Angel Eyes Home Care

Pros

• Dr. Acuna is described as a very helpful doctor who fixes issues or provides referrals to specialists when needed.
• The practice offers dual appointments for couples, which helps patients a lot.
• Michael is a helpful member of the team.
• The doctors are regarded as very smart and knowledgeable, always knowing what to do.
• The office staff are known for excellent customer service.
• Dr. Acuna is highly recommended as a primary care physician in Lakeland.
• The service is very professional with excellent patient care.
• The staff and doctor are consistently described as kind and attentive.
• The clinic is clean, and the staff are pleasant and helpful.
• The professionals are described as caring and willing to help at all times.

Cons

• The office was closed at the appointment time and no one answered the phone despite posted hours.
• The front desk staff were rude and dismissive toward clients.
• The front desk hung up on the caller during an immigration inquiry.
• The staff seemed more focused on profit than on patient care.
• A staff member told the patient to hurry up, showing a lack of empathy.
• The experience was terrible and described as lacking humanity; the reviewer would not recommend the clinic.
• The clinic did not respect its stated hours and the front desk showed attitude when questioned about the schedule.
• Test results were not ready when promised and were not sealed in front of the patient, causing doubt about the results.

Review

Dr. Acuna and his team come through as a dependable, patient-centered medical home for many people who rely on them year after year. Several reviewers describe him as a thoughtful physician who listens ???????????, analyzes quickly, and determines practical remedies. One patient notes that Dr. Acuna has been their doctor for over 12 years and calls him "the best doctor I ever had," appreciating how he takes time to understand concerns and devise effective treatment. The same patient highlights the practice's proactive approach, with office staff going out of their way to provide excellent customer service. Across multiple testimonials, the impression is consistent: Dr. Acuna is trusted, accessible, and skilled at managing health issues, which draws patients back again and again.

A recurring theme in this feedback is the sense of partnership and proactive care. Reviewers emphasize the doctor's ability to recognize conditions and develop treatment plans, often after listening carefully to patients' symptoms and history. Several accounts mention referrals to specialists when needed, underscoring a collaborative approach to care. The support staff is highlighted as well - people working in the front office who are knowledgeable, friendly, and committed to helping patients navigate appointments and referrals. The combination of a thoughtful clinician and a capable, service-oriented team leaves many patients with a strong sense of trust and satisfaction.

Clients also comment positively on the practice environment and the way care is delivered. The office is described as clean and professional, with staff who are courteous and attentive. For some, the experience extends beyond the doctor to include the "smart" and capable office staff who seem to know what to do in various situations. The ability to arrange dual appointments for couples is particularly valued, as it saves time and makes medical visits more convenient. In short, when the encounter with the medical side goes smoothly, patients feel heard, cared for, and well managed.

However, not every encounter has met expectations, and several reviews call out administrative and scheduling issues that can undermine the overall experience. One instance describes arriving for a noon appointment only to find the office closed and no one answering the phone, despite hours posted indicating Thursday hours. There are mentions of inconsistent hours and confusion about when the clinic is open, which can be frustrating for patients who are trying to coordinate care. Some reviewers also point to negative experiences with front-desk staff, including attitudes described as rude or unhelpful. A number of comments reflect dissatisfaction with the administrative side of the practice, suggesting that while the medical care is strong, the front desk can sometimes hinder a smooth visit.

There are more pointed criticisms as well. A few reviewers recount tense or unsatisfactory interactions with staff, such as being told to "hurry up" when trying to discuss issues, or feeling that the clinic is more focused on medication management for profit than on patient welfare. One account describes a late-arriving appointment for an immigration-related process where the front-desk environment or staff response left the patient with a negative impression. Another reviewer shares a particularly negative experience involving a delay and a perceived lack of humanity, indicating a recommendation against the practice. These stories illustrate a broader pattern: when administrative issues or perceived disrespect occur, they can leave a lasting negative impression even if the medical care itself is solid.

Despite these criticisms, many patients remain favorable overall, often balancing praise for Dr. Acuna's clinical acumen with a candid critique of the office's administrative side. Several reviews express strong willingness to recommend the clinic for primary care, praising the doctor's attentiveness, the hands-on approach to treatment, and the team's capability in referring patients to specialists when needed. The positive testimonials emphasize trust in the doctor's judgment, the care demonstrated during visits, and the practical outcomes achieved through timely medical decisions. The contrast between medical quality and administrative experience is respectfully acknowledged, with ambivalence reflecting real-world complexities of running a medical practice.

In the end, the prevailing narrative paints Dr. Acuna as a highly valued physician who earns patient loyalty through dedicated, patient-first medicine. The practice's strengths lie in his listening, quick and insightful problem-solving, and a willingness to connect patients with appropriate specialists. Families note the convenience of dual appointments for shared visits, and many patients commend the supportive, courteous demeanor of the staff and the overall clinical competence. Yet, the administrative side - hours management, front-desk interactions, and timely delivery of test results - emerges as a source of frustration for some, reminding us that excellence in care often requires harmony between clinical excellence and transparent, respectful service. For those seeking a primary care physician in the Lakeland area, the consensus leans toward Dr. Acuna and his team as a strong option, with the caveat that potential patients may wish to confirm hours, communicate clearly with the front desk, and advocate for prompt handling of administrative details to maximize their experience.

This part of Lakeland, Florida offers a convenient and diverse range of amenities for seniors looking to settle in the area. With a variety of restaurants including familiar chains like McDonald's, KFC, and IHOP, as well as more casual dining options like Hooters and Steak 'n Shake, there are plenty of choices for dining out. Additionally, there are cafes such as Starbucks and Panera Bread nearby for socializing over coffee or a light meal. For healthcare needs, there are several pharmacies within a short distance, as well as reputable hospitals like Lakeland Regional Medical Center close by. There are also various physicians' offices and medical services available in the vicinity. In terms of recreation, there are parks like Lake Parker Park for outdoor enjoyment. Overall, this part of Lakeland offers a convenient and well-rounded living environment for seniors to consider.

Restaurants

• McDonald's (0.2 miles)
• Hooters (0.2 miles)
• KFC (0.2 miles)
• IHOP (0.3 miles)
• Steak 'n Shake (0.3 miles)
• Walk-On's Sports Bistreaux - Lakeland Restaurant (0.4 miles)
• Smokey Bones Bar & Fire Grill (0.5 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (0.6 miles)
• Starbucks (2 miles)
• Black & Brew Coffee House & Bistro (3.1 miles)

Theaters

• Cinemark USA (0.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• Walgreens (1.2 miles)
• Epic Pharmacies (1.4 miles)
• Providence Pharmacy (2 miles)
• Pharmacy LRMC (2.2 miles)
• Walmart Pharmacy (2.4 miles)

Hospitals

• Central Florida Surgi-Center (0.6 miles)
• Lakeland Regional Medical Center (1.4 miles)
• Endoscopy Unit (2.1 miles)
• Lakeland Regional Medical Center (2.1 miles)
• Radiology Department (2.2 miles)
• Lakeland Regional Heal (2.2 miles)
• Lakeland Regional Health (2.3 miles)

Physicians

• Central Florida Eye Associates (0.6 miles)
• Optical Outlets (0.6 miles)
• Sears Hearing Aid Center by Miracle-Ear (0.8 miles)
• Florida Department of Health, Polk County Health Department, Lakeland Clinic (1.4 miles)
• Premier Vein Institute Lakeland (1.4 miles)
• Lakeside Pediatrics (1.5 miles)
• Lakeland Regional Health Gateway Walk In Clinic (1.5 miles)

Places of Worship

• Christ Lutheran Church (1.5 miles)
• South Florida Baptist Association (5.7 miles)

Parks

• Lake Parker Park (1.7 miles)
• Adair PARK (2.3 miles)
• Hunt Fountain Park (3.5 miles)

Transportation

• Railroad Tracks (4.8 miles)