Valencia Hills Health And Rehabilitation Center
Save1350 Sleepy Hill Road, Lakeland, FL 33810
For more information about senior living options: (844) 490-3973
Valencia Hills provides attentive, compassionate care for residents in rehab and long-term care. The facility is clean, warm, and welcoming. The nursing and rehab staff are kind, professional, and dedicated to residents and families. The social services team, including Nitisha Cooper, is knowledgeable and genuinely caring. Randy, the director, goes above and beyond and sets a positive tone for the whole team. Natasha delivered an excellent, thorough tour and made a strong positive impression. The front desk staff are helpful and pleasant from the moment of entry. The therapy department, including Craig as therapy director, is collaborative and effective. Families report that Valencia Hills treats residents like family and provides solid care.
The reviews claim communication is extremely poor, with the phone not answered at night and floor nurses unavailable when called. There are serious staffing shortages, including instances of only one nurse on a unit, with nurses leaving and not being able to respond promptly, sometimes resulting in resident death. The facility is described as outdated, with bedding and safety features such as no bed rails and makeshift mattresses. The building has experienced extreme heat with no air conditioning, making residents sick. The brochure is described as false advertising by some reviewers. Families feel dismissed or blamed when voicing concerns, indicating poor customer service. Residents are charged more for personal supplies and hygiene, while the facility provides insufficient items. There is a pattern of staff turnover affecting continuity of care and overall quality.Valencia Hills Health and Rehab in Lakeland is a facility that draws a wide range of emotions from families who have loved ones there. The reviews span both praise and sharp critique, reflecting the complex realities of long-term care, rehab, and dementia/memory care. On one hand, several families describe warm, professional interactions, clean surroundings, and attentive teamwork among staff. On the other hand, many voices raise serious alarms about communication gaps, staffing shortages, overcrowded or under-resourced units, and management decisions that they feel compromise resident safety and comfort. Taken together, the accounts paint a picture of a place that can feel like a true family support system to some and a source of stress and risk to others.
Several families highlight the importance of advocacy and direct engagement. One reviewer strongly urges prospective families to be prepared to visit at random times and to hold staff accountable for the care and well-being of their loved ones. They advise reaching out to leadership and demanding corrective action if care falls short, and they warn that without such vigilance, the experience can deteriorate. This perspective underscores a theme that recurred in multiple accounts: effective communication with the facility is not always reliable, and the onus often falls on families to monitor day-to-day care and to push for timely responses. At times, staff members who stood out in a positive light - such as a CNA named Heidi who earned a resident's trust - left the facility within a short period, leaving a noticeable gap for other residents and families.
Other reviews tell a more hopeful story. A son describes his experience with his sibling in the rehab portion as highly positive: caregivers were attentive, showers and personal care were provided when requested, and the unit was described as very clean. In this vein, several family members praise the social workers, the administrative team, and the front desk staff for helping with paperwork, admissions, and arranging activities and therapies. Names such as Dr. Yoseph (the wound doctor), Alicia the wound nurse, Mallory (the assistant director of nurses), and various administrative personnel appear as standouts in the care process. In these narratives, Valencia Hills feels like a place that genuinely supports both patients and their families, with warm interactions and a sense of teamwork.
Multiple reviewers also point to the facility's broader strengths: moments of strong clinical care, collaborative therapy teams, and a general impression of attentiveness from the nursing and rehab staff. Positive notes often emphasize the facility's cleanliness and the visible dedication of staff who go above and beyond despite constraints. The social services department and administrative leadership - highlighted by praise for Nitisha Cooper - are frequently described as knowledgeable and compassionate, capable of navigating complex care planning and transitions. Reviews from medical professionals who visit the facility regularly likewise commend the overall culture of care and the level of professionalism they observe, with some citing specific staff who stand out in patient-centered service.
Yet the stories of concern are persistent and specific. Several reviewers describe structural and operational problems that they view as risking resident safety. Complaints include outdated bedding and dining ware, gaps between advertised and actual services, and equipment concerns such as insufficient bed rails. A particularly troubling cluster of reports centers on temperature control and HVAC issues, with residents allegedly living in spaces that reach into the mid-80s Fahrenheit for days at a time, and complaints that the problem has not been resolved. The physical environment - perceived as old-fashioned or under-equipped in some respects - adds to frustrations about comfort and safety, especially for residents with high care needs.
The most grave concerns revolve around staffing and patient safety on certain units. One reviewer recounts a Friday evening on a 500-unit shift where only one nurse was on duty from 3 to 11, with a CNA left to handle tasks alone for extended periods. They describe a medical emergency that escalated into CPR and an ambulance call, with the patient ultimately passing away. The account specifically calls out a nurse named Barnadette Halloman, alleging repeated, extended absences on duty that left nurses or CNAs to manage critical situations without timely support. The reviewer argues that this pattern of staffing is unacceptable and essential for the state authorities to address. While these are individual claims, they are presented with a clear call for accountability and for ensuring patient safety through adequate staffing.
Against this backdrop, several reviews emphasize the human, compassionate aspects of Valencia Hills. Families repeatedly describe staff who are kind, patient, and collaborative in caregiving, as well as nurses and therapists who are responsive to questions and concerns. The facility's emphasis on family-centered care shines through in comments about how staff and clinicians work together with families to coordinate therapies, activities, and daily routines. Tour experiences shared by prospective residents' families highlight thoughtful engagement by the staff, with several mentions of personnel who make visitors feel welcome and informed, such as Natasha, who conducted tours with warmth and thoroughness, and Randy, the facility's director, who is portrayed as a leader who genuinely connects with residents and families.
Taken together, Valencia Hills Health and Rehab presents a nuanced portrait: it is a place where many residents appear to receive attentive, compassionate care, and where families find support in navigating complex medical and daily living needs. At the same time, there are serious concerns about communication gaps, staffing patterns, and the safety implications of high-demand periods on certain units. The recurring themes suggest that the quality of experience can vary widely depending on the unit, the day, and the extent to which families are able to advocate and engage with leadership. For anyone considering Valencia Hills for a loved one, the message from these experiences is clear: do thorough due diligence, visit often and at various times, engage with leadership, ask specific questions about staffing and temperature control, and be prepared to seek alternatives if the care environment does not meet your expectations or safety standards.
249 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Valencia Hills Health And Rehabilitation Center is an assisted living community located in Lakeland, FL. Our center provides a range of amenities and care services to ensure the comfort and well-being of our residents.
Residents at Valencia Hills can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. Our community also offers a fully furnished environment with private bathrooms and kitchenettes in each living space. Outdoor spaces like gardens provide a peaceful retreat for residents to relax and enjoy the fresh air.
In terms of dining, we offer restaurant-style dining with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive delicious and nutritious food tailored to their individual needs.
We understand the importance of maintaining an active lifestyle, which is why we offer an array of activities for residents to enjoy. Fitness programs are available to help promote physical wellness, while planned day trips and resident-run activities keep our community engaged and socially connected. Scheduled daily activities further enhance our residents' quality of life.
For any medical needs or emergencies, our center provides 24-hour call systems and supervision. We have trained staff available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.
At Valencia Hills Health And Rehabilitation Center, we prioritize mental wellness through our dedicated program aimed at promoting emotional well-being among our residents. Transportation arrangements are available for both non-medical purposes and doctor's appointments to ensure easy access to necessary services.
Our location in Lakeland offers convenience with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This means that residents can easily access various services and entertainment options within close proximity.
Overall, Valencia Hills Health And Rehabilitation Center strives to provide a comfortable living environment where seniors can maintain their independence while receiving the necessary care and support.
Valencia Hills Health And Rehabilitation Center is located at 1350 Sleepy Hill Road, Lakeland, FL 33810 in Polk County, Florida
Valencia Hills Health And Rehabilitation Center on seniors.fyi includes 6 photos including images showing interior, windows, exercise equipment, gym, treadmill, fitness, exercise room, conference room, and more.
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