful caregiver matching, and caregivers who engage with patients in meaningful ways, all of which contribute to a sense of trust and satisfaction. The negative experiences, including alleged neglect and an extreme breakdown in communication, remind prospective clients that reliability and safety depend on consistent processes, attentive oversight, and respectful, timely interactions with families. In short, the company appears to be a source of deeply meaningful support for some families, but it also carries risks that potential clients would be wise to scrutinize through careful questions, local references, and a clear plan for oversight and accountability.

Theaters

• Regal Winter Park Village & RPX (0.3 miles)
• AMC Altamonte Mall 18 (4.8 miles)

Restaurants

• Briarpatch Restaurant (0.4 miles)
• Prato (0.4 miles)
• The Cheesecake Factory (0.4 miles)
• Sixty Vines (0.5 miles)
• Hillstone Restaurant (0.6 miles)
• McDonald's (0.8 miles)
• Florida Hospital Welch Cafeteria (1.9 miles)

Cafes

• The Glass Knife (0.5 miles)
• Lineage Coffee Roasting (3.2 miles)
• Starbucks (4.6 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)

Hospitals

• FH Engineering Services (1.8 miles)
• Florida Hospital (1.8 miles)
• Florida Hospital- South Campus (1.8 miles)
• Winter Park Memorial Hospital (1.9 miles)
• Florida Hospital Womens Center (1.9 miles)
• Florida Hospital Ginsburg Tower (1.9 miles)
• Orlando VA Medical Center (2.5 miles)

Physicians

• Florida Hospital Medical Plaza (1.9 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (1.9 miles)
• Central Florida Breast Center, PA (2.1 miles)
• Orlando Immunology Center (2.3 miles)
• Central Florida Endocrine (2.3 miles)
• Diabetes and Endocrine Center of Orlando (2.8 miles)
• RDV Sportsplex Pediatrics (3.6 miles)

Parks

• Blue Jacket Park (2 miles)
• Lake Eola Park (4 miles)
• Cranes Roost Park (4.9 miles)

Transportation

• Lynx Central Station (3.8 miles)
• Altamonte Springs SunRail Station (4.5 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.3 miles)
• Orlando Filipino Seventh-Day Adventist Church (6.5 miles)