Firstat Nursing Services Orlando

Pros

• The experience with Firstat was excellent and the nurses were very professional and timely.
• The reviewer would definitely recommend Firstat Nursing Services to anyone who needs home health care.
• Amazing clinicians; the nurse helped the grandmother manage her wound and get answers from her doctor.
• The office staff are very caring, and the reviewer highly recommends Firstat Nursing Services.
• Very good experience; staff were friendly and helpful.
• These great people really take care of the reviewer's brother, and he loves being with them and would use them again.
• Furstat Nursing Services are outstanding for private duty as well as insurance, with no scheduling issues, and the reviewer is very happy with the services.
• Therapists helped the grandmother with effective exercises for strengthening and reducing the risk of falls.

Cons

• The company showed a consistent lack of organization, communication, and knowledge.
• The clinical manager was described as awful and uncooperative, with promises that were never fulfilled.
• Therapy visits were frequently late, too short, and conducted without necessary tools, suggesting poor care quality.
• Nurses were accused of incompetence in wound care, improper use of supplies, and not wearing gloves.
• Front-desk staff allegedly lied and the clinical supervisor ghosted complaints.
• Referrals and scheduling were repeatedly mishandled, with no return calls and missed follow-ups.
• The company changed its name after a low rating, which fueled distrust; some reviewers urged others to stay away.

Review

This collection of experiences paints a very mixed picture of a home health care provider that some people say operated under the Firstat name and later rebranded as Parx Honecare. The responses span a broad spectrum - from glowing praise to outright condemnation - highlighting how differently patients and families experience the same agency. A number of reviewers commend the company's nurses and office staff, while others report chronic problems with organization, communication, and the quality of care. The contrasts are striking and suggest that outcomes may hinge on individual caregivers as much as on the overarching policies of the agency.

On one end of the spectrum, several reviews recount highly positive experiences. Some accounts describe remarkably professional and timely nurses, with one reviewer giving a "10+" for performance and indicating that they would definitely recommend the company for home care. Others emphasize friendly, caring office staff and dependable support for loved ones at home. There are mentions of substantial gratitude for the clinicians involved, including praise for wound care management and guidance that helped a grandmother stay safer and more independent. A few families even express a lasting trust, stating they would use or recommend the service again, and noting that staff were helpful and compassionate in important moments of recovery.

Yet a large portion of the feedback is firmly negative and accusatory. Several reviewers report significant organizational failures: appointments scheduled and rescheduled with little reliability, late or inconsistent therapy sessions, and therapists who did not stay the full allotted visit or arrive with necessary tools. In one case, a specific therapist named Hannah is singled out for being late and unprepared, which undermined the perceived quality of care. Another complaint centers on follow-through: after an initial hospital assessment or referral, some patients say they never heard back, or contact was not returned after hours, leaving families frustrated and worried about progress in recovery.

There are recurring accusations about mismanagement and poor communication at the administrative level. Reviewers describe receptionists who mislead or lie, and a clinical supervisor who "ghosts" complaints. The sense in several accounts is that the front-end experience and the back-end coordination do not align, resulting in families feeling neglected or misled about what services would be provided. A particular thread of feedback highlights a mismatch between what was promised during intake and what actually occurred during treatment, including unclear or constantly shifting points of contact and insufficient information about care plans.

Several posts detail alarming concerns about clinical competence and patient safety. Reports claim that nurses mishandled wound care, misused equipment such as wound vacs, or failed to follow basic infection control practices like wearing gloves. There are also warnings that nurses could deplete supplies, and that some patients were put at risk by delays or substitutions in care. In one strongly worded note, a reviewer warns prospective clients to "DO NOT USE THIS COMPANY" due to incompetence and poor responses to problems. Another account describes a fear that wound care procedures were not being performed correctly, despite assurances from the agency that another nurse would be dispatched.

Additional testimonies add to the sense of inconsistency. Some families recount long-standing, ongoing issues with scheduling after major surgeries - such as knee replacements or carpal tunnel procedures - where therapy was either not arranged promptly or not delivered in sufficient depth, causing frustration and concern about rehabilitation timelines. There are even mentions of friction with billing or referral processes, including confusion about which staff members would visit and when, and about fax numbers or paperwork that could not be processed in a timely fashion. In one extended description, a family describes a multi-week delay in obtaining essential documents and referrals, which they felt jeopardized their mother's health.

Despite the breadth of criticism, there are instances where the same organization is described in favorable terms, or where individual clinicians are praised for their skills and bedside manner. Some reviewers note that certain nurses and therapists were effective, knowledgeable, and supportive, and that the company's clinical staff were capable of delivering meaningful benefits in appropriate cases. A few posts emphasize that the quality of care can be contingent on the particular team assigned to a patient, suggesting that success stories exist alongside the negative ones.

Overall, the reviews reveal a landscape of highly variable experiences. A pattern emerges in which the agency's reputation appears to swing significantly based on which staff members are involved, how well administrative processes are run, and how reliably referrals and follow-ups are managed. Some families report effective, compassionate care that aided recovery and comfort, while others describe chaotic administration, miscommunication, and concerns about clinical safety. Several reviews also reference formal complaints or intentions to report to regulatory bodies, signaling a perception among some clients that broader oversight may be necessary.

For anyone considering using this provider, the takeaway is to proceed with caution and to do thorough due diligence. Verify the specific therapists or nurses assigned to your case, confirm the schedule and visit duration in writing, and ensure you have a clear, documented care plan with milestones. Check references from recent patients, ask about the agency's process for handling complaints, and confirm how follow-ups will be managed after hospital discharges or major surgeries. Given the range of experiences reported, prospective clients may want to prepare a list of questions about staff qualifications, wound care protocols, equipment availability, and communication channels to avoid some of the pitfalls described in these reviews.

Theaters

• Regal Winter Park Village & RPX (0.3 miles)
• AMC Altamonte Mall 18 (4.8 miles)

Restaurants

• Briarpatch Restaurant (0.4 miles)
• Prato (0.4 miles)
• The Cheesecake Factory (0.4 miles)
• Sixty Vines (0.5 miles)
• Hillstone Restaurant (0.6 miles)
• McDonald's (0.8 miles)
• Florida Hospital Welch Cafeteria (1.9 miles)

Cafes

• The Glass Knife (0.5 miles)
• Lineage Coffee Roasting (3.2 miles)
• Starbucks (4.6 miles)

Pharmacies

• CVS Pharmacy (0.6 miles)
• Walgreens (0.6 miles)
• Walgreens (1.8 miles)
• Walgreens (1.8 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)

Hospitals

• FH Engineering Services (1.8 miles)
• Florida Hospital (1.8 miles)
• Florida Hospital- South Campus (1.8 miles)
• Winter Park Memorial Hospital (1.9 miles)
• Florida Hospital Womens Center (1.9 miles)
• Florida Hospital Ginsburg Tower (1.9 miles)
• Orlando VA Medical Center (2.5 miles)

Physicians

• Florida Hospital Medical Plaza (1.9 miles)
• Florida Cancer Specialists & Research Institute - Winter Park (1.9 miles)
• Central Florida Breast Center, PA (2.1 miles)
• Orlando Immunology Center (2.3 miles)
• Central Florida Endocrine (2.3 miles)
• Diabetes and Endocrine Center of Orlando (2.8 miles)
• RDV Sportsplex Pediatrics (3.6 miles)

Parks

• Blue Jacket Park (2 miles)
• Lake Eola Park (4 miles)
• Cranes Roost Park (4.9 miles)

Transportation

• Lynx Central Station (3.8 miles)
• Altamonte Springs SunRail Station (4.5 miles)

Places of Worship

• ISCF Masjid Al Rahman (5.3 miles)
• Orlando Filipino Seventh-Day Adventist Church (6.5 miles)