Wedgewood Healthcare Center

Pros

• The therapy staff at Wedgewood Healthcare Center is praised for their consistency and effectiveness in helping patients regain strength through exercise.
• Some visitors noted that the facility is clean and well-maintained, with friendly staff members who are welcoming to visitors.
• Several reviewers appreciated the kindness and friendliness of the staff, highlighting their positive interactions with patients and family members.
• The facility has spacious rooms, providing ample room for patients to move around comfortably.
• A visitor mentioned that despite some concerns, Wedgewood offers a good quantity of food with efforts made by the chef to provide enjoyable meals.
• One reviewer shared a positive experience during an activity day, where patients engaged in fun games and socialized, indicating some level of recreational activities available.

Cons

• The nursing staff and care provided at the facility were consistently described as unacceptable and disgraceful.
• Patients often waited 2-3 hours for assistance, with calls for help frequently ignored.
• Many patients lay in soiled diapers for hours before being changed, leading to a lack of cleanliness and comfort.
• The food served was frequently criticized as cold and unappetizing, with no menus available.
• Temporary staff were predominant, resulting in a lack of continuity in care and familiarity with patients' needs.
• There were significant concerns regarding the management of medical conditions, particularly diabetes, as blood sugar levels rose significantly during stays.
• Communication from the facility to family members was poor, often leaving them uninformed about their loved ones’ conditions.
• Facilities were described as filthy at times, with unpleasant odors present due to inadequate hygiene practices.
• Reports indicated that some nursing staff lacked basic knowledge and compassion when handling patient care situations.
• There were complaints about lost personal items belonging to patients within the facility.

Review

Wedgewood Healthcare Center has received a slew of mixed reviews from families and patients, painting a troubling picture of the facility's overall care standards and environment. Many reviewers expressed their dissatisfaction with nursing staff, stating they felt ignored and neglected during their stay. One reviewer described their experience as "the most awful" of their life, citing poor response times from Certified Nursing Assistants (CNAs) who reportedly ignored patients seeking help. Patients were often left in soiled conditions for extended periods, which not only raised severe concerns about hygiene but also about the dignity and respect afforded to individuals in such vulnerable situations.

The quality of food served at Wedgewood was another recurring theme among dissatisfied patrons. Several reviews criticized the meals provided, describing them as "slop" or cold upon arrival. One diabetic patient lamented that meals were poorly planned, noting they were served incompatible foods on the same plate without any apparent attention to dietary restrictions—an alarming oversight for individuals with specific health needs. Additionally, there seemed to be a lack of variety or choice in meal options, with no menus provided to residents. Such deficits could contribute significantly to the comfort and recovery process of patients relying on proper nutrition.

Therapeutic services received a more favorable review compared to other aspects of care; however, many patients expressed frustration over long wait times for therapy sessions. While some acknowledged that therapy staff was skilled and effective during sessions, this was overshadowed by issues regarding the general staffing levels at the facility. Temporary staff and agency workers frequently filled positions, leading to inconsistencies in care and continuity that current residents found detrimental. This shortage limited not only patient interactions but also accessibility to essential services needed for rehabilitation.

A particularly concerning account involved reports of inadequate infection control measures leading some residents to contract COVID-19 after admission. Families shared harrowing narratives where loved ones tested negative initially but later developed symptoms while at Wedgewood—illustrating potential lapses in safety protocols or monitoring efforts within the establishment. The response from nursing staff during these critical moments was described as insufficient; basic medications like Tylenol were often all that was offered when more substantial interventions were necessary.

In contrast to these negative experiences, not all feedback from visitors is entirely dismal —some do praise aspects like cleanliness and friendliness among certain members of the staff. One family member noted that while it may not be "the best nursing facility," it maintained an acceptable standard when accounting for external factors typically associated with healthcare settings for senior citizens. However, even those who acknowledged some redeeming qualities still emphasized that improvements are desperately needed across various departments within Wedgewood.

Ultimately, numerous reviewers strongly advised families against choosing Wedgewood Healthcare Center for their loved ones’ rehabilitation needs due to ongoing issues surrounding care quality, attention from nurses and aides, food service inadequacies, and other vital operational concerns. Many concluded that if someone truly cares about their family member’s well-being or recovery journey post-hospitalization, they should explore alternative facilities before settling on this one—a sentiment echoed repeatedly throughout multiple accounts shared by disgruntled families seeking better outcomes for those entrusted into Wedgewood’s care.

Pharmacies

• Walgreens (0.1 miles)
• Epic Pharmacies (0.4 miles)
• CVS Pharmacy (0.5 miles)
• Providence Pharmacy (1 miles)
• Walmart Pharmacy (1.4 miles)
• FamilyCare Discount Pharmacy (1.4 miles)
• CVS Pharmacy (1.5 miles)

Physicians

• Sears Hearing Aid Center by Miracle-Ear (0.3 miles)
• Optical Outlets (0.4 miles)
• Clark And Daughtrey Walk-in (0.7 miles)
• Fischer Schemmer & Silbiger (1 miles)
• Central Florida Eye Associates (1.4 miles)
• Bedi B S MD (1.4 miles)
• Florida Department of Health, Polk County Health Department, Lakeland Clinic (1.6 miles)

Restaurants

• Lucky's (0.3 miles)
• Chipotle Mexican Grill (0.4 miles)
• Taco Bell (0.4 miles)
• Chick-Fil-A (0.4 miles)
• Chili's Grill & Bar (0.5 miles)
• Smokey Bones Bar & Fire Grill (0.6 miles)
• Walk-On's Sports Bistreaux - Lakeland Restaurant (0.6 miles)

Cafes

• Panera Bread (0.4 miles)
• Starbucks (0.6 miles)
• Starbucks (1.3 miles)
• Black & Brew Coffee House & Bistro (4 miles)

Theaters

• Cinemark USA (0.7 miles)

Hospitals

• Lakeland Regional Medical Center (1.3 miles)
• Central Florida Surgi-Center (1.4 miles)
• Endoscopy Unit (2.8 miles)
• Lakeland Regional Medical Center (2.9 miles)
• Radiology Department (2.9 miles)
• Lakeland Regional Heal (2.9 miles)
• Lakeland Regional Health (3.1 miles)

Places of Worship

• Christ Lutheran Church (1.9 miles)
• South Florida Baptist Association (6.4 miles)

Parks

• Lake Parker Park (1.9 miles)
• Hunt Fountain Park (2.7 miles)
• Adair PARK (3.1 miles)

Transportation

• Railroad Tracks (5.2 miles)