Consulate Health Care Of Jacksonville

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4101 Southpoint Drive East, Jacksonville, FL 32216

For more information about senior living options: (866) 208-4318

3 from 137 reviews

5 stars

4 stars

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1 stars

Overall Review of Consulate Health Care Of Jacksonville

common 26 reviews mention this

Staff care and responsiveness stand out

Residents and families frequently describe staff who are caring, attentive, and helpful.

Many reviewers say the nurses, CNAs, and therapy team treat them with kindness and keep residents comfortable. Several comments also highlight staff members who explain care, check in on concerns, and support recovery day to day. A smaller set of reviews contrasts that with slow responses at times, but the overall pattern in the comments is that staff are engaged with residents.

differentiator 13 reviews mention this

Rehab and therapy support recovery

Rehabilitation and therapy are a major focus of residents’ experiences here.

Across reviews, residents and families frequently mention physical therapy as a key part of progress, comfort, and goal-setting. Several commenters specifically praise therapists’ encouragement and willingness to work around needs during rehab. A few reviews are more critical about therapy access or care attempts, but most comments describe therapy teams as supportive.

caveat 12 reviews mention this

Food is mixed, with repeated complaints

Food quality and variety come up often, with both positive and negative remarks.

Some reviewers say meals are good and meet dietary needs, while others describe the food as bland, lacking taste, or rarely worth eating. A few comments also connect food issues to meal service timing, while others point to staffing or communication gaps around complex diets. Overall, dining appears to be a frequent point of discussion rather than a consistent strength.

caveat 14 reviews mention this

Cleanliness and maintenance are debated

Cleanliness is mentioned often, but experiences vary across reviews.

Several reviews describe the building as clean, organized, and maintained, with staff cleaning hallways and rooms during visits. Others report more serious issues such as bugs or roaches, concerns about housekeeping, and unclean bathrooms or linens. There are also mentions that the facility feels dated, even when reviewers still say it works fine and is kept reasonably clean.

caveat 10 reviews mention this

Communication gaps frustrate families

Families sometimes report trouble reaching the facility or getting timely updates.

A number of reviews mention difficulty getting phones answered, call light response delays, or not receiving updates after leaving messages. Some commenters describe problems with medication communication and timing, including situations where supplies or prescriptions were not handled as expected. Other reviewers do say staff respond and help with paperwork or concerns, but communication reliability is a recurring criticism.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

116 resident community capacity

Types of Care

Skilled Nursing Facility

Amenities

Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available

Transportation

Jacksonville International (17 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments

Care Services

12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions

Dining

Diabetes diet
Special dietary restrictions

Activities

Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities

Nearby Places of Interest

Physicians

North Florida OB/GYN-Paul Rebenack, MD (0.2 miles)
VA Outpatient Clinic - Southpoint (0.2 miles)
Borland-Groover Clinic (0.5 miles)
Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (0.6 miles)
Cancer Specialists Of North Florida (0.7 miles)
Family Allergy & Asthma Consultants (2 miles)
Wolchok Eye Associates, PA (2.4 miles)

Restaurants

Dave & Buster's (0.9 miles)
Applebee's (1.1 miles)
Chick-Fil-A (1.3 miles)
Chick-Fil-A (1.8 miles)
McDonald's (1.8 miles)
Island Wing Company (1.8 miles)
Miller's Southside Ale House (1.8 miles)

Cafes

Starbucks (1.3 miles)
Starbucks (1.9 miles)
The Coffee Grinder (3.2 miles)
Metro Diner (3.3 miles)
The Local - San J (4 miles)
Starbucks (5.1 miles)
Southern Grounds (5.1 miles)

Pharmacies

CVS Pharmacy (1.8 miles)
Walgreens (2.5 miles)
CVS Pharmacy (2.5 miles)
Winn-Dixie (2.5 miles)
Walgreens (2.5 miles)
CVS Pharmacy (3 miles)
Walgreens (3.4 miles)

Theaters

Cinemark Tinseltown and XD (1.9 miles)

Hospitals

Brooks Rehabilitation Hospital (2.4 miles)
Baptist Primary Care (2.8 miles)

Places of Worship

Holy Family Catholic School (3.3 miles)

Parks

Losco Regional Park (5.4 miles)
Huffman Boulevard Park (5.5 miles)
Riverfront Park (5.5 miles)
Losco Park (5.5 miles)

Frequently Asked Questions

Where is Consulate Health Care Of Jacksonville?

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