Consulate Health Care Of Jacksonville

Pros

• The nurses at Consulate Health Care are very attentive and professional.
• The level of compassion and skill of the staff at Consulate Health Care saved a patient's life.
• One reviewer had a pleasant stay at Consulate Health Care and enjoyed the food and peaceful atmosphere.
• Despite some issues, one reviewer mentioned being treated with care during their stay at Consulate Health Care.
• The level of care provided by the staff at Consulate Health Care is appreciated by long-term residents who have formed positive relationships with them.
• The rehab staff at Consulate Health Care is highly skilled and provides services that go above and beyond what other facilities offer.

Cons

• The staff is unavailable to help the patients and frequently runs out of meds for the residents.
• Patients often have to wait long periods for a nurse or CNA to respond to their call light.
• The accounting department fails to get bills correct and does not return calls when messages are left.
• The receptionist doesn't know the visitation policy, which apparently changes without notice.
• Soiled clothes are not changed on a timely basis, leading to discomfort for residents.
• The kitchen burnt breakfast, resulting in delays in serving meals and medications.
• Nurses and CNAs are condescending and arrogant when asked for help.
• The facility is critically understaffed, leading to delays in getting essential needs met.
• There is a lack of compassion and care from CNAs and nurses at the facility.
• The cleanliness of the facility is poor, with reports of roaches and ants in rooms.
• Patients experience long waits for pain medication and proper care.
• Supplies such as sheets, towels, washcloths, pillows, brooms, mops, buckets, and cleaning supplies are limited or locked up after 5 pm.
• There is a lack of urgency in distributing pain medication and addressing patient needs.
• The administration seems unable or unwilling to take control of the staffing issues and poor quality of care.
• Patients feel ignored and neglected when requesting assistance from staff members.
• There have been instances where patients have been injured due to lack of care or negligence by staff members.
• Complaints made by patients or their families do not lead to meaningful changes or improvements in care quality.

Review

Consulate Health Care, located in Jacksonville, has been receiving mixed reviews from patients and their families. While some have had positive experiences and praise the compassionate care and professionalism of the staff, others have expressed concerns about the lack of availability and responsiveness of the staff.

Several reviewers mentioned instances where the staff failed to provide timely assistance to patients. They noted that medications ran out for residents, soiled clothes were not changed promptly, and nurses or CNAs took a long time to respond to call lights. This lack of attentiveness can be distressing for residents who rely on prompt assistance.

In addition, some family members expressed frustration with the accounting department's inability to correctly handle billing issues and return phone calls. Several attempts to contact them have gone unanswered, leaving individuals feeling unheard and neglected. This level of customer service is disappointing because Consulate Health Care's primary focus should be on providing quality care for residents.

One reviewer mentioned their dissatisfaction with the receptionist's lack of knowledge about the visitation policy, which seemed to change frequently without notice. Another individual recounted how it took over two hours for their loved one's soiled depends to be changed even after notifying a nurse and visiting the nurses' station multiple times. The delayed response time and lack of attention shown towards residents' basic needs are concerning.

Although there were negative experiences shared by some, one reviewer had a positive experience with their mother's care at Consulate Health Care. They praised the level of compassion and skill displayed by the staff in saving her life. However, it is worth noting that this review stands in contrast to others that criticized the facility for being critically understaffed.

Another patient spoke favorably about their stay at Consulate Health Care, stating that nurses were attentive, staff members were professional and friendly, and they enjoyed their peaceful stay overall. The positive aspects mentioned in this review should not be overlooked but need to be considered alongside other accounts regarding delays in response time and lack of proper care.

There were also some concerning reviews regarding the staff's lack of compassion and professionalism. One individual explicitly stated that they would not recommend Consulate Health Care to anyone due to the terrible level of care from CNAs and nurses, as well as their condescending attitude when asked for assistance.

A few reviewers shared personal experiences where they felt neglected or experienced incidents that compromised their wellbeing. There were reports of prolonged response times, instances of other residents invading their rooms uninvited, and one case where a patient found ants crawling on them while speaking to a case worker who did not offer any assistance.

Overall, Consulate Health Care in Jacksonville seems to have both dedicated staff members who provide compassionate care and areas where improvement is needed. The facility should focus on addressing concerns related to understaffing, responsiveness, and quality of care to ensure the best possible experience for residents and their families.

Physicians

• North Florida OB/GYN-Paul Rebenack, MD (0.2 miles)
• VA Outpatient Clinic - Southpoint (0.2 miles)
• Borland-Groover Clinic (0.5 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (0.6 miles)
• Cancer Specialists Of North Florida (0.7 miles)
• Family Allergy & Asthma Consultants (2 miles)
• Wolchok Eye Associates, PA (2.4 miles)

Restaurants

• Dave & Buster's (0.9 miles)
• Applebee's (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (1.8 miles)
• Island Wing Company (1.8 miles)
• Miller's Southside Ale House (1.8 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (1.9 miles)
• The Coffee Grinder (3.2 miles)
• Metro Diner (3.3 miles)
• The Local - San J (4 miles)
• Starbucks (5.1 miles)
• Southern Grounds (5.1 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.5 miles)
• Winn-Dixie (2.5 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.4 miles)

Theaters

• Cinemark Tinseltown and XD (1.9 miles)

Hospitals

• Brooks Rehabilitation Hospital (2.4 miles)
• Baptist Primary Care (2.8 miles)

Places of Worship

• Holy Family Catholic School (3.3 miles)

Parks

• Losco Regional Park (5.4 miles)
• Huffman Boulevard Park (5.5 miles)
• Riverfront Park (5.5 miles)
• Losco Park (5.5 miles)