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3.8 from 93 reviews
5 stars
63
4 stars
2
3 stars
2
2 stars
1
1 stars
25
Overall Review of University Crossing
common17 reviews mention this
Facility cleanliness is frequently noted
Residents and visitors repeatedly describe the facility as clean and well cared for.
Cleanliness comes up often, with multiple reviews pointing to spotless rooms, fresh-smelling areas, and a consistently maintained environment. Several reviewers also mention the overall cleanliness alongside pleasant conditions for patients. A few more critical reviews focus on issues inside the rooms, including reports of unclean spaces, suggesting cleanliness isnât uniformly experienced by everyone.
common22 reviews mention this
Staff compassion and professionalism
Many reviews praise staff as kind, professional, and attentive to residents' needs.
A large share of reviews describe the staffânurses, CNAs, therapists, and other team membersâas caring, patient, and professional. Some reviewers specifically call out how staff helped with rehabilitation and recovery, while others describe friendly, responsive interactions day to day. At the same time, a recurring minority of reviews criticize communication and responsiveness, including delays getting help and problems coordinating with families.
differentiator13 reviews mention this
Rehabilitation therapy is a strong point
Therapists are frequently described as skilled and helpful during recovery.
Reviews often highlight the therapy side of careâespecially physical and occupational therapyâand credit it with helping residents regain strength or mobility. Some reviewers describe therapist staff pushing residents to work while still understanding when they needed a break. Even where reviews are critical overall, the positive experiences with therapy departments appear repeatedly, suggesting rehab care is one of the clearer strengths residents point to.
caveat14 reviews mention this
Care responsiveness and meals vary
Some reviews report inconsistent help with daily care and meal service.
Several negative reviews describe delays getting help, including long waits for bathroom assistance and missing or incomplete care needs like bathing and linens. Others describe meal problems such as receiving the wrong meal, food that wasnât appetizing, or meals being missed. The community offers restaurant-style dining and meal preparation and service, but the reviews show that day-to-day execution is not consistent for everyone.
common
Nearby medical and pharmacy access
The community sits close to hospitals and pharmacies for local access.
The nearby list includes a hospital and multiple physician and pharmacy options within about a half mile, which can be useful for getting to appointments or filling prescriptions. This proximity is one of the practical details surrounding the location, even though reviews focus more on daily care inside the facility than on these trips out. If medical visits are frequent for residents, the short local distances may matter for planning.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
111 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Jacksonville International (15 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Brooks Rehabilitation Hospital (0.1 miles)
Baptist Primary Care (0.3 miles)
Childrens Medical Services (5 miles)
Pharmacies
Walgreens (0.2 miles)
Walgreens (1.6 miles)
CVS Pharmacy (2 miles)
Walgreens (2.6 miles)
CVS Pharmacy (2.7 miles)
CVS Pharmacy (2.9 miles)
Winn-Dixie (3.4 miles)
Physicians
Wolchok Eye Associates, PA (0.3 miles)
Family Allergy & Asthma Consultants (0.6 miles)
Memorial Family Medicine - University (1.5 miles)
North Florida OB/GYN-Paul Rebenack, MD (2.5 miles)
VA Outpatient Clinic - Southpoint (2.5 miles)
Borland-Groover Clinic (2.9 miles)
Hamoui Omar Dr First Coast Cardiovascular Institute Jacksonville (3 miles)
Restaurants
McDonald's (2 miles)
Whataburger (2.1 miles)
Chipotle Mexican Grill (2.4 miles)
Tunis Seafood Wings And Subs Emerson St (2.7 miles)
University Crossing on seniors.fyi includes 7 photos including images showing landscaping, building, architecture, clouds, trees, outdoor, exterior, palm trees, and more.
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Palliative care focuses on alleviating distress at any stage of a serious illness and can accompany curative treatments, while hospice care is for those nearing the end of life with a prognosis of six months or less, emphasizing comfort over curative measures. Both prioritize holistic care for patients and families but differ in timing, goals, and scope.
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by KĂźbler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
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