Consulate Health Care Of Jacksonville
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Information last verified:
4101 Southpoint Drive East, Jacksonville, FL 32216
For more information about senior living options: (844) 490-3973
The staff is excellent. The staff are dedicated, professional, caring and friendly. The food is very good. Rochelle and Linda were wonderful nurses. Niya was very nice and helpful. The overall stay was excellent and the patient progressed in many ways. Jessica, the unit manager, went above and beyond to meet needs and keep residents comfortable. The entire team provided a positive experience. The facility is lovely, clean, and the staff are attentive and friendly. The nurses and therapy staff were attentive, and the facility was kept clean and comfortable. The direct-care team is exemplary; the nursing staff provide clinical care with expertise, and the CNAs are kind, responsive, and dedicated to patient comfort. The therapy team is supportive and encouraging, helping residents set and reach goals.
The facility is described as a hellhole for the elderly and the sick. The staff are repeatedly criticized as unprofessional, uncaring, and abusive. Rooms are dirty and pests are present, with poor sanitation. The food is often described as flavorless, terrible, or inedible. Chronic understaffing leads to missed medications and slow response to needs. Medications and pain management are inconsistently administered or delayed. Family communications are unreliable; updates and call-bells are not answered. Leadership is accused of dishonesty and neglectful management. Residents are said to be bullied or subjected to abusive treatment. The facility is deemed unsafe and should be shut down. Hygiene and cleanliness are lacking; showers, linens, and rooms are not properly cared for. Billing practices are described as unfair or fraudulent. Multiple reviews warn against sending loved ones here.Consulate Health Care of Jacksonville is best suited for families seeking aggressive post-acute rehabilitation and highly relational frontline care, especially for residents who respond well to hands-on attention from nurses, CNAs, and therapists. When the unit is staffed and engaged, the caregiving culture can feel personal and focused, with therapy teams driving daily progress and front-line staff aiming to treat residents with kindness. This makes the facility a reasonable choice for short-term recoveries after surgery or acute illness where rapid mobility or independence goals are the central objective. Long-term care, however, demands a steadier safety net and a consistently calm operating rhythm, and this is where the fit becomes more complicated. For families prioritizing long-term reliability, the balance of risks and rewards here warrants very careful scrutiny before committing.
Explicitly, those who should consider alternatives are families that cannot tolerate significant variability in care, or who must rely on predictable, transparent operations. A substantial portion of the reviews signals deep concerns about consistency and safety, including allegations of neglect, delays in response to call bells, and inconsistent medication handling. Several posts describe a pattern of understaffing and gaps in communication that undermine even the strongest caregiving intents. For families with prior experiences or preferences for rigorous oversight, or who fear potential abuse or neglect, shifting attention to other facilities in the Jacksonville area, such as options that reviewers cite as more reliable or better aligned with their safety expectations, becomes a prudent course. In at least one reviewed case, families explicitly preferred Brooks Rehabilitation over this location, underscoring that not all rehab settings in town carry the same risk profile.
The strongest positives consistently orbit the direct-care team. When nurses, CNAs, and therapists are present and engaged, residents often describe compassionate, clinically solid care, with appreciable progress in rehabilitation and a sense of being treated like family. The therapy department is repeatedly singled out for effectiveness, and many residents praise the attentiveness and warmth of the nursing staff during active treatment phases. Cleanliness and a generally professional demeanor among many staff members also appear as notable strengths in favorable accounts. These advantages demonstrate what the facility can deliver at its best: capable, patient-centered rehab and a welcoming bedside atmosphere that can accelerate recovery and boost morale during a vulnerable period.
Yet the main cons across reviews are not minor irritants; they speak to systemic fault lines that can derail recovery and daily comfort. Chronic understaffing, inconsistent call-light responses, and reports of medication delays or errors recur in many posts. There are recurring accounts of poor room conditions, pest concerns, and facilities that feel dated, which can undermine dignity and comfort. The most troubling narratives describe episodes of neglect or abuse, allegations that staff ignored residents, or that management failed to respond adequately to serious concerns. Even in positive days, some reviews warn that a large portion of the staff operates under heavy strain, leaving families anxious about whether critical needs will be met in a timely and respectful manner. Taken together, these patterns make the facility a high-stakes choice where a family must be prepared to supervise and advocate actively.
From a decision-making perspective, the offset between pros and cons hinges on risk tolerance and the care needs at hand. If rehabilitation demands are aggressive, if a resident thrives on close caregiver engagement, and if the family can visit frequently to monitor day-to-day functioning, the positives may justify a trial period, provided strict guardrails are in place: a clear care plan with measurable goals, direct access to the director of nursing, and a transparent channel for reporting and escalation. But for families requiring steady, predictable, and consistently high-level care without the need to micromanage, the current landscape painted by numerous reviews suggests an above-average chance of frustration and disappointment. The variability in experience points to a facility that can excel in the right conditions yet collapse under sustained operational stress.
In practical terms, families weighing this community should approach decisively yet carefully. Schedule extended visits during both day and night to observe staffing patterns, call-light responsiveness, and how meals and therapies are actually delivered. Request current performance data: staffing ratios per shift, recent state survey findings, and any active improvement plans led by the administration. Speak with multiple frontline caregivers and, critically, the director of nursing to understand how they handle reported concerns and what protections are in place to prevent neglect. If possible, obtain a trial window or interim placement with built-in milestones, and ensure a robust family liaison is empowered to coordinate care across shifts. Have a clear exit strategy if the level of safety or responsiveness does not meet expectations.
The bottom line is clear: Consulate Health Care of Jacksonville can be a solid choice for post-acute rehab when care teams are energized and supervision is consistent, but the facility carries real, recurring red flags that cannot be dismissed. For families with a high tolerance for potential quality swings and a strong commitment to hands-on oversight, it may work temporarily and even deliver meaningful recovery milestones. For others, especially those prioritizing unwavering safety, predictable communication, and consistently clean conditions, alternatives with stronger, more reliable staffing and a proven track record are worth pursuing. In the end, the decision should hinge on a rigorous assessment of current staffing stability, the family’s ability to monitor care daily, and a clear, documented plan that protects against the most troubling risk signals evident in the reviews.
116 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Jacksonville International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Consulate Health Care of Jacksonville in Jacksonville, FL is a vibrant and welcoming assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.
The community provides a variety of amenities to enhance the residents' daily lives. There is a beauty salon on-site where residents can indulge in pampering services. They can also enjoy their favorite shows or movies with cable or satellite TV in their fully furnished apartments. Community-operated transportation is available for convenient outings, such as shopping trips or social events.
For those who are tech-savvy, there is a computer center with Wi-Fi/high-speed internet access. Residents can stay connected with their loved ones and explore the digital world at ease.
The dining experience at Consulate Health Care of Jacksonville is exceptional. The community offers restaurant-style dining with delicious and nutritious meals prepared by talented chefs. Special dietary restrictions are accommodated, ensuring that each resident's unique needs are met.
To promote an active lifestyle, there are various amenities available for physical fitness and mental wellness. A fitness room is provided for residents to engage in regular exercise routines. There is also a gaming room where they can have fun while staying mentally stimulated. Beautiful gardens and outdoor spaces are perfect for leisurely strolls or enjoying fresh air.
Housekeeping services take care of maintaining the cleanliness and tidiness of residents' apartments, allowing them to focus on other enjoyable activities without worries about household chores.
Care services at Consulate Health Care of Jacksonville prioritize the well-being of each resident. With a 24-hour call system and supervision, help is always readily available when needed. Trained staff assists with activities of daily living such as bathing, dressing, and transfers to ensure comfort and safety.
Managing medications can be complex, but at this community, medication management services are provided so that residents receive their medicines accurately and on time. In addition, there is a mental wellness program in place to promote emotional well-being and support the residents' mental health needs.
Transportation arrangement services are available for both non-medical needs and doctor's appointments, ensuring that residents can easily access necessary services in the community and beyond.
To enrich the residents' social lives, a range of activities are offered. Concierge services are available to assist with planning day trips, which allow residents to explore new places and create lasting memories. Resident-run activities provide opportunities for engagement within the community, fostering friendships and a sense of belonging. Planned daily activities ensure there is always something exciting happening on-site.
With cafes, pharmacies, physicians, restaurants, places of worship, theaters, and hospitals in close proximity to the community, residents have convenient access to essential services and entertainment options.
Consulate Health Care of Jacksonville is more than just a place to live – it is a supportive community where seniors can thrive in a comfortable and caring environment.
Consulate Health Care Of Jacksonville is located at 4101 Southpoint Drive East, Jacksonville, FL 32216 in Duval County, Florida
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Wheelchair
