ResCare

Pros

• The staff and management create a warm environment and are consistently available to help with all concerns.
• The office is amazing, and the staff are super nice, with appreciated updates to the space.
• The company demonstrates exceptional professionalism and top-notch service.
• The company is great and clearly cares about its employees, with helpful and friendly staff.
• Agents are consistently helpful and knowledgeable.
• Haley Ward and Chandler provide outstanding service, being informative, friendly, and offering local, accessible support.
• The company prioritizes peace of mind for clients, personalizes its approach, and delivers first-class service.
• The company educates its agents on retirement, insurance, and financial needs, benefiting the retiree market.
• Haley Ward is dedicated to getting customers the best policy and rate.
• Bankers Life provides opportunities to improve families' lives and is a wonderful partner.
• Larry the agent is available, explains things clearly, and has his clients' best interests at heart.
• The company delivers reliable insurance with personal attention from local agents.

Cons

• The reviewer complained that Bankers Life repeatedly called them 2-3 times a day and even had someone show up at their home, insisting the calls stop.
• They alleged that Bankers Life continued to withdraw funds after a policy was closed, and customer service could not locate the policy, making it a headache to remove the payments.
• They stated there is no base pay; the job is commission-only, and agents must repay commissions if clients cancel, with no real leads provided.
• They accused a manager of racism and of mocking the Martin Luther King Jr. speech, finding the behavior offensive.
• They claimed agents are told to drive around without gas money and knock on strangers' doors, with no guaranteed pay and potential weeks without pay due to chargebacks.
• They described working at Bankers Life in Jacksonville as a facade with lies and warned others not to be fooled.

Review

The reviews paint a picture of a company that many people see as a standout in their community: an organization whose offices feel welcoming and whose management is described as accessible and responsive. From the moment people walk into the updated spaces, they frequently remark on the warm, friendly atmosphere and the sense that staff go the extra mile to make clients feel at home. Several reviewers emphasize that the environment is not just pleasant but genuinely attentive, with updates to the office that reflect a commitment to improving the client experience. In short, the tone across many comments is one of appreciation for a place that prioritizes personal connection and a comfortable, helpful setting.

A consistent thread among the positive comments is the emphasis on professionalism, education, and a client-first mindset. Reviewers repeatedly describe a culture that values clear guidance and thorough explanations, with agents who take the time to educate clients about retirement planning, insurance options, and the steps involved in achieving long-term financial security. The company is praised for being accessible through local agents rather than a distant 1-800 line, which many feel makes communication easier and more personalized. The overarching message is that the firm delivers peace of mind by focusing on individuals' needs and walking them through complex decisions with care and expertise.

Several testimonials highlight standout individuals who exemplify the service customers value. Haley Ward and Chandler, in particular, are singled out for their dedication and effectiveness in helping clients secure insurance. Reviewers describe them as informative, personable, and genuinely invested in finding the best policies and rates for their clients. The sentiment is that their local presence - not to mention their responsiveness and the trust they cultivate - makes a meaningful difference for families seeking protection for loved ones. One reviewer specifically notes that having a local agent who can explain options personally is a major advantage over dealing with a generic call center.

The strength of the organization's community orientation also comes through in multiple reviews. Several accounts emphasize long-standing relationships with the community and a legacy spanning many decades, with praise for the company's stability and reputation. People note the value of in-person consultations, especially when planning for retirement and long-term financial needs, and highlight collaborations with respected community organizations, such as the Alzheimer's Association. The message conveyed is that Bankers Life (in Jacksonville) is more than a provider of policies - it's a partner that strives to deliver dependable, hands-on support and to honor commitments to its policyholders and local communities.

Not all feedback, however, is positive. A significant portion of the conversation centers on serious criticisms about sales practices and administrative experiences. Some reviewers report persistent, unsolicited contact, including multiple calls per day and even unsolicited home visits, which led them to demand that communications be stopped and even threaten formal complaints. One reviewer explicitly says they intend to file a claim with the Better Business Bureau if the outreach does not cease, describing the experience as a negative, stressful burden. There are also accounts of payment issues after policy changes, such as autopay continuing to withdraw funds after a policy has been closed or switched, with customer service allegedly unable to locate the correct policy and thereby prolonging the inconvenience and frustration.

Other criticisms focus on compensation and lead-generation models. Several voices describe Bankers Life as a commission-only environment, suggesting there is no base pay and that agents shoulder chargebacks when clients cancel contracts. Some reviewers claim this structure creates intense pressure and questions about the availability of regular, reliable earnings. There are further accusations of misleading or unfounded claims about earnings, challenges around the quality of leads, and even concerns about staff behavior, including allegations of racism by a manager and disrespectful conduct related to sensitive topics like Martin Luther King Jr. day. One reviewer characterizes the workplace and its practices as a "facade" and "shady," signaling a clear mismatch between what some employees experience and what others praise about the company.

Despite these tensions, the testimonials involving individual agents who provide consistent, responsive service remain a common source of trust for many clients. Stories of agents like Larry, who is praised for being available when needed and for explaining processes clearly, reinforce the value of a local, hands-on approach. The recurring theme is that people appreciate having a dedicated agent who looks out for their best interests and maintains open lines of communication, especially when navigating Medicare options or life insurance needs. In these accounts, the personal connection and reliability of agents stand out as a key strength of Bankers Life in the community.

Taken together, the collection of reviews presents a nuanced portrait of a prominent local insurer with a strong degree of positive sentiment and a few serious red flags. On the one hand, there is broad praise for the professional, approachable staff, the personalized service, the opportunity to plan with a local representative, and the company's long-standing relationship with the community. On the other hand, there are compelling concerns about aggressive sales tactics, the commission-driven pay model, potentially high-pressure outreach practices, and reported incidents of problematic behavior by some managers. For prospective clients or prospective employees, the message is clear: Bankers Life in Jacksonville can offer thoughtful, community-focused service and strong agent partnerships, but it is also essential to be aware of the experiences that some individuals have described and to seek clarity on policies, procedures, and expectations before engaging.

Physicians

• VA Outpatient Clinic - Southpoint (0.3 miles)
• Borland-Groover Clinic (0.4 miles)
• Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (0.6 miles)
• North Florida OB/GYN-Paul Rebenack, MD (0.7 miles)
• Cancer Specialists Of North Florida (0.7 miles)
• Family Allergy & Asthma Consultants (2.2 miles)
• Baymeadows Family Practice (2.4 miles)

Restaurants

• Dave & Buster's (0.5 miles)
• Applebee's (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Chipotle Mexican Grill (2 miles)
• Los Toros Mexican Restaurant (2.2 miles)
• Chick-Fil-A (2.2 miles)
• McDonald's (2.2 miles)

Cafes

• Starbucks (0.7 miles)
• Starbucks (2.3 miles)
• The Coffee Grinder (3.1 miles)
• Metro Diner (3.3 miles)
• The Local - San J (3.8 miles)
• Starbucks (4.9 miles)
• Southern Grounds (5.1 miles)

Pharmacies

• Winn-Dixie (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)
• Winn-Dixie (3.2 miles)

Theaters

• Cinemark Tinseltown and XD (2.4 miles)

Hospitals

• Brooks Rehabilitation Hospital (2.7 miles)
• Baptist Primary Care (3 miles)

Places of Worship

• Holy Family Catholic School (3.2 miles)

Parks

• Losco Park (5.1 miles)
• Losco Regional Park (5.1 miles)
• Riverfront Park (5.5 miles)
• Huffman Boulevard Park (6 miles)