Valencia Hills Health And Rehabilitation Center

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Valencia Hills Health And Rehabilitation Center

1350 Sleepy Hill Road, Lakeland, FL 33810

For more information about senior living options: (844) 490-3973

2.1 from 28 reviews
5 stars
1
4 stars
7
3 stars
3
2 stars
1
1 stars
16

Skilled Nursing Facility

Overall Review of Valencia Hills Health And Rehabilitation Center

Pros

  • pro The staff at Valencia Hills Health & Rehabilitation is described as friendly and organized.
  • pro The facility maintains good structure and cleanliness, making it a pleasant environment for residents.
  • pro Residents have access to various activities, such as walks and games, enhancing their overall well-being.
  • pro The facility is equipped with continuous medical support from nurses and doctors, ensuring residents receive necessary care.
  • pro Some residents appreciate the effort made by the staff in addressing hygiene concerns when they are brought to attention.
  • pro One reviewer noted that the admission process is thorough, indicating an initial level of care upon arrival.

Cons

  • pro The facility has a persistent smell of urine, and management does not adequately address hygiene issues.
  • pro Residents often experience neglect in receiving proper medication and care, leading to serious health complications.
  • pro Staff frequently display a lack of empathy and professionalism towards residents, contributing to a poor living environment.
  • pro Patients' personal belongings are lost or mishandled, indicating a lack of organization and attention to detail in the facility.
  • pro The food provided does not meet dietary needs, particularly for those with specific medical conditions like diabetes.
  • pro Reports of staff being rude and dismissive towards patients highlight a disregard for their well-being and comfort.
  • pro Communication from the staff regarding medical decisions is inadequate, often leaving family members uninformed about critical issues affecting their loved ones.
  • pro There are severe concerns regarding the cleanliness and overall maintenance of the facility itself.

Review

The reviews of Valencia Hills Health & Rehabilitation in Lakeland, Florida, reveal a troubling picture of care and conditions that have left many families disillusioned and distressed. Despite the facility’s marketing claims of providing quality healthcare, multiple reviewers recounted experiences that sharply contradict these assertions. Although some residents acknowledged friendly staff members and an organized environment, the underlying issues related to patient care resonate throughout their accounts.

One recurring theme across the reviews is the deplorable state of hygiene and health care practices. Several residents pointed out pervasive odors, particularly urine, which they attributed to a lack of proper attention to resident hygiene. Staff responses varied; while some were dismissive, others recognized the challenges but did not offer substantial solutions. Many relatives expressed incredulity at why such problems persisted unaddressed. One resident noted a severe decline in conditions over six years; despite occasional improvements, consistent lapses in hygiene and overall care seemed to overshadow any positive developments.

Complaints regarding medication management also surfaced frequently. Families reported that their loved ones went without necessary medications for extended periods, leading to worrying spikes in blood pressure and other health crises. In one alarming case, a resident was oxygen-dependent yet left without proper respiratory support for an hour after admission. This neglect not only raises questions about adherence to medical protocols but also illustrates a broader systemic failure within Valencia Hills’ operational standards.

Moreover, many reviewers recounted incidents where medical needs went unmet or were grossly mishandled over critical timeframes. Accounts included patients suffering severe gastrointestinal distress without timely interventions from staff—one individual ultimately had to call EMS for help after begging for medical assistance that never came. Such testimonies highlight potential negligence on the part of caregivers who should prioritize patient safety above all else.

Disturbingly, there are indications that agency-hired staff may contribute to poor continuity in care. Reviewers described situations where temporary staff members lacked familiarity with patients' needs or even basic information like names or personal circumstances. The lack of individualized attention led to painful oversights where important medical concerns fell through the cracks—a situation exacerbated by inadequate communication among team members.

Additionally, issues surrounding consent and autonomy arose frequently in the reports from family members grappling with facilities’ administrative practices concerning patient rights and decisions impacting their loved ones’ care plans. There were instances where patients signed documents without fully understanding them due to cognitive impairments or hurried circumstances orchestrated by staff members who failed to respect established legal agreements such as Power of Attorney guidelines. This blatant disregard for both ethical considerations and legal frameworks calls into question Valencia Hills' commitment not just to wellness but also to fundamental patient dignity.

In conclusion, it is crucial for families seeking rehabilitation services for their loved ones to proceed with caution when considering Valencia Hills Health & Rehabilitation Center. The shared experiences convey a pressing need for potential residents and their families to rigorously evaluate any long-term care facility's ability not only to provide promised services but also uphold professional accountability standards essential for quality healthcare delivery. The overwhelming consensus among reviewers urged future applicants: If you truly value your loved one's well-being, consider other options rather than entrusting them into what many perceived as an indifferent system at Valencia Hills.

Features

Housing

  • 249 resident community capacity 249 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Valencia Hills Health And Rehabilitation Center is an assisted living community located in Lakeland, FL. Our center provides a range of amenities and care services to ensure the comfort and well-being of our residents.

Residents at Valencia Hills can enjoy various amenities such as a beauty salon, cable or satellite TV, a computer center, and a gaming room. Our community also offers a fully furnished environment with private bathrooms and kitchenettes in each living space. Outdoor spaces like gardens provide a peaceful retreat for residents to relax and enjoy the fresh air.

In terms of dining, we offer restaurant-style dining with special dietary restrictions accommodated. Meal preparation and service are provided, ensuring that residents receive delicious and nutritious food tailored to their individual needs.

We understand the importance of maintaining an active lifestyle, which is why we offer an array of activities for residents to enjoy. Fitness programs are available to help promote physical wellness, while planned day trips and resident-run activities keep our community engaged and socially connected. Scheduled daily activities further enhance our residents' quality of life.

For any medical needs or emergencies, our center provides 24-hour call systems and supervision. We have trained staff available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their required medications in a timely manner.

At Valencia Hills Health And Rehabilitation Center, we prioritize mental wellness through our dedicated program aimed at promoting emotional well-being among our residents. Transportation arrangements are available for both non-medical purposes and doctor's appointments to ensure easy access to necessary services.

Our location in Lakeland offers convenience with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This means that residents can easily access various services and entertainment options within close proximity.

Overall, Valencia Hills Health And Rehabilitation Center strives to provide a comfortable living environment where seniors can maintain their independence while receiving the necessary care and support.

Nearby Places of Interest

Restaurants

  • Lucky's (0.2 miles)
  • Chipotle Mexican Grill (0.3 miles)
  • Chick-Fil-A (0.3 miles)
  • Chili's Grill & Bar (0.3 miles)
  • Taco Bell (0.4 miles)
  • Smokey Bones Bar & Fire Grill (0.4 miles)
  • Walk-On's Sports Bistreaux - Lakeland Restaurant (0.5 miles)

Physicians

  • Sears Hearing Aid Center by Miracle-Ear (0.2 miles)
  • Optical Outlets (0.5 miles)
  • Clark And Daughtrey Walk-in (1 miles)
  • Fischer Schemmer & Silbiger (1.3 miles)
  • Central Florida Eye Associates (1.3 miles)
  • Bedi B S MD (1.7 miles)
  • Florida Department of Health, Polk County Health Department, Lakeland Clinic (1.9 miles)

Theaters

  • Cinemark USA (0.4 miles)

Cafes

  • Panera Bread (0.4 miles)
  • Starbucks (0.5 miles)
  • Starbucks (1.8 miles)
  • Black & Brew Coffee House & Bistro (3.9 miles)

Pharmacies

  • Walgreens (0.5 miles)
  • CVS Pharmacy (0.6 miles)
  • Epic Pharmacies (0.7 miles)
  • Providence Pharmacy (1.3 miles)
  • Walgreens (1.4 miles)
  • Walmart Pharmacy (1.6 miles)
  • FamilyCare Discount Pharmacy (1.7 miles)

Hospitals

  • Central Florida Surgi-Center (1.3 miles)
  • Lakeland Regional Medical Center (1.6 miles)
  • Endoscopy Unit (2.8 miles)
  • Lakeland Regional Medical Center (2.9 miles)
  • Radiology Department (2.9 miles)
  • Lakeland Regional Heal (2.9 miles)
  • Lakeland Regional Health (3 miles)

Places of Worship

  • Christ Lutheran Church (2 miles)
  • South Florida Baptist Association (6.4 miles)

Parks

  • Lake Parker Park (2.2 miles)
  • Hunt Fountain Park (2.8 miles)
  • Adair PARK (3.1 miles)

Transportation

  • Railroad Tracks (5.4 miles)

Frequently Asked Questions

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